Challenges in delivering services
Subtitle: the front-line hospitality and tourism employee perspective
By: Christine Lundberg
Series: Skrifter från Högskolan i Borås : -- 21
Publisher: Göteborgs universitet, Handelshögskolan; Högskolan i Borås, distribution
Published: 2010
Place of publication: Göteborg; Borås
Language: eng
Number of pages: 62
ISBN-13: 9789185659524
Subjects: Employee motivation; Customer services; Consumer satisfaction
Notes: Originally presented as the author's thesis (doctoral)--Göteborgs University, 2010.

Added t.p. with thesis statement and abstract laid in.

Includes bibliographical references.

Abstract in Swedish.