Helpdesking
Subtitle: knowing and learning in IT support practices
By: Ann-Charlotte Bivall
Series: Gothenburg studies in educational sciences -- 366
Publisher: University of Gothenburg, Acta Universitatis Gothoburgensis
Published: 2015
Place of publication: Gothenburg
Language: eng
Number of pages: 137
ISBN-13: 9789173468275; 9789173468282
Subjects: Customer services; Information technology
Notes: Added t.p. with thesis statement and abstract laid in.

Originally presented as the author's thesis (doctoral)--Göteborgs universitet, 2015.

Includes bibliographical references and index.

Summary in Swedish.