The service pro
Subtitle: creating better, faster, and different customer experiences
By: Rick Tate, Josh Stroup.
Contributors: Stroup, Josh.
Publisher: HRD Press
Published: 2003
Place of publication: Amherst, Mass
Language: eng
Number of pages: 98
Subjects: Customer services.; Customer relations.
Table of contents: title: Challenges of the customer revolution; title: Why service?; title: Be the customer; title: Brilliant at the basics; title: Wow! ... beyond the basics.