The librarian as information consultant
Subtitle: transforming reference for the Information Age
By: Sarah Anne Murphy
Publisher: American Library Association
Published: 2011
Place of publication: Chicago
Language: eng
ISBN-13: 9780838910863
Copyright date: 2011
Subjects: Reference services (Libraries); Forecasting; Management; Effect of technological innovations on; Reference librarians; Information consultants
Notes: Includes bibliographical references and index.
Table of contents: title: The library and information consultant; title: Strategies for building and maintaining consumer relationships; title: Marketing the library and information consultant's services : creating a sophisticated brand; title: The business of consulting : managing employee service roles and consumer demand; title: Developing the infrastructure and culture for continuous quality improvement.