Dienstleistungsqualität aus Kundensicht
Subtitle: vom merkmals- zum ereignisorientierten Ansatz
By: Bert Hentschel.
Publisher: DUV
Published: 1992
Place of publication: Wiesbaden
Language: ger
Number of pages: 387
Subjects: Service industries -- Germany -- Management.; Service industries -- Germany -- Quality control.; Consumer satisfaction -- Germany.
Notes: Includes bibliographical references (p. 341-387).
"DUV Wirtschaftswissenschaft"--p. 4 of cover.
Originally presented as the author's thesis (doctoral)--Katholische Universität Eichstätt, Wintersemester 1991/92.