Customer service
Subtitle: extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA
By: edited by Fred Wiersema.
Contributors: Wiersema, Frederik D.
Edition: 1st ed.
Series: BusinessMasters
Publisher: HarperBusiness
Published: 1998
Place of publication: New York, N.Y
Language: eng
Number of pages: 234
Subjects: Customer services -- Case studies.
Description: With this short, accessible book, entrepreneurs and executives alike will glean the tools and insights needed to create a successful customer-oriented culture that is defined by service excellence.
Notes: Includes index.