Meeting Japanese service expectations
Subtitle: a handbook for Canadian tourism operators
By: by Tourism Research Group and Timmons & Associates.
Contributors: Tourism Research Group.; Timmons and Associates.; Tourism Canada.; Canada. Industry, Science and Technology Canada.
Publisher: Industry, Science and Technology Canada
Published: 1992
Place of publication: [Ottawa, Ont.]
Language: eng
Number of pages: 71
Subjects: Tourism -- Canada; Travelers -- Canada
Notes: "December 1992".

"Produced for Industry, Science and Technology Canada - Tourism".

At head of title on cover:  Tourism Canada.

Includes bibliographical references (p. 69-71).