Security Officers and Supervisors
Subtitle: 150 Things You Should Know
By: Lawrence J. Fennelly and Marianna A. Perry.
Edition: 1st Edition
Publisher: CRC Press
Published: August 1, 2024
Place of publication: Boca Raton, FL
Language: eng
Format: Paperback
Number of pages: 382
ISBN-13: 9781032515267; 9781032515342; 9781003402718; 9781040109021; 9781040109083
Copyright date: 2024
Other titles: Security officers and supervisors : 150 things you should know
First sentence: Security officers play a vital, yet unappreciated role in our society. They protect us everywhere – at work, at play, at school, in the hospital, and while shopping. Security officers protect us almost everywhere we go.
Description: Security Officers and Supervisors: 150 Things You Should Know presents an array of relevant topics, including addressing “Tips of the Trade” in how to manage a team of professionals and serve as an effective supervisor. This includes both keeping management informed of decisions, aligning policy, procedure, and training with business objectives, and hiring and managing a team of professionals to maintain continuity of operations and a safe, secure environment. There are many factors involved in managing a department and workforce and the book uses a handy-reference format to present the salient information, both concrete knowledge as well as the softer skills, required for managers to motivate individuals and lead teams to pull in the same direction.

Short, easy-to-read chapters include lists of relevant definitions, some do’s and don’ts, best practices, emerging trends, and well as example case studies based upon the authors’ professional experience. The primary goal is to provide a foundation for readers to identify, comprehend, and apply management concepts and security principles in their own environments so that readers will be readily prepared to troubleshoot problems and overcome challenges.

Building and leading a trusted team that can set and achieve clearly outlined objectives begins with leadership. Security Officers and Supervisors: 150 Things You Should Know outlines those principles and traits required for professionals to succeed when promoted (though, more often than not, thrust!) into a security supervisory role.
Notes: Includes bibliographical references and index.
Table of contents: title: Cover; title: Half Title; title: Title Page; title: Copyright Page; title: Dedication; title: Table of Contents; title: Foreword; title: Part 1: Security Officers; title: Chapter 1: Being a Security Officer Is NOT an Easy Job; title: Note; title: Chapter 2: Professionalism; title: Notes; title: Chapter 3: The Mission of a Security Officer; title: Chapter 4: The Role of the Security Officer; title: Chapter 5: Post Orders; title: Post Safety Hazards; title: Duty Log (Pass-On Log); title: Breaks; title: Post Protocol; title: Telephone Bomb Threat; title: Chapter 6: Ethics and Standards of Conduct; title: Chapter 7: What Authority or Power Do I Have as a Security Officer?; title: Notes; title: Chapter 8: Public Relations and the Art of Service: 10 Points; title: The Art of Service; title: Chapter 9: Productivity: Six Reports; title: Note; title: Chapter 10: Respect; title: Chapter 11: How to Be Successful; title: Chapter 12: Are You Feeling Overwhelmed?; title: Chapter 13: Stress and Burnout; title: Suggestions for Stress Management; title: Burnout in the Security Industry; title: Notes; title: Chapter 14: The Importance of Effective Report Writing; title: A Brief Guide of the Dos and Don’ts; title: Effective Writing Dos; title: Effective Writing Don’ts; title: The 4 Ws in Report Writing; title: The 5 Cs in Report Writing; title: Opinions vs. Facts; title: Conclusion; title: Chapter 15: Security Officers Who Give Life-Saving Care and Good Samaritan Laws; title: Introduction; title: Chain of Survival; title: First Aid; title: Notes; title: Chapter 16: “If You See Something, Say Something™”; title: Suspicious Behavior; title: New Jersey Bomber 2016; title: The Following Websites have Information on DHS Programs and Resources; title: Notes; title: Chapter 17: Physical Security: Ten Things You Should Know; title: Note; title: Chapter 18: Twenty-Five Reasons Why You Need to Obtain a Security Certification; title: Notes; title: Chapter 19: Analyzing Risks; title: Chapter 20: Master Planning of Physical Systems for Security Officers: Six Points; title: Chapter 21: