Division of service and business processes
By: Markku Tinilä.
Series: Acta Universitatis Oeconomicae Helsingiensis.; 132
Publisher: Helsinki School of Economics and Business Administration
Published: 1997
Place of publication: [Helsinki]
Language: eng
Number of pages: 175
Subjects: Customer services.; Reengineering (Management); Industrial management.
Notes: Includes bibliographical references (p. 169-175).
Presented as the author's thesis.