Before conflict
Subtitle: preventing aggressive behavior
By: John D. Byrnes
Publisher: Scarecrow Press
Published: 2002
Place of publication: Lanham, Md
Language: eng
Number of pages: 218
Subjects: Aggressiveness; Aggressiveness -- Prevention; Violence -- Prevention; Persuasion (Psychology)
Notes: "A ScarecrowEducation book."

Includes bibliographical references (p. 211-212)
Table of contents: title: Aggression, a social epidemic; title: The nature of aggression; title: The arts of aggression management, being prepared; title: The art of persuasion. Part 1. Understanding aggression's effects on communication; title: The art of persuasion. Part 2. Pacing the aggressor; title: strategies; title: The art of persuasion. Part 3. Pacing the aggressor; title: verbal persuasion; title: The art of persuasion. Part 4. Pacing the aggressor; title: non-verbal persuasion; title: The art of safe escape; title: Managing to protect our kids in school; title: How to prevent aggression in healthcare : there are more non-fatal attacks in healthcare and social services than any other industry!; title: Public service, public violence. Part 1. "Going postal" is a myth, but; title: Public service, public violence. Part 2. Can law enforcement prevent crime?; title: Managing aggression in the retail food service industry; title: Can a terrorist be identified before he takes his seat?; title: Aggression versus productivity, what is the connection?; title: Becoming part of the solution