The milkshake moment
Subtitle: overcoming stupid systems, pointless policies, and muddled management to realize real growth
By: Steven S. Little.
Publisher: John Wiley & Sons, Inc.
Published: 2008
Place of publication: Hoboken, N.J
Language: eng
ISBN-13: 9780470257463
Subjects: Industrial management; Integrity; Conformity; Employee empowerment; Organizational effectiveness
Other titles: Overcoming stupid systems, pointless policies, and muddled management
Notes: Includes bibliographical references and index.
Table of contents: title: The milkshake moment; title: It was a dark and stormy night; title: Half empty or half full; title: This is not a customer service book; title: Foster grow vs. status quo; title: A brief history of organizations and man(agement); title: Stop and consider the nature of the modern organization; title: Toddlers and trust; title: Some shocking behavior; title: Lessons from the cubicle farm; title: The managed; title: The led; title: Place purpose before profit; title: It's never about money; title: The wizard of Westwood; title: Profit pushers; title: Noclu Motors, Inc.; title: Purpose in the plan; title: Getting it right; title: Insource crucial judgment; title: Edicts made on high; title: Peeves from below; title: Proactive policies; title: How 'bout them pomegranates?; title: Come harter or high water; title: Address the "people problem" problem; title: The ballad of the black box; title: Eric's excalibur; title: Why people work; title: Care for customers; title: Home team drops the ball; title: The big secret to great customer service; title: Even geniuses struggle to serve; title: It takes a hero; title: The future is already here. . .some folks just aren't getting the memos.