Sustaining customer care in a rapidly changing business world
Subtitle: a snapshot of practices
By: by Lawrence Schein and Anna S. Powell.
Contributors: Powell, Anna S.; Conference Board.
Series: Research report ;; R-1336-03-RR; Conference Board report ;; no. R-1336-03-RR.
Publisher: Conference Board
Published: 2003
Place of publication: New York
Language: eng
Number of pages: 21
Subjects: Customer services.; Customer services -- Information technology.; Electronic commerce.
Notes: Includes bibliographical references.
Caption title.