Beyond service
Subtitle: state workers, public policy, and the prospects for democratic administration
By: Greg McElligott.
Publisher: University of Toronto Press
Published: 2001
Place of publication: Toronto; Buffalo
Language: eng
Number of pages: 338
Subjects: Canada. Emploi et immigration Canada (Ministère) -- Fonctionnaires -- Cas, Études de.; Canada. Employment and Immigration Canada (Dept.) -- Officials and employees -- Case studies.; Employee-management relations in government -- Canada.; Civil service -- Canada.; Management -- Employee participation -- Canada.; Fonction publique -- Relations de travail -- Canada.; Fonction publique -- Canada.; Personnel -- Participation à la gestion -- Canada.
Description: "This study concerns one department of Canadian government - Employment and Immigration Canada (EIC) - and one policy field - labour market policy - from 1976 to 1991. McElligott unearths resistance in workplaces where 'cutting edge' neoconservative managers have been trying to reshape government services, and inserts front-line workers into state theories, policy debates, and progressive political strategies.

He argues that the neglect of these workers makes key state theories incomplete and separates policy-making theory - and practice - from actual state outputs. One consequence is that progressive thinkers and activists have forgone many promising strategic opportunities.".

"Beyond Service challenges current trends in administrative theory and policy-making, and will be of interest to academics, policy research bodies, union researchers, educators, and, most important, front-line government workers themselves."--BOOK JACKET.
Notes: Includes bibliographical references (p. 307-329) and index.
Table of contents: title: Machine generated contents note: Part 1: The View from the Front Line; title: I 'Appearing to Be in Control' 17; title: 2 Class and Management in the Canadian State 53; title: 3 Beyond Reason: The New Legidmation 81; title: Part 2: Border Disputes; title: 4 External Pressures, Internal Needs 107; title: 5 Bargaining and Beyond 145; title: 6 Clientsand Consciousness 162; title: 7 Front-Line Workers and Public Policy 188; title: Part 3: Self-Management and Citizenship; title: 8 State Workers and Democratic Administration 217; title: Conclusion: Bringing State Workers in 238; title: NOTES 253; title: REFEENCES 307; title: INDEX 331.