ISO 9000 and the service sector
Subtitle: a critical interpretation of the 1994 revisions
By: James L. Lamprecht.
Publisher: ASQC Quality Press
Published: 1994
Place of publication: Milwaukee, Wis
Language: eng
Number of pages: 265
Subjects: Service industries -- Quality control.; Quality assurance -- Management.; Quality control -- Management.
Other titles: ISO nine thousand and the service sector.
Notes: Includes bibliographical references (p. 251-256) and index.