Assertiveness Re-claim your assertive birthright
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788776819644
Table of contents: title: Content; title: 1. What Is Assertiveness?; title: 1.1. Dictionary Definitions; title: 1.2. Origins; title: 1.3. The Assertive Journey; title: 1.4. Your Self-Esteem; title: 1.5. The Confidence Lane; title: 1.6. The Three Modes; title: 1.7. What Assertiveness is Not; title: 1.8. Outcomes; title: 1.9. Benefits; title: 1.10. Key Points; title: 2. The Origins of Assertiveness; title: 2.1. The Assertive Child; title: 2.2. The Protective Parent; title: 2.3. Our Early Years’ Programming; title: 2.4. To Stay the Same or Change?; title: 2.5. Key Points; title: 3. Facets of Assertiveness; title: 3.1. Winning and Losing; title: 3.2. Assertive Rights; title: 3.3. Acting Assertively; title: 3.4. Speaking Assertively; title: 3.5. Problem-Solving; title: 3.6. Being Nice; title: 3.7. Natural Assertion; title: 3.8. Key Points; title: 4. Applications of Assertiveness; title: 4.1. Responding to Compliments; title: 4.2. Responding to Criticism; title: 4.3. Saying “No” to Others; title: 4.4. Overcoming Shyness; title: 4.5. Admitting You’re Wrong; title: 4.6. Raising Your Self-Esteem; title: 4.7. Expressing Your Feelings; title: 4.8. Key Points; title: 5. Assertive Communication; title: 5.1. Own Your Communication; title: 5.2. Describe, Don’t Judge; title: 5.3. Be Specific, not Generalized; title: 5.4. Three Words to Eliminate from Your Communication; title: 5.5. Making Requests; title: 5.6. Asking for Time; title: 5.7. Fogging; title: 5.8. Broken Record; title: 5.9. Constructive Feedback; title: 5.10. Key Points; title: 6. Managing Assertively; title: 6.1. Co-operation not Confrontation; title: 6.2. Diversity not Sameness; title: 6.3. Fairness not Favouritism; title: 6.4. Power to Do, not Power to Impress; title: 6.5. Openness not Secrecy; title: 6.6. Leaders not just Managers; title: 6.7. Integrity not Dictatorship; title: 6.8. Outdated Models; title: 6.9. New Models; title: 6.10. Key Points; title: 7. Managing Conflict; title: 7.1. Avoidance; title: 7.2. Direct Aggression; title: 7.3. Accommodation; title: 7.4. Assertiveness; title: 7.5. Key Points; title: 8. Social Confidence; title: 8.1. Conversational Openers; title: 8.2. Keeping a Conversation Going; title: 8.3. Active Listening; title: 8.4. Positive Feedback; title: 8.5. Safe Disclosure; title: 8.6. Presenting Yourself; title: 8.7. Avoiding Controversy; title: 8.8. Key Points; title: 9. Assertive Roles at Work; title: 9.1. The Assertive Appraiser; title: 9.2. The Assertive Boss; title: 9.3. The Assertive Chairperson; title: 9.4. The Assertive Communicator; title: 9.5. The Assertive Customer-Carer; title: 9.6. The Assertive Recruiter; title: 9.7. The Assertive Team Leader; title: 9.8. The Assertive Negotiator; title: 9.9. The Assertive Employee; title: 9.10. Key Points; title: 10. Assertiveness Training; title: 10.1. Watch Your Self-Talk; title: 10.2. Use the ABC Technique; title: 10.3. Set a New Trigger; title: 10.4. Anchors; title: 10.5. Musts into Preferences; title: 10.6. Hold On Tightly...; title: 10.7. Work on Your Self-Esteem; title: 10.8. Practise Affirmations; title: 10.9. Practise Visualisations; title: 10.10. Get a Role Model; title: 10.11. Scripting; title: 10.12. Key Points; title: 11. Web Resources on Assertiveness