The cost of bad behavior
Subtitle: how incivility is damaging your business and what to do about it
By: by Christine Pearson and Christine Porath.
Contributors: Porath, Christine Lynne.
Publisher: Portfolio
Published: 2009
Place of publication: New York
Language: eng
Number of pages: 224
ISBN-13: 9781591842613
Subjects: Courtesy; Work environment; Consumer satisfaction
Notes: Includes bibliographical references and index.
Table of contents: title: What is "incivility"?; title: How prevalent is incivility in society, really?; title: What could incivility cost a company? a case study; title: The roots of workplace incivility; title: What a waste! how incivility wrecks performance; title: Amygdala hijacking : how our brains respond to incivility; title: Stress and burnout; title: Teams pay a price; title: When employees leave; title: Misery loves company : the cost to your reputation; title: Time wounds all heels : even offenders lose; title: Success! how five organizations have set the course; title: Top 10 things a firm should do to create a civil workplace; title: What's a leader to do?; title: What's a target to do?; title: What's an offender to do?; title: What could society do?.