Analysis of electric utilities workforce
Subtitle: staffing and training benchmarks
By: Illinois Commerce Commission
Publisher: Illinois Commerce Commission
Published: 2010
Place of publication: [Springfield, Illinois]
Language: eng
Subjects: Government policy; Workflow; Benchmarking (Management); Analysis; Occupational training; Training of; Electric industry workers; Personnel management; Electric utilities
Other titles: Report to the General Assembly; Staffing and training benchmarks; Report to the General Assembly : analysis of electric utilities workforce,  staffing and training benchmarks
Description: P.A. 95-0081 and P.A. 96-0582 amended the Public Utilities Act to direct the Illinois Commerce Commission to conduct a workforce analysis study of each Illinois electric utility to determine the adequacy of staffing levels from 1995 - 2006, and to require staff of the Commission to develop benchmarks for employee staffing levels and training related to the following job classifications: · in-house workers, commonly referred to as "linemen" · customer service call-center employees · meter  service or repair employees.
Notes: Cover title.

"August 16, 2010."

Also available online.