E-Operations Management
Subtitle: The Convergence of Production and E-Business
Publisher: Amacom/American Management Association; AMACOM/American Management Association
Published: November 2001
Language: eng
Format: Hardcover
Number of pages: 340
ISBN-13: 9780814406755
Subjects: Operational research; Management - General; E-Commerce - General; Business & Economics; Business / Economics / Finance; Business/Economics; Electronic commerce; Management
First sentence: If we have learned nothing else since early in 2000, we have discovered that operating a successful e-business requires more than the following five components: 1. A good product or service idea
Description: "Whether you're running an e-business, a traditional brick-and-mortar company, or a hybrid of the two, you have to manage people, information, and technology on a daily basis in order to support your company's goals and to ensure a quality experience for your customers.

If your customer service and support aren't running smoothly and efficiently, or your suppliers can't seem to ship your products out on time, you're going to have a problem, no matter how attractive your Web site or how good your product is. Even in this brave new electronic era, there is still no substitute for effective operations management." "E-Operations Management shows readers how to adapt traditional operations management for the electronic world."--BOOK JACKET.