201 ways to say no gracefully and effectively
By: Alan Axelrod and Jim Holtje.
Contributors: Holtje, James.
Series: A quick-tip survival guide
Publisher: McGraw-Hill
Published: 1997
Place of publication: New York, NY
Language: eng
Number of pages: 150
Subjects: Assertiveness (Psychology); Assertiveness (Psychology) -- Problems, exercises, etc.; Interpersonal communication.
Other titles: Two hundred one ways to say no gracefully and effectively; Say no gracefully and effectively