Assertiveness
Subtitle: Re-claim your assertive birthright
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788776819644
Table of contents: title: Content; title: Preface; title: 1 What Is Assertiveness?; title: 1.1 Dictionary Definitions; title: 1.2 Origins; title: 1.3 The Assertive Journey; title: 1.4 Your Self-Esteem; title: 1.5 The Confidence Lane; title: 1.6 The Three Modes; title: 1.7 What Assertiveness is Not; title: 1.8 Outcomes; title: 1.9 Benefits; title: 1.10 Key Points; title: 2 The Origins of Assertiveness; title: 2.1 The Assertive Child; title: 2.2 The Protective Parent; title: 2.3 Our Early Years’ Programming; title: 2.4 To Stay the Same or Change?; title: 2.5 Key Points; title: 3 Facets of Assertiveness; title: 3.1 Winning and Losing; title: 3.2 Assertive Rights; title: 3.3 Acting Assertively; title: 3.4 Speaking Assertively; title: 3.5 Problem-Solving; title: 3.6 Being Nice; title: 3.7 Natural Assertion; title: 3.8 Key Points; title: 4 Applications of Assertiveness; title: 4.1 Responding to Compliments; title: 4.2 Responding to Criticism; title: 4.3 Saying “No” to Others; title: 4.4 Overcoming Shyness; title: 4.5 Admitting You’re Wrong; title: 4.6 Raising Your Self-Esteem; title: 4.7 Expressing Your Feelings; title: 4.8 Key Points; title: 5 Assertive Communication; title: 5.1 Own Your Communication; title: 5.2 Describe, Don’t Judge; title: 5.3 Be Specific, not Generalized; title: 5.4 Three Words to Eliminate from Your Communication; title: 5.5 Making Requests; title: 5.6 Asking for Time; title: 5.7 Fogging; title: 5.8 Broken Record; title: 5.9 Constructive Feedback; title: 5.10 Key Points; title: 6 Managing Assertively; title: 6.1 Co-operation not Confrontation; title: 6.2 Diversity not Sameness; title: 6.3 Fairness not Favouritism; title: 6.4 Power to Do, not Power to Impress; title: 6.5 Openness not Secrecy; title: 6.6 Leaders not just Managers; title: 6.7 Integrity not Dictatorship; title: 6.8 Outdated Models; title: 6.9 New Models; title: 6.10 Key Points; title: 7 Managing Conflict; title: 7.1 Avoidance; title: 7.2 Direct Aggression; title: 7.3 Accommodation; title: 7.4 Assertiveness; title: 7.5 Key Points; title: 8 Social Confidence; title: 8.1 Conversational Openers; title: 8.2 Keeping a Conversation Going; title: 8.3 Active Listening; title: 8.4 Positive Feedback; title: 8.5 Safe Disclosure; title: 8.6 Presenting Yourself; title: 8.7 Avoiding Controversy; title: 8.8 Key Points; title: 9 Assertive Roles at Work; title: 9.1 The Assertive Appraiser; title: 9.2 The Assertive Boss; title: 9.3 The Assertive Chairperson; title: 9.4 The Assertive Communicator; title: 9.5 The Assertive Customer-Carer; title: 9.6 The Assertive Recruiter; title: 9.7 The Assertive Team Leader; title: 9.8 The Assertive Negotiator; title: 9.9 The Assertive Employee; title: 9.10 Key Points; title: 10 Assertiveness Training; title: 10.1 Watch Your Self-Talk; title: 10.2 Use the ABC Technique; title: 10.3 Set a New Trigger; title: 10.4 Anchors; title: 10.5 Musts into Preferences; title: 10.6 Hold On Tightly...; title: 10.7 Work on Your Self-Esteem; title: 10.8 Practise Affirmations; title: 10.9 Practise Visualisations; title: 10.10 Get a Role Model; title: 10.11 Scripting; title: 10.12 Key Points