The Civility Solution
Subtitle: What to Do When People Are Rude
Publisher: St. Martin's Griffin; St. Martin's Press
Published: September 1, 2009
Format: Paperback
Number of pages: 192
ISBN-13: 9780312369644
Subjects: Health, Mind & Body -- Relationships -- Interpersonal Relations; Health, Mind & Body -- Self-Help -- Success; Reference -- Etiquette
First sentence: Eight tough weeks into my stint as a reluctant conscript in the Italian Army, I was not looking forward to another ten months in the stark isolation of my remote Alpine outpost.