Automotive service management series.
By: Mitch Schneider.
Publisher: Thomson/Delmar Learning
Published: 2003
Place of publication: Clifton Park, NY
Language: eng
Number of pages: 103
Subjects: Service stations -- Management; Organizational effectiveness; Motor vehicles -- Maintenance and repair -- Quality control
Genres: Quality control.
Other titles: Operational excellence
Notes: Cover title.

Includes bibliographical references (p. 103).
Table of contents: title: The lay of the land; title: Where do we start?; title: The automotive service industry wheel; title: Service management spokes; title: Parts management spokes; title: Office management spokes; title: Keeping the rubber on the road.