Exceeding customer expectations
Subtitle: what Enterprise, America's #1 car rental company, can teach us about creating lifetime customers
By: Kirk Kazanjian ; foreword by Andrew C. Taylor.
Contributors: Kazanjian, Kirk.
Edition: 1st ed.
Publisher: Currency Doubleday
Published: 2007
Place of publication: New York
Language: eng
Number of pages: 233
ISBN-13: 9780385518321
Subjects: Enterprise Rent-A-Car.; Customer services -- United States.
Notes: Includes index.