Advances in services innovations
Subtitle: with 106 figures and 11 tables
By: Dieter Spath, Klaus-Peter Fähnrich (eds.).
Contributors: Spath, Dieter.; Fähnrich, K. P.
Publisher: Springer
Published: 2007
Place of publication: Berlin; New York
Language: eng
Number of pages: 312
ISBN-13: 9783540298588
Subjects: Service industries -- Technological innovations -- Congresses; Services (Industrie) -- Innovations -- Congrès
Genres: Congresses; Congrès
Notes: Includes bibliographical references and indexes.
Table of contents: title: Service engineering : state of the art and future trends / Klaus-Peter Fahnrich, Thomas Meiren; title: The Palm/Erlang-A queue, with applications to call centers / Avishai Mandelbaum, Sergey Zeltyn; title: The design and development of industrial service work / Holger Luczak, Christian Gill, Bernhard Sander; title: An engineering tool for the conceptual design of service systems / Reuven Karni, Maya Kaner; title: Integrated development of software and service / Dieter Spath ... [et al.]; title: From service management towards service competence / Urs Fueglistaller; title: Innovation and learning in services : the involvement of employees / Jon Sundbo; title: Managing service networks' success / Heiner Evanschitzky, Dieter Ahlert; title: Success factors in new service development and value creation through services / Bo Edvardsson, Anders Gustafsson, Bo Enquist; title: Sustainable advantages in service industries / Thorsten Posselt, Pablo Berger; title: Satisfaction measurement within the customer relationship life cycle / Bernd Stauss, Matthias Gouthier, Wolfgang Seiderl; title: Strengthening the services sector : needs for action and research / Walter Ganz; title: Standardization int he service sector for global markets / Inka Morschel ... [et al.]; title: Research and development for a sustainable services sector / Veronika Pahl; title: FUture research and needs for action / Klaus Peter Fahnrich, Romy Elze.