Effective Help Desk Specialist Skills
Publisher: Pearson IT Certification
Published: 2015
Place of publication: Indianapolis, IN
Language: eng
Format: Hardcover
Number of pages: 456
ISBN-13: 9780789752406
Table of contents: title: Introduction; title: Introduction to help desk support roles; title: Communication skills; title: Personal skills; title: Technical skills; title: Security skills; title: Troubleshooting skills; title: Writing skills; title: Training skills; title: Business skills; title: Calculating help desk value