Service quality improvement
Subtitle: the customer satisfaction strategy for health care
By: Wendy Leebov and Gail Scott.
Contributors: Scott, Gail, 1946-
Publisher: American Hospital Pub.
Published: 1994
Place of publication: Chicago, Ill
Language: eng
Number of pages: 362
Subjects: Health services administration.; Patient satisfaction.
Notes: Includes bibliographical references (p. 361-362).