To satisfy & delight your customer
Subtitle: how to manage for customer value
By: William J. Pardee.
Publisher: Dorset House Pub.
Published: 1996
Place of publication: New York, N.Y
Language: eng
Number of pages: 262
Subjects: Quality function deployment.; Production management -- Quality control.; Consumer satisfaction.
Other titles: To satisfy and delight your customer
Notes: Includes bibliographical references (p. 255-256) and index.