A manager's guide to informal complaint handling
By: by Wolfgang Pindur and Loretta Cornelius.
Contributors: Cornelius, Loretta, 1936-; International Personnel Management Association.
Series: Public employee relations library -- Perl 73.; Public employee relations library -- 73.
Publisher: International Personnel Management Association
Published: 1990
Place of publication: Alexandria, Va
Language: eng
Number of pages: 120
Subjects: Grievance procedures.; Personnel management.
Notes: Includes bibliographical references (p. 115-120).