Managing Workplace Negativity
Edition: 1st edition
Publisher: AMACOM/American Management Association
Published: January 15, 2001
Language: eng
Format: Hardcover
Number of pages: 193
ISBN-13: 9780814405826
Subjects: Management & management techniques; Personnel & human resources management; Human Resources & Personnel Management; Employee morale; Business & Economics; Business / Economics / Finance; Business/Economics; Supervision of employees; Management - General; Entrepreneurship; Employee motivation; Personnel management
First sentence: Who has not experienced spurts of negativity about changes occurring at work?
Description: "In Managing Workplace Negativity, Topchik explains how to spot this insidious killer of workplace efficiency, as well as how to put negative individuals, teams, and organizations back on the road to recovery." "Topchik illustrates that the outcomes of negativity can be surprisingly tangible, such as increased customer complaints, increased error rates, declining work quality - and particularly damaging in today's tough labor market - increased employee turnover." "But Topchik does much more than point out the problem. He presents a series of practical, easy-to-implement steps for improving your organization's health, as well as inoculating yourself against the infectious pessimism of others." "Managing Workplace Negativity is a tool for constructing positive, productive, and more enjoyable work environments. Even better, it serves as a fresh, new source of optimism for restoring balance and harmony to our professional lives."--Jacket.