effects of perceived control and customer crowding on the service experience
By: by John E.G. Bateson and Michael K.M. Hui
Contributors: Hui, Michael K. M
Series: Report -- no. 90-105; Working paper; Report (Marketing Science Institute) -- no. 90-105
Publisher: Marketing Science Institute
Published: 1990
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 41
Subjects: Customer services -- Psychological aspects; Crowding stress; Control (Psychology)
Notes: "March 1990."

Includes bibliographical references (p. 36-40)