The Six Sigma way
Subtitle: how GE, Motorola, and other top companies are honing their performance
By: by Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh.
Contributors: Neuman, Robert P.; Cavanagh, Roland R.
Publisher: McGraw-Hill
Published: 2000
Place of publication: New York
Language: eng
Number of pages: 422
Subjects: Quality control -- Statistical methods; Production management -- Statistical methods
Other titles: 6 Sigma way
Notes: Includes bibliographical references and index.
Table of contents: title: Preface -- A; title: guide to the Six Sigma way -- -- Acknowledgements -- pt. 1. An; title: executive overview of Six Sigma -- -- ch. 1. A; title: powerful strategy for sustained success -- -- ch. 2.; title: Key concepts of the Six Sigma System -- -- ch. 3.; title: Why is Six Sigma succeeding where total quality "failed"? -- -- ch. 4.; title: Applying Six Sigma to service and manufacturing -- -- ch. 5. The; title: Six Sigma roadmap -- -- pt. 2.; title: Gearing up and adapting Six Sigma to your organization -- -- ch. 6.; title: Is Six sigma right for us now? -- -- ch. 7.; title: How and where should we start our efforts? -- -- ch. 8. The; title: politics of Six Sigma : preparing leaders to launch and guide the effort -- -- ch. 9.; title: Preparing black belts and other key roles -- -- ch. 10.; title: Training the organizations for Six Sigma -- -- ch. 11. The; title: key to successful improvement : selecting the right Six Sigma projects -- -- pt. 3.; title: Implementing Six Sigma : the roadmap and tools -- -- ch. 12.; title: Identifying core processes and key customers (roadmap step 1) -- -- ch. 13.; title: Defining customer requirements (roadmap step 2) -- -- ch. 14.; title: Measuring current performance (roadmap step 3) -- -- ch. 15.; title: Six Sigma process improvement (roadmap step 4A) -- -- ch. 16.; title: Six Sigma process design/redesign (roadmap step 4B) -- -- ch. 17.; title: Expanding & integrating the Six Sigma System (roadmap step 5) -- -- ch. 18.; title: Advanced Six Sigma tools : an overview --; title: Conclusion : Twelve keys to success ---- Appendix-- Glossary-- References-- Endnotes-- Index.