Delivering customer value
Subtitle: the application of quality function deployment to demand-side management
By: prepared by Putnam, Hayes & Bartlett, Inc., principal investigators, S.S. George, R.A. Leone ; prepared for Electric Power Research Institute.
Contributors: George, S. S.; Leone, R. A.; Putnam, Hayes & Bartlett.; Electric Power Research Institute.
Series: EPRI -- TR-100239.; EPRI TR -- 100239.
Publisher: Electric Power Research Institute
Published: 1992
Place of publication: Palo Alto, Calif
Language: eng
Subjects: Electric utilities -- United States -- Planning; Electric utilities -- United States -- Management; Demand (Economic theory)
Notes: "Research project 2671-8."

"Final report, February 1992."