Practical Zendesk administration
Subtitle: [best practices for setting up your customer service platform]
By: Stafford Vaughan
Edition: 1st ed.
Publisher: O'Reilly Media
Published: 2012
Place of publication: Sebastopol, CA
Language: eng
Number of pages: 166
ISBN-13: 9781449343644
Copyright date: 2013
Subjects: Management; Data processing; Management information systems; Customer services; Computer programs; Customer relations; Computer software
Description: "Implementing Zendesk as part of your company's operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company's needs and processes. Through several real-world examples, you'll also discover how other companies use the product, so you can determine how best to put Zendesk's potential into practice for your business"--P. [4] of cover.
Notes: Subtitle from cover.