Efektivitas pelayanan prima sebagai upaya meningkatkan pelayanan di rumah sakit
Subtitle: perspektif psikologi : laporan penelitian
By: oleh M. Noor Rochman Hadjam.
Publisher: Lembaga Penelitian, Universitas Gadjah Mada, Departemen Pendidikan Nasional
Published: 2001
Place of publication: Jogjakarta
Language: ind
Notes: In Indonesian, with summary in English.
Includes bibliographical references (leaves [27]-[28], 1st group).
LC copy imperfect: text on p. 26, 1st group partially unreadable.