Perfect phrases for healthcare professionals
Subtitle: hundreds of ready-to-use phrases for improving communications, delivering quality care, and every type of patient situation
By: by Masashi Rotte, Bernard Lopez
Contributors: Lopez, Bernard
Edition: 1st ed.
Series: Perfect phrases series; Perfect phrases series
Publisher: McGraw-Hill
Published: 2012
Place of publication: New York
Language: eng
ISBN-13: 9780071768337
Subjects: Communication; Attitude of Health Personnel; Hospital Personnel; Professional-Patient Relations; Interprofessional Relations
Table of contents: title: Perfect phrases for patients upset about their care; title: Patients suffering from a medical error; title: Patients wanting medically unnecessary prescriptions or tests; title: Breaking bad news to patients and their families; title: Dealing with suspected child abuse, elder abuse, or intimate partner violence; title: Dealing with difficult colleagues; title: Dealing with difficult administrative staff.