The power of business process improvement
Subtitle: 10 simple steps to increase effectiveness, efficiency, and adaptability
By: Susan Page
Publisher: American Management Association
Published: 2010
Place of publication: New York
Language: eng
Number of pages: 338
ISBN-13: 9780814414781
Notes: Includes index.
Table of contents: title: The roadmap : learning how to navigate; title: Step 1: Develop the process inventory : identifying and prioritizing the process list; title: Step 2: Establish the foundation : avoiding scope creep; title: Step 3: Draw the process map : flowcharting and documenting; title: Step 4-5: Estimate time and cost and verify the process map : introducing the process and cycle time and gaining buy-in; title: Step 6: Apply improvement techniques : challenging everything; title: Step 7: Create internal controls, tools, and metrics : making it real; title: Step 8: Test and rework : making sure it works; title: Step 9: Implement the change : preparing the organization; title: Step 10: Drive continuous improvement : embracing the new mindset; title: Create the executive summary : getting the recognition; title: Case study : sharing a real-word example.