Assessing a typology of emergent complaint response styles in an industrial setting
By: Lynn R. Godwin, Patrick L. Schul, Rajiv P. Dant.
Contributors: Schul, Patrick L.; Dant, Rajiv P.; Boston University. School of Management.
Series: Working papers series / Boston University, School of Management -- 93-09; Working papers series -- 93-09.
Publisher: Boston University, School of Management
Published: 1993
Place of publication: Boston, MA
Language: eng