Beyond warranty
Subtitle: building your referral business
By: Carol Smith.
Contributors: Smith, Carol, 1946-
Publisher: BuilderBooks; National Association of Home Builders
Published: 2008
Place of publication: Washington, DC
Language: eng
Number of pages: 272
ISBN-13: 9780867186321
Subjects: Construction industry -- Customer services; Warranty -- Forms
Genres: Forms.
Notes: Rev. ed. of: Warranty service for home builders. c2002.

Includes bibliographical references.
Table of contents: title: Home owner expectations; title: New home warranty; title: Warranty standards and maintenance guidelines; title: Warranty service structure; title: Decisions; title: Warranty repairs; title: Special handling; title: Closure; title: Denials; title: Trade contractors; title: Warranty reports; title: Warranty office routine; title: The service horizon: beyond traditional warranty; title: Staffing for after-move-in service.