Scorecards for results
Subtitle: a guide for developing a library balanced scorecard
By: Joseph R. Matthews.
Publisher: Libraries Unlimited
Published: 2008
Place of publication: Westport, Conn
Language: eng
ISBN-13: 9781591586982
Subjects: Public libraries -- Evaluation
Notes: Includes bibliographical references and index.
Table of contents: title: What is a balanced scorecard?; title: The library scorecard; title: A suggested process; title: The mission and vision; title: Strategy and strategy maps; title: Identify critical success factors; title: Selecting performance measures; title: Choosing targets and initiatives; title: Sustaining the use of scorecards; title: Communicating your scorecard.