The organizational ombudsman
Subtitle: origins, roles, and operations :  a legal guide
By: by Charles L. Howard.
Publisher: American Bar Association
Published: 2010
Place of publication: Chicago
Language: eng
Subjects: Ombudspersons -- Legal status, laws, etc. -- United States
Table of contents: title: What is an organizational ombuds?; title: Why should organizations create ombuds programs?; title: How can ombuds' confidentiality be protected?; title: What else would be helpful for an organizational ombuds to know?