Effective Communication Skills [videorecording]
By: Lecturer: Prof. Dalton Kehoe, York University ; producer, Jennifer Gray ; directors, Jonathan Leven and Wendy Scarbrough
Series: The great courses
Publisher: The Teaching Company
Published: 2011
Place of publication: Chantilly, VA
Language: eng
Format: DVD
ISBN-13: 9781598037319
Copyright date: 2011
Notes: "Course no. 9331" - container.
Table of contents: title: Disc 1 : Lectures 1-6.; title: The magic of everyday communication; title: The complex layers of face-to-face talk; title: The social context that shapes our talk; title: The operations of the cognitive unconscious; title: The conscious mind in perception; title: The conscious mind in using language; title: Disc 2 : Lectures 7-12.; title: The conscious mind and emotion; title: The development of our sense of self; title: Self, attachment, and self-esteem; title: Protecting the self in face-to-face talk; title: Conscious self-talk and self-management; title: Challenges to effective communication; title: Disc 3 : Lectures 13-18.; title: Talking to connect and build relationships; title: Differences, disagreement, and control talk; title: Commands, accusations, and blame; title: Healing relationships with dialogue talk; title: Focus on the other; title: the heart of dialogue; title: Assertive dialogue to manage disagreement; title: Disc 4 : Lectures 19-24.; title: Compassionate confrontation; title: Communication, gender, and culture; title: Talking our way to lasting relationships; title: Leadership, appreciation, and productivity; title: Dialogue and appreciation : engaged employees; title: Dialogue : ethical choices behind our talk