Evaluation of public services and public services personnel
By: Bryce Allen, editor.
Contributors: Allen, Bryce; Allerton Park Institute (32nd : 1990 : Monicello, Ill.)
Series: Allerton Park Institute -- no. 32; Allerton Park Institute (Series) -- no. 32.
Publisher: University of Illinois Graduate School of Library and Information Science
Published: 1991
Place of publication: Urbana-Champaign, ILL
Subjects: Libraries and readers; Libraries and readers -- Congresses.; Reference services (Libraries); Reference services (Libraries) -- Evaluation -- Congresses.
Table of contents: value: Introduction / Bryce Allen; value: Can we get there from here? / James Rettig; value: Scouting the perimeters of unobtrusive study of reference / Thomas Childers; value: The diagnostic evaluation of reference service in an academic library / F.W. Lancaster, Cheryl Elzy, Alan Nourie; value: Gathering and using patron and librarian perceptions of question-answering success / Charles A. Bunge; value: User-centered evaluation of information retrieval / Prudence Ward Dalrymple; value: Minimum standards as a first step toward evaluation of reference services in a multitype system / Mary Goulding; value: Assessing service to special populations / Betty J. Turock; value: Evaluation of reference personnel / Richard Rubin; value: Peer performance appraisal of reference librarians in a public library / Geraldine B. King, Suzanne H. Mahmoodi.