Making hostile words harmless
Subtitle: a guide to the power of positive speaking for helping professionals and their clients
By: Kate Cohen-Posey
Publisher: John Wiley & Sons
Published: 2008
Place of publication: Hoboken, N.J
Language: eng
Number of pages: 185
ISBN-13: 9780470281949
Subjects: Verbal self-defense; Invective
Notes: Includes bibliographical references (p. 171-172) and index.
Table of contents: title: Difficult people and the art of aikidō; title: Acting as if : the art of confirming; title: Asking questions : the art of inquiry; title: Active listening : the art of understanding; title: Hypnosis and humor : the art of evoking; title: Taking a stand by opposing; title: Teaching positive speaking to clients; title: Workshops on positive speaking.