Improving performance in service organizations
Subtitle: how to implement a lean transformation
By: Joyce A. Miller, Tatiana Bogatova, Bruce Carnohan
Contributors: Bogatova, Tatiana; Carnohan, Bruce
Publisher: Lyceum Books
Published: 2011
Place of publication: Chicago, Ill
Language: eng
Number of pages: 205
ISBN-13: 9781933478654
Subjects: Service industries; Organizational effectiveness; Value added; Corporate culture
Notes: Includes bibliographical references and index.
Table of contents: title: Improving performance through a lean transformation; title: Establishing a context for improving organizational performance; title: From knowledge to practice; title: Overview : understanding basic concepts of lean thinking; title: Value streams, wasteful activities, and unacceptable results; title: Performance measures; title: Value stream and process flow mapping; title: Problem solving to identify improvement opportunities; title: Implementing improvements and tracking results; title: Creating a culture of organizational learning and your lean transformation; title: Case studies of lean transformations in service organizations.