Service quality in tourism
Subtitle: measurement methods and empirical analysis
By: Michael Langer.
Series: Markt-Management,; Bd. 1
Publisher: Peter Lang; Lang Publishing, Incorporated, Peter
Published: 1997
Place of publication: Frankfurt am Main; New York
Language: eng
Number of pages: 196
Subjects: Tourism.; Customer services.
Notes: Includes bibliographical references (p. 171-188) and index.