Reference service statistics & assessment
Subtitle: a SPEC kit
By: compiled by Eric Novotny.
Contributors: Novotny, Eric; Association of Research Libraries. Office of Leadership and Management Services.
Series: SPEC kit -- 268.
Publisher: Association of Research Libraries, Office of Leadership and Management Services
Published: 2002
Place of publication: Washington, D.C
Language: eng
Number of pages: 142
Subjects: Reference services (Libraries) -- Statistics; Reference services (Libraries) -- Evaluation; Academic libraries -- Reference services -- Statistics; Academic libraries -- Reference services -- Evaluation
Genres: Statistics.
Other titles: Reference service statistics and assessment.
Notes: "September 2002."

Includes bibliographical references (p. 141-142).