The impact of service reliability on key performance criteria in service firms
By: by Albert Caruana, Michael Ewing and Leyland F. Pitt.
Contributors: Ewing, Michael.; Pitt, Leyland F.; Henley Management College.
Series: Henley working paper -- 9410; Working paper series / Henley Management College -- 9410; Working paper series -- 9410.
Publisher: The Management College
Published: 1994
Place of publication: Henley
Language: eng
Notes: Spiral binding.