How libraries and librarians help
Subtitle: a guide to identifying user-centered outcomes
By: Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton.
Contributors: Fisher, Karen E., 1966-; Hinton, Marian Bouch.
Publisher: American Library Association
Published: 2005
Place of publication: Chicago
Language: eng
Number of pages: 183
Subjects: Libraries -- Evaluation.; Libraries -- United States -- Evaluation.; Public services (Libraries) -- Evaluation.; Public services (Libraries) -- United States -- Evaluation.; Public libraries -- United States -- Evaluation -- Case studies.; Libraries and community -- United States.
Genres: Case studies.
Description: "With the increasing need to prove the value of specific library services in order to obtain grants and funding, the practice of measuring user outcomes is becoming crucial to the library. Libraries need to communicate the value of library programs by assessing their effects on library patrons and the community as a whole." "Under a National Leadership Grant from IMLS, expert authors Durrance and Fisher have tested and developed the How Libraries and Librarians Help (HLLH) Outcomes Model to help library professionals effectively communicate their story by assessing the outcomes of library services. This unique model provides a step-by-step, context-centered method for assessing user outcomes and covers preparation, data collection, data analysis, and presentation of results, making it easy for libraries to apply the measurement tools to their own outcomes assessment. The book's tools and exercises for assessing user outcomes help libraries to strategize for outcomes assessment, while field-tested examples of user outcomes gleaned from several libraries that participated in the HLLH model provide real-world examples of this approach to measuring libraries' impact on individuals and communities." "Designed for library directors and managers along with LIS students and researchers, this must-have resource provides the proven outcomes assessment model to help you communicate the benefits of your library to funding organizations and governmental bodies."--BOOK JACKET.
Notes: Includes bibliographical references and index.
Table of contents: title: The urgent need to tell the library story more effectively; title: Outcomes : an approach that shows the value of libraries; title: The "How Libraries and Librarians Help" outcome model : applying contextual approaches to outcome evaluation; title: Step one, getting started : preparing to conduct an outcomes study; title: Step two, collecting data for outcomes : approaches and tools; title: Step three, analyzing outcomes data; title: Step four, maximizing the results of your outcomes study; title: Predicting outcomes : outcome measures as a planning tool / Rhea Joyce Rubin; title: Ripples of impact : Washtenaw Literacy Program outcomes / Maria Serapiglia and Sarah Wooden; title: Empowering youth : outcomes of public libraries' youth technology; title: Strengthening community : outcomes of community information services; title: Putting the pieces together : an outcome study of the Ypsilanti District Library's Senior Deposit Collection Program / Dana Walker and Jeanie Fisher.