Customer relationship management
Subtitle: concepts and technologies
By: Francis Buttle
Edition: 2nd ed.
Publisher: Elsevier/Butterworth-Heinemann
Published: 2009
Place of publication: Amsterdam; Boston
Language: eng
Format: [electronic resource] :
Number of pages: 500
ISBN-13: 9780080949611
Subjects: Management; Business; Customer relations; BUSINESS & ECONOMICS; Customer Relations
Notes: Previous ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004.

Includes bibliographical references and index.

Description based on print version record.