What Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers
Subtitle: Satisfied Customers, Increased Revenue, Improved Profitability
Publisher: Wiley
Published: March 1996
Language: eng
Number of pages: 288
ISBN-13: 9780471641230
First sentence: WHY THE TORTOISE? We all know that the tortoise is a slow, plodding animal-yet it always ends up where it is headed.