Next operation as customer (NOAC)
Subtitle: how to improve quality, cost, and cycle time in service operations
By: Keki R. Bhote.
Series: AMA management briefing
Publisher: AMA Membership Publications Division, American Management Association
Published: 1991
Place of publication: New York
Language: eng
Number of pages: 112
Subjects: Service industries -- United States -- Management.; Customer services -- United States -- Management.
Notes: Includes bibliographical references.