How to Manage the IT Helpdesk
Subtitle: A guide for user support and call centre managers (Computer Weekly Professional (Paperback))
Publisher: Butterworth-Heinemann
Published: August 18, 1997
Language: eng
Format: Paperback
Number of pages: 240
ISBN-13: 9780750638111
Subjects: Customer services; General Theory of Computing; Management & management techniques; Software Engineering; Information technology; Computer Systems; Computers; Computer Bks - General Information; Programming - Software Development; Computer Books: General; Management Information Systems; Interactive & Multimedia; Information Management; Computers / Interactive Media; Management