Quality
Subtitle: From Customer Needs to Customer Satisfaction
Publisher: Mcgraw-Hill College
Published: October 1994
Language: eng
Format: Paperback
Number of pages: 478
ISBN-13: 9780077090166
Subjects: Customer services; Production & quality control management; Customer Service; Business/Economics; Business & Economics; Business / Economics / Finance; Consumer Behavior - General; Consumer satisfaction; Quality Control