Supporting users and troubleshooting desktop applications on a Microsoft Windows XP operating system (70-272)
Subtitle: textbook
By: Joli Ballew.
Publisher: Microsoft Press
Published: 2005
Place of publication: Redmond, Wash
Language: eng
Number of pages: 372
Subjects: Microsoft Windows (Computer file); Electronic data processing personnel -- Certification; Operating systems (Computers) -- Management; Application software -- Management
Notes: "Microsoft official academic course, 70-272"--Cover.

"Part no. X10-89830"--p. [4] of cover.

"Microsoft learning"--p. [4] of cover.

CDs included: Student CD and MS Office Professional Edition 2003, 30-day trial version.

Includes index.
Table of contents: title: 1. Introduction to desktop support; title: 2. Resolving a service call; title: 3. Troubleshooting the operating system; title: 4. Microsoft Outlook 2003 and Outlook Express; title: 5. Configuring Internet Explorer; title: 6. Install and configure Microsoft Office applications; title: 7. Troubleshoot Office applications; title: 8. Common connectivity problems; title: 9. Security and security permissions; title: 10. Protect the computer; title: 11. Troubleshooting application access on multiuser, multiboot, and networked computers; title: Appendix A: Microsoft Windows XP service pack 2.