Toxic client
Subtitle: knowing and avoiding the problem customer
By: by Garrett Sutton
Edition: First edition.
Published: 2016
Language: eng
Number of pages: 210
ISBN-13: 9781944194031
Subjects: Customer services; Customer relations; Psychological aspects
Table of contents: title: Introduction: Who is a toxic client?; title: Listen; title: Angry; title: Lying; title: Freeloaders and feegoaders; title: Instincts; title: Mental health; title: Drugs and alcohol; title: Entitlementia; title: Tar babies; title: Identify; title: Dismiss; title: Avoid; title: Final thoughts; title: Appendix A: Mechanics' liens guide; title: Appendix B: Small claims court guide; title: Appendix C: Collection agencies.