People skills
By: Neil Thompson.
Edition: 3rd ed.
Publisher: Palgrave Macmillan
Published: 2009
Place of publication: New York
Language: eng
Number of pages: 352
ISBN-13: 9780230221123
Subjects: Interpersonal relations; Interpersonal communication; Self-management (Psychology); Problem solving
Notes: Includes bibliographical references and index.
Table of contents: title: Self-awareness; title: Time management; title: Stress management; title: Information management; title: Assertiveness; title: Beating the bully; title: Using supervision; title: Being creative; title: Continuous professional development; title: Being realistic; title: Valuing diversity; title: Verbal communication; title: Nonverbal communication; title: Written communication; title: Interviewing; title: Influencing skills; title: Leadership; title: Handling feelings; title: Handling conflict; title: Multidisciplinary working; title: Anti-discriminatory practice; title: Being systematic; title: Assessment; title: Planning; title: Decision making; title: Managing risk; title: Review and evaluation; title: Ending; title: Responding to trauma : promoting healing and recovery; title: Reflective practice.