Remarkable Service
Subtitle: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
Publisher: Wiley
Published: January 5, 2001
Language: eng
Number of pages: 320
ISBN-13: 9780471380221
First sentence: The Nine Basic Principles of Hospitality and Service may seem to refer to different kinds of acts, but in fact they constitute a code of service that encompasses taking care of the guest or customer.