Quality management.
Contributors: Medical Group Management Association.
Series: Medical practice management body of knowledge review (2nd ed.) -- v. 7
Publisher: Medical Group Management Association
Published: 2009
Place of publication: Englewood, CO
Language: eng
Number of pages: 96
ISBN-13: 9781568293363
Subjects: Medical offices -- Management; Medical care -- Quality control; Quality Assurance, Health Care -- organization & administration; Practice Management -- organization & administration
Notes: Includes bibliographical references and index.
Table of contents: title: Design and implement a quality management system that leads to the improvement of health care delivery and ensures patient safety; title: Managing patient satisfaction and customer service programs; title: Benchmarking practice performance; title: Create internal processes and systems to participate in pay-for-performance programs to enhance health care quality; title: Managing staff, business, and equipment credentialing and licensure.