Being assertive
By: Peter Quarry and Eve Ash.
Series: People skills
Publisher: Ash Quarry Productions.
Language: eng
Format: Videorecording
Number of pages: 17
Subjects: Assertiveness -- Personal success in business -- Management.
Description: Learn the difference between being aggressive, non-assertive and assertive. Discover effective ways to handle an angry customer, an unreasonable boss, a pushy salesperson.