Quality management and benchmarking in the information sector
Subtitle: results of recent research
By: John Brockman, editor ; Philip Brooks ... [et al.].
Contributors: Brockman, J. R.; Brooks, Philip.
Series: British library research; British Library research and innovation report ;; 47
Publisher: Bowker Saur
Published: 1997
Place of publication: London; New Providence, NJ
Language: eng
Number of pages: 432
Subjects: Libraries -- Great Britain -- Quality control.; Information services -- Great Britain -- Quality control.; Benchmarking (Management) -- Great Britain.
Notes: Includes bibliographical references and index.