Reference service statistics & assessment
Subtitle: a SPEC kit
By: compiled by Eric Novotny.
Contributors: Novotny, Eric.; Association of Research Libraries. Office of Leadership and Management Services.
Series: SPEC kit -- 268.
Publisher: Association of Research Libraries, Office of Leadership and Management Services
Published: 2002
Place of publication: Washington, D.C
Language: eng
Number of pages: 142
Subjects: Reference services (Libraries) -- Statistics.; Reference services (Libraries) -- Evaluation.; Academic libraries -- Reference services -- Statistics.; Academic libraries -- References services -- Evaluation.
Genres: Statistics.; Evaluation.
Other titles: Reference service statistics and assessment.
Notes: "September 2002."

Bibliography: p. 141-142.