Benchmarking in the public and nonprofit sectors
Subtitle: best practices for achieving performance breakthroughs
By: Patricia Keehley, Neil N. Abercrombie.
Contributors: Abercrombie, Neil N.
Edition: 2nd ed.
Publisher: Jossey-Bass
Published: 2008
Place of publication: San Francisco
Language: eng
ISBN-13: 9780787998318
Subjects: Total quality management in government -- United States; Benchmarking (Management) -- United States
Other titles: Benchmarking for best practices in the public sector.
Notes: Rev. ed. of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / Patricia Keehley ... [et al.]. 1997.

Includes bibliographical references and index.