Customer Service and the Human Experience
Subtitle: We, the People, Make the Difference
Publisher: The Anton Press
Published: June 2003
Format: Paperback
Number of pages: 198
ISBN-13: 9780971965270
First sentence: Those activities provided by a company's employees that enhance the ability of a customer to realize the full potential value of a product/service before and after the sale is made thereby leading to satisfaction and repurchase.