Generation of intrinsic service quality concepts
By: by Maj-Britt Hedvall, Mikael Paltschik.
Contributors: Paltschik, Mikael.; European Institute for Advanced Studies in Management.
Series: Working papers (European Institute for Advanced Studies in Management) -- no.89-15
Publisher: European Institute for Advanced Studies in Management
Published: 1989
Place of publication: Brussels
Language: eng
Number of pages: 10
Notes: Includes bibliography.