role of process designs in efficiency analysis
Subtitle: an empirical investigation of the retail banking industry
By: Frances X. Frei.
Published: 1996
Language: eng
Number of pages: 278
Subjects: Industrial efficiency -- Measurement -- Case studies; Design, Industrial -- Case studies; Bank management -- Case studies
Genres: Case studies.
Notes: Thesis (Ph. D.)--University of Pennsylvania, 1996.

Includes bibliographical references (p. 272-278).

Reproduction (Photocopy). Ann Arbor, Mich. : UMI Dissertation Services, 1998.