You zhi gu ke fu wu guan li
Subtitle: xiu ding ban
By: William B. Martin, Ph. D zhu ; Wan Junbao, Chen Yonghua, Wang Hui yi
Edition: Di 1 ban
Series: Ke li bo qi ye guan li pei xun ke cheng; You zhi fu wu xue xi fang an; Ke li bo qi ye guan li pei xun ke cheng; You zhi fu wu xue xi fang an
Publisher: Shanghai cai jing da xue chu ban she
Published: 2000
Place of publication: Shanghai
Language: chi
Number of pages: 112
ISBN-13: 9787810494694
Subjects: Customer services; Management; Customer relations
Work titles: Managing quality customer service
Notes: Translation of: Managing quality customer service : a practical guide for establishing a service operation / William B. Martin. Los Altos, Calif. : Crisp Publications, c1989.

Includes bibliographical references (pages 109-110).