Righting the wrongs
Subtitle: complaints management in the Western Australian Public Sector
By: Auditor General Western Australia.
Series: Report,; no. 9, October 2001; Report (Western Australia. Office of the Auditor General) ;; no. 9 (Oct. 2001)
Publisher: Auditor General
Published: 2001
Place of publication: West Perth, W.A
Language: eng
Number of pages: 52
Subjects: Administrative agencies -- Australia -- Western Australia -- Management.; Consumer complaints -- Australia -- Western Australia.; Customer services -- Australia -- Western Australia.
Notes: Executive summary of report on enclosed flyer.
Also available in an electronic version via the Internet. Address as at 5/2/02: http://www.audit.wa.gov.au/reports/report2001_09.pdf