Exceptional service, exceptional profit
Subtitle: the secrets of building a five-star customer service organization
By: Leonardo Inghilleri and Micah Solomon.
Contributors: Solomon, Micah.
Publisher: American Management Association
Published: 2010
Place of publication: New York
Language: eng
Number of pages: 192
ISBN-13: 9780814415382
Subjects: Customer services; Consumer satisfaction; Customer loyalty
Notes: Includes index.