Service quality as perceived by public, private, and voluntary sector managers of the leisure fitness industry
By: by Carol S. Hartshorn.
Published: 1991
Language: eng
Format: Microform
Number of pages: 258
Subjects: Physical fitness centers -- Customer services -- Evaluation.; Sports facilities -- Customer services -- Evaluation.; Athletic clubs -- Customer services -- Evaluation.
Notes: "UO 91 377--UO 91 379."

Thesis (Re. D.)--Indiana University, 1990.

Includes bibliographical references (leaves 152-167).

Microfiche. Eugene : Microform Publications, College of Human Development and Performance, University of Oregon, 1991. 3 microfiches : negative.