The little black book
Subtitle: assessing cross-cultural service competence in travel and tourism work placements
By: by C.M. Devereux.
Contributors: WA Consultants.
Publisher: WA Consultants
Published: 1999
Place of publication: Cheam
Language: eng
Number of pages: 30
Subjects: Customer services -- Standards -- Cross-cultural studies.; Tourism -- Customer services -- Standards -- Cross-cultural studies.; Tourism -- Employees -- Training of.
Genres: Cross-cultural studies.
Notes: Includes bibliographical references.