Emotional Intelligence
Publisher: Bookboon
Published: 2013
ISBN-13: 9788776816001
Table of contents: title: Preface; title: 1. Overview of Emotional Intelligence; title: 1.1 Introduction; title: 1.2 Theories of Multiple Intelligences; title: 1.3 The Importance of Emotions; title: 1.4 Emotions and the Brain; title: 2. Why Emotional Intelligence Matters in the Workplace; title: 2.1 Introduction; title: 2.2 Case Study Examples; title: 2.2.1 The Value of Optimism; title: 2.2.2 Cost-Savings from EI; title: 2.2.3 Emotionally Intelligent Leaders; title: 2.2.4 EI and Safer, Happier Workplaces; title: 3. Models of Emotional Intelligence; title: 3.1 Introduction; title: 3.2 The Ability-Based Model; title: 3.3 The Trait Model of EI; title: 3.4 Mixed Models of EI; title: 4. Self-Awareness; title: 4.1 Introduction; title: 4.2 Emotional Self-Awareness; title: 4.2.1 Introduction; title: 4.2.2 Increasing Self-Awareness; title: 4.3 Accurate Self-Assessment; title: 4.3.1 What Self-Assessment Involves; title: 4.3.2 Tools for Self-Assessment; title: 4.3.3 Forecasting Your Feelings; title: 4.4 Self-Confidence; title: 4.3.3 Forecasting Your Feelings; title: 5. Self-Management; title: 5.1 Introduction; title: 5.2 Self-Control; title: 5.2.1 Reflection; title: 5.2.2 Reframing; title: 5.2.3 Rehearsal; title: 5.3 Trustworthiness; title: 5.4 Conscientiousness; title: 5.5 Adaptability; title: 5.6 Achievement Orientation; title: 5.7 Initiative; title: 6. Social Awareness; title: 6.1 Introduction; title: 6.2 Empathy; title: 6.2.1 Awareness and Acknowledgement; title: 6.2.2 Sensitivity; title: 6.3 Organizational Awareness; title: 6.4 Service Orientation; title: 7. Social Skills; title: 7.1 Introduction; title: 7.2 Influence; title: 7.3 Leadership; title: 7.4 Developing Others; title: 7.5 Communication; title: 7.6 Change Catalyst; title: 7.7 Conflict Management; title: 7.8 Building Bonds; title: 7.9 Teamwork and Collaboration; title: 8. Resources