Service management
Subtitle: operations, strategy, information technology
By: James A. Fitzsimmons, Mona J. Fitzsimmons.
Contributors: Fitzsimmons, Mona J.
Edition: 7th ed.
Series: The McGraw-Hill/Irwin series operations and decision sciences
Publisher: McGraw-Hill
Published: 2011
Place of publication: New York
Language: eng
ISBN-13: 9780073403359
Subjects: Service industries -- Management