The Paradox of Excellence
Subtitle: How Great Performance Can Kill Your Business
Publisher: Jossey-Bass
Published: August 17, 2005
Language: eng
Format: Hardcover
Number of pages: 224
ISBN-13: 9780787981396
Subjects: Quality Assurance (QA) & Total Quality Management (TQM); Leadership; Business/Economics; Business & Economics; Business / Economics / Finance; Management; Customer Service; Business & Economics / Leadership; Customer relations; Success in business