ISO/IEC 20000 certification and implementation guide
Subtitle: standard introduction, tips for successful ISO/IEC 20000 certification, FAQs, mapping responsibilities, terms, definitions and ISO 20000 acronyms
Publisher: Art of Service
Published: 2009
Place of publication: United States]
Language: eng
Format: [electronic resource] :
Number of pages: 95
ISBN-13: 9781921644696
Subjects: Machine Theory; Management; Reference; Customer services; COMPUTERS; Computer service industry; Standards; Hardware; Computer Literacy; Information technology; Data Processing; General; Information Technology; Computer Science
Notes: Description based on print version record.