10 powerful ideas for improving patient care.
By: Maureen Bisognano and James Conway ; with Dan Schummers.
Contributors: Conway, James, 1947-; Schummers, Dan.
Series: Executive essentials
Publisher: Health Administration Press
Published: 2008
Place of publication: Chicago, Ill
Language: eng
Number of pages: 70
ISBN-13: 9781567932874
Subjects: Medical care -- Quality control; Patient Care -- methods; Quality Assurance, Health Care -- organization & administration; Safety Management -- organization & administration
Other titles: Ten powerful ideas for improving patient care
Notes: Cover title.

Includes bibliographical references.
Table of contents: title: Idea 1. Change handoffs to handovers; title: Idea 2. Involve patients in care redesign: just do it!; title: Idea 3. Eliminate muda; title: Idea 4. Leverage the power of middle managers; title: Idea 5. Execute your strategies; title: Idea 6. Use patient navigation; title: Idea 7. Implement simulation training; title: Idea 8. Engage board leaders; title: Idea 9. Adopt new building and space designs; title: Idea 10. Do the right thing: communicate, apologize, support, resolve, and learn.