Consumer complaint handling in America
Subtitle: final report
By: [by] John A. Goodman, Marc A. Grainer, Elizabeth C. Megna, Technical Assistance Research Programs, Inc
Contributors: Grainer, Marc A., joint author; Megna, Elizabeth C., joint author; Technical Assistance Research Programs (Firm); U.S. Office of Consumer Affairs; Grainer, Marc A., author; Megna, Elizabeth C., author
Publisher: U.S. Office of Consumer Affairs; available from National Technical Information Service
Published: 1979
Place of publication: Washington; Springfield, Va
Language: eng
Number of pages: 204
Subjects: Consumer complaints; Customer relations
Notes: Prepared for Dept. of Health, Education, and Welfare.

Contract no. HEW-OS-74-292.

This report amplifies the findings and recommendations contained in ... Consumer complaint handling in America: summary of findings and recommendations (1979).

Microfiche (negative). Springfield, Va. : National Technical Information Service, 1980. -- 3 sheets ; 11 x 15 cm. "PB80-176316".

Includes bibliographical references.