Six Sigma
Publisher: Bookboon
Published: 2013
ISBN-13: 9788776818524
Table of contents: title: Introduction; title: Background and History; title: Development of Quality Thinking; title: Six Sigma: The Next Evolution; title: Definition of Six Sigma; title: Summary; title: Why Six Sigma?; title: Introduction; title: To Improve Financial Performance and Profitability; title: To be Responsive to, and Focused on, Customers; title: To Improve Product and Service Performance; title: Contributing to Organizational Learning; title: Summary; title: Six Sigma: Key Strategic Concepts; title: Six Sigma is Strategic; title: Six Sigma is About Customers; title: Six Sigma is About Variation; title: Six Sigma is About Process and Scientific Investigation; title: Six Sigma is About People and Learning Not Cost; title: Summary; title: Strategic Six Sigma; title: Introduction; title: Vision, Mission and Values; title: Strategic Objectives; title: Hoshin Kanri and Six Sigma; title: Summary; title: Customers; title: Introduction; title: Customer Satisfaction and Customer Value; title: Summary; title: Variation; title: Introduction; title: Special and Common Cause Variation; title: Process Capability; title: Summary; title: Processes and Scientific Investigation; title: Introduction; title: Business Processes: The Reality; title: Scientific Investigation; title: Summary; title: People and Organizational Learning; title: Key Six Sigma Roles; title: Belt System Issues; title: People and Change; title: Organizational Learning; title: Summary; title: Sustainable Six Sigma Deployment; title: Deployment Model: Kotter; title: Deployment Logic: System of Profound Knowledge (SoPK); title: Steps 1 to 3: Envisioning the Transformation; title: Steps 4 to 7: Enacting the Transformation; title: Step 8: Institutionalise the New System; title: Summary; title: Six Sigma Projects: Key Concepts; title: Basic Statistical Concepts; title: Variation, the Normal Distribution, DPMO and Sigma Levels; title: The Scientific Method and the DMAIC Cycle; title: The Four Focuses of a Six Sigma Project; title: Process; title: People and Change; title: Summary; title: DMAIC; title: Introduction; title: The Define Stage; title: The Measure Stage; title: The Analyse Stage; title: The Improve Stage; title: The Control Stage; title: Summary; title: Customer Focus in DMAIC; title: Introduction; title: What Does the Customer Value?; title: What is the Value Stream?; title: What Design/Process Elements Affect Customer requirements?; title: Quality Function Deployment; title: Summary; title: Variability Reduction in DMAIC; title: Introduction; title: Building and Using Control Charts; title: Responding to Out of Control Conditions; title: Process Capability; title: Responding to Incapable Processes; title: Evaluating the Measurement System; title: Summary; title: Soft Aspects of DMAIC; title: Learning in and Between Projects; title: People in Improvement; title: Summary; title: Processes in DMAIC Projects; title: Introduction; title: Supplier-Input-Process-Output-Customer (SIPOC) Diagram; title: Process Flow Chart; title: Value Stream Mapping; title: Soft Systems Methodology; title: Summary; title: DMAIC in Service Organizations; title: Introduction; title: Service is Different; title: The Dimensions of Service Quality; title: Contribution of Six Sigma; title: Potential Modifications to Six Sigma in Service Environments; title: Summary; title: Successful DMAIC Projects; title: Example of a Six Sigma Project; title: Introduction; title: Project Background; title: Selection of a Quality Characteristic; title: Methodology; title: Summary; title: Quality by Design (for Six Sigma); title: Introduction; title: The DFSS Process; title: The Voice of The Customer; title: Impact of Late Design Changes; title: Design for ‘X’; title: DFSS Tools; title: Summary; title: Six Sigma: A Critique; title: Introduction; title: Accepted Strengths of Six Sigma; title: Reasons for Failure and Critical Success Factors; title: Inherent Conceptual Issues; title: The Future; title: Summary; title: References