Clients, pets and vets
Subtitle: communication and management
By: Carl Gorman.
Series: Pocket practice guides
Publisher: Threshold Press
Place of publication: Newbury
Number of pages: 168
Subjects: Veterinarian and client.; Pet medicine.; Veterinary medicine.
Notes: Includes index.
Table of contents: value: Why do we need clients?; value: Making clients feel at home; value: Making your message understood; value: Clients have pets as well; value: The art of persuasion; value: How to look good; value: How to break bad news; value: Awkward situations; value: Euthanasia; value: How to be a helpful client.