Recruiting and retaining call center employees
Subtitle: eleven case studies from the real world of training
By: Natalie L. Petouhoff, editor.
Contributors: Petouhoff, Natalie L.; American Society for Training and Development.
Series: In action
Publisher: ASTD
Published: 2001
Place of publication: Alexandria, VA
Language: eng
Number of pages: 226
Subjects: Call centers -- Personnel management.