Out with customer service, in with people service
By: by Linda Allen ; collaborating with Eric Anderson
Contributors: Anderson, Eric
Edition: 1st ed.
Publisher: Mike French Pub.
Published: 2010
Place of publication: Lynden, WA
Language: eng
Number of pages: 96
ISBN-13: 9780971703148
Table of contents: title: Can you see me?; title: Objective listening : what would Howard do?; title: You're going to have to serve somebody?; title: What will they say about you?; title: The truth in black, white, and gray; title: How is your seven second delay?; title: The power of possibility thinking; title: The F word; title: The dog didn't eat your homework.