Measuring and managing patient satisfaction
By: Steven R. Steiber and William J. Krowinski.
Contributors: Krowinski, William J.
Publisher: American Hospital Pub.
Published: 1990
Place of publication: Chicago, Ill
Language: eng
Number of pages: 179
Subjects: Patient satisfaction.; Medical care surveys.; Market surveys.; Attitude to Health.; Consumer Satisfaction.; Questionnaires.; Research Design.
Notes: Includes bibliographical references (p. 165-173) and index.