Strategic management of information services
Subtitle: a planning handbook
By: Sheila Corrall
Publisher: Aslib/IMI
Published: 2000
Place of publication: London
Language: eng
Format: [electronic resource] :
Number of pages: 364
ISBN-13: 9780203403044
Subjects: LANGUAGE ARTS & DISCIPLINES; Management; Information services; Library & Information Science; Library administration; Administration; Information resources management; Strategic planning; Gestion de l'information; Bibliothe  ques; Gestion; Planification strate gique; General; Services de Documentation
Description: An in-depth analysis of strategic management concepts and techniques and how they can be usefully applied to the planning and delivery of information services. Offers practical guidance on the strategy process from appraisal and assessment through.
Notes: Includes bibliographical references and indexes.

Description based on print version record.
Table of contents: title: Book Cover; Title; Contents; Planning paradigms; Environmental issues; Strategic focus; Strategy formation; Money matters; Achieving change; Securing capability; Managing flexibility; Survey questionnaire: adapted version of the SERVQUAL instrument; Plan contents: list of chapters and sections for annual public library plans; Cost concepts: glossary of common terms; Service level agreements: checklist of items for documentation; Staff development: checklists for organisational and individual evaluation; Planning profile: checklist for planning to plan