The QUIPUDATA case
Subtitle: implementing a quality initiative in an IT organization
By: Martin Santana-Ormeño ... [et al.].
Publisher: Idea Group Pub.
Published: 2003
Place of publication: Hershey, PA
Language: eng
Format: [electronic resource] :
Number of pages: 520
ISBN-13: 9780585433479
Subjects: Machine Theory; Management; Computer Science; Reference; Information technology; COMPUTERS; Computer service industry; Information resources management; General; Hardware; Computer Literacy; Data processing service centers; Data Processing; QUIPUDATA (Firm); Information Technology; Case studies
Notes: Caption title.

"#IT5685."

Chapter of: Annals of cases on information technology, Volume 5. Hershey, PA : Idea Group Inc., c2003.

Includes bibliographical references (p. 515).