Security Officers and Penguins (Yes, Penguins); title: Chapter 22: The Importance of Effective Communication; title: It’s a Process to Be Successful; title: Chapter 23: Ten Key Communication Points for Security Officers; title: Chapter 24: Ten Things That Require Zero Talent; title: Chapter 25: Six-Point Checklist for Intrusion Detection Systems; title: Chapter 26: Six-Point Checklist for Access Control Credentials (Keys/Fobs/Cards/Mobile/Biometric); title: Note; title: Chapter 27: Six-Point Checklist for Security Surveillance Systems; title: Chapter 28: Six-Point Checklist for Lights and Lighting; title: Chapter 29: Six-Point Checklist for Fences and Walls; title: Chapter 30: Six-Point Checklist for Policies and Procedures; title: Note; title: Chapter 31: Six-Point Checklist for Security officers; title: Chapter 32: Six-Point Checklist for Crime Prevention through Environmental Design (CPTED); title: Note; title: Chapter 33: Ten Security Books Every Security Officer Should Have on Their Bookshelf; title: Chapter 34: Vulnerability Assessment; title: Chapter 35: Crime Prevention Strategies That Will Help You with an Assessment; title: Chapter 36: Thirty Things Most Books Don’t Tell You to Look for When Doing Vulnerability Assessments; title: Notes; title: Chapter 37: The Changing Face of the Security Industry; title: What Is a Security Supervisor?; title: What Is a Security Manager?; title: The Transition to Supervisor or Manager; title: Chapter 38: Crime Displacement; title: Is Displacement Benign or Malign?; title: Notes; title: Chapter 39: Using Environmental Design to Increase Security; title: Target Hardening; title: CPTED Strategies; title: Chapter 40: Ten Steps to Reduce Risk; title: Chapter 41: Different Types of Risks; title: Classifications of Pure Risk; title: Note; title: Chapter 42: Techniques for Dealing with Risk; title: Chapter 43: Strategies to Reduce Risk; title: Notes; title: Chapter 44: The Importance of Signage; title: Signage: Security Applications and Crime Prevention through Environmental Design; title: Control Signs; title: Warning Signs; title: Other Signs; title: Conclusion; title: Notes; title: Chapter 45: Safety on the Job; title: Safety Rules; title: Safety Hazards; title: Chapter 46: The Art of Training; title: Visual Aids; title: Equipment; title: Introduction; title: Controlling the Class; title: Handouts; title: Planning; title: Voice Control; title: Nervousness; title: Recording Devices; title: Ending Your Presentation; title: Chapter 47: Parking Garages and Parking Lot Security: Using CPTED Principles; title: Note; title: Chapter 48: Fifty Things to Consider When Designing Out Crime; title: Conclusion; title: Chapter 49: Incident Report Writing; title: Six Important Points of the Security Incident Report; title: Chapter 50: General Safety Rules for Security Officers; title: Chapter 51: Communications Device Usage; title: General Use – Radios; title: Status Check Procedure – Radios or Phones; title: Unauthorized Transmissions – All Devices; title: Professionalism; title: Chapter 52: Sexual Harassment; title: Unwelcomeness: What Does It Mean?; title: Note; title: Chapter 53: Creating a Report; title: Characteristics of a Well-Written Report; title: Investigation Report Writing Guideline Sheet; title: An Effective Investigation Report; title: What Goes into a Report?; title: Evidence; title: Chapter 54: Military Time: The 24-Hour Clock; title: Chapter 55: The Phonetic Alphabet; title: Chapter 56: Using a Fire Extinguisher; title: When to Use a Fire Extinguisher; title: Different Classes of Fires; title: How to Use a Fire Extinguisher – Think PASS; title: Notes; title: Chapter 57: When Emergency Medical Personnel Arrive, Part 1: Introduction; title: Introduction; title: Planning, practice, and preparedness are the keys to survival; title: Chapter 58: When Emergency Medical Personnel Arrive, Part 2: Facility Manager’s Responsibilities; title: Chapter 59: When Emergency Medical Personnel Arrive, Part 3: Human Resources Responsibilities; title: Human Resources Responsibilities; title: Training; title: Meeting the Needs of Those with Disabilities; title: Chapter 60: Training; title: Note; title: Chapter 61: Pre-patrol Intelligence; title: Chapter 62: Effective Patrol Techniques; title: Mobile Patrol; title: Virtual Patrol; title: Note; title: Chapter 63: Equipment Check; title: Chapter 64: Prevention of Crime; title: Chapter 