Quality management in service organizations
Subtitle: an interpretation of the service quality phenomenon and a synthesis of international research
By: Evert Gummesson
Series: Research report (International Service Quality Association) -- no. 1
Publisher: ISQA
Published: 1993
Place of publication: Stockholm?
Language: eng
Translated from: swe
Number of pages: 274
Subjects: Customer services; Quality; Management; Quality assurance
Notes: Includes bibliographical references (p. 241-255) and index.