The service trainer handbook
Subtitle: managing service businesses in the 1990's
By: D. Keith Denton.
Publisher: McGraw-Hill
Published: 1992
Place of publication: New York, N.Y
Language: eng
Number of pages: 128
Subjects: Service industries -- Management.; Customer services -- Management.
Notes: Includes bibliographical references (p. 115-121) and index.
Includes a col. game board on 1 sheet (61 x 61 cm. folded to 15 x 15 cm.) laid in.