Managing workplace conflict
Subtitle: alternative dispute resolution in Australia
By: Bernadine Van Gramberg.
Publisher: Federation Press
Published: 2006
Place of publication: Annandale, N.S. W
Language: eng
Number of pages: 236
ISBN-13: 9781862875777
Subjects: Mediation and conciliation, Industrial -- Australia.; Conflict management -- Australia.; Dispute resolution (Law) -- Australia.; Labor laws and legislation -- Australia.
Description: "Managing Workplace Conflict" critically analyses Alternative Dispute Resolution (ADR) in Australian workplaces. It includes coverage of: various ADR techniques and the roles played by ADR practitioners in workplace conflict; the need for workplace grievance policies and the forms these can take; the suitability of ADR for various types of disputes; the effects of the Work Choices Act 2005 (Cth) on dispute resolution; and three case studies where ADR was utilised in workplace conflict and the experiences of both the human resource consultant and their clients. The book is written against the background of a rapidly changing Australian labour market. It argues that ADR in the Australian workplace needs to be conducted with an understanding of the changed industrial relations environment and the power differences between key workplace stakeholders, as well as commitment to ethical practice and workplace justice.
Notes: Includes bibliographical references (p. 218-230) and index.