Measuring Performance for Business Results
By: by Mohamed Zairi
Publisher: Springer Netherlands
Published: 1994
Place of publication: Dordrecht
Language: eng
Format: [electronic resource] /
Number of pages: 310
ISBN-13: 9789401045681; 9789401113021
Subjects: Economics; Mechanical engineering
Description: This book shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in Total Quality Management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance measurement and its impact on financial results. A variety of performance measures are covered, including benchmarking, a key measure of competitiveness.
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Also available in print.

Mode of access: World Wide Web.