From tellers to sellers
Subtitle: changing employment relations in banks
By: edited by Marino Regini, Jim Kitay, and Martin Baethge.
Contributors: Regini, Marino, 1943-; Kitay, Jim.; Baethge, Martin.
Publisher: MIT Press
Published: 1999
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 342
Subjects: Bank management; Banks and banking -- Personnel management; Bank employees; Banks and banking -- Labor productivity
Description: "This book is the outcome of intensive study of selected banks in Australia, France, Germany, Great Britain, Italy, the Netherlands, New Zealand, Spain, and the United States.

As part of a larger project on industrial relations and human resource management practices, researchers in each country explored the changing industry context and competitive strategies in relation to a number of employment relations practices, such as skill formation and development, work organization, staffing arrangements, job security, compensation, and industrial relations. The introductory chapter provides an overview of the main research findings.

The country chapters present detailed analyses of the findings, and the conclusion assesses the role of markets technology, and institutions in employment relations and discusses the interpretive frameworks that help make sense of their change and variation across countries."--BOOK JACKET.
Notes: Includes bibliographical references and index.
Table of contents: title: Managerial strategies, human resource practices, and labor relations in banks : a comparative view -- Martin Baethge, Jim Kitay, and Ida Regalia; title: Market challenges and changing employment relations in the U.S. banking industry -- Brent Keltner and David Finegold; title: Change in tandem : employment relations in Australian retail banks -- Jim Kitay; title: Employment relations in the New Zealand banking industry -- Erling Rasmussen and Andrea Jackson; title: Employment relations in U.K. banking -- John Storey ... [et al.]; title: Institutional innovation and market challenges : changing employment relations in the Italian banking sector -- Marino Regini ... [et al.]; title: French banks : between deregulation and state control -- Marnix Dressen; title: Employment relations in the Spanish banking industry : big changes -- Faustino Miguélez, Carlos Prieto, and Cecilia Castaño; title: Corporate strategy, institutions, and employment relations in Dutch banking -- Jelle Visser and Pieter-Jan Jongen; title: End of institutional stability? The German banking industry in transition -- Martin Baethge, Nestor D'Alessio, and Herbert Oberbeck; title: Comparing banks in advanced economies : the role of markets, technology, and institutions in employment relations-- Marino Regini.