Increasing patient satisfaction
Subtitle: a guide for nurses
By: Roberta L. Messner, Susan J. Lewis.
Contributors: Lewis, Susan
Publisher: Springer Pub. Co.
Published: 1996
Place of publication: New York
Language: eng
Number of pages: 255
Subjects: Nursing -- Quality control.; Patient satisfaction.; Nurse and patient.; Patient Satisfaction -- nurses' instruction.; Quality of Health Care -- nurses' instruction.
Notes: Includes bibliographical references and index.