Frontiers of financial services
Subtitle: turning customer interactions into profits
By: Jaime Ellertson, Charles W. III, Ogilvie, Andrew Ladd.
Contributors: Ogilvie, Charles W.; Ladd, Andrew.
Series: Financial Times Prentice Hall books
Publisher: Prentice Hall PTR
Published: 2002
Place of publication: Upper Saddle River, NJ
Language: eng
Subjects: Financial services industry -- Computer networks.; Financial services industry -- Customer services.; Internet.; Electronic commerce.
Notes: Includes index.