TSA's efforts to fix its poor customer service reputation and become a leaner, smarter agency
Subtitle: hearing before the Subcommittee on Transportation Security of the Committee on Homeland Security, House of Representatives, One Hundred Twelfth Congress, second session, June 7, 2012
Publisher: U.S. G.P.O.
Published: 2013
Place of publication: Washington
Language: eng
Number of pages: 32
Subjects: Rules and practice; Customer services; Airline passenger security screening; Evaluation; Commercial Aeronautics; Security measures; United States. Transportation Security Administration; United States
Notes: Shipping list no.: 2013-0205-P.

"Serial no. 112-97."