Dealing with difficult people
Subtitle: how to deal with nasty customers, demanding bosses, and annoying co-workers
By: Roberta Cava.
Edition: Rev. ed.
Publisher: Firefly Books
Published: 2004
Place of publication: Buffalo, N.Y
Language: eng
Number of pages: 224
Subjects: Interpersonal communication.; Work -- Psychological aspects.; Interpersonal conflict.
Notes: Includes bibliographical references (p. 219-220) and index.