Tales of Knock Your Socks Off Service
Subtitle: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series)
Publisher: AMACOM/American Management Association
Published: October 1997
Language: eng
Format: Paperback
Number of pages: 191
ISBN-13: 9780814479711
Subjects: Customer services; Customer Service; Business & Economics; Business / Economics / Finance; Business/Economics; Case studies; Consumer satisfaction; United States
First sentence: Take a roll call of recent complaints filed with the Better Business Bureau, and you'll likely turn up a rash of customers ticked off at the cable TV industry.