Call Centers in the New Millennium
Publisher: ICM Global Intelligence
Published: 1999
Place of publication: Toronto, Canada
Format: Hardcover
Number of pages: 362
Description: Business intelligence study.  Included are executive summaries of the technologies and hardware used in digitally-driven call centers, global five year forecasts (The Americas, Europe, UK, Middle East, Africa, Asia) for call center infrastructure and services, corporate profiles and market positioning for 25 industry-leading firms.