Transactional Six Sigma and Lean Servicing
Subtitle: Leveraging Manufacturing Concepts to Achieve World-Class Service
Publisher: CRC
Published: June 13, 2002
Language: eng
Format: Hardcover
Number of pages: 296
ISBN-13: 9781574443257
Subjects: Quality Assurance (QA) & Total Quality Management (TQM); Management; Entrepreneurship; Business & Economics; Business / Economics / Finance; Total quality management; Business/Economics; Service industries; Manufacturing; Industries - Manufacturing Industries; Leadership; Business & Economics / Quality Control; Quality Control
First sentence: Technically, Six Sigma is a measure of variation that represents 3.4 defects out of one million opportunities for defects.