Killer customers
Subtitle: tell the good from the bad and crush your competitors
By: Larry Selden & Geoffrey Colvin.
Contributors: Colvin, Geoffrey.
Publisher: Portfolio/Penguin
Published: 2004
Place of publication: New York, N.Y
Language: eng
Number of pages: 243
Subjects: Customer relations
Notes: Includes bibliographical references ( .
Previously published as Angel customers & demon customers : discover which is which and turbo-charge your stock.