Service management
Subtitle: operations, strategy, and information technology
By: James A. Fitzsimmons, Mona J. Fitzsimmons.
Contributors: Fitzsimmons, Mona J.; Fitzsimmons, James A.
Edition: 2nd ed.
Publisher: McGraw-Hill; McGraw-Hill Companies
Published: 1998
Place of publication: Boston
Language: eng
Number of pages: 613
Subjects: Service industries -- Management.
Notes: Includes bibliographical references and indexes.
Updated ed. of: Service management for competitive advantage. 1994.