The management and control of quality
By: James R. Evans, William M. Lindsay
Contributors: Lindsay, William M.
Edition: 8th ed.
Publisher: South-Western Cengage Learning
Published: 2011
Place of publication: Mason, Ohio
Language: eng
Number of pages: 743
ISBN-13: 9780538452601
Subjects: Quality control; Total quality management; Quality assurance
Description: Providing a managerially-oriented, integrated view along with a blend of pertinent technical topics, this text now offers revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts and techniques.
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction to quality; title: Total quality in organizations; title: Philosophies and frameworks; title: Leadership and strategic planning; title: Focusing on customers; title: High-performance workforce management; title: Process management; title: Performance measurement and information management; title: Building and sustaining performance excellence in organizations; title: Statistical thinking and applications; title: Six sigma and process improvement; title: Design for quality and product excellence; title: Statistical process control.