Blueprints for service quality
Subtitle: the Federal Express approach.
Contributors: American Management Association. AMA Membership Publications Division.
Edition: 2nd ed.
Series: AMA management briefing
Publisher: AMA Membership Publications Division, American Management Association
Published: 1994
Place of publication: New York, NY
Language: eng
Number of pages: 77
Subjects: Federal Express Corporation -- Management.; Express service -- Management.