The Civilian Mariners of Military Sealift Command
Subtitle: preliminary assessment of organizational culture and values
Contributors: Naval Postgraduate School (U.S.) 
Publisher: Naval Postgraduate School; Available from National Technical Information Service
Published: 1997
Place of publication: Monterey, Calif; Springfield, Va
Language: eng
Number of pages: 146
Subjects: MORALE; SHIP PERSONNEL; PERFORMANCE (HUMAN)
Description: This thesis serves as a preliminary assessment of culture and values, and the resultant effect on performance and      morale at Military Sealift Command (MSC), from the perspective of its largest subculture; the Civilian Mariners      (CIVMARS). The study gathered qualitative data from 83 CIVMARS aboard seven of MSC's ships. The      objective was to raise the issues of concern to CIVMARS, and based on this information, to develop and pilot      test a survey for future use to quantitatively study a larger sample of CIVMARS. The data were gathered during      focus group meetings with CIVMARS who were asked to evaluate MSC's six core value areas: customer focus,      teamwork, honesty and integrity, innovation, empowerment and people. The results show that (1) CIVMARS do      not feel valued by MSC; (2) relations between afloat and ashore personnel reflect low levels of trust and poor      communication: and (3) numerous process problems inhibit MSC's effectiveness. Since these results are      preliminary, it is recommended that MSC implement the culture survey developed by this research. Using a more      substantial, representative sample of mariners will provide information that can guide action in the following areas      which emerged from this research: (1) increase focus on human resource practices; (2) improve communications;      (3) examine the detailing process of CIVMARS; and (4) reassess the validity of the core value areas.
Notes: Thesis advisors, Susan P. Hocevar, Linda E. Wargo.

AD-A333 416.

Thesis (M.S. in Management) Naval Postgraduate School, March 1997.

Includes bibliographical references (p. 141-143)

dk/dk cc:9116 02/10/98.