The service edge
Subtitle: 101 companies that profit from customer care
By: by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.
Contributors: Schaaf, Dick.
Publisher: New American Library
Published: 1989
Place of publication: New York, N.Y
Language: eng
Number of pages: 584
Subjects: Customer services -- United States; Service industries -- United States -- Management
Notes: Includes bibliographical references and index.
"NAL books."