More loyal customers
Subtitle: 21 real world lessons to keep your customers coming back
By: by Kevin Stirtz
Publisher: Stirtz Group
Published: 2008
Place of publication: Minneapolis, MN
Language: eng
Number of pages: 81
ISBN-13: 9781605859521
Subjects: Customer loyality; Consumer behavior; Consumer satisfaction; Consommateurs; Comportement; Satisfaction
Description: This book gives real-world examples, tips, tools and advice on how to get started in increasing the number of return customers to your business.
Table of contents: title: The first step to more loyal customers; title: Six steps to remarkable service; title: Foolish consistency is the hobgoblin of poor service; title: Here's a customer experience lesson from Microsoft; title: Make your service remarkable; title: What do customers really want?; title: It's easy to be better than your competition; title: Focus on serving your customers; title: Four ways you can create customer evangelists; title: More ideas to deliver great customer service; title: How to handle customer complaints; title: Lessons from a vet to improve customer loyalty; title: Consistency keeps customers coming back; title: Your service defines your brand; title: Improve loyalty by caring about your customers; title: Customers have more options than ever (and they know it); title: Are you really listening to your customers?; title: Deliver a great experience to increase loyalty.