Shopping behavior of department store customers
Subtitle: a study of store policies and customer demand, with particular reference to delivery service and telephone ordering
By: Stuar U. Rich ; with the assistance of Bernard Portis.
Contributors: Portis, Bernard, 1934-
Publisher: Harvard University Press
Published: 1963
Place of publication: Boston
Number of pages: 291
Subjects: Telephone selling; Delivery of goods; Consumers -- United States; Department stores -- United States
Notes: Bibliographical footnotes.