Service quality in academic libraries
By: Peter Hernon, Ellen Altman.
Contributors: Altman, Ellen.
Series: Information management, policy, and services
Publisher: Ablex
Published: 1996
Place of publication: Norwood, N.J
Language: eng
Number of pages: 187
Subjects: Academic libraries -- United States.; Libraries and students -- United States.; Libraries and scholars -- United States.
Notes: Includes bibliographical references (p. 173-180) and indexes.