Wo ba ao ke bian fen si
By: Malilin Sate'er, Luoli Weisite zhu ; Li Fangling yi = Who's your Gladys? : how to turn even the most difficult customer into your biggest fan / Marilyn Suttle, Lori Jo Vest
Contributors: Vest, Lori Jo; Li, Fangling
Edition: Di 1 ban
Series: Tian xia cai jing -- 195; Tian xia cai jing xi lie -- 195.
Publisher: Tian xia za zhi gu fen you xian gong si
Published: 2011
Place of publication: Taibei Shi
Language: chi
Number of pages: 253
ISBN-13: 9789862413579
Subjects: Customer services; Interpersonal relations; Case studies; Customer relations
Work titles: Who's your Gladys?
Notes: Translation of: Who's your Gladys? : how to turn even the most difficult customer into your biggest fan / Marilyn Suttle and Lori Jo Vest. New York : American Management Association, c2009.