An analysis of the effectiveness of electronic mail in the United States Coast Guard
By: Robert E. Day, Jr
Contributors: Naval Postgraduate School (U.S.)
Publisher: Naval Postgraduate School
Published: 1988
Place of publication: Monterey, California
Language: eng
Number of pages: 109
Subjects: Management
Description: This study investigates and analyzes the effectiveness of electronic mail as a communication channel in the United States Coast Guard. The study develops and uses a multi-perspective approach to measure effectiveness; channel effectiveness is measured from an organizational, technical, and personal perspective. The concept of perceived effectiveness is used to measure effectiveness within each the multi-perspectives. The study uses input data from survey forms returned by 108 Coast Guard Officers, Civilian, and Enlisted personnel stationed at United States Coast Guard Headquarters, Washington D.C. The study arrives at several statistically significant conclusions on how the Coast Guard should evaluate, design, and manage communication systems such as electronic mail in order to maximize effectiveness. Theses. (FR)
Notes: Thesis Advisor(s): Suchan, James E.

"June 1988."

Thesis (M.S. in Telecommunications Systems Management)--Naval Postgraduate School, June 1988.

Includes bibliographical references (p. 107-108)

"Approved for public release, distribution unlimited"--Cover.

US Coast Guard (USCG) author.