The Visible Ops Handbook
Subtitle: Implementing ITIL in 4 Practical and Auditable Steps
Publisher: Information Technology Process Institute
Published: June 15, 2005
Language: eng
Format: Paperback
Number of pages: 112
ISBN-13: 9780975568613
Subjects: Computer Books: General; General; Computers
First sentence: Our goal in this phase is to reduce the amount of unplanned work as a percentage of total work done down to 25% or less.