Assessing business excellence
Subtitle: a guide to business excellence and self-assessment
By: L.J. Porter and S.J. Tanner, and the European Centre for Business Excellence.
Contributors: Tanner, S. J.; European Centre for Business Excellence.
Edition: 2nd ed.
Publisher: Elsevier
Published: 2004
Place of publication: Amsterdam [Netherlands]; Boston, Mass
Language: eng
Number of pages: 451
Subjects: Total quality management; Industrial efficiency -- Evaluation; Benchmarking (Management)
Notes: Originally published: Oxford ; Boston : Butterworth-Heinemann, 1996.
Includes index.