Office correspondence made easy
Subtitle: master the basics of business letters, memos and e-mail for all occasions.
Contributors: LearningExpress (Organization)
Edition: 1st ed.
Publisher: Learning Express, LLC
Published: 2008
Place of publication: New York
Language: eng
ISBN-13: 9781576856048
Subjects: Commercial correspondence; Business communication
Notes: Includes bibliographical references.
Table of contents: title: Letters and memos in the age of e-mail and instant messages; title: Writing made easy : simple solutions to technical problems; title: A question of style : getting and keeping your reader's attention; title: Announcements : now hear this; title: Complaints : keep it civil, see results; title: Congratulations, get well greetings, & condolences : in good times & in bad; title: Credit and collection : worth the effort; title: Customer correspondence : spreading the word; title: The job search : when the product is you; title: Personnel matters say it right; title: References, recommendations & introductions : making connections; title: Replies : answering the mail; title: Requests : the power to persuade; title: Thank you : showing you care.