Customer Service Delivery
Subtitle: Research and Best Practices (J-B SIOP Professional Practice Series)
Publisher: Pfeiffer
Published: December 30, 2005
Language: eng
Format: Hardcover
Number of pages: 352
ISBN-13: 9780787976200
Subjects: Customer services; Management; Customer relations; Business & Economics; Business / Economics / Finance; Business/Economics; Human Resources & Personnel Management; Business & Economics / Human Resources & Personnel Management
First sentence: A customer is anyone who receives products or services; customers can be internal or external to the organization and are the foundation of any business.