Cracking the case of ISO 9001:2000 for service
By: Charles A. Cianfrani and John E. (Jack) West.
Contributors: West, Jack, 1944-
Publisher: ASQ Quality Press
Published: 2003
Place of publication: Milwaukee, Wisc
Language: eng
Number of pages: 212
Subjects: Quality control -- Standards; ISO 9001 Standard
Notes: Includes bibliographical references (p. 195-204) and index.