Stakeholder perceptions of utility role in environmental leadership
By: prepared by Chris Tatham, Robert Cicerone, and Elaine Tatham.
Contributors: Cicerone, Robert.; Tatham, Elaine L.
Publisher: AWWA Research Foundation/American Water Works Association/IWA Pub.
Published: 2006
Place of publication: Denver, CO
Language: eng
Number of pages: 147
ISBN-13: 9781583214329
Subjects: Water utilities -- United States -- Public opinion.; Water utilities -- Canada -- Public opinion.; Water-supply -- Environmental aspects.; Environmental responsibility.; Social responsibility of business.; Public opinion polls.; Water utilities -- Customer services -- United States.; Water utilities -- Customer services -- Canada.
Notes: Includes bibliographical references (p. 145-146).
Table of contents: Executive summary; 1. What is environmental leadership?; 2. How environmental stakeholders and water utility managers view the role of a water utility in environmental leadership; 3. How customers perceive environmental leadership; 4. Engaging employees to promote environmental leadership; 5. Building partnerships to promote environmental leadership; 6. Using communication to change customer perceptions about a water utility's role in environmental leadership; 7. Building support for environmental leadership initiatives; Appendix A. Organizing an environmental leadership advisory board; Appendix B. Environmental leadership forum summaries; Appendix C. How to plan an environmental leadership forum in your community; Appendix D. Survey results.