The emotional organization
Subtitle: passions and power
By: edited by Stephen Fineman.
Contributors: Fineman, Stephen.
Publisher: Blackwell Pub.
Published: 2008
Place of publication: Malden, MA
Language: eng
ISBN-13: 9781405160308
Subjects: Organizational behavior; Social institutions -- Psychological aspects; Emotions; Social norms; Identity (Psychology) -- Social aspects; Power (Social sciences) -- Psychological aspects
Table of contents: title: Introducing the emotional organization / Stephen Fineman; title: Emotional arenas. The hospital; title: Me, morphine and humanity: experiencing the emotional community on Ward 8 / Sharon Bolton; title: The prison. Power, paradox, social support and prestige: a critical approach to addressing correctional officer burnout / Sarah Tracy; title: Crisis work. Rape work: emotional dilemmas in work with victims / Patricia Yancey Martin, Douglas Schrock, Margaret Leaf, and Carmen von Rohr; title: The recreation centre. In the gym: peer pressure and emotion management among co-workers / Mary Haman and Linda Putman; title: The job centre. Abuse, violence, and fear on the front line: implications for the rise of the enchanting myth of customer sovereignty / Marek Korczynski and Victoria Bishop; title: The call centre. Enactments of class and nationality in transnational call centres / Kiran Mirchandani; title: Web work. The gendering of emotions and perceived work time: chicks and geeks at i.com / Nicole L. Kangas and Debra E. Meyerson; title: Homeworking. Managing the boundaries of telework / Gill Musson and Katy Marsh; title: Consultancy. Management consultancy and humour in action and context / Andrew Sturdy, Timothy Clark, Robin Fincham, and Karen Handley; title: Shifting identities. Becoming a successful corporate character and the role of emotion management / Caroline hatcher; title: Gender and the emotion politics of emotional intelligence / Stephanie A. Shields and Leah R. Warner; title: Feeling out of place? towards the transnationalizations of emotions / Jeff Hearn; title: It's all too beautiful: emotion and organization in the aesthetic economy / Philip Hancock and Melissa Tyler; title: Epilogue / Stephen Fineman.