Service Magic
Subtitle: The Art of Amazing Your Customers
Publisher: Kaplan Business
Published: April 22, 2003
Language: eng
Format: Paperback
Number of pages: 272
ISBN-13: 9780793164677
Subjects: Customer loyalty; Business/Economics; Business & Economics; Business / Economics / Finance; United States; Service industries; Customer services; Customer Service; Business & Economics / Sales & Selling; Management - General; Consumer satisfaction
First sentence: Audience chatter quiets to a murmur as the houselights darken.