VoIP Service Quality 
Subtitle: Measuring and Evaluating Packet-Switched Voice
Edition: 1 edition
Publisher: McGraw-Hill Professional
Published: January 17, 2003
Language: eng
Format: Hardcover
Number of pages: 317
ISBN-13: 9780071410762
Subjects: Communications engineering / telecommunications; Computer Communications & Networking; Networking - General; Automatic Speech Recognition; Computers; Technology & Industrial Arts; Computer Books: Integrated Systems; Telecommunications; Networking - Network Protocols; Technology / Telecommunications; Acoustics & Sound; Internet - General; Internet telephony
First sentence: The other ambiguity in descriptions of packet-switched voice services that much be clarified at the outside is what is meant by quality of service.