Running an effective help desk
Subtitle: planning, implementing, marketing, automating, improving, outsourcing
By: by Barbara Czegel.
Edition: 2nd ed.
Publisher: John Wiley
Published: 1998
Place of publication: New York
Language: eng
Number of pages: 434
Subjects: Computer industry -- Customer services -- Management; Electronic office machine industry -- Customer services -- Management
Notes: Includes bibliographical references and index.