Face it!
Subtitle: a guide to dealing with conflict in schools
By: Mark Potterton, Anne Baker and Lindsay McCay ; illustrated by Carrol Clarkson
Contributors: Baker, Anne; McCay, Lindsay, 1953-
Publisher: Catholic Institute of Education
Published: 2002
Place of publication: Johannesburg
Language: eng
Number of pages: 20
ISBN-13: 9781919881263
Subjects: School violence; Conflict management
Other titles: Guide to dealing with conflict in schools
Notes: Includes bibliographical references (p. 19).
Table of contents: title: What is Conflict?; title: How do different people deal with conflict?; title: Where do you start?; title: How do you tackle the problem?; title: How do you decide what the problem is?; title: What communication skills are helpful in dealing with conflict?; title: What attitudes are necessary to deal with conflict?; title: Who should deal with conflict in school?; title: How do you arrange a room for mediation?; title: How do you begin the mediation process?; title: How do you encourage both sides to tell the same story?; title: How do you help both sides find a solution to a problem?; title: How do you reach agreement on a solution?; title: What do you do if you can't reach an agreement?