Advanced Communication Skills
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788776816612
Table of contents: title: Preface; title: 1. Introduction – Advanced Communication Skills; title: 1.1 The Importance of Communication; title: 1.2 What Is the Difference between Communication Skills and Advanced Communication Skills?; title: 1.3 Which Advanced Communication Skills?; title: 2. Review of Communication Basics; title: 2.1 Introduction; title: 2.2 The Communication Process; title: 2.2.1 Source; title: 2.2.2 Message; title: 2.2.3 Encoding; title: 2.2.4 Channel; title: 2.2.5 Decoding; title: 2.2.6 Receiver; title: 2.2.7 Feedback; title: 2.2.8 Context; title: 2.3 Elements of Communication; title: 2.3.1 Non-Verbal Communication (Tone of Voice & Body Language); title: 2.3.2 Verbal Communication; title: 2.4 Taking Your Communication Skills to the Next Level; title: 3. Examining the Communications Process; title: 3.1 Introduction; title: 3.2 Types of Input; title: 3.3 Filters; title: 3.3.1 Values; title: 3.3.2 Beliefs; title: 3.3.3 Past Experiences; title: 3.3.4 Prejudices; title: 3.3.5 Feelings; title: 3.3.6 Environment; title: 3.4 The Internal Map, Internal State, and Behavior or Response; title: 3.5 Why This Matters; title: 4. Internal Representation; title: 4.1 Introduction; title: 4.2 Internal Representation of Our World; title: 4.3 Language as a Representational System; title: 4.4 Verbal Clues; title: 4.5 Visual Representation System; title: 4.6 Auditory Representational System; title: 4.7 Kinaesthetic Representational System; title: 4.8 Auditory Digital Representational System; title: 4.9 Eye Movements as an Indication; title: 4.9.1 Visual Recall; title: 4.9.2 Visual Construct; title: 4.9.3 Auditory Recall; title: 4.9.4 Auditory Construct; title: 4.9.5 Kinaesthetic; title: 4.9.6 Internal Auditory; title: 4.10 Phrases for Use in Response to Each Representational System; title: 5. Building Rapport; title: 5.1 Introduction; title: 5.2 Six Steps to Building Rapport; title: 5.2.1 Match the Person’s Sensory Modality; title: 5.2.2 Mirror the Person’s Physiology; title: 5.2.3 Match the Person’s Voice; title: 5.2.4 Match the Person’s Breathing; title: 5.2.5 Match the Way the Person Deals with Information; title: 5.2.6 Match Common Experiences; title: 5.3 Calibration; title: 5.4 Pereceptual Positions; title: 6. Tools for Advanced Communication; title: 6.1 Introduction; title: 6.2 Reframing; title: 6.3 Linguistic Tools for Advanced Communicators; title: 7. Resources