New management techniques in Royal Mail
Subtitle: a) To what extent have human resource management and total quality management techniques been introduced? b) What effect has this had on industrial relations?.
Contributors: University of North London. Business School.
Published: 1998
Language: eng
Number of pages: 70
Notes: Unpublished typescript.

Submitted in partial fulfilment of the requirements for the degree of MA in Employment Studies and Human Resource Management - University of North London, 1998.