Managing to keepthe customer
Subtitle: how to achieve and maintain superior customer service throughout the organization
By: Robert L. Desatnick, Denis H. Detzel.
Contributors: Detzel, Denis H.
Edition: Rev. ed.
Series: The Jossey-Bass management series
Publisher: Jossey-Bass
Published: 1993
Place of publication: San Francisco, Calif
Language: eng
Number of pages: 289
Subjects: Customer service.; Customer relations.
Notes: Includes index.

Bibliography.