Service quality and its consequences
Subtitle: a literature review.
Contributors: Manchester Metropolitan University. Crewe & Alsager Faculty. Department of Business and Management Studies.
Series: Occasional paper series / Manchester Metropolitan University, Crewe and Alsager Faculty, Department of Business and Management Studies -- no.13; Occasional paper series (Manchester Metropolitan University, Crewe and Alsager Faculty, Department of Business and Management Studies) -- no.13.
Publisher: MMU, Crewe and Alsager Faculty, Department of Business and Management Studies
Published: 1997
Place of publication: Crewe
Language: eng
Notes: Title from cover.