The Telephone Skills Coaching Manual: 38 Sessions for Working With Individuals and Small Groups 
Subtitle: Key Telephone Skills and Inbound Calls
Edition: Ringbound edition
Publisher: Gower Publishing Company
Published: May 2002
Language: eng
Format: Hardcover
Number of pages: 349
ISBN-13: 9780566083006
Subjects: Customer services; Secretarial & office skills; Teleworking; Business Communication - General; Business / Economics / Finance; Telephone etiquette; Telephone in business; Science/Mathematics