Who's your Gladys
Subtitle: how to turn even the most difficult customer into your biggest fan
Contributors: Vest, Lori Jo
Publisher: LJV Consulting and Suttle Enterprices
Published: 2013
Place of publication: Birmingham, MI
Language: eng
Number of pages: 224
ISBN-13: 9781484009413
Subjects: Customer services; Customer relations; Interpersonal relations; Case studies; Service à la clientèle; Études de cas
Notes: This title is provided by the Chaffey College Classified Success Network, CSN ; formerly Classified Professionals Advisory Committee or CPAC.

Includes bibliographical references and index.