IT Help Desk
Subtitle: your blueprint to service success, mastering user support & troubleshooting like a genius
Publisher: CreateSpace Independent Publishing
Published: 2016
Place of publication: Charleston, SC
Language: eng
Format: Paperback
Number of pages: 60
ISBN-13: 9781541026032
Table of contents: title: Introduction; title: IT helpdesk : what it is; title: Improve communication skills; title: Handling the irate call; title: Best words and best practices; title: The six step problem solving model; title: Computer troubleshooting; title: Troubleshooting no POST no boot issues; title: No video; title: Computer freezes; title: Disk error when booting a computer; title: Keyboard and mouse issues; title: Your customer support tools; title: Conclusion