The must have customer
Subtitle: 7 steps to winning the customer you haven't got
By: Robert Gordman with Armin Brott.
Contributors: Brott, Armin.
Edition: 1st U.S. ed.
Publisher: Truman Talley Books/St. Martin's Press
Published: 2005
Place of publication: New York
Language: eng
Subjects: Consumer satisfaction.; Marketing.