Thriving on chaos
Subtitle: handbook for a management revolution
By: Tom Peters.
Edition: 1st Perennial Library ed.
Publisher: Harper & Row
Published: 1988
Place of publication: New York
Language: eng
Number of pages: 708
ISBN-13: 9780060971847
Subjects: Industrial management -- United States
Notes: Includes index.

Bibliography: p. 671-684.
Table of contents: title: Unit 1. Prescriptions for a world turned upside down. Chapter 1. Facing up to the need for revolution; title: Chapter 2. Using the prescriptions: the essentials of proactive management; title: Unit 2. Creating total customer responsiveness. Chapter 3. Specialize/create niches/differentiate; title: Chapter 4. Provide top quality, as perceived by the customer; title: Chapter 5. Provide superior service/emphasize the intangibles; title: Chapter 6. Achieve extraordinary responsiveness; title: Chapter 7. Be an internationalist; title: Chapter 8. Create uniqueness; title: Chapter 9. Become obsessed with listening; title: Chapter 10. Turn manufacturing into a marketing weapon; title: Chapter 11. Make sales and service forces into heroes; title: Chapter 12. Launch a customer revolution; title: Unit 3. Pursuing fast-paced innovation. Chapter 13. Invest in applications-oriented small starts; title: Chapter 14. Pursue team product/service development; title: Chapter 15. Encourage pilots of everything; title: Chapter 16. Practice creative swiping; title: Chapter 17. Make word-of-mouth marketing systematic; title: Chapter 18. Support committed champions; title: Chapter 19. Model innovation/practice purposeful impatience; title: Chapter 20. Support fast failures; title: Chapter 21. Set quantitative innovation goals; title: Chapter 22. Create a corporate capacity for innovation; title: Unit 4. Achieving flexibility by empowering people. Chapter 23. Involve everyone in everything; title: Chapter 24. Use self-managing teams; title: Chapter 25. Listen/celebrate/recognize; title: Chapter 26. Spend time lavishly on recruiting; title: Chapter 27. Train and retrain; title: Chapter 28. Provide incentive pay for everyone; title: Chapter 29. Provide an employment guarantee; title: Chapter 30. Simplify/reduce structure; title: Chapter 31. Reconceive the middle manager's role; title: Chapter 32. Eliminate bureaucratic rules and humiliating conditions; title: Unit 5. Learning to love change: a new view of leadership at all levels. Chapter 33. Master paradox; title: Chapter 34. Develop an inspiring vision; title: Chapter 35. Manage by example; title: Chapter 36. Practice visible management; title: Chapter 37. Pay attention (more listening); title: Chapter 38. Defer to the front line; title: Chapter 39. Delegate; title: Chapter 40. Pursue horizontal management by bashing bureaucracy; title: Chapter 41. Evaluate everyone on his or her love of change; title: Chapter 42. Create a sense of urgency; title: Unit 6. Building systems for a world turned upside down. Chapter 43. Measure what's important; title: Chapter 44. Revamp the chief control tools; title: Chapter 45. Decentralize information, authority, and strategic planning; title: Chapter 46. Set conservative goals; title: Chapter 47. Demand total integrity.