Front office management for the veterinary team
By: Heather Prendergast.
Edition: 1st ed.
Publisher: Saunders
Published: 2011
Place of publication: St. Louis, Mo
Language: eng
Number of pages: 488
ISBN-13: 9781437704464
Subjects: Veterinary services -- Administration; Animal health technicians; Office management; Veterinary Medicine -- organization & administration -- United States; Animal Technicians -- United States; Office Management -- organization & administration -- United States; Practice Management, Medical -- organization & administration -- United States; Veterinarians -- United States
Notes: Includes bibliographical references and index.
Table of contents: title: Veterinary health care team members; title: Reception team; title: Team management; title: Veterinary ethics and legal issues; title: Human resources; title: Stress and burnout; title: Practice design; title: Technology in the office; title: Outside diagnostic laboratory services; title: Marketing; title: Client communications; title: Interacting with a grieving client; title: Appointment and appointment management systems; title: Medical records and medical record management; title: Inventory and inventory management; title: Controlled substances; title: Logs; title: Accounts receivable; title: Pet health insurance; title: Preparing and maintaining a budget; title: Occupational hazards and safety issues; title: Security; title: Clinical assisting; title: Calculations and conversions; title: Professional development.