Exam room communication
Subtitle: a quick guide for veterinarians
By: Jon Klingborg
Contributors: American Animal Hospital Association
Publisher: AAHA Press
Published: 2011
Place of publication: Lakewood, Colo
Language: eng
ISBN-13: 9781583261644
Subjects: Veterinary Medicine; Methods; Communication; Veterinary; Veterinarians; Physical Examination; Professional-Patient Relations; Psychology
Notes: Includes bibliographical references and index.
Table of contents: title: What do clients really want?; title: Verbal and nonverbal communication during the office call; title: Grief communication and euthanasia; title: When good cases go bad : breakdowns in communication; title: Cognitive and social styles; title: Determining cognitive style; title: The hawk; title: The dog; title: The kitten; title: The owl; title: Communicating with all cognitive styles via the FAL-E system; title: Assessing your own veterinary communication style; title: Field guide to veterinary personality types; title: Avoiding communication quicksand.