Leading the reference renaissance
Subtitle: today's ideas for tomorrow's cutting-edge services
By: edited by Marie L. Radford
Publisher: Neal-Schuman Publishers
Published: 2012
Place of publication: New York
Language: eng
Number of pages: 374
ISBN-13: 9781555707712
Subjects: Electronic reference services (Libraries); Reference services (Libraries); Internet in library reference services; Forecasting
Notes: The papers in this volume resulted from presentations at the second Reference Renaissance: Current and Future Trends Conference in 2010.

Includes bibliographical references and index.
Table of contents: title: Setting reference free : reference services for the mobile age / Andrew Walsh; title: Envisioning and creating reference futures / Marie L. Radford; title: The reference user experience : it's up to you to design it / Steven J. Bell; title: We are the user : imagination, sympathy, and the user experience / Wayne Bivens-Tatum; title: The user experience and the librarian : now you see 'em, now you don't / James LaRue; title: Thoughts on twenty-first-century library services from a disenfranchised user / Jean Costello; title: Chattin' 'bout my generation : comparing virtual reference use of millennials to older adults / Marie L. Radford and Lynn Silipigni Connaway; title: The tutorial dialogue and problem solving in virtual reference interactions / Mary Kickham-Samy; title: Fast and furious : using web conferencing and other tools for virtual reference and instruction / Rebekah Kilzer, Larry Milliken, and Jay Bhatt; title: Inventing the future by examining traditional and emerging roles for reference librarians / Amy VanScoy; title: Quality and characteristics of student-led virtual reference service : a two-year study / Peter A. Zuber; title: We are all stressed out! now what? : looking at stress in libraries / Mary Wilkins Jordan; title: More questions than answers : using an observational study to count reference activity / Susan Beatty and Claudette Cloutier; title: Researching e-mail reference questions : a review of the literature and implications for practice / Robin E. Veal; title: Rolling out roving reference in an academic library / Sara Davidson; title: Business community outreach : exploration of a new service role in an academic environment / Patrick Griffis and Sidney Lowe; title: Embedded librarians : the Community Reference project / Colbe Galston, Katherine Johnson, Elizabeth Kelsen Huber, and Amy Long; title: Virtual reference : variations on a theme in academic libraries / Beth Avery, Elizabeth Brodak, Julie Fronmueller, Nancy Huling, Paul M. Mascareñas, Erin McCaffrey, Sylvia Owens, and Karen Sobel; title: Managing mayhem : wrestling with academic library reference and outreach challenges / Kari A. Kozak and Leo P. Clougherty; title: Cooperative SMS : the My Info Quest journey / Beth Avery, Karen Docherty, and Shaye White; title: Collaborative virtual reference really does work, but it takes a tribe / Kris Johnson, Patrick Farrell, Kristen Laughlin, Paul M. Mascareñas, and Amy Sieving; title: Collaborate to succeed : implementing new reference services with SPLAT / Amy Vecchione and Memo Cordova; title: Using Libstats statistical tracking software to assess library services for strategic planning / Emily K. Chan and Lorrie A. Knight; title: Analyzing the past to invest in the future : usage statistics for research guides from multiple data sources / Carrie Forbes and Christopher C. Brown; title: The reference ref : how to referee the assessment process for virtual reference services / Karen Biglin and Karen Docherty; title: Leveraging OpenURL click-through statistics to study user behavior / Justin Otto and Doris Munson; title: LibAnswers : improving asynchronous service / Lisa Campbell; title: It's free, it's interactive, and it's available to all : embracing wikipedia at the reference desk and beyond / Christy Zlatos; title: Addicted to print : overcoming book lust in the academic library reference collection / Mary Krautter.