e-Government for Better Government
By: Organisation for Economic Co-operation and Development
Series: OECD e-government studies; OECD e-Government Studies
Publisher: OECD Publishing
Published: 2005
Place of publication: Paris
Language: eng
Format: [electronic resource] /
Number of pages: 206
ISBN-13: 9789264018341
Subjects: Governance; Science and Technology
Description: Information and communication technology (ICT) offers an array of tools that can be used to help government services become more agile, responsive, seamless and accountable.  This book looks at new thinking and practice in OECD countries in five different areas:   Making electronic services more responsive to the needs of citizens and businesses; Improving the links between traditional and electronic services; Identifying common processes in government to achieve economies of scale, reduce duplication, and provide seamless services; Measuring and demonstrating the costs and benefits of ICT investments; Bringing a whole-of-government perspective to e-government initiatives.
Table of contents: title: Introduction; title: Chapter 1. User-Focused E-Government; title: Chapter 2. Multi-Channel Service Delivery; title: Chapter 3. Approaches to Common Business Processes; title: Chapter 4. The Business Case for E-Government; title: Chapter 5. E-Government Coordination; title: Chapter 6. Conclusion; title: Annex: E-Government Statistics; title: Bibliography