Customer satisfaction measurement
Subtitle: the example of prolonged satisfaction with ATMs
By: Luiz Moutinho.
Series: Financial and banking economics research paper series / Cardiff Business School, Financial and Banking Economics Research Department -- no.1/2/B; Financial and banking economics research paper (Cardiff Business School, Department of Financial and Banking Economics) -- no.1/2/B.
Publisher: Cardiff Business School, Financial and Banking Economics Department
Published: 1992
Place of publication: Cardiff
Language: eng