Virtual reference service
Subtitle: from competencies to assessment
By: R. David Lankes ... [et al.] ; edited by Philip Nast.
Contributors: Lankes, R. David.; Nast, Philip.
Series: The virtual reference desk
Publisher: Neal-Schuman Publishers
Published: 2007
Place of publication: New York
Language: eng
ISBN-13: 9781555705282
Subjects: Electronic reference services (Libraries); Reference services (Libraries) -- Information technology; Electronic reference services (Libraries) -- Study and teaching; Reference librarians -- Effect of technological innovations on; Electronic reference services (Libraries) -- United States -- Case studies
Genres: Case studies.
Notes: Includes bibliographical references and index.
Table of contents: title: Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump; title: Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet; title: Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson; title: Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith; title: The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios; title: Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford; title: Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper; title: Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina; title: A comprehensive VR training program / Joann Wasik.