Wired and dangerous
Subtitle: how your customers have changed and what to do about it
By: Chip R. Bell, John R. Patterson
Contributors: Patterson, John R. (John Rice), 1951-
Publisher: Berrett-Koehler Publishers
Published: 2011
Place of publication: San Francisco
Language: eng
ISBN-13: 9781605099750
Subjects: Customer services; Customer loyalty; Customer relations; Internet