The management of service operations
Subtitle: proceedings of the Operations Management Association : annual international conference, 6-7 January 1988, University of Warwick, UK
By: edited by Robert Johnson.
Contributors: Johnston, Robert
Publisher: IFS Publications
Published: 1988
Place of publication: Bedford
Language: eng
Number of pages: 472
Subjects: Service industries -- Management; Service industries -- Quality control; Service industries -- Labor productivity
Notes: Includes bibliographical references and index.