Measuring performance
Subtitle: a toolkit of traditional and alternative methods
By: by David Jenkins
Publisher: Gower Pub.
Published: 2012
Place of publication: Farnham, Surrey; Burlington, Vt
Language: eng
Number of pages: 141
ISBN-13: 9780566088605; 9781409440253
Subjects: Performance; Management; Organizational effectiveness; Measurement
Notes: Includes bibliographical references (p. [135]) and index.
Table of contents: title: Getting measures right; title: The emergence of value as a measure; title: The idea of command as the source of accounting doctrine; title: Budgets, targets and standards; title: The ideology behind standard accounting doctrine; title: How budgets and targets are set; title: Motivation, coordination and planning; title: The hidden costs of flawed planning; title: Measures and the process chain; title: Counting the cost of disruption to the process; title: How to measure the cost of command; title: What needs to be done to reform standard accounting doctrine; title: How to use measures for coordination, planning and control; title: The productivity goal and how to achieve it; title: Home or away: the truth about outsourcing; title: Measuring changes in productivity; title: How to measure response; title: How to measure innovation; title: How to measure improvement; title: How to measure results and motivation; title: How to test your information system; title: Measurement systems: the options; title: League tables and performance review.