The Engaging Presenter Part III How to handle questions and interjections
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740304879
Table of contents: title: Sisältö; title: Foreword; title: The method; title: The core of the method; title: Adopt the attitude; title: Involve your body in the reply; title: Involve your tone; title: Add warmth, interest and energy; title: Making the method powerful; title: Accept feelings, argue facts; title: When the interjection doesn’t need verbal attention; title: Mirror negative emotions with intensity; title: Open up the hidden agenda; title: How to handle audience anger when you deserve it; title: How to answer closed, ‘yes’ or ‘no’ questions; title: How to handle a persistent interjector; title: Facilitation and how to encourage discussion; title: What to do when there’s an expert in the audience; title: When you don’t know the answer; title: When the farewelled one bites back; title: Dealing with a drunk interjector; title: Handling a heckler; title: Bibliography; title: Endnotes