Putting total quality management to work
Subtitle: what TQM means, how to use it, & how to sustain it over the long run
By: Marshall Sashkin & Kenneth J. Kiser.
Contributors: Kiser, Kenneth J.; Sashkin, Marshall.
Publisher: Berrett-Koehler
Published: 1993
Place of publication: San Francisco
Language: eng
Subjects: Total quality management.
Notes: "Revised and expanded from the original paperback version of this work, entitled Total quality management ... published in 1991 by Ducochon Press"--T.p. verso.

Includes bibliographical references and index.