Improving public services
Subtitle: customer satisfaction surveys : best practice guide
By: Deloitte & Touche ; commissioned by The Chief Executives' Forum.
Contributors: Chief Executives' Forum (Northern ireland); Northern Ireland. Office of the First and Deputy First Minister. Public Service Improvement Unit.
Publisher: Deloitte & Touche
Published: 2001
Place of publication: [Belfast]
Language: eng
Number of pages: 40
Notes: This project was funded by the Public Service Improvement Unit of the Office of the First Minister & Deputy First Minister.