Outstanding customer service
Subtitle: implementing the best ideas from around the world
By: Colin G. Armistead, Graham Clark.
Contributors: Clark, Graham.; Armistead, Colin G.
Publisher: Irwin
Published: 1994
Place of publication: Burr Ridge, Ill
Language: eng
Number of pages: 274
Subjects: Customer services -- Management.; Consumer satisfaction.
Notes: Includes bibliographical references (p. 259-262) and index.
"Originally published as Customer service and support : implementing effective strategies." c1992.