Improving service quality in the global economy
Subtitle: achieving high performance in public and private sectors
By: Michael E. Milakovich.
Edition: 2nd ed.
Publisher: Auerbach Publications
Published: 2005
Place of publication: Boca Raton, FL
Language: eng
Number of pages: 406
Subjects: Industrial management.; Service industries -- Management.; Quality control.
Notes: Rev. ed. of: Improving service quality. 1995.

Includes bibliographical references (p. 345-360) and index.