Business process outsourcing
Subtitle: oh! BPO--structure and chaos, fun and agony
By: V. Anand Kumar, Subhasish Biswas.
Contributors: Biswas, Subhasish.
Publisher: Sage Publications
Published: 2008
Place of publication: New Delhi; Thousand Oaks
Language: eng
ISBN-13: 9788178298788
Subjects: Offshore outsourcing -- India; Data processing service centers -- India; Computer service industry -- India
Notes: Includes index.
Table of contents: title: The BPO industry; title: Changing dynamics of the Indian BPO industry; title: Managing a BPO; title: Working in a BPO; title: The future of BPOs; title: Points to ponder.