Case studies in service processes, functions, and industries
By: [contributing authors, Rik Berry ... et al.].
Series: Research paper series; Research paper series (APICS Educational & Research Foundation)
Publisher: APICS Educational & Research Foundation
Published: 1997
Place of publication: Falls Church, VA
Language: eng
Subjects: Service industries; Case studies; Management; Customer services
Notes: "October 1997."

Includes bibliographical references.