Municipal benchmarks
Subtitle: assessing local performance and establishing community standards
By: David N. Ammons.
Edition: 2nd ed.
Publisher: Sage Publications
Published: 2001
Place of publication: Thousand Oaks, Calif
Language: eng
Number of pages: 501
Subjects: Municipal services -- United States -- Evaluation.; Municipal government -- United States -- Evaluation.; Benchmarking (Managememt) -- United States.
Notes: Includes bibliographical references (p. 471-481) and index.
Table of contents: title: Introduction; title: Performance measurement and benchmarking; title: Animal control; title: City attorney; title: City clerk; title: Courts; title: Development administration; title: Emergency communications; title: Emergency medical services; title: Finance; title: Fire service; title: Fleet maintenance; title: Gas and electric services; title: Human resource administration; title: Information systems; title: Library; title: Management services executive offices, budget, management audit; title: Parking services; title: Parks and recreation; title: Police; title: Property appraisal; title: Public health; title: Public transit; title: Public works engineering and miscellaneous services; title: Purchasing and warehousing; title: Risk management; title: Social services; title: Solid waste collection; title: Streets, sidewalks, and storm drainage; title: Traffic engineering and control; title: Utilities business office; title: Water and sewer services; title: Performance milestones.