What customers demand
Subtitle: quality of service in the electric utility industry in Texas
By: Cecelia M. Coleman, Robert J. Wood, David J. Eaton.
Contributors: Wood, Robert J.; Eaton, David J.; Lyndon B. Johnson School of Public Affairs.; University of Texas at Austin.; Texas. Public Utility Commission.
Publisher: Lyndon B. Johnson School of Public Affairs, The University of Texas at Austin
Published: 1998
Place of publication: Austin, TX
Language: eng
Number of pages: 140
Subjects: Electric utilities -- Customer services -- Texas.; Public relations -- Public utilities -- Texas.
Other titles: Quality of service rule : utility customer advice
Notes: Includes bibliographical references (p. 135-138).
"Special project report, Lyndon B. Johnson School of Public Affairs, The University of Texas at Austin."
"This project was prepared for and in cooperation with the Public  Utility Commission of Texas and electric utility companies in Texas.  The project was funded and the preparation of this report was financed by the Public Utility Commission of Texas"--Verso t.p.