Incident management for operations
By: Rob Schnepp, Ron Vidal, and Chris Hawley
Contributors: Vidal, Ron, author; Hawley, Chris, author
Edition: First edition.
Published: 2017
Language: eng
Number of pages: 156
ISBN-13: 9781491917626
Subjects: Emergency management; Management; Information technology
Description: "Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation."--Back cover.
Notes: Includes index.
Table of contents: title: Foreword; title: Preface; title: Evaluating the incident response PROCESS; title: The incident management system (IMS); title: The incident commander (IC); title: Scaling the incident response; title: Unified command (UC); title: After action review (AAR).