Service quality through total quality management
Subtitle: a case study of Smurfit Cartons
By: Michael Flanagan.
Publisher: University College Dublin
Published: 1995
Place of publication: Dublin
Language: eng
Number of pages: 90
Subjects: Smurfit Cartons (Firm).; Total quality management.; Customer services.
Notes: Thesis (M.B.A.) - University College Dublin, 1995.