Global call centers
Subtitle: achieving outstanding customer service across cultures & time zones
By: Erik Granered
Contributors: NetLibrary, Inc
Publisher: Nicholas Brealey International
Published: 2005
Place of publication: Boston
Language: eng
Format: [electronic resource] :
Number of pages: 206
Subjects: Customer services; Management; Call centers
Notes: Includes bibliographical references (p. [197]-199) and index.

Electronic access restricted to subscribers.

Text (HTML/netLibrary eBook) and search engine.

Electronic data. Boulder, Colo. : NetLibrary, 2005.

Mode of access: Intranet.

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