From selling to serving
Subtitle: the essence of client creation
By: Lou Cassara
Publisher: Executive Books
Published: 2004
Place of publication: Mechanicsburg, PA
Language: eng
Number of pages: 240
ISBN-13: 9781933715803
Subjects: Customer relations; Selling; Vente
Notes: Includes bibliographical references (pages 231-233) and index.
Table of contents: title: Be a first rate version of yourself; title: The essence of attraction; title: The power of your authentic intentions; title: Discovering your value; title: Knowing why people work with you; title: Communicating clearly, effectively, and with purpose; title: The energy of relationships; title: The language of trust; title: The elements of a caring conversation; title: Identifying your real products; title: Saying what you mean, meaning what you say; title: Connecting to your client's real needs; title: The moment of truth; title: Vision precedes action; title: The factors that influence decisions; title: Empowering people to commit; title: Converting obstacles to opportunities; title: Aligning intentions with actions.