High performance healthcare
Subtitle: using the power of relationships to achieve quality, efficiency and resilience
By: by Jody Hoffer Gittell.
Publisher: McGraw-Hill
Published: 2009
Place of publication: New York
Language: eng
Subjects: Health care teams; Medical cooperation; Health facilities -- Personnel management
Notes: Includes bibliographical references.
Table of contents: title: The challenges we face; title: What is relational coordination?; title: How relational coordination drives quality and efficiency performance; title: A different kind of high performance work system; title: Select for teamwork; title: Measure team performance; title: Reward team performance; title: Resolve conflicts proactively; title: Invest in frontline leadership; title: Design jobs for focus; title: Make job boundaries flexible; title: Create boundary spanners; title: Connect through pathways; title: Broaden participation in patient rounds; title: Develop shared information systems; title: Partner with your suppliers; title: Combine work practices to build a high performance work system; title: Respond to pressure with resilience; title: Transform your organization in a systemic way; title: Support change at the industry level.