Conducting the reference interview
Subtitle: a how-to-do-it manual for librarians
By: Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.
Contributors: Nilsen, Kirsti.; Radford, Marie L.
Edition: 2nd ed.
Series: How-to-do-it manuals
Publisher: Neal-Schuman Publishers Inc.
Published: 2009
Place of publication: New York
Language: eng
Number of pages: 290
ISBN-13: 9781555706555
Subjects: Reference services (Libraries); Electronic reference services (Libraries); Interviewing
Notes: Includes bibliographical references and index.
Table of contents: title: Why bother with a reference interview?; title: Setting the stage for the reference interview : the first thirty seconds; title: Finding out what they really want to know; title: Beyond negative closure; title: Special contexts for the reference interview; title: The reference encounter in virtual environments; title: The readers' advisory interview; title: Establishing policy and training for the reference interview.