Metrics-based process mapping
Subtitle: identifying and eliminating waste in office and service processes
By: Karen Martin and Mike Osterling
Contributors: Osterling, Mike
Publisher: CRC Press
Published: 2013
Place of publication: Boca Raton, FL
Language: eng
Number of pages: 104
ISBN-13: 9781439886687
Subjects: Industrial efficiency; Production management; Industrial productivity; Measurement; Evaluation; Manufacturing processes
Notes: "Second edition"--Introd.

Includes index.
Table of contents: title: What is a process?; title: What is metrics-based process mapping (MBPM)?; title: Mapping preparation; title: Mapping essentials : understanding the current state; title: Mapping essentials : designing and implementing the future state; title: Process documentation : an Excel-based solution; title: Process management.