Operations management
By: Terry Hill, Alex Hill
Contributors: Hill, Alex, 1972-
Edition: 3rd ed.
Publisher: Palgrave Macmillan
Published: 2012
Place of publication: Houndmills, Basingstoke, Hampshire; New York
Language: eng
Number of pages: 800
ISBN-13: 9780230362901
Subjects: BUSINESS & ECONOMICS / Industries / Service Industries; BUSINESS & ECONOMICS / Production & Operations Management; Production management; BUSINESS & ECONOMICS / Industries / Manufacturing Industries; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Operations Research
Description: "Operations Management is an ideal text for courses requiring an in-depth yet accessible guide to operations management. This edition has been fully updated to provide coverage of service and manufacturing industries that reflects the modern business environment. Cases cover a range of global brands, ensuring students can apply theory to the real world.  New to this edition:   - New chapters on CSR, Ethics and "Analyzing the Business" - Increased coverage of performance measurement  - New coverage of six sigma and Taguchi  - New section on lean management and improving operations  - Increased coverage of MRP  - Chapters on time and productivity, maintenance and new technology removed  - The preface has been overhauled with a section dedicated to the differences between Operations Management and Essentials of Operations Management  - All the chapters have been re-worked to make the content broader and the coverage deeper"--
Table of contents: title: Machine generated contents note:; title: Managing OperationsOperations StrategyManaging People Corporate Social Responsibility and EthicsDesigning and Developing Services & ProductsDesigning Service Delivery SystemsDesigning Manufacturing ProcessesLocation and LayoutManaging CapacityOperations Scheduling & ExecutionManaging QualityManaging InventoryManaging the Supply ChainImproving Operations Analyzing a Business.