ICMI's call center management dictionary
Subtitle: the essential reference for contact center, help desk and customer care professionals
By: Brad Cleveland.
Contributors: Incoming Calls Management Institute.
Publisher: Call Center Press
Published: 2003
Place of publication: Annapolis, Md
Language: eng
Number of pages: 222
Subjects: Call centers -- Management -- Dictionaries.; Customer services -- Management -- Dictionaries.
Genres: Dictionaries.
Other titles: Call center management dictionary
Notes: Includes bibliographical references (p. 211-214).