The art and science of communication
Subtitle: tools for effective communication in the workplace
By: P.S. Perkins
Publisher: John Wiley & Sons
Published: 2008
Place of publication: Hoboken, N.J
Language: eng
Number of pages: 198
ISBN-13: 9780470247594
Subjects: Interpersonal communication; Business communication; Persuasion (Rhetoric)
Notes: Includes index.
Table of contents: title: Step one: Intrapersonal communication; title: Self-sabotage or self-fulfillment?; title: Discipline of the mind; title: Dive into your life!; title: Where did that thought come from?; title: Creating our self-image at work; title: Growing up "different"; title: Writing a new script; title: Taking ownership; title: Jill's day; title: Waking up to your day!; title: Conquering the first step; title: First things first!; title: Step two: Nonverbal communication; title: The functions of nonverbal communication; title: Your professional appearance; title: Your professional voice; title: Actions do speak louder than words!; title: It's about time!; title: Keep your distance!; title: Sometimes when we touch; title: Do you smell something?; title: Step three: Interpersonal communication; title: Five keys to positive, healthy work relationships; title: Interpersonal conflict; title: Supportive versus defensive communication; title: Step four: Small-group/organizational communication; title: To group or not to group...that is the question; title: Jill's day; title: I versus we: the cultural paradox; title: Co-opetition model of advancement; title: Making room for the group reality; title: Leadership communication; title: Constructive conflict; title: The communication climate; title: Small-group membership and facilitation; title: Step five: Public communication; title: The common denominator; title: Moving beyond the fear!; title: Communication apprehension; title: Confidence and composure; title: Your language; title: Don't make excuses; title: Your public presentational style; title: You and your audience; title: The art of impromptu/conversational speaking; title: Step six: Mass communication; title: Influencing the masses; title: Persuasion is about perspective; title: Are you a walking billboard?; title: Persuasion and the world of work; title: Jill's day; title: Using persuasion as a tool of influence; title: As simple as one, two, three; title: Persuasive messages and you; title: Step seven: Intercultural communication; title: We can all get along!; title: What makes us unique; title: We are all prejudiced!; title: Understanding perception; title: Culture and values that impact the workplace; title: Nonverbal communication is culturally bound; title: Global community; title: Diversity and the workplace; title: The "other" in the workplace; title: Jill's day; title: Inclusion in the workplace; title: Becoming a cross-cultural bridge through cultural competency; title: Epilogue: New beginnings.