The Customer-Centered Enterprise
Subtitle: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First
Edition: 1 edition
Publisher: McGraw-Hill
Published: December 10, 1999
Language: eng
Format: Hardcover
Number of pages: 224
ISBN-13: 9780071352109
Subjects: Customer services; Ownership & organization of enterprises; Success in business; History Of Specific Companies; Business & Economics; Business / Economics / Finance; International Business Machine; Business/Economics; Entrepreneurship; Corporate & Business History - Strategies; Customer Service; Business & Economics / Sales & Selling; Customer,Vision,Business,Design,Achieving,Management,Customers Firs,World-Class Companies,IBM,Customer-Centered Enterprise,CVM Pyramid,Actionable High-Leverage Customer; General; Customer relations
First sentence: Virtually every corporation you can think of has a vision and a strategy to achieve it.