A qualidade de serviço dos seguros
Subtitle: do modelo tradicional ao ambiente digital
By: Miguel Silveira ; pref. de António Bagão Félix.
Contributors: Félix, Bagão.
Edition: 1.a ed.
Publisher: Principia editora
Published: 2008
Place of publication: Estoril
Language: por
Number of pages: 167
ISBN-13: 9789898131119
Subjects: Insurance companies -- Management -- Portugal; Insurance companies -- Technological innovations -- Portugal
Notes: Originally presented as the author's thesis (master's)--Universidade de Aveiro, 2005.

Includes bibliographical references (p. 143-156).