The virtual reference handbook
Subtitle: interview and information delivery techniques for the chat and e-mail environments
By: Diane K. Kovacs
Edition: UK ed.
Publisher: Facet Pub.
Published: 2007
Place of publication: London
Language: eng
Number of pages: 132
ISBN-13: 9781856046268
Subjects: Electronic reference services (Libraries); Reference services; Electronic libraries; Virtueller Auskunftsdienst; Bibliothek; Elektroniska referenstjänster
Description: This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc - to better serve your users.
Notes: Includes bibliographical references and index.
Table of contents: title: Technical, communications, and reference skills and knowledge for virtual reference librarians; title: Acquire and improve technical skills and knowledge for virtual reference; title: Practice and expand communications skills and knowledge for the virtual reference interview; title: Maintain and build reference skills and knowledge.