Research methods in service industry management
By: Nick Johns and Darren Lee-Ross.
Contributors: Lee-Ross, Darren.
Publisher: Cassell; Orion Publishing Group, Limited
Published: 1998
Place of publication: London; New York
Language: eng
Number of pages: 196
Subjects: Service industries -- Management -- Research -- Methodology.
Notes: Includes bibliographical references (p. 188-191) and index.