Total quality in research and development
By: Gregory C. McLaughlin.
Series: The St. Lucie Press total quality series
Publisher: St. Lucie Press
Published: 1995
Place of publication: Delray Beach, Fla
Language: eng
Number of pages: 256
Subjects: Research.; Total quality management.
Notes: Includes bibliographical references and index.
Includes glossary.
Table of contents: title: Total quality in R&D; title: Overview of total quality; title: Present R&D paradigm; title: Present R&D systems; title: Beginning the systematic improvement process; title: Planning and diagnosing; title: QFD: a tool for managing customer satisfaction; title: ISO 9000 in R&D: a view to the future; title: Case study: total quality at Corning's RD&E.