Wake up your call center
Subtitle: humanizing your interaction hub
By: Rosanne D'Ausilio.
Edition: 3rd ed.
Series: Customer access management
Publisher: Ichor Business Books
Published: 2000
Place of publication: West Lafayette, Ind
Language: eng
Number of pages: 173
Subjects: Customer services -- Management.; Call centers -- Management.
Notes: Includes bibliographical references (p. 167-169) and index.