Business process benchmarking
Subtitle: finding and implementing best practices
By: Robert C. Camp.
Publisher: ASQC Quality Press
Published: 1995
Place of publication: Milwaukee, Wis
Language: eng
Number of pages: 464
Subjects: Benchmarking (Management)
Description: Building upon material from his previous runaway best-seller, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance, Camp provides a new focus on the leadership and management aspects of benchmarking. This new companion text includes several new case histories, and revisits the first four steps of Xerox Corporation's acclaimed ten-step benchmarking process.
Notes: Includes bibliographical references (p. 407-422) and index.