Interview with Sanjay Bansal, interviewed by Geoffrey Jones, Kolkata, India
Publisher: Harvard Business School
Published: 2018
Place of publication: Boston, MA
Language: eng
Number of pages: 52
Subjects: Interviews; Businessmen; Tea trade; Tea; Biodynamic agriculture; Family-owned business enterprises; Entrepreneurship; Social responsibility of business; Strikes and lockouts; Business; History; Commerce; Darjeeling Organic Tea Estates Pvt., Ltd
Description: In this interview, Sanjay Bansal, chairman and managing director of Darjeeling Organic Tea Estates Pvt. Ltd., narrates the arc of his career--beginning with his birth on the Ambootia tea estate in 1961, through the rehabilitation of dozens of sick estates, to earning the status of one of the largest producers of organic and biodynamic Darjeeling tea in the world.

Bansal begins by sharing his intimate knowledge of the Darjeeling tea industry--both as it began under the British, and it has evolved since Indian independence in 1947. He explains the deeply-ingrained, heirarchical relationship between managers and employers, sheds light on traditional farming techniques, and also discusses some of the long-term, negative social legacies of British policies on workers and their families.

Although Bansal never intended to join the family business, he explains how his early years spent on the plantation--and the time he spent working for his father later on¬--perfectly positioned him not only to become a successful manager and dedicated leader, but also to work for the improvement of the lives of his workers. "Because of my local affinity," he said, "that big gap between "demigods" and the subjects automatically had been dismantled." Instead, Bansal stressed, "my approach towards the workers and their family was that we were all part of a family." This philosophy has manifested itself in many ways across Ambootia. The group has opened free schools for the children of tea workers, the company began a 50/50 business model with workers' spouses for the growing and harvesting of biodynamic spices, and--perhaps most importantly--the company seeks to give weight to the voices and opinions of the workers.

Bansal goes on to share how and why he made the transition from traditional farming to organic and biodynamic agriculture. He describes the nuances of the techniques, how they work to improve the health of the tea estate, and the many reasons--not just the production of a higher-priced commodity--that they ultimately yield increased profits. Using such techniques, Bansal has successfully revived more then a dozen ailing tea estates in Darjeeling and Assam, and in the interview he discusses how his own unique farming practices have influenced similar changes in the operation of other plantations in the region.

Darjeeling--because of its unique geography and climate conditions--produces a unique tea found nowhere else in the world. Maintaining the purity of Darjeeling tea, however, has been a major issue. Bansal explains how, until recently, many brands would sell "Darjeeling tea" that was actually just 50 percent tea from that region. In the interview, he narrates his years-long struggle to obtain international recognition for and protection of certified Darjeeling tea. He also describes how he worked to promote greater consciousness about organic farming in India.

Bansal concludes the interview by discussing the causes and consequences of the strike that paralyzed the Darjeeling region during the 2017 growing season.
Notes: Title from PDF title page (viewed on Sept. 14, 2018).

Access to video file restricted to holders of a valid Harvard ID.

Access restrictions to transcript may apply. Contact Baker Library Historical Collections for more information.

Video interview conducted in English on 2018 April 27 in Kolkata by Geoffrey Jones, Isidor Straus Professor of Business History, Harvard Business School, through the sponsorship of the Business History Initiative, Harvard Business School.

Interview with Sanjay Bansal, interviewed by Geoffrey Jones, Kolkata, India, April 27, 2018, Creating Emerging Markets Oral History Collection, Baker Library Special Collections, Harvard Business School.

System requirements: Adobe Acrobat Reader.

System requirements: Windows Media Player, QuickTime, or RealPlayer.

Mode of access: World Wide Web.