Meeting customer needs
By: Ian Smith.
Edition: 2nd ed.
Series: [Institute of Management series]
Publisher: Butterworth/Heinemann; Institute of Management Foundation
Published: 1997
Place of publication: Oxford; Boston; Corby, Northants
Language: eng
Number of pages: 231
Subjects: Marketing.; Customer services.
Notes: Includes bibliographical references and index.
Series title from the series listing in another volume of the series.