Results through relationships
Subtitle: building trust, performance, and profit through people
By: Joe Takash.
Publisher: Wiley
Published: 2008
Place of publication: Hoboken, N.J
Language: eng
Number of pages: 190
ISBN-13: 9780470238264
Subjects: Psychology, Industrial -- Handbooks, manuals, etc; Interpersonal relations -- Handbooks, manuals, etc
Genres: Handbooks, manuals, etc.
Table of contents: title: Introduction; title: We never took a course called relationships 101; title: Here?s how to do it: breakthrough relationship basics; title: A student of how people behave and why they don?t change; title: Chapter 1?be a partner, not an order taker; title: Taking second citizen status for granted; title: The partnership ideal; title: Starting off on the right foot; title: Questions to ask when forming partnering relationships; title: Statements to make when forming partnering relationships; title: Kindfidence; title: Transitioning relationships; title: Phase i?preparation; title: Phase ii?delivery; title: Phase iii?follow-up; title: Reality check: is the resistance coming from the other person?or you?; title: The rewards outweigh the risks; title: The benefits of achieving partnership status; title: Impact: what partnership means to you; title: Chapter 2?reveal your flaws without fear; title: A missed opportunity turned into a made one; title: It takes strength to admit vulnerability; title: A potent mixture; title: Tips and techniques: how to reveal your flaws without fear; title: Bridging the distance; title: Chapter 3?offer honest and direct feedback; title: The argument for feedback; title: Tips and techniques for leveling with a person of influence; title: Troubleshooting: when the feedback session doesn?t go as you planned; title: Benefits: how feedback impacts relationships; title: Chapter 4?relishing productive confrontations; title: Disagree without being disagreeable; title: Unproductive conflict; title: Productive confrontation; title: But what if?; title: Productive confrontation steps; title: Do you want witnesses?; title: Getting results from dealing directly with difficult issues; title: Chapter 5?learn to express gratitude without attitude; title: A simple thanks will do, and a written thanks may do better; title: Do?s and don?ts; title: Modes of expression; title: The suck-up obstacle; title: What should i express appreciation about?; title: Infusing relationships with trust, loyalty and goodwill; title: Chapter 6?develop an acute sense of listening; title: The four sins of poor listening; title: Practicing silence and other listening behaviors that work!; title: Listen with the selfless attitude of a saint; title: Are you listening: a self-audit; title: The foxhole principle: why you can depend on the best listeners; title: Chapter 7?get to know the complete person; title: It?s not enough to know the names of your boss? kids and his golf handicap; title: The complete person questionnairre; title: Getting started: the trick of asking a boundary-crossing question; title: Are you ready for complete relationships?; title: It?s quality, not quantity; title: Chapter 8?; title: Getting others and yourself to tell you the truth; title: Types of self-deception; title: How to start telling yourself the truth; title: Chapter 9?give more than is expected; title: Giving is an attitude as well as an action; title: Why we fail to give at the office; title: Making contributions that count; title: How do you know what to contribute?; title: A range of contribution words and deeds; title: Give from the heart as well as the head; title: Chapter 10?inspiration and facilitation: moving into your relationship partnering future; title: Remind yourself regularly why you partner; title: A relationship-driven world; title: Troubleshooting: how to keep partnering relationships in good shape; title: Don?t place limits on your business relationships; title: Reciprocity: the importance of scratching both backs; title: There?s only so much one man (or woman) can do?and no limit to what two can accomplish; title: </toc>.