IBM electronic services
Subtitle: support using automation and Web tools
By: [Mary Kay Hyde-Bohn].
Edition: 2nd ed.
Series: Redbooks; IBM redbooks
Publisher: IBM, International Technical Support Organization
Published: 2007
Place of publication: [United States?]
Language: eng
Number of pages: 186
Subjects: Business -- Computer programs; Business enterprises -- Computer networks; Client/server computing -- Management
Notes: "September 2007."

"SG24-6323-01."

Includes bibliographical references (p. 185-186).