Customer satisfaction through quality
Subtitle: an international perspective
By: by Catharine G. Johnston and Mark J. Daniel.
Contributors: Daniel, Mark.; Canada Awards for Business Excellence Program; Conference Board of Canada.
Series: Report -- 74-91-E; Conference Board of Canada report -- 74-91
Publisher: Conference Board of Canada
Published: 1991
Place of publication: Ottawa, Ont
Language: eng
Number of pages: 90
Subjects: Customer relations; Total quality management; Canada -- Economic policy.
Notes: October 1991.

Cover title.

Includes bibliographical references.