Business Writing with Heart
Subtitle: how to build great work relationships one message at a time
Publisher: Syntax Training
Published: 2013
Place of publication: Seattle, WA
Language: eng
ISBN-13: 9780977867905
Table of contents: title: Introduction; title: Part one : The essentials.; title: Add heart to your writing one message at a time; title: Protect your relationships by avoiding bad email behaviors; title: Part two : The opportunities : powerful messages that often get overlooked.; title: Write mighty thank-yous; title: Give positive, powerful feedback; title: Send congratulations to warm hearts and build relationships; title: Convey condolences to connect with others; title: Personal introductions : pave the way to new relationships; title: In your job search : write messages that build relationships and create opportunities; title: Send meaningful Christmas, Chanukah, and New Year's greetings; title: Part three : The challenges : messages that can make or break relationships.; title: Write apologies to mend fences and support relationships; title: Share bad news without fostering bad feelings; title: Say no clearly and courageously; title: Disagree with discretion, not destruction; title: Remind people without nagging or whining; title: Deal with anger (yours and theirs) to preserve relationships or end them well; title: Share constructive feedback to improve performance and relationships; title: Communicate around the globe with courtesy and wisdom; title: Part four : Take action.; title: Create your action plan for building relationships one message at a time; title: For your reference; title: Recommended resources : learn more about building relationships; title: Ways to render names and titles in greetings and on envelopes; title: Greetings (salutations) for letters, notes, emails, and texts; title: About the author