The improvement guide
Subtitle: a practical approach to enhancing organizational performance
By: Gerald Langley ... [et al.].
Contributors: Langley, Gerald J., 1950-
Edition: 2nd editon.
Publisher: Jossey-Bass
Published: 2009
Place of publication: San Francisco
Language: eng
Number of pages: 490
ISBN-13: 9780470192412
Subjects: Organizational effectiveness; Organizational change; Quality control
Description: This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
Notes: Includes bibliographical references and index.
Table of contents: title: Changes that result in improvement; title: Skills to support improvement; title: Improvement case studies; title: The science of improvement; title: Using the model for improvement; title: Developing a change; title: Testing a change; title: Implementing a change; title: Spreading improvements; title: Integrating methods for the improvement of value; title: Improving large or complex systems; title: Case studies of improvement efforts; title: Making the improvement of value a business strategy; title: Developing improvement capability.