Service Operations Management
Subtitle: THE TOTAL EXPERIENCE
By: David W. Parker, University of Queensland Business School, Australia
Publisher: Edward Elgar
Published: 2012
Place of publication: Cheltenham, UK
Language: eng
Number of pages: 557
ISBN-13: 9781781007860; 9781781006221
Subjects: Service industries; Management
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction to service operations management; title: Developing a service operations strategy; title: Service process improvement; title: Leadership and teams in service operations management; title: Service supply and logistics networks; title: Innovation and services development; title: Service operations performance quality; title: Sustainable service operations; title: Service operations performance; title: Not-for-profit and public service operations management; title: Pursuit of simplicity in service operations; title: Electronic-service operations management; title: Index.