Introduction to service engineering
By: [edited by] Gavriel Salvendy and Waldemar Karwowski.
Contributors: Salvendy, Gavriel, 1938-; Karwowski, Waldemar, 1953-
Publisher: John Wiley & Sons
Published: 2010
Place of publication: Hoboken, N.J
Language: eng
ISBN-13: 9780470382417
Subjects: Computer networks -- Management; Service industries -- Information technology; Customer service -- Information technology; Service-oriented architecture (Computer science); Systems engineering; Management science
Notes: Includes index.