Service Management Process Maps, Your route to service excellence (IT Management Topics)
Contributors: Nancy Hinich (Editor); John Kampman (Editor); Robert Sterbens (Editor); Peter Waterhouse (Editor); Gary West (Editor); Jane Wilkinson (Editor)
Edition: 1st edition
Publisher: Van Haren Publishing
Published: 2007
Format: Paperback
Number of pages: 147
ISBN-13: 9789087530440