Business process improvement toolbox
By: Bjørn Andersen
Edition: 2nd ed
Publisher: ASQ Quality Press
Published: 2007
Place of publication: Milwaukee, Wis
Language: eng
Number of pages: 296
ISBN-13: 9780873897198
Subjects: Reengineering (Management); Benchmarking (Management); Reengineering (Management) -- Charts, diagrams, etc
Notes: Includes bibliographical references (p. 287-290) and index
Table of contents: title: Business process improvement; title: Why is improvement necessary?; title: A business process improvement framework; title: Understanding the organization's stakeholders and strategic direction; title: Stakeholder expectations of improvement; title: Reviewing the organization's strategy; title: SWOT analysis; title: Competitive forces analysis; title: Strategy map; title: Understanding your current business processes; title: From processes to departments to business processes; title: Definition of a business process; title: Classification of business processes; title: Identifying the organization's business processes; title: Business process modeling; title: Relationship mapping; title: Traditional flowchart; title: Cross-functional flowchart; title: Flowchart divided into process segments; title: Several-leveled flowchart; title: Flowchart with statistics; title: Paper-and-pencil or PC?; title: Using performance measurement in business process improvement; title: The role of performance measurement in business process improvement; title: Implementing a performance measurement system; title: Performance indicators; title: Creating a business process improvement roadmap; title: Improvement project planning; title: Trend analysis; title: Spider chart; title: Performance matrix; title: Criteria testing; title: Quality function deployment; title: Organizing for business process improvement; title: Business process improvement skills; title: Organizational modes that support business process improvement; title: Quality circles; title: Cross-functional teams; title: Stimulating an improvement culture; title: The business process improvement toolbox; title: The need for a toolbox; title: A business process improvement model; title: The tools in the toolbox; title: Tools for collecting data about the performance shortcoming; title: Sampling; title: Surveying; title: Check sheet; title: Problem concentration diagram; title: Tools for analyzing the performance shortcoming; title: Critical incident; title: Pareto chart; title: Cause-and-effect chart; title: Five whys analysis; title: Scatter chart; title: Histogram; title: Relations diagram; title: Matrix diagram; title: Is-is not analysis; title: Bottleneck analysis; title: Tools for generating ideas and choosing among them; title: Brainstorming; title: Brainwriting/Crawford slip method; title: Six thinking hats; title: Nominal group technique; title: Paired comparisons; title: Tools for creating improvements; title: Streamlining; title: Bureaucracy elimination; title: Redundancy elimination; title: Value-added analysis; title: Process cycle time reduction; title: Idealizing; title: Quality function deployment; title: Statistical process control/control chart; title: Definitions of variation; title: Basic statistics; title: Types of control charts; title: Constructing control charts; title: Interpreting the control charts; title: Process capability; title: Six Sigma; title: The six sigma process; title: Six Sigma in the organization; title: Business process reengineering; title: A process for conducting business process reengineering; title: Planning; title: Reengineering; title: Transformation; title: Implementation; title: Benchmarking; title: Definitions of benchmarking; title: Conducting a benchmarking study; title: Tools for implementing improvements; title: AT analysis; title: Tree diagram and process decision program chart; title: Force field analysis; title: Sample university - improving student satisfaction; title: Description of the organization; title: Development of performance priorities; title: Understanding the current processes and performance shortcoming; title: Analysis of the performance shortcoming; title: Generating ideas and improvement proposals; title: Implementation of improvements; title: Green carpet seed - Revamping the business model; title: Description of the organization; title: Development of performance priorities; title: Understanding the current processes and performance shortcoming; title: Generating improvement ideas; title: Developing an improved process; title: Implementation of the new service; title: Appendix Template package; title: SWOT analyis; title: Trend analysis; title: Spider chart; title: Performance matrix; title: Criteria testing; title: Quality function deployment; title: Relationship mapping; title: Cross-functional flowchart; title: Check sheet; title: Pareto chart; title: Cause-and-effect chart; title: Five whys analysis; title: Scatter chart; title: Histogram; title: Relations diagram; title: Is-is not analysis; title: Paired comparisons; title: Control chart; title: Force field analysis