A handbook of management and leadership
Subtitle: a guide to managing for results
By: Michael Armstrong, Tina Stephens.
Contributors: Stephens, Tina.
Publisher: Kogan Page
Published: 2005
Place of publication: London and Sterling, VA
Language: eng
Number of pages: 242
Subjects: Management -- Handbooks, manuals, etc; Leadership -- Handbooks, manuals, etc
Genres: Handbooks, manuals, etc.
Other titles: Management and leadership
Description: "A Handbook of Management and Leadership is the definitive guide on the processes of management and leadership. Aligned to the Chartered Institute of Personnel and Development's module Managing for Results, it covers key skills in management and approaches to effective leadership. Packed with essential information on key theories and best practice, and written in a highly readable style, it contains many checklists, diagrams and summaries."--Jacket.
Notes: Includes bibliographical references and index.
Table of contents: title: The nature of management; title: Leadership; title: The role of the manager; title: Managerial activities; title: Approaches to management; title: Making things happen; title: Strategic management; title: Systems and process management; title: Self-development; title: The process of change; title: The context of change; title: Change management; title: Basis of customer service; title: Approaches to customer service; title: Achieving high levels of customer service; title: Continuous improvement; title: Quality management.