What customers value most
Subtitle: how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability
By: Stanley A. Brown.
Publisher: J. Wiley
Published: 1995
Place of publication: Toronto; New York
Language: eng
Number of pages: 304
Subjects: Consumer satisfaction.; Customer services.; Industrial management.; Organizational effectiveness.; Quality of products.
Notes: Includes bibliographical references (p. [301]-302).