The business of IT
Subtitle: how to improve service and lower costs
By: Robert Ryan and Tim Raducha-Grace
Contributors: Raducha-Grace, Tim
Publisher: IBM Press
Published: 2010
Place of publication: Upper Saddle River, NJ
Language: eng
Number of pages: 292
ISBN-13: 9780137000616
Notes: Includes bibliographical references and index.
Table of contents: title: Improving service and lowering costs; title: IT service lifecycle : improving business performance; title: Adopting IT service management using ITIL; title: IT financial management : the business of IT; title: IT business cases : realizing IT value; title: IT performance management : defining success; title: IT business skills : enabling customer outcomes; title: Success stories : improving service and lowering costs; title: Going forward.