Implementing digital reference services
Subtitle: setting standards and making it real
By: edited by R. David Lankes ... [et al.].
Contributors: Lankes, R. David.
Publisher: Neal-Schuman Publishers
Published: 2003
Place of publication: New York
Language: eng
Number of pages: 232
Subjects: Electronic reference services (Libraries) -- United States -- Case studies.; Electronic reference services (Libraries) -- United States -- Management.; Electronic reference services (Libraries) -- United States -- Evaluation.
Genres: Case studies.
Notes: Includes bibliographical references and index.
Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001.