QMS Conversion
Subtitle: a Process Approach
Publisher: Elsevier
Published: 2002
Place of publication: Burlington
Language: eng
Format: [electronic resource] :
Number of pages: 189
ISBN-13: 9780080492193; 9781281006707
Subjects: Total quality management
Description: QMS Conversion: A Process Approach assists organizations in converting their existing quality management systems of documentation into systems of managed processes that deliver business benefits. The 2000 version of ISO 9000 requires a different approach to be taken towards the achievement of quality, an approach that delivers customer satisfaction not simply compliance with documented procedures. By using a process approach to the development of a management system, the significant time and expense invested should be utilized in a way that will help an organization achieve real business benef.
Notes: Description based on print version record.
Table of contents: title: Front Cover; QMS Conversion: A Process Approach; Copyright Page; About the authors; Contents; Foreword; Chapter 1. A real change in direction; Chapter 2. Processes versus procedures; Chapter 3. Quality management system principles; Chapter 4. The conversion process; Chapter 5. Planning for change; Chapter 6. Modeling the business; Chapter 7. Organizing process development teams; Chapter 8. Process analysis; Chapter 9. System construction; Chapter 10. Successful system validation; Appendices; title: Introduction; Appendix A: Sample level 1 flow charts; Appendix B: Sample level 2 flow charts.