Lean Six Sigma for Service 
Subtitle: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Edition: 1 edition
Publisher: McGraw-Hill
Published: June 27, 2003
Language: eng
Format: Hardcover
Number of pages: 300
ISBN-13: 9780071418218
Subjects: Production & quality control management; Service industries; Six Sigma (Quality control standard); Production Engineering; Service Industries Management; Business & Economics; Business / Economics / Finance; Six Sigma (Quality control sta; Business/Economics; Quality Control; Business & Economics / Management; Statistical methods; Management - General; Manufacturing
First sentence: Service operations now comprise more than 80% of the GDP in the United States and are rapidly growing around the world.