Patient care systems.
Contributors: Medical Group Management Association.
Series: Medical practice management body of knowledge review (2nd ed.) -- v. 6
Publisher: Medical Group Management Association
Published: 2008
Place of publication: East Englewood, CO
Language: eng
ISBN-13: 9781568293356
Subjects: Medicine -- Practice.; Medical offices -- Management.; Medical appointments and schedules.; Patient Care Management -- organization & administration.; Clinical Competence.; Health Knowledge, Attitudes, Practice.; Patient Satisfaction.; Referral and Consultation.; Treatment Outcome.
Notes: Includes bibliographical references and index.
Table of contents: title: Learning objectives; title: Vignette: read it and weep: "hidden epidemic" of health illiteracy hurts treatment outcomes; title: Current patient care systems issues 7 knowledge needs; title: Ensuring effective and efficient clinical operations; title: Providing relevant and accurate information to patients; title: Developing and implementing a referral management process; title: Designing efficient patient flow patterns to maximize physician schedules; title: Maximizing the patient encounter; title: Maximizing patient satisfaction and customer care; title: Implementing a plan to control pharmaceutical supplies.