Advanced Communication Skills
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788776816612
Table of contents: title: Content; title: 1. Introduction – Advanced Communication Skills; title: 1.1. The Importance of Communication; title: 1.2. What Is the Difference between Communication Skills and Advanced Communication Skills?; title: 1.3. Which Advanced Communication Skills?; title: 2. Review of Communication Basics; title: 2.1. Introduction; title: 2.2. The Communication Process; title: 2.3. Elements of Communication; title: 2.4. Taking Your Communication Skills to the Next Level; title: 3. Examining the Communications Process; title: 3.1. Introduction; title: 3.2. Types of Input; title: 3.3. Filters; title: 3.4. The Internal Map, Internal State, and Behavior or Response; title: 3.5. Why This Matters; title: 4. Internal Representation; title: 4.1. Introduction; title: 4.2. Internal Representation of Our World; title: 4.3. Language as a Representational System; title: 4.4. Verbal Clues; title: 4.5. Visual Representation System; title: 4.6. Auditory Representational System; title: 4.7. Kinaesthetic Representational System; title: 4.8. Auditory Digital Representational System; title: 4.9. Eye Movements as an Indication; title: 4.10. Phrases for Use in Response to Each Representational System; title: 5. Building Rapport; title: 5.1. Introduction; title: 5.2. Six Steps to Building Rapport; title: 5.3. Calibration; title: 5.4. Pereceptual Positions; title: 6. Tools for Advanced Communication; title: 6.1. Introduction; title: 6.2. Reframing; title: 6.3. Linguistic Tools for Advanced Communicators; title: 7. Resources