Emotional Value
Subtitle: Creating Strong Bonds with Your Customers
Contributors: Michael Edwardson (Foreword)
Publisher: Berrett-Koehler Publishers
Published: April 1, 2000
Language: eng
Format: Hardcover
Number of pages: 310
ISBN-13: 9781576750797
Subjects: Customer services; Personnel & human resources management; Business & Economics; Business / Economics / Finance; Business/Economics; Entrepreneurship; Customer Service; Business & Economics / Customer Service; Business & Economics/Entrepreneurship; Reading Group Guide
First sentence: Customers are not always right.