The making of a world-class organization
By: E. David Spong and Debbie J. Collard.
Contributors: Collard, Debbie J., 1961-
Publisher: ASQ Quality Press
Published: 2008
Place of publication: Milwaukee, Wis
Language: eng
ISBN-13: 9780873897440
Subjects: McDonnell Douglas Corporation -- Management; Aircraft industry -- United States -- Management; Aircraft industry -- United States -- Quality control; Total quality management
Notes: Includes bibliographical references and index.
Table of contents: title: Leadership and the learning experience; title: Strategic planning and the goal flowdown process; title: Customer satisfaction; title: Measurement, analysis, and knowledge management; title: People; title: Process management; title: Observations on "the Journey".