The call center dictionary
Subtitle: the complete guide to call center & customer support technology solutions
By: Madeline Bodin and Keith Dawson.
Contributors: Dawson, Keith.
Edition: [Rev. ed.]
Publisher: CMP Books; Distributed to the book trade in U.S. and Canada by Publishers Group West
Published: 2002
Place of publication: New York; Berkeley, CA
Language: eng
Number of pages: 227
Subjects: Management information systems -- Dictionaries.; Customer services -- Dictionaries.; Call centers -- Dictionaries.
Genres: Dictionaries.
Notes: Updated, expanded and revised edition of 1996 ed.--Intro.