Quality into the 21st century
Subtitle: perspectives on quality and competitiveness for sustained performance
By: International Academy for Quality ; Tito Conti, Yoshio Kondo, and Gregory H. Watson, editors
Contributors: Watson, Gregory H; Conti, Tito; Kondō, Y. 1924-; International Academy for Quality
Publisher: ASQ Quality Press
Published: 2003
Place of publication: Milwaukee, Wis
Language: eng
Number of pages: 261
Subjects: Total quality management; Quality control; Performance; Leadership; Competition
Other titles: Quality into the twenty-first century
Notes: Includes bibliographical references and index
Table of contents: title: Introduction : the quality perspective on business competitiveness; title: 1. A strategic view of organizational stakeholders / Tito Conti; title: 2. Customers, competitors, and consistent quality / Gregory H. Watson; title: 3. Persistent leadership : a key to sustainable quality / Gregory H. Watson; title: 4. The human dimension : critical to sustainable quality / Su Mi Park Dahlgaard and Jens J. Dahlgaard; title: 5. Quality management : leadership imperative / Gregory H. Watson; title: 6. From continuous improvement to continuous innovation / Robert E. Cole; title: 7. Social developments and their impact on quality performance / Edward Fuchs; title: 8. Challenges of e-commerce :    privacy, security, and service / Chris F. Brendon, Michael    A. Sargent, and Gregory H. Watson; title: 9. Case study :          software quality in the development of Linux / Robert E. Cole and Gwendolyn K. Lee; title: 10. Policy deployment : consensus method of strategy realization / Gregory H. Watson; title: 11. Six-sigma : an evolving stage in the maturity of quality / Gregory H. Watson; title: 12. Quality management : current issues and future trends / Tito Conti, Yoshio Kondo, and Gregory H. Watson