Creating value with knowledge
Subtitle: insights from the IBM institute for business value
By: edited by Eric Lesser, Laurence Prusak.
Contributors: Lesser, Eric L.; Prusak, Laurence.
Publisher: Oxford University Press
Published: 2004
Place of publication: Oxford; New York
Language: eng
Number of pages: 222
Subjects: Knowledge management.
Notes: Includes bibliographical references and index.
Table of contents: title: How to invest in social capital / Laurence Prusak and Don Cohen; title: Fast friends; virtuality and social capital / Eric L. Lesser and Joseph Cothrel; title: Trust and knowledge sharing: a critical combination / Daniel Z. Levin ... [et al.]; title: Six myths about informal networks; and how to overcome them / Rob Cross, Nitin Nohria, and Andrew Parker; title: Knowing what we know: supporting knowledge creation and sharing in social networks / Rob Cross ... [et al.]; title: Making invisible work visible: using social network analysis to support strategic collaboration / Rob Cross, Stephen P. Borgatti, and Andrew Parker; title: Communities of practice and organizational performance / Eric L. Lesser and John Storck; title: Keeping communities of practice afloat: understanding and fostering roles in communities / Michael A. Fontaine; title: Learning from the connected customer: enhancing customer web sites with community / Eric L. Lesser and Michael A. Fontaine; title: Knowledge resource exchange in strategic alliances / Salvatore Parise and Lisa Sasson; title: Using mentoring and storytelling to transfer knowledge in the workplace / Walter Swap ... [et al.]; title: Narrative patterns: the perils and possibilities of using story in organizations / David J. Snowden.