Service where it counts
Subtitle: making a difference on the front line
By: David E. Reed
Publisher: Customer Centered Consulting Group, Inc.
Published: 2008
Place of publication: Frisco, Tex
Language: eng
Number of pages: 75
ISBN-13: 9780979800979
Subjects: Customer services
Description: Whether your customers are internal to your organization or those paying the bills, providing exceptional service is a task that requires a lot of hard work. You have the ability to turn any customer interaction into one that earns a loyal fan of your organization, and even makes a difference in the lives of those you touch.
Table of contents: title: Become a difference maker; title: Serve your fellow team members; title: When no one is watching; title: Leave it at the door!; title: Service recovery; title: A sense of urgency; title: Engage the customer; title: Remember your grandma; title: Handling difficult customers; title: Be part of a winning team; title: Focus on the inner circles; title: Get organized!; title: Pick your battles wisely; title: Wrapping it up.