Veterinary practice management
Subtitle: a practical guide
By: Maggie Shilcock, Georgina Stutchfield.
Contributors: Stutchfield, Georgina.
Edition: 2nd ed.
Publisher: Saunders Elsevier
Published: 2008
Place of publication: Edinburgh; New York
Language: eng
Number of pages: 236
ISBN-13: 9780702029202
Subjects: Veterinary medicine -- Practice; Veterinary Medicine -- economics -- Great Britain; Practice Management -- Great Britain; Veterinary Medicine -- organization & administration -- Great Britain
Notes: Includes bibliographical references and index.
Table of contents: title: Veterinary practice: how and why it is changing; title: The management of veterinary practices; title: What is a veterinary practice manager?; title: Moving into management-what makes a good manager?; title: Managing yourself; title: Business planning; title: Managing human resources: the importance of staff, recruitment and discipline; title: Principles of employment law; title: Human resources: teamwork, communication, and managing change; title: Human resources: training and appraisals; title: Client care; title: Sales and marketing; title: Understanding financial accounts; title: Management accounts and financial planning; title: Stock management; title: Pricing of fees and products; title: Information technology; title: Office management; title: Premises management; title: Health and safety; title: Pharmacy and dispensing; title: Statutory and ethical aspects of practice; title: The future of practice management.