Improving quality and productivity in the logistics process
Subtitle: achieving customer satisfaction breakthroughs
By: by Patrick M. Byrne, William J. Markham.
Contributors: Markham, William J.; Council of Logistics Management.
Publisher: Council of Logistics Management
Published: 1991
Place of publication: Oak Brook, IL (2803 Butterfield Road, Oak Brook, IL 60521)
Language: eng
Number of pages: 435
Subjects: Physical distribution of goods -- United States -- Management.; Industrial productivity -- United States -- Measurement.; Total quality management -- United States.; Consumer satisfaction -- United States.
Notes: Includes bibliographical references (p. 431-435).