Chat reference
Subtitle: a SPEC Kit
By: compiled by Jana Ronan, Carol Turner.
Contributors: Ronan, Jana.; Turner, Carol A.; Association of Research Libraries. Office of Leadership and Management Services
Series: SPEC Kit -- 273
Publisher: Association of Research Libraries, Office of Leadership and Management Services
Published: 2002
Place of publication: Washington, DC
Language: eng
Number of pages: 141
Subjects: Internet in library reference services.; Electronic reference services (Libraries)
Other titles: Chat reference
Notes: "December 2002."

Includes bibliographical references (p. 139-141).