New methods of competing in the global marketplace
Subtitle: critical success factors from service and manufacturing
By: Richard E. Crandall and William Crandall.
Contributors: Crandall, William, 1956-
Publisher: Auerbach Publications
Published: 2008
Place of publication: Boca Raton
Language: eng
ISBN-13: 9781420051261
Subjects: Management.; Manufacturing industries -- Management.; Service industries -- Management.
Notes: Includes bibliographical references and index.
Table of contents: value: The vanishing manufacturing service boundary; value: Critical success factors and strategic planning; value: The ITO model; value: The role of management programs in continuous improvement; value: How manufacturing techniques are being adapted to service operations; value: How service techniques are being extended to manufacturing; value: The role of technology in continuous improvement; value: The role of infrastructure in continuous improvement; value: Understanding organizational culture - the elusive key to change; value: Integrated supply chains - from dream to reality; value: The role of services to complement the supply chain; value: The future of improvement programs.