Crash course in dealing with difficult library customers
By: Shelley E. Mosley, Dennis C. Tucker, and Sandra Van Winkle
Contributors: Tucker, Dennis C.; Van Winkle, Sandra
Series: Crash course series; Crash course series
Publisher: Libraries Unlimited
Published: 2014
Language: eng
Number of pages: 173
ISBN-13: 9781610692830
Subjects: Library users; Public services (Libraries); Libraries; Public relations; Security measures; Conflict management
Other titles: Dealing with difficult library customers
Description: "Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations"--
Notes: Includes bibliographical references and index.