ITIL foundation exam guide
By: Jim Davies
Series: All-in-one; All-in-one (Series)
Publisher: McGraw-Hill Education
Published: 2016
Language: eng
Number of pages: 268
ISBN-13: 9780071841603; 9780071842112; 9780071842129
Subjects: Examinations; Management; Certification; Support services (Management); Standards; Computer technical support; Quality control; Information technology projects; ITIL (Information technology management standard); Study guides; Information technology; Electronic data processing personnel
Other titles: IT infrastructure library foundation exam guide; Information technology infrastructure library foundation exam guide; All in one ITIL foundation exam guide
Description: "This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL foundation certification exam. Written by ITSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam"--
Notes: At head of title: All in one.

Includes bibliographical references and index.
Table of contents: title: Chapter 1: ITIL fundamentals; title: Chapter 2: The service lifecycle; title: Chapter 3: Service strategy; title: Chapter 4: Service design; title: Chapter 5: Service transition; title: Chapter 6: Service operation; title: Chapter 7: Continual service improvement; title: Chapter 8: ITSM in the real world; title: Appendix A: Implementation; title: Appendix B: ITSM qualifications structure; title: Appendix C: Instant ITIL expertise; title: Appendix D: About the CD-ROM.