Service management
Subtitle: operations, strategy, and information technology
By: James A. Fitzsimmons, Mona J. Fitzsimmons.
Contributors: Fitzsimmons, Mona J.
Edition: 3rd ed.
Publisher: McGraw-Hill
Published: 2001
Place of publication: New York
Language: eng
Number of pages: 646
Subjects: Service industries -- Management.
Notes: Includes bibliographical references and indexes.

System requirements for accompanying computer disc: IBM PC of 100% compatible with a Penium/90 MHz processor, 16MB of RAM, 4x CD-ROM, Microsoft Windows 95 or higher, and either Netscape Navigator 4.0 or higher, or Microsoft Internet Explorer 4.0 or higher.