Quality in customer service
By: Edward Fuchs ; [Joseph M. Juran, editor in chief]
Contributors: Juran, J. M. (Joseph M.), 1904-2008
Publisher: McGraw-Hill
Published: 1999
Place of publication: New York
Language: eng
ISBN-13: 9780071390712
Subjects: Customer services; Customer relations; Consumer satisfaction; Service à la clientèle; Consommateurs; Satisfaction; BUSINESS & ECONOMICS; Customer Relations
Other titles: Juran's quality handbook.
Notes: Includes bibliographical references.