Connecting across cultures
Subtitle: the helper's toolkit
By: Pamela A Hays
Publisher: SAGE Publications
Published: 2013
Place of publication: Thousand Oaks, Calif
Language: eng
Number of pages: 136
ISBN-13: 9781452217918
Subjects: Culture; Multiculturalism; Interpersonal relations
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction; title: Diversity is unavoidable, and that's a good thing; title: The starting place : knowing who you are; title: Creating a new awareness : what you didn?t learn in school; title: The invisible boundary : how privilege affects your work and life; title: But everyone i know agrees with me : the influence of family and friends; title: That's not what i mean : effective, respectful communication; title: Say what? : why words matter; title: Making the connection : the four relationship vitals; title: Keeping a connection, even when the signal is faulty; title: When the golden rule isn't working : respectful conflict resolution; title: Conclusion.