Clued In
Subtitle: How to Keep Customers Coming Back Again and Again
Publisher: FT Press
Published: May 14, 2004
Language: eng
Format: Hardcover
Number of pages: 304
ISBN-13: 9780131015500
Subjects: Customer services; Evaluation; Consumer behavior; Business & Economics; Business / Economics / Finance; Business/Economics; Psychological aspects; Customer Service; Business & Economics / Marketing / International; Customer Experience; Customer loyalty; Customer relations; Management; Marketing - General; Success in business; Experience; Quality control
First sentence: Clued-in management focuses on the total experience as the customer value proposition.