Yao qian shu
Subtitle: suo ding gao li run ke hu
By: Li Jian zhu
Publisher: Ji xie gong ye chu ban she
Published: 2007
Place of publication: Beijing
Language: chi
ISBN-13: 9787111207399
Subjects: Customer services; Qi ye guan li; Consumer satisfaction; Customer relations; Xiao shou guan li .
Description: Ben shu cong"zhi ding da ke hu fa zhan zhan lue", "quan mian le jie da ke hu", "fen xi jing zheng dui shou", "que ding huo li neng li", "da ke hu fu wu ji hua yu shi shi"deng ba ge fang mian, Chan shu le da ke hu fu wu de nei han he ji ben zuo fa.