High tech, high touch
Subtitle: library customer service through technology
By: Lynn Jurewicz and Todd Cutler.
Contributors: Cutler, Todd.
Publisher: American Library Association
Published: 2003
Place of publication: Chicago
Language: eng
Number of pages: 142
Subjects: Libraries and the Internet.; Public services (Libraries) -- Technological innovations.; Customer services -- Technological innovations.; Library Web sites.
Notes: Includes bibliographical references (p. 135-137) and index.
Table of contents: title: Libraries on the Internet : rationale and issues; title: What libraries can learn from business; title: An automatic e-mail notification system; title: Dynamic Web-based event calendar with signup system; title: An online meeting room reservation system; title: Portals, gateways, and directories; title: Local history : online obituaries, photographs, and local newspaper articles; title: Online summer reading registration, tracking, and statistics; title: Providing online access to users without a library card; title: Stand-alone services : bookmarklets, proxy servers, and electronic reference; title: Marketing web-based library services.