Managing to improve public services
By: edited by Jean Hartley ... [et al.].
Contributors: Hartley, Jean, 1953-
Publisher: Cambridge University Press
Published: 2008
Place of publication: New York
Language: eng
ISBN-13: 9780521866415; 9780521708272
Subjects: Public administration -- Management; Public administration -- Management -- Evaluation
Table of contents: title: The agenda for public service improvement / Jean Hartley and Chris Skelcher; title: Does governance perform? Concepts, evidence, causalities, and research strategies  / Chris Skelcher; title: Performativity, management and governance / Paul M. Collier; title: Critical assessment of performance measurement for policy making / Michael Pidd; title: Priority setting in the public sector : turning economics into a management process / Cam Donaldson... [et al.]; title: Public service productivity : new approaches to performance measurement in health sectors / Mary O'Mahony, Philip Stevens, and Lucy Stokes; title: Performance measurement systems and the criminal justice system : rationales and rationalities / Barbara Townley; title: Valuing public sector outputs / Rachel Baker... [et al.]; title: The use of geodemographics to improve public service delivery / Paul A. Longley and Michael Goodchild; title: The innovation landscape for public service organizations / Jean Hartley; title: Innovation type and organizational performance : an empirical exploration / Richard M. Walker and Fariborz Damanpour; title: Public service failure and turnaround : towards a contingency model / George Boyne; title: Orchestrating complex and programmatic change in the public services / Mike Wallace and Michael Fertig; title: Conclusions : current themes and future direction for research / Cam Donaldson... [et al.].