Emotional labor and crisis response
Subtitle: working on the razor's edge
By: by Sharon H. Mastracci, Mary E. Guy, and Meredith A. Newman
Contributors: Guy, Mary E. (Mary Ellen); Newman, Meredith A., 1949-
Publisher: M.E. Sharpe
Published: 2011
Place of publication: Armonk, N.Y
Language: eng
Number of pages: 173
ISBN-13: 9780765625182
Subjects: Crisis management; Public service employment; Psychological aspects
Notes: Includes bibliographical references and index.
Table of contents: title: Emotional labor as public good and the state as harbor of refuge; title: A blind spot in public administration theory; title: but not in practice; title: Human capital issues; title: Communicating competence and cultivating trust; title: Who gets the blame? Who gets the credit? Government responsiveness and accountability; title: Of the people : legitimacy, representativeness, and the difference that gender makes; title: Professional standards and discretion in crisis response; title: Reflections on the why, how, and what of emotional labor.