Focusing on the customer
Subtitle: a catalyst for change in the public sector ; lessons from the North American Study Tour on Total Quality in the Public Sector
By: by Carolyn R. Farquhar.
Series: Report -- 109-93.; Report (Conference Board of Canada) -- 109-93.
Publisher: Conference Board of Canada
Published: 1993
Place of publication: Ottawa
Language: eng
Number of pages: 20
Subjects: Political science.; Total quality management.
Notes: Cover title.

Includes bibliographical references.