Managing project expectations
Subtitle: the stakeholder quality process
By: by David Wilkerson, Bonnie Brown
Contributors: Brown, Bonnie
Series: Monographs series -- no. 3; Coopers & Lybrand monograph series -- no. 3.
Publisher: Coopers & Lybrand Consulting
Published: 1995
Place of publication: Arlington, VA
Language: eng
Number of pages: 61
ISBN-13: 9780944533185
Subjects: Customer services; Customer relations; Total quality management; Excellence
Other titles: Stakeholder quality process
Notes: "February 1995"--Cover.

Includes bibliographical references (pages 56-58) and index.