Reshaping NYCHA support functions
Subtitle: BCG engagement : key findings and recommendations
By: The Boston Consulting Group
Contributors: New York City Housing Authority
Publisher: New York City Housing Authority
Published: 2012
Place of publication: New York]
Language: eng
Subjects: New York City Housing Authority
Description: The Boston Consulting Broup (BCG) was hired by NYCHA in March 2011 to reshape its central office support function to achieve objectives regarding NYCHA effectiveness and to free up resources focusing on business process improvements, IT systems enhancements, organizational structure redesign and cultural change. This document summarizes BCG's work.
Notes: "August 2012."