Bie he ci wei luan shuo hua
Subtitle: 20 ge rang gu ke kai xin mai dan de guan jian fu wu
By: Licha Jialage zhu ; Lü Peiyi yi = What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher
Contributors: Lü, Peiyi
Edition: Chu ban
Series: Shi zhan zhi hui guan -- 376; Shi zhan zhi hui guan -- 376.
Publisher: Yuan liu chu ban shi ye gu fen you xian gong si
Published: 2010
Place of publication: Taibei Shi
Language: chi
Number of pages: 213
ISBN-13: 9789573266495
Subjects: Customer services; Management; Humor; Customer relations
Other titles: 20 ge rang gu ke kai xin mai dan de guan jian fu wu
Work titles: What to say to a porcupine
Notes: Translation of: What to say to a porcupine : 20 humorous tales that get to the heart of great customer service.