Innovative Service Design Workbook Five Step Process and TRIZ Tools for Service Designers
Publisher: Bookboon
Published: 2013
ISBN-13: 9788740302684
Table of contents: title: Innhold; title: Preface; title: What is this workbook about?; title: Who is this workbook for?; title: How can this workbook help?; title: How is this workbook used?; title: Benefits; title: Introduction; title: Introduction to TRIZ; title: TRIZ in Service Design; title: Five-Step Process; title: Step 1: Problem Identification; title: Step 2: Problem Definition; title: Step 3: Resolution Tool Selection; title: Step 4: Problem Resolution; title: Step 5: Solution Evaluation; title: Empirical Case Study for Aging in Place Service Innovation; title: Case Introduction; title: An Application of TRIZ; title: Conclusions; title: Appendix A: Worksheets; title: Worksheet 1.1: Problem Diagnosis; title: Worksheet 1.2: Problem Solving Technique Acceptability; title: Worksheet 1.3: Problem Identification; title: Worksheet 2.1: Problem Situation Analysis; title: Worksheet 2.2: Problem Formulator; title: Worksheet 4.1: Contradiction Analysis; title: Worksheet 4.2: Contradiction Elimination; title: Worksheet 4.3: Harmful Resources; title: Worksheet 4.4: Structured Thinking; title: Worksheet 4.5: Trimming Candidates; title: Worksheet 4.6: STIC Tool; title: Worksheet 5.1: Solution Evaluation; title: Appendix B: 40 Inventive Principles with Applications in Service Operation Management; title: Appendix C: ARIZ for Service Design; title: Appendix D: Flowchart of Why-What’s Stopping Analysis; title: Appendix E: Multi-Criteria Decision Analysis Tables; title: Appendix F: TRIZ-Service Design Workbook Examples; title: Example 1 Illustration of Problem Definition Step; title: Example 2 Illustration of Contradiction Tools; title: Example 3 Illustration of Patterns of Evolution Tool; title: Example 4 Illustration of Resources Tool; title: Example 5 Illustration of Ideal Final Result Tool; title: Example 6 Illustration of Trimming Tool; title: Appendix G: TRIZ Resource Analysis; title: Appendix H: Multi-Screen Thinking; title: Appendix I: Su-Field Model and Enhancement; title: Appendix J: Service Capstone Model; title: Appendix K: Major Service classes and their significant TRIZ principles