Measuring patient satisfaction for improved patient services
By: Stephen Strasser, Rose Marie Davis.
Contributors: Davis, Rose Marie, 1947-
Series: Management series / American College of Healthcare Executives; Management series (Ann Arbor, Mich.)
Publisher: Health Administration Press
Published: 1991
Place of publication: Ann Arbor, Mich
Language: eng
Number of pages: 210
Subjects: Patient satisfaction; Medical care surveys; Medical care -- Evaluation; Consumer Satisfaction; Health Services -- organization & administration -- United States
Notes: Includes bibliographical references (p. 203-204) and index.