How To Measure Service Quality & Customer Satisfaction
Subtitle: The Informal Field Guide for Tools and Techniques
Edition: 1 edition
Publisher: South-Western Educational Pub
Published: July 1, 1999
Language: eng
Format: Hardcover
Number of pages: 282
ISBN-13: 9780877572671
Subjects: Sales & marketing; Quality control; Customer services; Business & Economics; Business / Economics / Finance; Textbooks; Business/Economics; Self-Help; Customer Service; Marketing - General; Business & Economics / Marketing / General; Management