The customer service workbook
By: Neville Lake & Kristin Hickey.
Contributors: Hickey, Kristin.; Institute of Directors.
Series: The Sunday Times business enterprise guide
Publisher: Kogan Page
Published: 2002
Place of publication: London
Language: eng
Number of pages: 223
Subjects: Customer services
Notes: Includes bibliographical references ([p. 217]) and index.
Published in association with the Institute of Directors.