Positively Outrageous Service
Subtitle: How to Delight and Astound Your Customers and Win Them for Life
Edition: 2Rev Ed edition
Publisher: Kaplan Business; Dearborn Trade Pub.
Published: September 1, 2004
Language: eng
Format: Paperback
Number of pages: 224
ISBN-13: 9780793188239
Subjects: Retail sector; Customer Service; Business & Economics; Business / Economics / Finance; Business/Economics; Business & Economics / Management; Management - General; Customer services
First sentence: I apologize for not remembering the author of the quote, but when I first read that beautiful line we were neck-deep in a fast-food restaurant franchise that was going down the tubes in a hurry.