Serviceorientiertes IT-Management
Subtitle: ITIL-Best-Practices und -Fallstudien (Business Engineering)
Edition: 1 edition
Publisher: Springer
Published: March 2006
Language: ger
Format: Hardcover
Number of pages: 370
ISBN-13: 9783540205326
Subjects: Artificial intelligence; Computing and Information Technology; Computers; Business / Economics / Finance; Computer Books: General; Information Technology; Management - General; Management Information Systems; Business & Economics / Management; IT Infrastructure Library; IT-Management; ITIL; Service Management; Artificial Intelligence - General; Dienstleistungsangebot; IT infrastructure library.; Informationstechnik; Kundenorientierung; SWD; Servicepolitik; Unternehmen