Implementing World Class Manufacturing, Second Edition (Includes Lean Enterprise)
Contributors: Shirley Rubrich (Editor)
Edition: 2nd edition
Publisher: WCM Associates
Published: April 2004
Format: Spiral-bound
Number of pages: 436
ISBN-13: 9780966290615
Subjects: Technology; Manufacturing; Production engineering; Production management; Science/Mathematics
First sentence: In business, customer satisfaction is defined as meeting a customer's expectation for the quality, delivery, price, performance, and service of its products.