Total Organizational Excellence
Publisher: Elsevier
Published: 2001
Place of publication: Burlington
Language: eng
Format: [electronic resource]
Number of pages: 281
ISBN-13: 9780080519333
Description: Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management.
Notes: Description based on print version record.
Table of contents: title: Front Cover; Total Organizational Excellence: Achieving world-class performance; Copyright Page; Contents; Preface; Chapter 1. A framework for total organizational excellence; Chapter 2. Leadership, commitment and culture; Chapter 3. Strategic planning; Chapter 4. Quality and processes; Chapter 5. Process analysis; Chapter 6. Process documentation and systems; Chapter 7. Self-assessment; title: gap analysis; Chapter 8. Benchmarking; Chapter 9. Defining improvement opportunities and prioritizing; Chapter 10. People; title: their development and teamwork; Chapter 11. People; title: communications and training.