Balanced scorecard step-by-step for government and nonprofit agencies
By: Paul R. Niven.
Edition: 2nd ed.
Publisher: John Wiley
Published: 2008
Place of publication: Hoboken, N.J
Language: eng
ISBN-13: 9780470180020
Subjects: Total quality management in government.; Administrative agencies -- Management -- Evaluation.; Nonprofit organizations -- Management -- Evaluation.; Benchmarking (Management); Performance standards.; Organizational effectiveness -- Measurement.
Notes: Includes index.
Table of contents: value: Introduction to the balanced scorecard; value: Adapting the balanced scorecard to fit the public and nonprofit sectors; value: Before you begin; value: Training and communication planning for balanced scorecard success; value: Mission, values, and vision; value: Strategy : the core of every balanced scorecard; value: Strategy maps; value: Performance measures, targets, and initiatives; value: Creating alignment by cascading the balanced scorecard; value: Linking resource allocation to the balanced scorecard; value: Reporting results; value: The City of Charlotte : a balanced scorecard success story; value: Sustaining balanced scorecard success.