Customer Care or Nightmare!
Publisher: Bookboon.com
Published: 2015
ISBN-13: 9788740308679
Table of contents: title: Content; title: 1. Passion; title: 2. Some Facts About Your Customers; title: 3. Attitude & Behaviour; title: 4. The Customer Is Always Right!; title: 5. Personality & Social Styles; title: 6. Body Language & Image; title: 7. Is Your Receptionist A Top Performer?; title: 8. Excellent Telephone Skills; title: 9. Doing & Saying The Right Thing: The Importance Of Telephone Etiquette; title: 10. Dealing With Difficult People & Situations; title: 11. Questionning Skills; title: 12. Summary