Improving service quality in the Ontario government
Subtitle: a workbook for the Ontario public service.
Contributors: Gibbons, Valerie.; Ontario. Management Board of Cabinet. Secretariat.; Ontario. Management Board of Cabinet. Secretariat. Strategic Education and Development Branch.; Ontario. Customer Service Task Force.
Publisher: Ontario Management Board Secretariat
Published: 1993
Place of publication: [Toronto]
Language: eng
Number of pages: 169
Subjects: Customer services -- Ontario -- Handbooks, manuals, etc.; Quality control -- Ontario -- Handbooks, manuals, etc.; Civil service -- Ontario.; Customer services -- Ontario.
Other titles: Improving service quality: a workbook for the Ontario public service; Workbook for the Ontario public service; Improving service quality: a workbook for the Ontario public service.; Workbook for the Ontario public service.
Notes: Cover title.

"February 1993"

"Designed by an interministerial team led by the Customer Service Task Force and Management Board Secretariat's Strategic Education and Development Branch"--Pref.

Chair, Customer Service Task Force: Valerie Gibbons.

Added half title: Improving service quality: a workbook for the Ontario public service.

Includes bibliographical references (23 p. at end).