Total performance measurement
By: City of Sunnyvale, California
Publisher: City of Sunnyvale
Published: 1975
Place of publication: Sunnyvale, CA
Language: eng
Number of pages: 27
Subjects: Performance standards; Officials and employees; Planning; Personnel management; Rating of; Supervision of employees
Notes: Cover title.
Table of contents: title: Introduction; title: Conceptual approach. The model ; Employee attitude measurement ; Customer attitude measurement ; Data integration; title: Work program. Questionnaire design ; Questionnaire administration ; Data processing ; Training of supervisors; title: Project staff. Advisory board ; Policy board ; Project team; title: Sunnyvale's qualifications. Present management system ; Performance auditing pilot project ; Citizen survey ; Research attitude.