Anonymous hero
Subtitle: emergency dispatcher pre- arrival instructions
By: Lonnie Barbach, executive producer ; Deborah Shames, director/writer ; Pamela Thomas, producer.
Contributors: Shames, Deborah.; Thomas, Pamela.; Focal Point Productions.
Series: ANONYMOUS HERO
Publisher: Focal Point Productions; Pyramid Film & Video [distributor]
Place of publication: [S.l.]; Santa Monica, CA
Format: Videorecording
Number of pages: 33
Subjects: EMERGENCY MEDICAL SERVICES FILMS AND VIDEOS; Emergency medical services.; Emergency medical personnel.; Medical emergencies.; First aid in illness and injury.
Description: Uses re-enactments of actual emergency calls received by 911 operators to teach dispatchers how to question callers to obtain the most useful information and how to control the hysterical caller with repetitive persistence.
Notes: Host, Jeff Clawson.

This tape does NOT have captions or subtitles.