Good practices in citizen-centred service
By: D. Marie Blythe with D. Brian Marson for the Citizen-Centred Service Network [and] Canadian Centre for Management Development ; contributions from Stephen Bent ... [et al.].
Contributors: Marson, D. Brian.; Bent, Stephen.; Citizen-Centred Service Network (Canada); Canadian Centre for Management Development. Learning Centre.
Publisher: The Centre
Published: 1999
Place of publication: [Ottawa]
Language: eng
Number of pages: 176
Subjects: Administrative agencies -- Customer services -- Canada.; Administrative agencies -- Canada -- Management.; Customer services -- Canada -- Management.; Consumer satisfaction -- Canada -- Evaluation.; Fonction publique -- Service à la clientèle -- Canada.; Services d'information gouvernementaux -- Canada.; Service à la clientèle -- Canada -- Gestion.; Consommateurs -- Satisfaction -- Canada -- Évaluation.
Notes: Includes bibliographical references.
Issued also in French under title: Pratiques exemplaires d'un service axé sur les citoyens.
"The Learning Centre"--Cover.