Service Operations Management
Subtitle: Improving Service Delivery (2nd Edition)
Edition: 2 edition
Publisher: Prentice Hall
Published: April 5, 2005
Language: eng
Format: Paperback
Number of pages: 516
ISBN-13: 9780273683674
Subjects: Management of real estate, property & plant; Management; Business/Economics; Business & Economics; Business / Economics / Finance; Management - General; Customer Service; Business & Economics / Customer Service; Economics - General; Service industries