Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Edition: 3rd edition
Publisher: American Management Association
Published: October 2002
Language: eng
Format: Paperback
Number of pages: 176
ISBN-13: 9780814407653
Subjects: Customer services; Entrepreneurship; Business/Economics; Business & Economics; Business / Economics / Finance; Customer Service
First sentence: Customers don't distinguish between you and the organization you work for.