Benchmarking for Best Practices in the Public Sector
Subtitle: Achieving Performance Breakthroughs in Federal, State, and Local Agencies (Jossey Bass Public Administration Series)
Edition: 1st ed edition
Publisher: Jossey-Bass
Published: October 15, 1996
Language: eng
Format: Hardcover
Number of pages: 272
ISBN-13: 9780787902995
Subjects: Political structure & processes; Quality Assurance (QA) & Total Quality Management (TQM); Total quality management in government; Management - General; Public Administration; Quality (Management); Business / Economics / Finance; Total quality management in go; Business/Economics; Public Affairs & Administration; Political Science / General; United States; Benchmarking (Management)
Description: Benchmarking for Best Practices in the Public Sector is a unique, practical guide that shows public officials and administrators at all levels of government how to identify best practices and implement them in their organizations. The authors go beyond abstract concepts to bring benchmarking to life with real cases from federal, state, and local governments.

They show how benchmarking methods have been adapted to the unique needs of the public sector and describe the tangible benefits gained by public agencies that have applied these techniques.

Offering step-by-step advice along with checklists, flowcharts, sample forms, a resource directory, and other tools to help managers take action quickly, the authors demonstrate what benchmarking is and how it differs in the public sector, six criteria for selecting a program or process to be benchmarked, ways to generate support and ideas for a benchmarking project, how to select and work with a benchmarking partner, and how to plan a strategy for using the project's findings.