Amaze Every Customer Every Time
Subtitle: 52 tools for delivering the most amazing customer service on the planet
Publisher: Greenleaf Book Group Press
Published: 2013
Place of publication: Austin, TX
Language: eng
Format: Hardcover
Number of pages: 240
ISBN-13: 9781626340091
Table of contents: title: Part one : Amazement 101.; title: Introduction to amazement; title: The case for ace; title: People with the passion to serve; title: Operationalizing helpful; title: The seven amazement principles; title: Part two : The 52 tools for customer amazement.; title: Leadership; title: Culture; title: One-on-one; title: The competitive edge; title: Community; title: Epilogue : Create a demanding customer; title: Final words; title: About the author