Innovation in student services
Subtitle: planning for models blending high touch/high tech
By: edited by Darlene J. Burnett and Diana G. Oblinger.
Contributors: Burnett, Darlene.; Oblinger, Diana.; Society for College and University Planning (Ann Arbor, Mich.)
Publisher: Society for College and University Planning
Published: 2002
Place of publication: Ann Arbor, Mich
Language: eng
Number of pages: 279
Subjects: Student affairs services.; College student development programs.; Universities and colleges -- United States.
Notes: Includes bibliographical references and index.
Table of contents: title: Innovation in student services : best practices and process innovation models and trends / Darlene J. Burnett; title: Delivering the brand experience : keeping the promise / Cynthia Wheatley; title: Removing the barriers to education : creating a service model for the working adult student / Ayla Guvenoz; title: Creating a student-centered culture / Jim Black; title: On the leading edge : implementation begins / Audrey Lindsay and Leo Fernig; title: Integrated service delivery : in person and on the web / Beth Pellicciotti ... [et al.]; title: Generalists in cooperation with specialists : a working model / Dennis V. Day and Julie Pitts; title: Layers of learning : planning and promoting performance improvement and action learning / Diane Foucar-Szocki ... [et al.]; title: Student service standards : valuing contact / Kristine E. Dillon; title: Change beyond change : the next iteration of enrollment services / Thomas Green, Nancy Jefferis, and Regina Kleinman; title: Living with change : the implementation and beyond / Jim Kreinbring; title: Enrollment services e-business strategy and development / Susan Nalewaja Van Voorhis and Tina M.R. Falkner; title: Five years later : maintaining strategic focus / Linda M. Anderson; title: Continuous improvement / Frank E. Claus; title: Designing Web-based student services, collaboration style / Pat Shea and Burnie Blakeley; title: Building the digital infrastructure to transform services / Cynthia M. Hadden, John C. Borne, and Robin R. Ethridge; title: Web-stop shopping / Donald D. King, Michael E. McCauley, and Phillip M. Shaffer; title: A Web-based freshman advising and registration system / Gary L. Kramer ... [et al.]; title: Transforming online services into a Web portal / Dana Cook, Shan W. Evans, and V. Shelby Stanfield; title: MyUB : a personalized service portal / Robert M. Wright, James Gorman, and Rebecca Bernstein; title: Empowering students through portfolio management / J. Michael Thompson, Margaret Heisel, and Lisa Caras; title: From connections to community / Diana G. Oblinger; title: Sustaining the commitment to change : success in the long run / Earl H. Potter.