On the Front Line
Subtitle: Organization of Work in the Information Economy (Cornell International Industrial and Labor Relations Reports, No. 35.)
Contributors: Stephen J. Frenkel (Editor)
Publisher: ILR Press
Published: July 1999
Language: eng
Format: Hardcover
Number of pages: 318
ISBN-13: 9780801435874
Subjects: Customer services; Work & labour; Production management; Customer Service; Operations Management; Business & Economics; Business / Economics / Finance; Business/Economics; Australia; Japan; USA; Industrial Sociology; Labor; Service industries; Work; Workflow systems; Management - General
First sentence: IN the industrial era, scientific management was the handmaiden of mass production.