The customer rules
Subtitle: the 39 essential rules for delivering sensational service
By: Lee Cockerell
Edition: 1st ed.
Publisher: Crown Business
Published: 2013
Place of publication: New York
Language: eng
Number of pages: 189
ISBN-13: 9780770435608
Subjects: Customer services; Customer relations
Description: The former executive vice president of Walt Disney World examines how to serve customers with consistency, efficiency, creativity, and sincerity.
Notes: Includes index.