Improving productivity in service sector.
Contributors: Asian Productivity Organization.; APO Workshop on Productivity in Service Sector (1997 : Singapore)
Publisher: Asian Productivity Organization
Published: 1998
Place of publication: Tokyo
Language: eng
Number of pages: 201
Subjects: Service industries -- Asia -- Management -- Congresses.; Financial services industry -- Asia -- Management -- Congresses.
Genres: Congresses.
Notes: Includes bibliographical references.
"Report of the APO Workshop on Productivity in Service Sector (SYP-02-97) held in Singapore from 22-25 July 1997"--T.p. verso.
Table of contents: title: Machine generated contents note: FOREWORD; title: I. SUMMARY AND CONCLUSIONS 3; title: II. RESOURCE PAPERS; title: Transforming Boundary between Service and Manufacturing; title: Shigenobu O hara 11; title: ICI Pharmaceuticals: A Customer Satisfaction Journey; title: Julie W eatherstone 32; title: Service Sector Productivity: A Singaporean Perspective; title: Sharon Chang 70; title: What is Benchmarking?; title: Benedict Thomas Anandam 78; title: III. SELECTED COUNTRY PAPERS; title: Republic of China Sheng-Min Simon Chen 91; title: India (1)Chandra Prakash Gupta 102; title: India (2)Pratibha M ohan 113; title: Republic of KoreaKeun Hee Rhee 130; title: Malaysia Mohd. Razali Hussain 147; title: NepalShambhu Nath Pant and Padama Prasad Paudel 155; title: Pakistan Shahid Raja 169; title: PhilippinesCharito Rovira and Edina Carina Panganiban 177; title: Sri LankaNissanka Weerasinghe 184; title: IV. APPENDICES; title: Appendix 1: Program and Schedule 195; title: Appendix II: List of Participants and Resource Persons 197.