Beyond customer service, revised
By: Richard F. Gerson.
Edition: Rev. ed.
Series: A Fifty-Minute series book; Fifty-Minute series
Publisher: Crisp Publications
Published: 1998
Place of publication: Menlo Park, Calif
Language: eng
Number of pages: 108
Subjects: Customer relations.; Customer services.
Notes: "Effective programs for retaining your customers"--Cover.