Delighting Customers - How to build a customer-driven organization
Edition: 1 edition
Publisher: Springer
Published: October 31, 1994
Language: eng
Format: Hardcover
Number of pages: 272
ISBN-13: 9780412610103
Subjects: Customer services; Production & quality control management; Customer Service; Organization Development; Business & Economics; Business / Economics / Finance; Business/Economics; Marketing - General; Business & Economics / Management Science; Management Science
First sentence: Business leaders today are faced with the relentless pressures of increasing competition, technology, new product innovation and financial performance.