High-impact interpersonal skills How to be a persuasive leader
Publisher: Bookboon
Published: 2013
ISBN-13: 9788740303650
Table of contents: title: Sisältö; title: Preface; title: About the Author; title: Introduction; title: Influencing; title: Power and influence; title: Active listening and being interested in others; title: Body language and being assertive; title: Building rapport; title: Influencing skills summary; title: Persuading; title: Ethos, logos and pathos; title: Arguing if you’re right, listening as if you’re wrong!; title: Selling a message.; title: Persuasion skills summary; title: Delegating; title: Delegation defined; title: Why delegate?; title: How do you delegate?; title: Communication skills for delegation; title: Delegation Quick Checklist; title: Coaching; title: What is coaching?; title: The 5 P’s of coaching; title: Communication skills for coaching; title: A Coaching Process; title: Coaching styles; title: Praising; title: Praising is amazing – the power of feedback as a motivational tool; title: Tips for giving positive feedback; title: Effective feedback; title: Presenting; title: Getting your message across; title: Beginnings and ending; title: The 60 second test; title: Presentation checklist; title: Handling conflict; title: What’s the problem?; title: Typical responses to conflict; title: Solving conflict together; title: Facilitating; title: What is facilitation?; title: Facilitation – focus on progress; title: Facilitation – making progress; title: Interpersonal skills for facilitation; title: Personal Characteristics; title: Leading team meetings; title: Effective team meetings – why meet?; title: Types of meeting; title: Effective team meetings: the basics; title: Meetings tips – before, during and after; title: Managing content and process; title: Facilitating team meetings; title: What next?