Business process mapping
Subtitle: improving customer satisfaction
By: J. Mike Jacka, Paulette J. Keller.
Contributors: Keller, Paulette J.
Publisher: Wiley
Published: 2002
Place of publication: New York
Language: eng
Number of pages: 300
Subjects: Consumer satisfaction.; Customer relations.; Reengineering (Management)
Notes: Includes bibliographical references and index.