Staffing an inbound call center
By: by O.Z. Aksin and P.T. Harker.
Contributors: Harker, P. T.; INSEAD.
Series: Working papers / INSEAD -- 97/15/TM; Working papers -- 97/15/TM.
Publisher: INSEAD
Published: 1997
Place of publication: Fontainebleau
Language: eng