Customer involvement in the design phase of construction
Publisher: Naval Postgraduate School; Available from National Technical Information Service
Published: 1995
Place of publication: Monterey, Calif; Springfield, Va
Language: eng
Number of pages: 19
Subjects: CONSTRUCTION; TOTAL QUALITY MANAGEMENT
Description: The principals and tools of Total Quality Management (TQM) have gradually made their way into the construction process as a whole. Various phases of the process, mostly large size projects, have experimented with TQM tools, team building, and customer involvement and have found success. Here, the intention is to present the reasons for this success and discuss how they may be applied to smaller projects which are found at the Public Works level of a Naval Base. (MM)
Notes: Thesis (M.S. in Civil Engineering) Maryland University at College Park,January 1995.

Includes bibliographical references (leaf 19)

dk/dk cc:9116 7/20/99