Measuring service quality and assessing the quality management system with its implication on customer satisfaction
Subtitle: an empirical study in a records management and data storage company.
Contributors: Hoffen, Martin.; Oxford Brookes University. Business School.
Publisher: Oxford Brookes University
Published: 2003
Place of publication: Oxford
Language: eng
Notes: Thesis (M.B.A.) - Oxford Brookes University, Oxford, 2003.