Cases in Call Center Management
Subtitle: Great Ideas (Th)at Work (Ichor Business Series)
Publisher: Purdue University Press
Published: December 6, 2004
Language: eng
Format: Paperback
Number of pages: 356
ISBN-13: 9781557533425
Subjects: Customer services; Personnel & human resources management; Human Resources & Personnel Management; Business/Economics; Business & Economics; Business / Economics / Finance; Sales & Selling - Management; Marketing - Telemarketing; Management; Business & Economics / Production & Operations Management; Management - General; Call centers; Case studies