Beschwerdemanagement
By: Martin Riemer.
Series: Campus Forschung ;; Bd. 515.; Schwerpunktreihe "Marketing und Verbraucherarbeit" ;; Bd. 3; Campus Forschung.; Bd. 3.
Publisher: Campus
Published: 1986
Place of publication: Frankfurt; New York
Language: ger
Number of pages: 295
Subjects: Consumer complaints.; Consumer satisfaction.
Notes: Bibliography: p. 287-295.