On becoming a customer-centric company
Subtitle: transformasi Telkom menjadi perusahaan berbasis pelanggan
By: Hermawan Kartajaya, Yuswohady, Dewi Madyani.
Contributors: Yuswohady.; Madyani, Dewi.
Publisher: Gramedia Pustaka Utama
Published: 2004
Place of publication: Jakarta
Language: ind
Number of pages: 374
Subjects: Telkom (Firm : Indonesia); Tewlecommunication -- Indonesia -- History
Other titles: Transformasi Telkom menjadi perusahaan berbasis pelanggan
Description: Development of telecommunication industry and efforts of Telkom, a state-owned telecommunication company in Indonesia to become customer-based company towards global competition.
Notes: Includes bibliographical references.