The Nordstrom Way
Subtitle: The Insider Story of America's #1 Customer Service Company (Norddstrom Way)
Edition: 2 edition
Publisher: Wiley
Published: November 17, 1999
Language: eng
Format: Hardcover
Number of pages: 244
ISBN-13: 9780471354864
Subjects: Customer services; Business & Economics; Business / Economics / Finance; Business/Economics; Entrepreneurship; Industries - Retailing; Business & Economics / Retailing; Customer Service; Department stores; Nordstrom (Firm); United States
First sentence: A couple of dozen well-groomed and neatly dressed men and women are seated behind a horseshoe configuration of gray tables in a downtown Seattle office building near the Pike Place Market.