Internal support services
Subtitle: delivering excellence : a conference report
By: [edited by Elizabeth J. Miranda].
Contributors: Miranda, Elizabeth.; Conference Board.; Internal Support Services Conference (1995 : New York, N.Y., and San Diego, Calif.)
Series: Report / The Conference Board ;; no. 1142-96-CH; Conference Board report ;; no. 1142-96-CH.
Publisher: Conference Board
Published: 1996
Place of publication: New York, NY
Language: eng
Number of pages: 41
Subjects: Performance standards; Work measurement; Personnel management; Organizational change -- Management; Customer services -- Quality control; Total quality management
Description: This report looks at how executives are using performance measurement techniques, customer satisfaction drivers, and organizational arrangements to facilitate excellence.
Notes: Cover title.
"Contains excerpts of speeches delivered at the Conference Board's Internal Support Services Conference held in New York City on June 28-29 and in San Diego on May 8-9, 1995"--P. [2].