Perfect phrases for conflict resolution
Subtitle: hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment
By: by Lawrence Polsky and Antoine Gerschel
Contributors: Gerschel, Antoine
Publisher: McGraw-Hill
Published: 2011
Place of publication: New York
Language: eng
ISBN-13: 9780071756167
Subjects: Interpersonal conflict; Conflict management; Communication in management