Conflict and crisis communication
Subtitle: principles and practices
By: edited by Carol A. Ireland, Martin Fisher, and Gregory M. Vecchi
Publisher: Routledge
Published: 2011
Place of publication: London; New York, NY
Language: eng
Number of pages: 215
ISBN-13: 9780415615112; 9780415615129; 9780203330406
Subjects: Negotiation; Interpersonal communication; Conflict management
Notes: Includes bibliographical references and index.
Table of contents: title: Conflict and crisis negotiation : the negotiated resolution model by Gregory M. Vecchi; title: Negotiation : principles and theoretical underpinnings by Neil Gredecki; title: Crisis situations : communications, goals, and techniques by Samuel L. Browning, Andrea M. Brockman, and Vincent B. van Hasselt; title: Application of the critical incident to mental illness and cognitive impairment : considerations and implications by Carol A. Ireland; title: Application of the critical incident to personality disorder : considerations and implications by Carol A. Ireland; title: Ethical considerations in a conflict and crisis situation by Martin J. Fisher; title: Expertise of the negotiator in conflict and crisis communication by Martin J. Fisher; title: When the management of the critical incident goes wrong : pitfalls and suggested approaches by Debbie Marsh; title: Post critical incident : considerations by Abigail S. Tucker; title: Held against their choice : behaviour, considerations and implications for the captive by Carol A. Ireland and Gretory M. Vecchi.