The road to better public services
Subtitle: progress & constraints in five Canadian federal agencies
By: by G. Bruce Doern.
Contributors: Institute for Research on Public Policy.
Publisher: Institute for Research on Public Policy
Published: 1994
Place of publication: Montreal
Language: eng
Number of pages: 107
Subjects: Administrative agencies -- Canada -- Case studies.; Customer service -- Canada -- Case studies.; Customer service -- Standards -- Canada.
Notes: Includes bibliographical references (p. 101-105).

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