101 activities for delivering knock your socks off service
By: Jill Applegate and Ann Thomas.
Contributors: Thomas, Ann, 1951-
Publisher: American Management Association
Published: 2009
Place of publication: New York
Language: eng
ISBN-13: 9780814414446
Subjects: Customer services; Customer relations -- Management
Other titles: One hundred one activities for delivering knock your socks off service
Notes: Includes bibliographical references and index.