Emotional labor in the service economy
By: special editors of this volume, Ronnie J. Steinberg, Deborah M. Figart
Contributors: American Academy of Political and Social Science
Series: Annals of the American Academy of Political and Social Science -- v. 561
Publisher: Sage Publications
Published: 1999
Place of publication: Thousand Oaks, CA
Language: eng
Number of pages: 230
Copyright date: 1999
Subjects: Emotions; Economic aspects; Work; Psychological aspects; Employee motivation; Service industries workers; Attitudes
Notes: "January 1999"--Cover.

Includes bibliographical references and index.
Table of contents: title: Emotional labor since The managed heart / Ronnie J. Steinberg and Deborah M. Figart; title: [The contours of emotional labor]; title: Caring labor / Susan Himmelweit; title: The cost of caring / Paula England and Nancy Folbre; title: Comfort and struggle : emotion work in family life / Marjorie L. DeVault; title: [Emotional labor on the job]; title: Changing scripts at work : managers and professionals / Gideon Kunda and John Van Maanen; title: Emotional labor in service work / Robin Leidner; title: Emotional labor in academia : the case of professors / Marcia L. Bellas; title: Police force or police service? : gender and emotional labor / Susan Ehrlich Martin; title: Emotional labor among paralegals / Jennifer L. Pierre; title: [Emotional labor, its measurement and repercussions]; title: Emotional labor in job evaluation : redesigning compensation practices / Ronnie J. Steinberg; title: The psychosocial consequences of emotional labor / Amy S. Wharton; title: Emotional demands at work : a job content analysis / Ronnie J. Steinberg and Deborah M. Figart.