The 21st Century Supervisor 
Subtitle: Nine Essential Skills for Developing Frontline Leaders
Publisher: Pfeiffer
Published: November 1999
Language: eng
Format: Paperback
Number of pages: 352
ISBN-13: 9780787946845
Subjects: Personnel & human resources management; 21st century; Human Resources & Personnel Management; Employee Training And Development; Management; Business & Economics; Business / Economics / Finance; Supervision of employees; Business/Economics; Personnel management; Entrepreneurship; Business & Economics / Human Resources & Personnel Management; Training; Management - General; Supervisors
First sentence: Sally could not believe it. Her organization had just laid off several employees, including her immediate manager, and top management was not going to backfill the open positions.