Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000
Subtitle: Running a Business in Today's Consumer-Driven World
Publisher: Currency
Published: July 8, 2008
Language: eng
Format: Hardcover
Number of pages: 208
ISBN-13: 9780385522724
Subjects: Customer Service; Marketing - Direct; Business & Economics / Marketing / Direct; Business & Economics; Business / Economics / Finance; Business/Economics