Handbook on research in relationship marketing
By: edited by Robert M. Morgan, Janet Turner Parish and George Deitz
Publisher: Elgar
Published: 2015
Place of publication: Cheltenham
Language: eng
Number of pages: 344
ISBN-13: 9781848443686
Subjects: Relationship marketing; Customer relations
Description: Successful exchange relationships between organizations and their various partners in those exchanges - suppliers, customers, employees, or a wide variety of other types of exchange partners - have become critical to the overall success of organizations in an economy that is increasingly global, hypercompetitive, and evolutionary. This Handbook describes the emergence of relationship marketing as an area of increasing interest, and outlines its potential and future development as a key tool for businesses. Relationship marketing is an approach to increase long-term profitability through loyal customers. With increased customer retention, fewer resources need to be invested in acquiring new customers and marketing costs go down. The Handbook of Relationship Marketing brings together contributions from some of the leading figures in the field to analyze the role of marketing with suppliers and customers, as well as internal and lateral partners. The Handbook will appeal to scholars and students of marketing and business. It will also be a useful resource for practitioners looking to exploit relationship marketing for better customer retention.
Notes: Includes bibliographical references and index.