Expanding water utility services beyond water supply
By: prepared by Robert Raucher ... [et al.] ; sponsored by Water Research Foundation
Contributors: Water Research Foundation
Publisher: Water Research Foundation
Published: 2012
Place of publication: Denver, Colo
Language: eng
Number of pages: 71
ISBN-13: 9781605731667
Subjects: Customer services; Water utilities
Notes: Includes bibliographical references (p. 69).
Table of contents: title: 1. Introduction; title: 2. What are supplemental services, and why might utilities be interested in providing them?; title: 3. What do utilities think? A survey of utility leaders; title: 4. What do customers think? A survey of utility customers; title: 5. Selecting a potential supplemental service offering; title: 6. Supplemental services guide : a tool to guide utilities through the menu of supplemental service options; title: 7. The business plan : should this utility add this supplemental service?; title: 8. Agenda for future research; title: References; title: Appendix A. Utilities that participated in the online utility survey; title: Appendix B. Survey of utility leaders : survey instrument; title: Appendix C. Results of survey of utility leaders; title: Appendix D. Surveys of utility customers; title: Appendix E. Water utility customer survey results.