Emerging Systems for Managing Workplace Conflict
Subtitle: Lessons from American Corporations for Managers and Dispute Resolution Professionals
Edition: 1 edition
Publisher: Jossey-Bass
Published: April 25, 2003
Language: eng
Format: Hardcover
Number of pages: 432
ISBN-13: 9780787964344
Subjects: Conflict resolution; Management & management techniques; Personnel & human resources management; Dispute resolution (Law); Business / Economics / Finance; Business & Economics; Business/Economics; Leadership; Negotiating; Business & Economics / Negotiating; Conflict management
First sentence: In 1999, Coca-Cola Enterprises found itself in a difficult situation.
Description: "Emerging Systems for Managing Workplace Conflict presents illustrative real-life examples as well as cutting-edge methods and tools for integrating systems of dispute resolution into standard corporate procedures. This vital resource investigates the systems that organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships; race, age, and gender discrimination complaints; sexual harassment; occupational safety and health; reasonable accomodation of the disabled; and wrongful termination, as well as other problems stemming from governmental regulations and court actions."--Jacket.