Zapp! The Lightning of Empowerment
Subtitle: How to Improve Productivity, Quality, and Employee Satisfaction
Edition: Revised edition
Publisher: Ballantine Publishing Group
Published: 1998
Place of publication: New York
Language: eng
Number of pages: 212
ISBN-13: 9780449002827
First sentence: Once upon a time, in a magic land called America, there lived a normal guy named Ralph Rosco.