Process management excellence
Subtitle: the art of excelling in process management
By: by H. James Harrington.
Series: Five pillars of organizational excellence ;; 1
Publisher: Paton Press LLC
Published: 2006
Place of publication: Chico, CA
Language: eng
Subjects: Industrial management.; Organizational effectiveness.; Organizational change.
Table of contents: title: Preface; title: Pillar I: Process management excellence; title: Pillar II: Project management excellence; title: Pillar III: Change management excellence; title: Pillar IV: Knowledge management excellence; title: Pillar V:  Resource management excellence; title: The sky is not the limit; title: Why do you need organizational excellence?; title: Organizational excellence summary; title: Introduction to process management excellence; title: Understanding the process hierarchy; title: The two approaches to process management; title: Basic ingredients of process management; title: The team approach to continuous improvement; title: Introduction; title: Types of teams; title: Making teams hum; title: Training teams; title: Utilizing outside resources; title: The micro-level approach to process management; title: Introduction; title: Random micro-level approach; title: Systematic micro-level approach; title: Area activity analysis methodology; title: The opportunity cycle; title: Other team micro-level approaches to process management; title: Departmental micro-level approach to process management; title: Fast action solution teams; title: Individuals can improve their processes; title: Suggestions for micro-level process management; title: Formal suggestion systems; title: The macro-level approach to process management; title: Introduction; title: Phase 1: Define (redefine) the process; title: Phase 2: confine the process; title: Phase 3: Refine the process; title: Repeat phase 1: Redefine (define) the process; title: Systematic process breakthrough methodologies; title: Introduction; title: Process redesign (focused improvement); title: Process reengineering, (new process design, process innovation); title: Process benchmarking; title: Comparing the three systematic breakthrough methodologies; title: Set different constraints; title: Future-state process design approval; title: Final implementation plan; title: Total six sigma; title: introduction; title: History of six sigma; title: Examples of six sigma improvement; title: Do you need six sigma processes; title: Evolution of total six sigma; title: Implementing total six sigma; title: Process maturity grid; title: Introduction; title: Requirements for level 5 qualification; title: Requirements for level 4 qualification; title: Requirements for level 3 qualification; title: Requirements for level 2 qualification; title: Requirements for level 1 qualification; title: Process management excellence summary; title: Appendix A: Definitions; title: Appendix B: IBM's business process list; title: Appendix C: IBM's qualification process.