A passion for excellence
Subtitle: the leadership difference
By: Tom Peters, Nancy Austin.
Contributors: Austin, Nancy.
Publisher: Random House
Published: 1985
Place of publication: New York
Language: eng
Format: Hardcover
Number of pages: 437
ISBN-13: 9780394544847
Subjects: Industrial management -- United States
Description: This book is an inspiring, career-transforming book published for people who want to get ahead. It takes the reader behind the scenes in some of the most successful organizations and analyzes what makes them distinctive. Here are real people, real companies, real numbers. Here is what is needed to know about the crucial elements of success: constant innovation, staying in touch with customers, encouraging the contributions of everyone in the company, and maintaining the integrity that is basic to leadership. Here are the secrets of building excellence.
Notes: Includes bibliographies and index.
Table of contents: title: Introduction : A revolution is brewing; title: Part one : Common sense.; title: A blinding flash of the obvious; title: MBWA : the technology of the obvious; title: Integrity and the technology of the obvious; title: Part two : Customers.; title: Common courtesy : the ultimate barrier to competitor entry; title: No such thing as a commodity; title: "Mere perception" : on the irreducible humanness of customers; title: Quality is not a technique; title: The "smell" of the customer; title: Some (more) good reading on customers; title: Part three : Innovation.; title: The mythology of innovation, or a Skunkworks tale; title: Three skunks; title: The context of innovation; title: The "smell" of innovation; title: Some (more) good reading on innovation; title: Part four : People, people, people.; title: Bone-deep beliefs; title: Ownership!; title: Applause Applause; title: Some (more) good reading on people; title: Part five : Leadership.; title: Attention, symbols, drama, vision  and love; title: Transformations and enhancements : small wins, debureaucratizing and pockets of excellence; title: Coaching; title: Doing MBWA; title: Excellence in school leadership; title: What price excellence?; title: Some (more) good reading on leadership; title: A guide to key concepts