The public services under reconstruction
Subtitle: client experiences, professional practices, managerial control
By: Marja Gastelaars.
Publisher: Routledge
Published: 2008
Place of publication: Abingdon, Oxon; New York
Language: eng
Number of pages: 208
ISBN-13: 9780415472425; 9780203887288
Subjects: Public utilities -- Management; Service industries -- Management; Organizational change
Notes: Includes bibliographical references and index.