Building engaged team performance
Subtitle: align your processes and people to achieve game-changing business results
By: Dodd Starbird and Roland Cavanagh
Contributors: Cavanagh, Roland R.
Publisher: McGraw-Hill
Published: 2011
Place of publication: New York
Language: eng
Format: [electronic resource] :
Number of pages: 267
ISBN-13: 9780071759168; 9780071742269
Subjects: Management; Workplace Culture; Corporate Governance; Quality control; Leadership; Teams in the workplace; Organizational Development; BUSINESS & ECONOMICS
Notes: Includes bibliographical references (p. 255-257) and index.

Available also in a print ed.

Mode of access: World Wide Web.

Description based on print version record.
Table of contents: title: Engaged team performance at a glance; title: "As the pendulum swings"; title: a brief history of adventures in business; title: From the outside in: understanding the customer experience; title: Individual goals: what you measure is what you get; title: Is it process or performance? Both!; title: Changing process: the GPS story and the power of lean six sigma; title: Power to the people: facilitation and the "cycle of change"; title: The right performance metrics: effectiveness and efficiency; title: Team goals; title: The fluid organization of the future: making the transformation to ETP; title: A few words about generations in the workforce: expectations, rewards; title: The new age of collaboration: new paradigms in organization and competition; title: Eight steps to deploying engaged team performance in your organization; title: The role of senior leadership in enabling ETP; title: Breakthrough: the future of engaged team performance.