Optimising customer support in contact centres using soft computing approach
By: by Satya Shah, Rajkumar Roy, and Ashutosh Tiwari.
Contributors: Roy, R. 1966-; Tiwari, Ashutosh.
Series: Decision engineering report series
Publisher: Cranfield University
Published: 2006
Place of publication: Cranfield, Bedfordshire, U.K
Language: eng
Number of pages: 23
ISBN-13: 9781861941268
Subjects: Soft computing.; Call centers.
Notes: Includes bibliographical references (p. 21-23).