The practice of outsourcing
Subtitle: from information systems to BPO and offshoring
By: Leslie P. Willcocks and Mary C. Lacity.
Contributors: Lacity, Mary Cecelia.; Willcocks, Leslie.
Publisher: Palgrave Macmillan
Published: 2009
Place of publication: Basingstoke [England]; New York
Language: eng
Number of pages: 493
ISBN-13: 9780230205413
Subjects: Contracting out; Offshore outsourcing
Notes: Includes bibliographical references and index.
Table of contents: title: Outsourcing practice : the search for flexibility and control / Leslie Willcocks and Mary Lacity; title: Realizing outsourcing expectations : incredible promises, credible outcomes / Mary Lacity, Rudy Hirschheim and Leslie Willcocks; title: Contracting and relationships in IT outsourcing / Guy Fitzgerald and Leslie Willcocks; title: Cooperative partnerships and IT outsourcing : from contractual obligation to strategic aliance? / Leslie Willcocks and Chong Choi; title: Offshore outsourcing : a country too far? / Kuldeep Kumar and Leslie Willcocks; title: IT outsourcing in public sector contexts : researching risk and strategy / Leslie Willcocks, Mary Lacity and Thomas Kern; title: IT sourcing : examining the privatization option in public administration / Mary Lacity and Leslie Willcocks; title: Analyzing IT outsourcing decisions : size, interdependency and risk / Wendy Currie and Leslie Willcocks; title: Information technology insourcing : myths and realities / Rudy Hirschheim and Mary Lacity; title: Contracts, control and "presentation" in IT outsourcing / Thomas Kern and Leslie Willcocks; title: IT outsourcing configuration : defining and designing outsourcing arrangements / Sara Cullen, Peter Seddon and Leslie Willcocks; title: IT outsourcing success : a framework for assessing intentions and outcomes / Sara Cullen, Peter Seddon and Leslie Willcocks; title: Business process outsourcing : the promise of the enterprise partnership model / David Feeny, Leslie Willcocks and Mary Lacity; title: Outcomes from offshore outsourcing : evidence from a client's perspective / Joseph Rottman and Mary Lacity; title: Offshore outsourcing, strategy and the role of social capital / Joseph Rottman and Mary Lacity; title: Creating global shared services : sourcing lessons from Reuters / Mary Lacity and Jim Fox.