Loyal for Life
Subtitle: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less
Edition: 1 edition
Publisher: Best Sellers Publishing; Best Sellers Pub.
Published: September 2005
Language: eng
Format: Paperback
Number of pages: 111
ISBN-13: 9780963626882
Subjects: General; Customer Service; Business / Economics / Finance; Business & Economics; Business/Economics; Decision Making & Problem Solving; Consumer satisfaction; Customer loyalty; Business & Economics / Customer Service; Business & Economics / Management; Business Communication - General; Consumer complaints; Customer relations; Customer services
First sentence: Simply put, service recovery is putting a smile on a customer's face after you've screwed up.