Delivering happiness
Subtitle: a path to profits, passion, and purpose
By: Tony Hsieh
Edition: 1st ed.
Publisher: Business Plus
Published: 2010
Place of publication: New York
Language: eng
Number of pages: 253
ISBN-13: 9780446563048
Description: Tony Hsieh--the widely-admired CEO of on-line shoe retailer, Zappos--explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand.
Notes: Includes index.
Table of contents: title: In search of profits; title: You win some, you lose some; title: Diversify; title: Concentrate your position; title: Platform for growth: brand, culture, pipeline; title: Taking it to the next level; title: End game.