The benchmarking book
By: Michael J. Spendolini.
Publisher: Amacom
Published: 1992
Place of publication: New York
Language: eng
Number of pages: 209
Subjects: Total quality management.
Notes: Includes index.
Table of contents: title: The benchmarking concept; title: The benchmarking process; title: Stage 1: determining what to benchmark; title: Stage 2: forming a benchmarking team; title: Stage 3: identifying benchmark partners; title: Stage 4: collecting and analyzing benchmarking information; title: Stage 5: taking action; title: Ethical and legal issues; title: Keys to benchmarking success.