Quality management
Subtitle: implementing the best ideas of the masters
By: Bruce Brocka and M. Suzanne Brocka.
Contributors: Brocka, M. Suzanne.
Publisher: Business One Irwin
Published: 1992
Place of publication: Homewood, Ill
Language: eng
Number of pages: 408
Subjects: Total quality management
Notes: Includes bibliographical references (p. 323-368) and index.
Table of contents: title: What is quality management?; title: Why quality management?; title: Primary elements of quality management; title: Implementation; title: Philip Crosby; title: W. Edwards Deming; title: Armand V. Feigenbaum; title: Kaoru Ishikawa; title: Joseph M. Juran; title: Tom Peters; title: Genichi Taguchi; title: Historical masters; title: Companywide dynamics; title: Supervisory level dynamics; title: Maximizing individual performance; title: Organizing; title: Planning; title: Self-examination; title: Group techniques; title: Statistical tools; title: Specialized techniques; title: Appendices: When all else fails; title: 75 quick start ideas. 1992 examination items and point values.