65: Crime Analysis; title: Chapter 66: Deter, Detect, Delay, Deny; title: Deter; title: Detect; title: Delay; title: Deny; title: Chapter 67: Lighting; title: Primary Lighting Sources; title: Chapter 68: Deterrents; title: Category One; title: Category Two; title: CPTED Strategies; title: CPTED Landscape Principles; title: Notes; title: Chapter 69: Fraternization; title: Chapter 70: Bomb Threat Checklist; title: Chapter 71: Incident Report Form; title: Chapter 72: Target Hardening; title: Chapter 73: Grooming and Uniform Standards; title: Grooming; title: Female Employees; title: Male Employees; title: Jewelry; title: Uniforms; title: Chapter 74: Risk Management and Security Master Planning for Events and Festivals; title: Chapter 75: Active Violence/Active Shooter Guidelines: Run, Hide, Fight; title: Run, Hide, Fight; title: Notes; title: Chapter 76: Traditional Physical Security Countermeasures (Crime Prevention) vs. Crime Prevention through Environmental Design (CPTED); title: What Is Crime Prevention Utilizing Traditional Physical Security Countermeasures?; title: What Is Crime Prevention through Environmental Design (CPTED)?; title: Target Hardening; title: Note; title: Chapter 77: Dealing with Difficult People and Situations; title: Notes; title: Chapter 78: Motivation; title: How to Engage and Empower Protection Officers; title: Note; title: Chapter 79: Rest, Relaxation, and Exercise; title: Chapter 80: Legal Liability and Inadequate Security; title: Chapter 81: Effective Trainers; title: Chapter 82: Five Steps for Violence Prevention; title: Note; title: Chapter 83: Disinformation; title: Note; title: Chapter 84: Vehicular Accidents Involving a Company Vehicle; title: Reporting the Accident; title: Chapter 85: Bullying in the Workplace; title: Notes; title: Chapter 86: Burglary:: Still the Common Crime; title: Chapter 87: Preventing Vehicle Crimes; title: Carjacking; title: Chapter 88: If Something Doesn’t Look Right, Tell Someone!; title: Chapter 89: Community Policing; title: Notes; title: Chapter 90: Mental Health Issues and CPTED; title: Symptoms of Dementia; title: Cognitive Changes; title: Psychological Changes; title: Dementia Solutions – Aside from Medical; title: Current Trends; title: Urban Designers; title: Urban Design Considers; title: The Villages Calls Itself the Healthiest Hometown in America; title: First-Generation CPTED; title: Target Hardening; title: Second-Generation CPTED; title: Social Cohesion; title: Connectivity; title: Notes; title: Chapter 91: Do You Fear That Your Job Will Become Obsolete?; title: Notes; title: Chapter 92: Knowledge and Awareness; title: Note; title: Chapter 93: Proprietary vs. Contract Security Officers; title: Advantages of Proprietary Security; title: Disadvantages of Proprietary Security; title: Advantages of Contract Security; title: Disadvantages of Contract Security; title: Chapter 94: Walking and Working Surfaces Are Critical for a Safe Work Environment; title: Slips; title: Trips; title: Falls; title: Personal Fall Prevention; title: Notes; title: Chapter 95: Understanding Crime Issues; title: Notes; title: Chapter 96: Crime and Opportunity; title: Chapter 97: Security/Situational Awareness; title: Purposes of Security Awareness; title: Over the Years; title: Monthly Safety or Newsletter; title: Tricks of the Trade or Security Awareness in Depth; title: Results and Objectives; title: Four Essential Components; title: What Are Security Awareness Programs?; title: Issues to Keep in Mind; title: Sell the Benefits; title: Note; title: Chapter 98: Emotional Intelligence; title: Notes; title: Chapter 99: Stationary or Post Duty; title: Chapter 100: Civil Disturbances, Riots, or Protests; title: Chapter 101: How to Handle Trespassers; title: Chapter 102: Dealing with Homeless Individuals; title: Chapter 103: Suspicious Mail or Packages; title: What Is Suspicious Mail or Packages?; title: What Do I Do with a Suspicious Piece of Mail?; title: Note; title: Chapter 104: Artificial Intelligence (AI) and Security; title: Examples of AI for the Security Industry; title: Notes; title: Chapter 105: Smart Devices and Network Safety and Security; title: Notes; title: Chapter 106: Robots and Drones in the Security Industry; title: Unmanned Arial Vehicles (UAVs/Drones); title: Security Applications for Drones (SUAS/UAVs); title: Notes; title: Chapter 107: What You Should Know About NFPA 730®; title: Chapter 