Observing the User Experience
Subtitle: A Practitioner's Guide to User Research
By: Mike Kuniavsky
Series: Morgan Kaufmann Series in Interactive Technologies
Publisher: Morgan Kaufmann Publishers
Published: 2003
Place of publication: San Francisco, CA
Language: eng
Format: Paperback
Number of pages: 560
ISBN-13: 9781558609235
Subjects: Human-computer interaction.; User interfaces (Computer systems)
Description: The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques.
Notes: Includes bibliographical references (p. 542-544) and index.
Table of contents: label: Preface
pagenum: xiii; label: Part I
title: Why Research is Good and How It Fits Into Product Development
pagenum: 1; label: Chapter 1
title: Typhoon: A Fable
pagenum: 3; label: Chapter  2
title: Do A Usability Test Now!
pagenum: 9; label: Chapter 3
title: Balancing Needs Through Iterative Development
pagenum: 17; label: Chapter 4
title: The User Experience
pagenum: 43; label: Part II
title: User Experience Research Techniques
pagenum: 55; label: Chapter  5
title: The Research Plan
pagenum: 57; label: Chapter 6
title: Universal Tools: Recruiting and Interviewing
pagenum: 83; label: Chapter 7
title: User Profiles
pagenum: 129; label: Chapter 8
title: Contextual Inquiry, Task Analysis, Card Sorting
pagenum: 159; label: Chapter 9
title: Focus Groups
pagenum: 202; label: Chapter 10
title: Usability Tests
pagenum: 259; label: Chapter 11
title: Surveys
pagenum: 303; label: Chapter 12
title: Ongoing Relationship
pagenum: 367; label: Chapter 13
title: Log Files and Customer Support
pagenum: 395; label: Chapter 14
title: Competitive Research
pagenum: 419; label: Chapter 15
title: Others' Hard Work: Published Information and Consultants
pagenum: 439; label: Chapter 16
title: Emerging Techniques
pagenum: 459; label: Part III
title: Communicating Results
pagenum: 477; label: Chapter 17
title: Reports and Presentations
pagenum: 479; label: Chapter 18
title: Creating a User-Centered Corporate Culture
pagenum: 505; label: Appendix A: The Budget Research Lab
pagenum: 529; label: Appendix B: Common Survey Questions
pagenum: 532; label: Appendix C: Observer Instructions
pagenum: 538; label: Bibliography
pagenum: 542; label: Index
pagenum: 545; label: About the Author
pagenum: 560