Measuring service quality
By: Martha Kyrillidou and Fred M. Heath, issue editors.
Contributors: Kyrillidou, Martha.; Heath, Fred M., 1944-
Publisher: University of Illinois, Graduate School of Library and Information Science
Published: 2001
Place of publication: Champaign, Ill
Language: eng
Number of pages: 799
Subjects: Libraries -- User satisfaction.; Libraries -- Evaluation.; Libraries -- Quality control.; Libraries -- Standards.
Other titles: Library trends. v. 49, no. 4, 2001
Notes: Issued as Library trends, v. 49, no. 4, Spring 2001.

Includes bibliographical references and index.