How to Manage the IT Helpdesk - A Guide for User Support and Call Center Managers (Computer Weekly Professional)
Edition: 2 edition
Publisher: Butterworth-Heinemann
Published: June 15, 2002
Language: eng
Format: Paperback
Number of pages: 372
ISBN-13: 9780750649018
Subjects: Customer services; General Theory of Computing; Management of specific areas; Information Technology; Computer Systems; Software Engineering; Computers; Business / Economics / Finance; Computer Books: General; Management Information Systems; Information Management; Computers / Information Technology; General; Programming - Software Development
First sentence: What exactly do we mean by 'user support'?