Interpersonal skills in organizations
By: Suzanne C. De Janasz, Karen O. Dowd, Beth Z. Schneider.
Contributors: Dowd, Karen O.; Schneider, Beth Z.
Edition: 3rd ed.
Publisher: McGraw-Hill Irwin; McGraw-Hill/Irwin
Published: 2009
Place of publication: Boston
Language: eng
Number of pages: 464
ISBN-13: 9780073405018
Subjects: Organizational behavior; Psychology, Industrial; Interpersonal relations
Notes: Includes index.
Table of contents: title: Journey into self-awareness; title: Self-disclosure and trust; title: Establishing goals consistent with values and ethics; title: Self-management; title: Understanding and working with diverse others; title: The importance and skill of listening; title: Conveying verbal messages; title: Persuading individuals and audiences; title: Negotiation; title: Building teams and work groups; title: Managing conflict; title: Achieving business results through effective meetings; title: Facilitating team success; title: Making decisions and solving problems creatively; title: Power and politicking; title: Networking and mentoring; title: Coaching and providing feedback for improved performance; title: Leading and empowering self and others; title: Project management.