Doing more with less
Subtitle: building customer loyalty through targeted service differentiation
By: Gene Pokorny.
Contributors: Cambridge Reports/Research International (Firm); International Symposium on the Future of the Electrical Power Industry (1994 : Toronto, Canada)
Series: Strategic publications series -- no. 239
Publisher: Cambridge Reports/Research International
Published: 1996
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 25
Subjects: Consumer satisfaction; Customer services; Customer relations
Notes: "A paper given at: International Symposium on the Future of the Electrical Power Industry, Toronto, Canada, February 8, 1994."