Quality management in hospitality
Subtitle: best practice in action
By: edited by Andrew Lockwood, Michael Baker, Andrew Ghillyer.
Contributors: Lockwood, Andrew.; Baker, Michael.; Ghillyer, Andrew.
Publisher: Cassell
Published: 1996
Place of publication: London
Language: eng
Number of pages: 167
Subjects: Hospitality industry -- Management.; Tourist trade -- Management.; Quality assurance.