Complaints procedures
Subtitle: an inter-authority comparison (Phase III - 1996)
By: Alison Golby and Joanne Regan.
Contributors: Regan, Joanne.; Social Services Research and Information Unit.
Series: Occasional paper / Social Services Research and Information Unit -- no.42; SSRIU occasional paper -- no.42.
Publisher: SSRIU
Published: 1996
Place of publication: Portsmouth
Language: eng
Notes: Cover title.