Managing health service delivery.
Contributors: NHS Training Directorate.
Series: Management education scheme by open learning -- B796C
Publisher: published on behalf of the NHS Training Directorate by the Open University
Published: 1992
Place of publication: Milton Keynes
Language: eng
Number of pages: 12
Table of contents: value: Contents: Book 1. Responding to customers - Book 2. Managing for quality - Book 3. Designing for service - Book 4. Managing for customers - Book 5. Acquiring goods and services - Book 6. Managing technology - Resource file (books 1-3) - Resource file (books 4-6) - Guidelines for mentors -Video notes - Portfolio guide - Course guide (distance learning version).