Managing Service Quality (Quality Management in Services)
Contributors: Paul Kunst (Editor); Jos Lemmink (Editor)
Edition: Volume II edition
Publisher: Sage Publications Ltd; SAGE Publications Ltd
Published: January 28, 1996
Language: eng
Format: Hardcover
Number of pages: 128
ISBN-13: 9781853963308
Subjects: Production & quality control management; Service Industries Management; Business & Economics; Business / Economics / Finance; Business/Economics; Quality Control; Business & Economics / Marketing / General; Marketing - General
First sentence: In the services literature, a distinction has been drawn between core and peripheral aspects of the service product.