Checking in
Subtitle: hospitality-driven thinking, business, and you
By: Stephen J. Cloobeck ; foreword by Mike Milken
Edition: First edition.
Published: 2018
Language: eng
Number of pages: 258
ISBN-13: 9781626345522
Copyright date: 2018
Subjects: Hospitality industry; Customer services; Business planning; Success; Success in business
Description: "It's time to check in. When's the last time you checked in? No, not at a hotel. When's the last time you checked in with your own goals, plans, and aspirations for the future? In Checking In, Stephen J. Cloobeck--entrepreneur, investor, philanthropist, and the founder and former CEO and chairman of Diamond Resorts International--invites you to check in with yourself to take stock of where you are, where you want to go, and, most importantly, how to actually get there. Drawing from the hotel, accommodation, and travel worlds in which he built his success, Cloobeck shares one-of-a-kind business experiences and life lessons, demonstrating how a radical customer service mindset--what he calls the Meaning of Yes--can substantively change both personal and professional outcomes. Make no mistake--this is straight-talk from one of the best. Cloobeck may be known for being tough, opinionated, and unabashedly competitive, but he's also developed a philosophy of hospitality-driven thinking relevant to anyone looking to find success on their terms. Part strategy directive, part leadership coaching, part memoir, Checking In will change how you approach people, problems, and possibilities. &#x200B;Written for everyone who wants more out of life, Checking In calls you to view the world through the lens of hospitality-driven thinking, to make the most out of opportunities others miss, to take well-placed bets on yourself, and to say "yes" to the right risks at the right time. These are the practical business insights and all-too-real anecdotes you didn't know you needed from a source you'd never expect"--Dust jacket.
Notes: Includes bibliographical references (pages 237-246) and index.
Table of contents: title: Beginnings; title: Striking out on my own; title: The Sunterra saga; title: Toward a turnound; title: The first principle of hospitality: focus unrelentingly on the guest. The meaning of Yes ; Be my guest; title: The second principle of hospitality: commit to continuous improvement. From a culture of No to the meaning of Yes; title: The third principle of hospitality: prioritize reputation over brand. Empower the periphery; title: The fourth principle of hospitality: ensure total alignment. Embracing a collaborative meritocracy ; My business card on every front desk; title: The fifth principle of hospitality: do well by doing good. Taking the long view; title: Once an entrepreneur, always an intrapreneur; title: Remaking timeshare in our own image; title: Seeking inspiration from all places; title: Going undercover; title: Underneath the tip of the iceberg; title: Growing the pie; title: Brand USA; title: We're all in hospitality now.