Designing conflict management systems
Subtitle: a guide to creating productive and healthy organizations
By: Cathy A. Costantino, Christina Sickles Merchant ; foreword by William L. Ury.
Contributors: Merchant, Christina Sickles, 1949-
Edition: 1st ed.
Series: The Jossey-Bass conflict resolution series
Publisher: Jossey-Bass Publishers
Published: 1996
Place of publication: San Francisco
Language: eng
Number of pages: 252
Subjects: Conflict management.
Description: The authors develop a model for conflict management to help organizational development (OD), human resources (HR), and alternative dispute resolution (ADR) professionals and management consultants assess conflict. They use three composite case studies from the health care, government, and manufacturing sectors.
Notes: Includes bibliographical references (p. 245-246) and index.