Service Operation Itil, Version 3 (Itil)
Edition: Version 3 edition
Publisher: Stationery Office
Published: May 31, 2007
Language: eng
Format: Paperback
Number of pages: 262
ISBN-13: 9780113310463
Subjects: Business information systems; Business & Economics; Business/Economics; Business & Investing - Management; Management - General; Marketing - Multilevel; Computer industry; Customer services; Electronic office machine industry; Management
Description: This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.