Measuring service quality by asking managers and the service quality - business performance link
By: by Albert Caruana and Leyland Pitt.
Contributors: Pitt, Leyland F.; Henley ManagementCollege.
Series: Henley working paper -- HWP 9520
Publisher: Henley Management College
Published: 1995
Place of publication: Henley-on-Thames
Language: eng
Number of pages: 15
Subjects: Service industries -- Management.; Service industries -- Quality control.; Performance standards.; Industrial efficiency.
Notes: "The Henley Research Centre"--cover.

Includes bibliographical references.