The Enemy Within
Subtitle: Actions That Self-Destruct Companies, Customer Service and Jobs
Publisher: Mcgraw-Hill
Published: November 1996
Language: eng
Format: Paperback
Number of pages: 249
ISBN-13: 9780074703243
Subjects: Economics, Finance, Business and Industry; Success in business; Customer services; Business / Economics / Finance; Business/Economics; Customer Service; Marketing - General; Marketing