Countdown to customer focus
Subtitle: a step-by-step guide to CRM implementation
Series: Best Practices benchmarking report -- CS-61
Publisher: Best Practices
Published: 2001
Place of publication: Chapel Hill, NC (6320 Quadrangle Dr., Suite 200, Chapwl Hill 27514-7815)
Language: eng
Subjects: Customer relations; Management
Notes: Cover title.

Vol. [2] without series statement.
Table of contents: title: [1] [without special title]; title: [2] Implementation guide.