Customer satisfaction in the service sector.
Contributors: Asian Productivity Organization.; APO Symposium on Customer Satisfaction in the Service Sector (1999 : Taipei, China)
Publisher: Asian Productivity Organization
Published: 2000
Place of publication: Tokyo
Language: eng
Number of pages: 144
Subjects: Service industries -- Customer services -- Asia -- Congresses; Consumer satisfaction -- Asia -- Congresses; Service industries -- Asia -- Management -- Congresses
Genres: Congresses.
Notes: Includes bibliographical references.
"Report of the APO Symposium on Customer Satisfaction in the Service Sector held in Taipei, Republic of China from 20-23 September 1999"--T.p. verso.