Virtual reference training
Subtitle: the complete guide to providing anytime, anywhere answers
By: Buff Hirko, Mary Bucher Ross.
Contributors: Ross, Mary Bucher, 1948-
Publisher: American Library Association
Published: 2004
Place of publication: Chicago
Language: eng
Number of pages: 160
Subjects: Electronic reference services (Libraries) -- Study and teaching -- Washington (State) -- Case studies.; Electronic reference services (Libraries) -- Study and teaching.; Reference librarians -- Training of.; Reference librarians -- In-service training.
Genres: Case studies.
Notes: Includes bibliographical references (p. 153-155) and index.
Table of contents: title: Beyond shazam! : training for virtual reference; title: Introduction, Washington's Statewide Virtual Reference Project; title: Core competencies : knowledge, skills, and aptitudes needed for virtual reference; title: Learning through using : the constructivist approach; title: Multiple ways of learning : face-to-face and online, individual and collaborative; title: Getting started : curriculum development; title: Learning activities : taking the user perspective; title: Model reference : online behaviors; title: Evaluation, modification, and follow-up.