The business communication handbook
By: Judith Dwyer
Edition: 9th ed.
Publisher: Pearson Australia
Published: 2011
Place of publication: Frenchs Forest, N.S.W
Language: eng
ISBN-13: 9781442546738; 9781442580947
Subjects: Business communication; Communication in management; Communication in organizations; Communication dans l'entreprise; Communication en gestion; Communication dans les organisations
Notes: Previous edition: 2009.

Includes bibliographical references and index.
Table of contents: title: Part One; title: Workplace Communication; title: Communication in today's workplace; title: Interpersonal skills; title: Organise workplace information; title: Develop personal and work priorities; title: Presentations and public speaking; title: Monitor a safe workplace; title: Part Two; title: Workplace Relations. Effective workplace relationships; title: Negotiation and conflict management; title: Promote and ensure team effectiveness; title: Provide leadership; title: Deliver and monitor service to customers; title: Manage quality customer service; title: Organise and manage meetings; title: Part Three; title: Workplace Documents. Analyse and present research information; title: Business writing; title: Writing business letters; title: Writing emails, memos and short reports; title: Writing long reports; title: Writing technical documents; title: Visual communication; title: illustrating information and data with graphics; title: Part Four; title: Career Development. Job-seeking skills.