Professional telephone collectors' techniques
By: American Collectors Association, Inc., Department of Education.
Contributors: American Collectors Association. Education Dept.
Publisher: The Association
Published: 1995
Place of publication: Minneapolis, MN (4040 West 70th St., Minneapolis 55435)
Language: eng
Number of pages: 126
Subjects: Collecting of accounts.; Telephone in business.; Telephone etiquette.
Notes: Includes bibliographical references (p. 126).