The link between CRM and business resiliance
Subtitle: a study of the Cumbrian hotel industry and the foot and mouth crisis in 2001.
Contributors: Harwell, Jan.; Oxford Brookes University. Business School.
Publisher: Oxford Brookes University
Published: 2002
Place of publication: Oxford
Language: eng
Notes: Thesis (B.A.) - Oxford Brookes University, Oxford, 2002.