Supporting users and troubleshooting desktop applications on a Microsoft Windows XP operating system
Subtitle: textbook
By: Joli Ballew.
Publisher: Microsoft
Published: 2005
Place of publication: Redmond, WA
Language: eng
Number of pages: 372
Subjects: Microsoft Windows (Computer file); Electronic data processing personnel -- Certification.; Operating systems (Computers) -- Management.; Application software -- Management.
Notes: CDs included: Student CD and MS Office Professional Edition 2003, 180-day trial version.

"Part no. X10-89830" -- p.4 of cover.

Includes index.
Table of contents: 1. Introduction to desktop support; 2. Resolving a service call; 3. Troubleshooting the operating system; 4. Microsoft Outlook 2003 and Outlook Express; 5. Configuring Internet Explorer; 6. Install and configure Microsoft Office applications; 7. Troubleshoot Office applications; 8. Common connectivity problems; 9. Security and security permissions; 10. Protect the computer; 11. Troubleshooting application access on multiuser, multiboot, and networked computers.