Reference renaissance
Subtitle: current and future trends
By: edited by Marie L. Radford and R. David Lankes
Publisher: Neal-Schuman Publishers
Published: 2010
Place of publication: New York
Language: eng
Number of pages: 312
ISBN-13: 9781555706807
Notes: Chapters updated from original presentations at the Reference Renaissance: Current and Future Trends conference, sponsored by the Bibliographical Center for Research of Aurora, Colorado, and Reference and User Services Association, a Division of the American Library Association, August 4-5, 2008.

Includes bibliographical references and index.
Table of contents: title: Reference in the age of Wikipedia, or not; title: / David W. Lewis, keynote speaker; title: Theory meets practice : educators and directors talk / Plenary Panel ; remarks by R. David Lankes ... [et al.]; title: Getting better all the time : improving communication and accuracy in virtual reference / Marie L. Radford and Lynn Silipigni Connaway; title: Balance of power and negotiation of meaning in virtual reference learning environments / Mary Kickham-Samy; title: Giving users options for chat reference : effects of QuestionPoint's instant message widget on chat traffic / Virginia Cole; title: Unconscious cognition in the genesis of reference queries / Glynn Harmon and Lynn Westbrook; title: Systems-centered versus user-centered librarianship : a cognitive sociological view / Hannah Kwon; title: Reference librarians' personal theories of practice : a new approach to studying reference service / Amy VanScoy; title: New route to an old resource : facilitating access to library research guides for the self-serve generation / Stephanie Alexander, Jennifer Gerke, and Kathryn Lage; title: Meeting user's needs through new reference service models / Kay Ann Cassell; title: Apples and oranges : creating a hybrid virtual reference service with proprietary chat reference software and free instant messaging services / Lorrie Evans, Nina McHale, and Karen Sobel; title: California's AskNow law librarian service / Ralph Stahlberg and Mary Pinard; title: Expanding service and enhancing learning : preliminary report on a novel virtual reference collaboration / Andrea Wright and Feili Tu; title: You virtually can't miss us : harnessing virtual tools to enhance the quality of our reference services / Judy Ng, Ivy Lee Huey Shin, and Yit Chin Chuan; title: Google 2.0 : benefits and burdens / Wayne Bivens-Tatum; title: Stayin' alive in the Google age : adding custom search engines for better Internet results / Lilia Murray; title: Innovations from the inside out / Lisa A. Ancelet and Lorin Flores Fisher; title: Neoreference : looking for new models in response to disjunctive change / Susan Beatty and Helen Clarke; title: Drawing in the community for reference services at Wilkinson Public Library in Telluride, Colorado / Sarah Lawton; title: You bought it, now sell it : creating a reference renaissance in the public library by marketing collections and services / Bernadine Goldman, Lizzie Eastwood, and Karen Long; title: Utilizing new staff training initiatives to develop and implement reference competencies at the University of Nevada, Las Vegas libraries / Victoria Nozero and Sidney Lowe; title: Reference training through a co-mentoring program / Louise Klusek and Christopher Tuthill.