Repositioning delivery quality in the water supply industry
Subtitle: an evaluation of the issues facing the water companies in repositioning themselves in the market place following privatisation, in connection with the actual and perceived quality of delivery of customer services and the handling of complaints.
Contributors: Polytechnic of Huddersfield. School of Accountancy, Law and Management Studies.
Publisher: The Polytechnic
Published: 1991
Place of publication: Huddersfield
Language: eng
Notes: Dept: School of Accountancy, Law and Management Studies.

Thesis: M.B.A.