Clued in
Subtitle: how to keep customers coming back again and again
By: Lewis P. Carbone.
Publisher: FT Prentice Hall
Published: 2004
Place of publication: Upper Saddle River, NJ
Language: eng
Number of pages: 272
Subjects: Customer services -- Evaluation.; Customer services -- Quality control.; Consumer behavior -- Psychological aspects.; Organizational effectiveness -- Management.
Description: "Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses really manage that customer experience ... so they lose the chance to transform customers into lifetime customers." "In this book, Lou Carbone shows exactly how to engineer world-class customer experiences, one clue at a time."--BOOK JACKET.
Notes: Includes bibliographical references and index.