Call centres 2005/6
Subtitle: benchmarking pay data and effective HR practices : a joint report from the CCA and IRS Research
By: IRS Research: Michael Thewlis, Fiona South, Ed Cronin
Contributors: Call Centre Association; Industrial Relations Services
Publisher: LexisNexis Butterworths
Published: 2005
Place of publication: [London]
Language: eng
Number of pages: 40
ISBN-13: 9781405709545
Subjects: Call centers; Employees; Personnel management; Salaries; Human capital