How to have that difficult conversation you've been avoiding
Subtitle: with your spouse, your adult child, your boss, your coworker, your best friend, your parent, someone you're dating
By: Henry Cloud and John Townsend.
Contributors: Townsend, John Sims, 1952-
Edition: 1st ed.
Publisher: Zondervan
Published: 2006
Place of publication: Grand Rapids, Mich
Language: eng
ISBN-13: 9780310267140
Notes: Originally published: Boundaries face to face. Grand Rapids, Mich. : Zondervan, c2003. With discussion guide.
Table of contents: title: Part I. Why you need to have that difficult conversation; title: The conversation can change your life; title: The benefits of a good conversation; title: Part II. The essentials of a good conversation; title: Be emotionally present; title: Be clear about "you" and "I"; title: Clarify the problem; title: Balance grace and truth; title: Stay on task; title: Use the formula, when you do "a," I feel "b"; title: Affirm and validate; title: Apologize for your part in the problem; title: Avoid "shoulds"; title: Be an agent for change; title: Be specific; title: Differentiate between forgiving and trusting; title: Part III. Seeing how it's done; title: Telling people what you want; title: Making someone aware of something; title: Stopping a behavior; title: Dealing with counterattack and other problems; title: Part IV. Getting ready to have the conversation; title: Why you need to get ready; title: How to get ready; title: Part V. Having the conversation with people in your life; title: With your spouse; title: With someone you're dating; title: With your kids; title: With your parents; title: With your adult children; title: At work; title: With people in authority.