The challenge to be great
Subtitle: on becoming exceptional : SSM health care's journey to Baldrige and beyond
By: Sister Mary Jean Ryan.
Publisher: ASQ Quality Press
Published: 2007
Place of publication: Milwaukee, Wis
Language: eng
ISBN-13: 9780873897150
Subjects: SSM Health Care (Saint Louis, Mo.) -- History; Baldrige National Quality Program (National Institute of Standards and Technology); SSM Health Care (Saint Louis, Mo.); Baldrige National Quality Program (National Institute of Standards and Technology); Hospitals -- Missouri -- Saint Louis -- Awards; Catholic health facilities -- Missouri -- Saint Louis -- History; Awards and Prizes -- Missouri; Hospitals, Voluntary -- organization & administration -- Missouri; Efficiency, Organizational -- Missouri; Total Quality Management -- Missouri
Table of contents: title: The history of SSM health care; title: Flavors of the day; title: CQI: the first tentative steps; title: The Baldrige award criteria; title: A clear mission; title: Applying for the Baldrige - three times, no charm; title: Continuing the commitment to improvement; title: One more time; title: Learning from Baldrige; title: More challenges, more improvements; title: The journey continues.