The ITIL® V3 service management awareness pocket guide
Subtitle: the ITIL V3 pocket toolbook, a quick reference guide to all the processes and activities for improving quality and speed
By: Michael Wedemeyer and Ivanka Menken
Contributors: Menken, Ivanka
Publisher: Art of Service
Published: 2008
Place of publication: Brisbane, Australia
Language: eng
Format: [electronic resource] :
Number of pages: 76
ISBN-13: 9781921644634
Subjects: Quality control; Knowledge Capital; Management; BUSINESS & ECONOMICS; Information Management; Information technology; Standards
Other titles: ITIL V3 awareness pocketguide
Notes: Description based on print version record.