The Experience Economy
Subtitle: Work Is Theater & Every Business a Stage
Publisher: Harvard Business School Press
Published: April 1999
Language: eng
Format: Hardcover
Number of pages: 254
ISBN-13: 9780875848198
Subjects: Business strategy; Sales & marketing; Diversification in industry; Business/Economics; Business & Economics; Business / Economics / Finance; Product Management; Entrepreneurship; Marketing - Product Management; Development - Business Development; Customer services
First sentence: COMMODITIZED. No company wants that word applied to its goods or services.
Description: "With The Experience Economy, Pine & Gilmore explore how successful companies - using goods as props and services as the stage - create experiences that engage customers in an inherently personal way. Why does a cup of coffee cost more at a trendy cafe than it does at the corner diner or when brewed at home? It's the value that the experience holds for the individual that determines the worth of the offering and the work of the business.

From online communities to airport parking, the authors draw from a rich and varied mix of examples that showcase businesses in the midst of creating engaging experiences for both consumers and corporate customers." "Make no mistake, say Pine & Gilmore: goods and services are no longer enough. Experiences are the foundation for future economic growth, and The Experience Economy is the playbook from which managers can begin to direct new performances."--BOOK JACKET.