Helping the difficult library patron
Subtitle: new approaches to examining and resolving a long-standing and ongoing problem
By: Kwasi Sarkodie-Mensah, editor.
Contributors: Sarkodie-Mensah, Kwasi.
Publisher: Haworth Information Press
Published: 2002
Place of publication: New York
Language: eng
Number of pages: 303
Subjects: Public services (Libraries); Libraries and community; Libraries -- Public relations; Libraries -- Security measures; Customer relations; Conflict management
Other titles: Reference librarian.
Notes: Includes bibliographical references and index.
Co-published simultaneously as The reference librarian, nos. 75/76, 2002.