Leading the unleadable
Subtitle: how to manage mavericks, cynics, divas and other difficult people
By: Alan Willett
Publisher: Amacom; AMACOM
Published: 2017
Language: eng
Number of pages: 225
ISBN-13: 9780814437605
Subjects: Leadership; Interpersonal conflict; Problem employees; Conflict management; Management
Description: Difficult people are the worst part of a manager's job. Willett teaches you a straight forward process that gently, yet effectively, improves behaviors by revealing a core truth: most people actually want to contribute results, not cause headaches. What sets great managers apart is how they turn their problem players into productive team players.
Notes: Includes index.
Table of contents: title: Part 1. The call to exceptional leadership; title: The leadership crisis point; title: Accept the call of exceptional leadership; title: the mindset to lead the unleadable; title: Part 2. the leader in action: spotting trouble, dealing with trouble; title: Fine-tune your radar for trouble; title: Take action: transforming the troublesome; title: Follow through: a bridge to enduring improvement; title: Decision time: remove or improve?; title: Part 3. The leader in action: preventing trouble; title: The need for mountains; title: Set expectations of excellence; title: Expecting excellence every day; title: Exceptional starts lead to exceptional results; title: Part 4. Leading leaders; title: Lead leaders: growing proven ability; title: Leader, lead thyself: exceptional self-leadership; title: Closing notes on transforming the troublesome to the tremendous.