The power of business process improvement
Subtitle: 10 simple steps to increase effectiveness, efficiency, and adaptability
By: Susan Page.
Publisher: American Management Association
Published: 2010
Place of publication: New York
Language: eng
ISBN-13: 9780814414781
Subjects: Workflow -- Management; Organizational effectiveness; Management
Notes: Includes bibliographical references and index.
Table of contents: title: Step 1: Develop the process inventory; title: Step 2: Establish the foundation; title: Step 3: Draw the process map; title: Step 4: Estimate time and cost; title: Step 5: Verify the process map; title: Step 6: Apply improvement techniques; title: Step 7: Create internal controls, tools, and metrics; title: Step 8: Test and rework; title: Step 9: Implement change; title: Step 10: Drive continuous improvement.