Customer relationship management
Subtitle: electronic customer care in the new economy
By: Andreas Muther.
Publisher: Springer
Published: 2002
Place of publication: Berlin; New York
Language: eng
Number of pages: 137
Subjects: Customer relations -- Management.; Electronic commerce.
Work titles: Electronic Customer Care.
Notes: Includes bibliographical references and index.

English version of: Electronic Customer Care. Berlin ; New York : Springer, 1999.