Learning Points
Subtitle: 100 Activities and Actions for Customer Service Excellence (Learning Points)
Edition: Pap/Cdr edition
Publisher: HRD Press, Inc.
Published: November 2004
Language: eng
Format: Paperback
Number of pages: 144
ISBN-13: 9780874258080
Subjects: Problems, exercises, etc; Management; Customer Service; Business & Economics; Business / Economics / Finance; Skills; Business/Economics; Quality control; Management - General; Human Resources & Personnel Management; Customer services
First sentence: It is important to take the time and effort to get to know your customers.