Outcomes Management Framework
Subtitle: Frid Framework for Enterprise Knowledge Management, Volume: 4 Edition: 1
Publisher: Frid Enterprises Inc.
Published: 2010
Place of publication: US
Format: Hardcover
Number of pages: 136
ISBN-13: 9780981184739
Table of contents: title: 1	Background	13; title: 1.1	What Is Outcomes Management?	13; title: 1.2	What Outcomes Management is NOT	16; title: 1.3	Why Use Outcomes Management?	17; title: 1.3.1	Outcomes Management and IM/IT Governance	18; title: 1.4	Purpose of this Book	19; title: 1.5	When Should You Use This Book?	20; title: 1.6	Planning Maturity Index	20; title: 1.6.1.1	Planning Maturity Index	22; title: 1.7	The Context of Outcomes Management	26; title: 1.7.1	Integrated Organizational Life Cycles	27; title: 1.7.2	Adoption of Outcomes Management at Various Maturity Levels	28; title: 2	Outcome Management Concepts	34; title: 2.1	What Is an Outcome?	34; title: 2.1.1	Quantitative and Qualitative Outcomes	35; title: 2.1.2	Outcomes as Capabilities	36; title: 2.1.3	Outcomes as Behavioural Change or Control	37; title: 2.1.4	Outcome Attributes	38; title: 2.2	What Is an Outcomes Map?	38; title: 2.3	Critical Success Factors	39; title: 2.3.1	Make sure you are solving the right problem	39; title: 2.3.2	Read an Outcomes Map from Right-to-Left	39; title: 2.3.3	Don’t try to measure everything	40; title: 2.3.4	The Impact of Risk	40; title: 3	Strategy	41; title: 3.1	Quick Guide	41; title: 3.1.1	Step 1: Defining your strategy	41; title: 3.1.2	Step 2: Measuring your strategy	41; title: 3.1.3	Step 3: Managing your strategy	42; title: 4	Defining your Strategy	43; title: 4.1	Developing an Outcomes Map	43; title: 4.2	Classifying the problem to be solved	43; title: 4.3	Defining the problem to be solved	46; title: 4.3.1	Confidence Factoring	48; title: 4.4	Defining Outcome Attributes (RADARS)	48; title: 4.4.1	Creating a RADARS Register	49; title: 4.5	Creating an Outcomes Map	50; title: 4.6	Building an Outcomes Map Using a Case Example	52; title: 4.6.1	Symbols	52; title: 4.6.2	Start at the End and Work Backwards	52; title: 4.6.3	MEDIC – The Behaviors of Outcomes	53; title: 4.6.3.1	Notice the Use of Past Tense in MEDIC Verbs	54; title: 4.6.4	Long-Term Outcomes	54; title: 4.6.5	Adding Medium-Term and Short-Term Outcomes	57; title: 4.6.6	Outcomes that Demonstrate a Corollary-Effect	58; title: 4.6.6.1	Emerging capabilities:	59; title: 4.6.6.2	Mission-Critical Capabilities:	59; title: 4.6.7	Objectives	60; title: 4.6.7.1	The 10 Categories of Objectives	60; title: 4.6.7.2	Mapping Objectives to performance accords	63; title: 4.6.7.3	Objectives Defined in Our Example Outcomes Map	63; title: 4.6.8	Initiatives	69; title: 4.6.8.1	Beyond Initiatives	69; title: 4.6.9	Mapping Risks	70; title: 4.6.9.1	Risks Within Your Control	70; title: 4.6.9.2	Risk Position	70; title: 4.6.9.3	Risks Outside Your Control:	71; title: 5	Measuring your Strategy	73; title: 5.1	Measurements Require Committed Owners	75; title: 5.2	Measuring Objectives and Outcomes	76; title: 5.3	TBS Management Accountability Framework (MAF)	78; title: 5.4	Mapping Outcomes and Objectives to the MAF	81; title: 5.5	How to Measure	85; title: 5.5.1	The KPI Register	85; title: 5.6	Evaluating Your Measures	86; title: 6	Example of a Simplified Outcomes Map	89; title: 7	A More Complex Example	94; title: 8	Managing your Strategy	98; title: 8.1	Guiding Principles for Managing Outcomes	98; title: 8.2	The Living Tree Doctrine	99; title: 8.3	Committing to Action	99; title: 8.4	Leading an Outcomes Management Workshop	100; title: 8.4.1	Step 1 - Collection and Preliminary Analysis	100; title: 8.4.2	Step 2 – Craft a Preliminary Outcomes Map	100; title: 8.4.3	Step 3 – Engage Stakeholders	101; title: 8.5	Assessing Initiatives	102; title: 8.5.1	Terminology	102; title: 8.5.2	Purpose	102; title: 8.5.3	Scope	102; title: 8.5.4	Out of Scope	103; title: 8.5.5	Structure	103; title: 8.5.6	The Sanity Check	103; title: 8.5.7	Scoring Legend	103; title: 8.5.8	Assessment Approach	104; title: 8.5.9	The Assessment Template	104; title: 8.5.9.1	The Assessment Template as a Multi-GATE Assessment	105; title: 9	Lessons Learned	126; title: 10	Conclusion	130