Effective practices to select, acquire, and implement a utility CIS
By: prepared by Melanie Rettie ... [et al.] ; jointly sponsored by Awwa Research Foundation ... [et al.].
Contributors: Rettie, Melanie.; AWWA Research Foundation.
Publisher: Awwa Research Foundation : American Water Works Association
Published: 2005
Place of publication: Denver, Colo
Language: eng
Number of pages: 160
Subjects: Water utilities -- Data processing.
Notes: Includes bibliographical references (p. 153-157).
Table of contents: title: Executive summary; title: 1. Introduction and project approach; title: 2. Water utility customer information system project framework; title: 3. State of the water industry relative to customer information systems; title: 4. Water utility CIS benchmarking survey results; title: 5. Vendor input on water CIS project practices; title: 6. Case study methodology and findings; title: 7. Secondary research findings; title: 8. Conclusions & recommendations; title: 9. Application to the industry & future research; title: Appendix A. Participant CIS challenges and recommendations; title: Appendix B. Vendor input; title: Appendix C. CIS project framework description; title: Appendix D. Case study process; title: Appendix E. Glossary; title: Appendix F. Survey questions; title: Bibliography; title: Abbreviations.