The UK contact centre industry
Subtitle: a study
By: report by CM Insight, ContactBabel, Call and Contact Centre Association (CCA) on behalf of the UK Department of Trade and Industry.
Contributors: CM Insight (Firm).; ContactBabel (Firm); Call and Contact Centre Association.; Great Britain. Dept. of Trade and Industry.
Publisher: Department of Trade and Industry
Published: 2004
Place of publication: [London]
Language: eng
Number of pages: 222
Subjects: Call centers -- Great Britain.; Customer service -- Great Britain.
Notes: Includes bibliographical references.