Serving the Difficult Customer
Subtitle: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians)
Publisher: Neal-Schuman Publishers
Published: February 1994
Language: eng
Format: Paperback
Number of pages: 166
ISBN-13: 9781555701611
Subjects: Behavioural theory (Behaviourism); Library & information services; Library, archive & information management; Public services (Libraries); Library Services For Specific Groups; Education / Teaching; Reference; United States; Reader services (Libraries); Customer Service; Library & Information Science; Customer relations; Interpersonal communication