Costs and quality of online dispute resolution
Subtitle: a handbook for measuring the costs and quality of ODR
By: Martin Gramatikov (ed.)
Publisher: Maklu
Published: 2012
Place of publication: Antwerp; Portland, Or
Language: eng
Number of pages: 194
ISBN-13: 9789046604731
Subjects: Dispute resolution (Law); Online dispute resolution
Other titles: Handbook for measuring the costs and quality of online dispute resolution
Notes: Includes bibliographical references and index.
Table of contents: title: Summary of the ODR movement and review of the relevant literature / Marta Poblet; title: Definitions of online dispute resolution / Simon Thomson & Avrom Sherr; title: ODR and trans-border disputes / Przemysław Pecherzewski & Piotr Rodziewicz; title: EU regulation on ODR : an introduction and some thoughts / Graham Ross; title: Normative and positive developments in the field of online dispute resolution : the European Union level / Bilyana Gyaurova-Wegertseder; title: What dispute resolution tasks to support with ODR, and how to support them / Jelle van Veenen; title: Measuring the costs of ODR / Martin Gramatikov; title: Quality of ODR procedures / Laura Klaming; title: Dimension of the quality of the outcome of dispute resolution processes / Martin Gramatikov & Robert Porter