CRM at the speed of light
Subtitle: essential customer strategies for the 21st century
By: Paul Greenberg.
Edition: 3rd ed.
Publisher: McGraw-Hill/Osborne; McGraw-Hill Professional; McGraw-Hill
Published: 2004
Place of publication: New York
Language: eng
Number of pages: 670
Subjects: Customer relations -- Management.; Electronic commerce.
Other titles: Customer relationship management at the speed of light
Notes: Includes index.