New findings on consumer satisfaction and complaining
Subtitle: papers from the Fifth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, St. Louis, Missouri, November 6-8, 1980
By: Ralph L. Day and H. Keith Hunt, editors.
Contributors: Day, Ralph L.; Hunt, H. Keith.
Publisher: Dept. of Marketing, School of Business, Indiana University; Additional copies, Division of Research, School of Business, Indiana University
Published: 1982
Place of publication: Bloomington, Ind
Language: eng
Number of pages: 119
Subjects: Consumer satisfaction -- Congresses.; Consumer complaints -- Congresses.
Notes: Includes bibliographical references and index.