Super Service
Subtitle: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
Publisher: McGraw-Hill
Published: July 26, 1999
Language: eng
Number of pages: 147
ISBN-13: 9780070248175
First sentence: Connecting with a customer's heart and soul means experiencing your customers as fully rounded human beings with all the joy, family issues, money scares, and work problems that every one of us experiences from time to time.