Six Sigma
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788776818524
Table of contents: title: Content; title: 1. Introduction; title: 2 Background and History; title: 2.1. Development of Quality Thinking; title: 2.2. Six Sigma: The Next Evolution; title: 2.3. Definition of Six Sigma; title: 2.4. Summary; title: 3. Why Six Sigma?; title: 3.1. Introduction; title: 3.2. To Improve Financial Performance and Profitability; title: 3.3. To be Responsive to, and Focused on, Customers; title: 3.4. To Improve Product and Service Performance; title: 3.5. Contributing to Organizational Learning; title: 3.6. Summary; title: 4. Six Sigma: Key Strategic Concepts; title: 4.1. Six Sigma is Strategic; title: 4.2. Six Sigma is About Customers; title: 4.3. Six Sigma is About Variation; title: 4.4. Six Sigma is About Process and Scientific Investigation; title: 4.5. Six Sigma is About People and Learning Not Cost; title: 4.6. Summary; title: 5. Strategic Six Sigma; title: 5.1. Introduction; title: 5.2. Vision, Mission and Values; title: 5.3. Strategic Objectives; title: 5.4. Hoshin Kanri and Six Sigma; title: 5.5. Summary; title: 6. Customers; title: 6.1. Introduction; title: 6.2. Customer Satisfaction and Customer Value; title: 6.3. Summary; title: 7. Variation; title: 7.1. Introduction; title: 7.2. Special and Common Cause Variation; title: 7.3. Process Capability; title: 7.4. Summary; title: 8. Processes and Scientific Investigation; title: 8.1. Introduction; title: 8.2. Business Processes: The Reality; title: 8.3. Scientific Investigation; title: 8.4. Summary; title: 9. People and Organizational Learning; title: 9.1. Key Six Sigma Roles; title: 9.2. Belt System Issues; title: 9.3. People and Change; title: 9.4. Organizational Learning; title: 9.5. Summary; title: 10. Sustainable Six Sigma Deployment; title: 10.1. Deployment Model: Kotter; title: 10.2. Deployment Logic: System of Profound Knowledge (SoPK); title: 10.3. Steps 1 to 3: Envisioning the Transformation; title: 10.4. Steps 4 to 7: Enacting the Transformation; title: 10.5. Step 8: Institutionalise the New System; title: 10.6. Summary; title: 11. Six Sigma Projects: Key Concepts; title: 11.1. Basic Statistical Concepts; title: 11.2. Variation, the Normal Distribution, DPMO and Sigma Levels; title: 11.3. The Scientific Method and the DMAIC Cycle; title: 11.4. The Four Focuses of a Six Sigma Project; title: 11.5. Process; title: 11.6. People and Change; title: 11.7. Summary; title: 12. DMAIC; title: 12.1. Introduction; title: 12.2. The Define Stage; title: 12.3. The Measure Stage; title: 12.4. The Analyse Stage; title: 12.5. The Improve Stage; title: 12.6. The Control Stage; title: 12.7. Summary; title: 13. Customer Focus in DMAIC; title: 13.1. Introduction; title: 13.2. What Does the Customer Value?; title: 13.3. What is the Value Stream?; title: 13.4. What Design/Process Elements Affect Customer requirements?; title: 13.5. Quality Function Deployment; title: 13.6. Summary; title: 14. Variability Reduction in DMAIC; title: 14.1. Introduction; title: 14.2. Building and Using Control Charts; title: 14.3. Responding to Out of Control Conditions; title: 14.4. Process Capability; title: 14.5. Responding to Incapable Processes; title: 14.6. Evaluating the Measurement System; title: 14.7. Summary; title: 15. Soft Aspects of DMAIC; title: 15.1. Learning in and Between Projects; title: 15.2. People in Improvement; title: 15.3. Summary; title: 16. Processes in DMAIC Projects; title: 16.1. Introduction; title: 16.2. Supplier-Input-Process-Output-Customer (SIPOC) Diagram; title: 16.3. Process Flow Chart; title: 16.4. Value Stream Mapping; title: 16.5. Soft Systems Methodology; title: 16.6. Summary; title: 17. DMAIC in Service Organizations; title: 17.1. Introduction; title: 17.2. Service is Different; title: 17.3. The Dimensions of Service Quality; title: 17.4. Contribution of Six Sigma; title: 17.5. Potential Modifications to Six Sigma in Service Environments; title: 17.6. Summary; title: 18. Successful DMAIC Projects; title: 19. Example of a Six Sigma Project; title: 19.1. Introduction; title: 19.2. Project Background; title: 19.3. Selection of a Quality Characteristic; title: 19.4. Methodology; title: 19.5. Summary; title: 20. Quality by Design (for Six Sigma); title: 20.1. Introduction; title: 20.2. The DFSS Process; title: 20.3. The Voice of The Customer; title: 20.4. Impact of Late Design Changes; title: 20.5. Design for ‘X’; title: 20.6. DFSS Tools; title: 20.7. Summary; title: 21. Six Sigma: A Critique; title: 21.1. Introduction; title: 21.2. Accepted Strengths of Six Sigma; title: 21.3. Reasons for Failure and Critical Success Factors; title: 21.4. Inherent Conceptual Issues; title: 21.5. The Future; title: 21.6. Summary; title: 22. References