Magnetic Service
Subtitle: Secrets of Creating Passionately Devoted Customers
Publisher: Berrett-Koehler Publishers
Published: August 2003
Language: eng
Format: Hardcover
Number of pages: 180
ISBN-13: 9781576752364
Subjects: Customer services; Customer Service; Business & Economics; Business / Economics / Finance; Business/Economics; Organizational Behavior; Consumer Behavior - General; Business & Economics / Customer Service; Business & Economics/Consumer Behavior - General; Management Science; Consumer satisfaction
First sentence: Service is an implied agreement between the service provider and the service receiver to exchange value for value.