Successful Service Operations Management (with Microsoft  Project 2003, 120 Day Version, CD-ROM, and InfoTrac )
Edition: 2 edition
Publisher: South-Western College Pub
Published: January 6, 2005
Language: eng
Format: Hardcover
Number of pages: 432
ISBN-13: 9780324224375
Subjects: Customer services; Business & Economics; Business / Economics / Finance; Textbooks; Business/Economics; Customer Service; Production & Operations Management; Business & Economics / Production & Operations Management; Case studies; Management