Service innovation
Subtitle: organizational responses to technological opportunities & market imperatives
By: editors, Joe Tidd, Frank M. Hull
Contributors: Tidd, Joseph, 1960-; Hull, Frank M
Series: Series on technology management -- v. 9
Publisher: Imperial College Press; Distributed by World Scientific
Published: 2003
Place of publication: London; Singapore; River Edge, N.J
Language: eng
Number of pages: 437
Subjects: Service industries -- Technological innovations; Customer services -- Technological innovations
Other titles: Organizational responses to technological opportunities & market imperatives
Notes: Includes bibliographical references (p. 391-427) and index