evaluation and measurement of library services
By: Joseph R. Matthews.
Publisher: Libraries Unlimited
Published: 2007
Place of publication: Westport, Conn
Language: eng
ISBN-13: 9781591585329
Subjects: Libraries -- United States -- Evaluation; Public services (Libraries) -- United States -- Evaluation; Libraries -- Evaluation; Public services (Libraries) -- Evaluation
First sentence: The evaluation and measurement of library services is an important part of the management of any library.
Notes: Includes bibliographical references and index.
Table of contents: class: section
title: Evaluation issues; class: section
title: Evaluation models; class: section
title: The right tools for the job; class: section
title: Qualitative tools; class: section
title: Quantitative tools; class: section
title: Data analysis; class: section
title: Users and non-users; class: section
title: Evaluation of the physical collection; class: section
title: Evaluation of electronic resources; class: section
title: Evaluation of reference services; class: section
title: Evaluation of technical services; class: section
title: Evaluation of interlibrary loan/document delivery; class: section
title: Evaluation of online systems; class: section
title: Evaluation of bibliographic/library instruction and information literacy; class: section
title: Evaluation of customer service; class: section
title: Models for evaluating the broader perspective; class: section
title: Accomplishments : the key to realizing value; class: section
title: Economic impacts; class: section
title: Social impacts; class: section
title: Communicating the value of the library.