Improving library and information services through self-assessment
Subtitle: a guide for senior managers and staff developers
By: Margaret Kinnell, Bob Usherwood and Kathryn Jones.
Contributors: Usherwood, Bob.; Jones, Kathryn.
Series: British Library Research and Innovation Report -- 172.
Publisher: Library Association
Published: 1999
Place of publication: London
Language: eng
Number of pages: 180
Subjects: Libraries -- Self-evaluation.; Library administration.; Total quality management.; Libraries -- Self-evaluation.
Notes: Includes bibliographical references and index.