Die Behandlung von Verbraucherbeschwerden in Unternehmen
By: von Karin Graf.
Series: Beiträge zur Verhaltensforschung,; Heft 28
Publisher: Duncker & Humblot
Published: 1990
Place of publication: Berlin
Language: ger
Number of pages: 259
Subjects: Consumer complaints -- Germany.; Customer services -- Germany.
Notes: Includes bibliographical references (p. [247]-259).