What's the Secret
Subtitle: To Providing a World-Class Customer Experience
Publisher: Wiley
Published: April 18, 2008
Language: eng
Format: Hardcover
Number of pages: 240
ISBN-13: 9780470196120
Subjects: Customer services; Business & Economics; Business / Economics / Finance; Business/Economics; Customer Service; Business & Economics / Customer Service; Development - General
Description: "Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse."--Jacket.