Managing business improvement and quality
Subtitle: implementing key tools and techniques
By: Barrie Dale and Ruth McQuater.
Contributors: McQuater, Ruth.
Publisher: Blackwell Business
Published: 1998
Place of publication: Oxford, UK; Malden, Mass
Language: eng
Number of pages: 192
Subjects: Total quality management.
Notes: Includes bibliographical references (p. [186]-189) and index.