Managing service delivery processes
Subtitle: linking strategy to operations
By: Jean Harvey.
Publisher: ASQ Quality Press
Published: 2006
Place of publication: Milwaukee, Wis
Language: eng
Number of pages: 352
Subjects: Business planning.; Organizational learning.; Management.
Notes: Includes bibliographical references and index.
Table of contents: title: Think globally, act locally; title: The nature of value; title: The nature of processes; title: Professional service delivery processes; title: Connecting value to processes; title: Scoping a process for improvement or design; title: Managing a process; title: The learning cycle; title: Doing things better; title: improving an existing process; title: Doing things right the first time; title: designing a process that works; title: The learning organization.