108: Video Analytics; title: Chapter 109: Checklist of Parking Lot or Garage Security Solutions; title: Chapter 110: Naloxone for an Opioid Overdose; title: Notes; title: Chapter 111: License Plate Reader Technology; title: Chapter 112: Physical Security; title: Fence Enhancements; title: Card Access Control Systems; title: Using Layers of Protection Analysis (LOPA); title: Security Officers: Day-To-Day Operations and Dealing with False Alarms; title: False Alarms; title: Notes; title: Chapter 113: What’s the Difference Between a Security Officer and a Security Guard?; title: Chapter 114: Police Officers vs. Security Officers; title: Chapter 115: Investigations: Luck or Skill?; title: The “Sloppy” Investigation; title: Chapter 116: Testifying in Court; title: Chapter 117: Suspect and Vehicle Descriptions; title: Chapter 118: The Broken Window Theory: Controlling Physical Deterioration and Disorder; title: Six Points to the Broken Window Theory; title: Notes; title: Chapter 119: Proactive vs. Reactive Security for an Effective Security Process; title: Prevention vs. Reaction; title: Three-Part Security; title: Chapter 120: Patrolling in Hazardous Areas; title: Note; title: Chapter 121: Marijuana and the Security Industry; title: Marijuana – Basic Facts; title: Chapter 122: Identity Theft; title: Steps You Can Take to Protect Yourself; title: Steps You Can Take to Protect Yourself from Identity Theft; title: How to Report Identity Theft; title: Notes; title: Chapter 123: Insider Threats; title: Notes; title: Chapter 124: The Culture of Security; title: Notes; title: Chapter 125: The Security Officer of the Future; title: Part 2: Security Supervisors and Managers; title: Chapter 126: The Leader as an Agent of Change; title: Chapter 127: Security Supervisors; title: New Supervisors; title: Chapter 128: Security Managers; title: Note; title: Chapter 129: Recruiting, Hiring, and Orientation for Security Officers; title: Background Checks/Investigations; title: Pre-orientation; title: Personal Appearance and Uniform Maintenance; title: Within the First Week of Arrival; title: Training; title: Before New Staff Member Arrives; title: First Day of Work; title: Mentoring; title: Other Points to Consider; title: Note; title: Chapter 130: Effective Security Officer Scheduling; title: Notes; title: Chapter 131: Developing a Security Budget; title: Chapter 132: How to Design a Five-Year Plan; title: Chapter 133: Sexual Harassment: Additional Supervisor Responsibilities; title: Chapter 134: Managing a Multigenerational Workforce; title: Generational Preferred Methods of Communication; title: Traditionalists; title: Baby Boomers; title: Generation Xers; title: Millennials; title: Generation Z; title: Notes; title: Chapter 135: How to Engage and Empower Security Officers; title: Simple Steps for Crime Prevention using CPTED; title: Activity Support; title: Notes; title: Chapter 136: 100 Things Security Supervisors and Managers Need to Know; title: Notes; title: Chapter 137: Facility Security Plan; title: Note; title: Chapter 138: Cross-Training; title: Note; title: Chapter 139: Building an Effective Security Team; title: Strong Leadership; title: Clearly Defined Roles; title: Set Clear Objectives; title: Communication; title: Chapter 140: Female Security Officers; title: Notes; title: Chapter 141: What Does Employee Turnover Really Cost?; title: Notes; title: Chapter 142: Diversity, Equity, and Inclusion in the Security Industry; title: Diversity, Equity, and Inclusion; title: Notes; title: Chapter 143: Dealing with the Press or News Media after an On-Site Incident; title: Some Basic Guidelines If You Are the Contact Person; title: Don’t; title: Good vs. Bad Delivery; title: Characteristics of Good Delivery; title: Characteristics of a Bad Delivery; title: Chapter 144: Managing in the Age of Technology; title: Notes; title: Chapter 145: Leadership vs. Management; title: Public Relations and the Art of Service; title: Chapter 146: How Secure Is Your Security Operation?1; title: Note; title: Chapter 147: US Bureau of Labor Statistics: Security Guards (Aka: SECURITY OFFICERS); title: 33-9032 Security Guards; title: Note; title: Chapter 148: Change and the Visionary; title: Chapter 149: Raising the Bar for Security Officers; title: The Future of a Career as a Security Officer; title: Chapter 150: There Is Hope for the Future of the Security Industry; title: Note; title: Index