Successful achievement of TQL in DoN activities
By:  Michael J. Craft
Publisher: Naval Postgraduate School; Available from National Technical Information Service
Published: 1993
Place of publication: Monterey, Calif; Springfield, Va
Language: eng
Number of pages: 112
Description: The primary objective of this thesis is to investigate the continued achievements and to identify any barriers to implementing Total Quality Leadership (TQL) in three Department of the Navy (DoN) organizations that had participated in Carolyn Applegate's thesis which was completed in September 1991. Phone interviews were conducted to gather data regarding to current status. Follow tip interviews were also conducted on specific innovative practices noted by Carolyn Applegate in order to evaluate their current status. Additionally, a questionnaire was distributed throughout the activities. This questionnaire was used to determine the perceptions that employees had about their respective organizations with regards to each aspect of quality management. Conclusions reached were that initial implementation of TQL at all three activities was successful and that ongoing refinements are being identified and implemented. Critical factors in successful implementation were top management commitment and involvement, extensive 'top/down' training, innovative methods of expanding employee's roles through empowerment, self- managing teams, and joint teams.
Notes: Thesis advisor(s): Susan P. Hocevar ; Linda E. Wargo.

"June 1993."

Thesis (M.S. in Management) Naval Postgraduate School, June 1993.

Bibliography: p. 105-107.

Approved for public release; distribution unlimited.

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US Navy (USN) author.