Surviving dreaded conversations
Subtitle: how to talk through any difficult situation at work
By: by Donna Flagg.
Publisher: McGraw-Hill
Published: 2009
Place of publication: New York
Language: eng
ISBN-13: 9780071630252
Subjects: Psychology, Industrial; Language in the workplace; Workplace environment
Table of contents: title: From dread to said; title: Healthy heads, healthy hearts, healthy words; title: Personalities and feelings; title: Professional maturity; title: Shooting straight from the mouth; title: Employee to boss; title: Employee to employee; title: Boss to employee; title: Employee to customer/client; title: Closure; title: Dreaded conversations in action.