Extending the supply chain
Subtitle: how cutting-edge companies bridge the critical last mile into customers' homes
By: Kenneth Karel Boyer, Markham T. Frohlich, and G. Tomas M. Hult
Contributors: Frohlich, Markham T; Hult, G. Tomas
Edition: 1st ed
Publisher: American Management Association
Published: 2005
Place of publication: New York
Language: eng
Number of pages: 252
Subjects: Business logistics; Grocery trade; Retail trade
Description: "Extending the Supply Chain examines in-depth some of the most high-profile practitioners of telephone and Internet-based order processing and fulfillment. The authors bring you detailed looks at: Amazon, Dell, and FreshDirect, which use the decoupled extended supply chain model to take custom-assembled or custom-packaged orders from an assembly plant or distribution center to the delivery destination using third-party delivery specialists like FedEx and UPS." "Extending the Supply Chain features dozens of clear examples, charts and graphs, and practical tools to help you establish and maintain a dynamic, customer-focused fulfillment operation, and offers proactive strategies for seamlessly integrating marketing and technology initiatives into your supply chain strategy. Examine the four models, and the authors' recommendations for adapting and implementing each one, to determine which one will help your supply chain stretch all the way to its only acceptable destination - the home of a happy and loyal customer."--BOOK JACKET.
Notes: Includes bibliographical references and index
Table of contents: title: Introduction; title: the great divide between customers and retailers; title: Decoupled extended supply chains; title: Semi: Exteneded supply chains; title: Fully extended supply chains; title: Centralized extended supply chains; title: Strategy : meshing operational and marketing goals; title: Marketing : tapping customers' latent desires; title: Supply chain design : how to bridge the last mile; title: Information technology : facilitating learning and streamlining transactions; title: The future of the extended supply chain