The quest for service quality
Subtitle: Rxs for achieving excellence
By: by Phillip S. Wexler, W.A. (Bill) Adams, Emil Bohn.
Contributors: Adams, W. A.; Bohn, Emil.
Publisher: Maxcomm Associates
Published: 1993
Place of publication: Sandy, Utah
Language: eng
Number of pages: 344
Subjects: Customer services.; Quality assurance.; Success in business.
Notes: Includes bibliographical references and index.