Microsoft sourcebook for the help desk
Subtitle: techniques and tools for support organization design and management.
Contributors: Microsoft Corporation.
Edition: 2nd ed.
Publisher: Microsoft Press
Published: 1997
Place of publication: Redmond, Wash
Language: eng
Number of pages: 477
Subjects: Information technology -- Management.; Customer services -- Management.
Other titles: Sourcebook for the help desk
Notes: Includes index.