Verbal judo
Subtitle: the gentle art of persuasion.
By: George J. Thompson and Jerry B. Jenkins.
Edition: Rev. ed.
Publisher: Quill
Published: 2004
Place of publication: New York
Language: eng
Number of pages: 222
Subjects: Police training -- United States; Interpersonal communication; Persuasion (Rhetoric); Persuasion (Psychology); Influence (Psychology); Social conflict
Description: Improve communication, resolve conflicts, and avoid the most common conversational disasters through simple, easily remembered strategies that deflect and redirect negative behaviour. Verbal judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper hand in most disputes.