The management and control of quality
By: James R. Evans, William M. Lindsay.
Contributors: Lindsay, William M.
Edition: 5th ed.
Publisher: South-Western
Published: 2002
Place of publication: Australia; Cincinnati, Ohio
Language: eng
Number of pages: 912
Subjects: Quality control; Total quality management; Quality assurance
Notes: Includes bibliographical references and index.

Accompanying disc contains case studies, web links, a glossary, simulations for teaching concepts, and spreadsheet templates in Microsoft Excel formats.