Building a Successful Customer Service Culture
Subtitle: A Guide for Library and Information Managers
Contributors: Maxine Melling (Editor); Joyce Little (Editor)
Publisher: Neal-Schuman Publishers
Published: February 1, 2002
Language: eng
Format: Hardcover
Number of pages: 256
ISBN-13: 9781856044493
Subjects: Customer services; Library & information services; Library & Information Science; Library Management; Language Arts & Disciplines; Reference; Computer Books: General; Public services (Libraries); Customer Service; Customer relations; Great Britain; Library personnel management