Virtual reference best practices
Subtitle: tailoring services to your library
By: M. Kathleen Kern.
Publisher: American Library Association
Published: 2009
Place of publication: Chicago
Language: eng
Number of pages: 148
ISBN-13: 9780838909751
Subjects: Electronic reference services (Libraries)
Notes: Includes bibliographical references and index.
Table of contents: title: Defining virtual reference; title: Implementing virtual reference : is it the right thing, right now?; title: Who are we doing this for?; title: Buy-in : gaining commitment and support; title: Policies : setting expectations of who, when, and what; title: Selecting software; title: Communication : do I have to learn a new language?; title: Determining a staffing model; title: Assessing the costs : budgeting for virtual reference; title: Collaborative virtual reference; title: Aspects of training; title: Marketing your virtual reference service; title: Assessment and evaluation : how are we doing?; title: The road ahead : next steps and emerging technologies.