Communication & management skills for the pharmacy technician
By: Jody Jacobson Wedret.
Contributors: American Pharmacists Association.
Publisher: American Pharmacists Association
Published: 2009
Place of publication: Washington, D.C
Language: eng
ISBN-13: 9781582121031
Subjects: Pharmacy technicians; Pharmacists' Aides; Communication; Pharmaceutical Services -- organization & administration; Professional Competence
Other titles: Communication and management skills for the pharmacy technician
Notes: Includes bibliographical references and index.
Table of contents: title: Communication skills; title: Customer service; title: Working with diverse patient populations; title: Professionalism and ethics in the workplace; title: Understanding and applying HIPAA; title: Role of the technician in different practice settings; title: Third-party issues; title: Maintaining medication and inventory control systems; title: Workflow management; title: Staff management; title: Team building, coaching, and mentoring; title: Selected issues affecting pharmacy practice.