Sustaining total quality
By: edited by Theresa Brothers and Elizabeth Miranda.
Contributors: Brothers, Theresa.; Miranda, Elizabeth.; Conference Board.
Series: Report / Conference Board ;; no. 1025; Conference Board report ;; no. 1025.
Publisher: Conference Board
Published: 1993
Place of publication: New York, NY
Language: eng
Number of pages: 54
Subjects: Total quality management -- United States; Customer services -- United States; Communication in management -- United States
Description: "Based on excerpts of speeches from the Conference Board's European and U.S. Quality Conferences, this report describes how companies are facing the challenges of total quality management"--P. 7.
Notes: Caption title.