Effective IT Service Management
Subtitle: To ITIL and Beyond!
Edition: 1 edition
Publisher: Springer
Published: October 12, 2007
Language: eng
Format: Hardcover
Number of pages: 342
ISBN-13: 9783540731979
Subjects: Computing and Information Technology; Management & management techniques; Computers; Computers - General Information; Computer Books: General; Information Technology; Management Science; Programming - Software Development; Computers / Information Technology; ISO 9000; IT Outsourcing; ITIL; ITSM; SLA; Service Level Agreement; Service License Management; Service Management; Service Provisioning