From mindless to mindful
Subtitle: how to create memorable service experiences
By: Draj Fozard and Jesse Otta
Contributors: Otta, Jesse, 1986- author
Publisher: Insomniac Press
Published: 2014
Place of publication: London, Ontario, Canada
Language: eng
Number of pages: 199
ISBN-13: 9781554831395
Subjects: Customer relations; Customer services
Notes: Includes bibliographical references (page 199).
Table of contents: title: From mindless to mindful; title: The banker and the kid; title: Satisfaction is no longer enough; title: First impressions matter; title: Retail is detail; title: Culture is everything; title: Words become worlds; title: The personal connection; title: Fix the feelings; title: A reason to remember; title: How can you mend a broken heart?; title: Hearts and minds; title: Some final words : simple truths.