The reference librarian's policies, forms, guidelines, and procedures handbook
Subtitle: with CD-ROM
By: [compiled by] Rebecca Brumley.
Contributors: Brumley, Rebecca, 1959-
Publisher: Neal-Schuman Publishers
Published: 2006
Place of publication: New York
Language: eng
Number of pages: 339
Subjects: Reference services (Libraries) -- United States -- Handbooks, manuals, etc.; Reference services (Libraries) -- Canada -- Handbooks, manuals, etc.; Library rules and regulations -- United States -- Case studies.; Library rules and regulations -- Canada -- Case studies.
Genres: Handbooks, manuals, etc.; Case studies.
Notes: Includes bibliographical references and index.
Table of contents: title: The reference department : mission and management; title: The reference department : personnel; title: Reference collections : selection and evaluation; title: Reference services : circulation and interlibrary loan (ILL) of materials; title: Reference services : query categories, resources, and assistance offered; title: Reference services : in-person patron assistance; title: Reference services : virtual reference; title: Reference services : children.