Horizontal management
Subtitle: beyond total customer satisfaction
By: by D. Keith Denton.
Publisher: Lexington Books; Maxwell Macmillan Canada; Maxwell Macmillan International
Published: 1991
Place of publication: New York; Toronto; New York
Language: eng
Number of pages: 211
Subjects: Teams in the workplace.; Management -- Employee participation.; Customer relations.
Notes: Includes bibliographical references and index.