Managing conflict
Subtitle: a practical guide to resolution in the workplace
By: David Liddle
Publisher: Kogan Page Limited
Published: 2017
Language: eng
Number of pages: 301
ISBN-13: 9780749480882
Copyright date: 2017
Subjects: BUSINESS & ECONOMICS / Human Resources & Personnel Management; BUSINESS & ECONOMICS / Organizational Development; Interpersonal conflict; BUSINESS & ECONOMICS / Organizational Behavior; Conflict management; Personnel management; Prevention
Description: xiii, 301 pages ; 24 cm
Notes: Includes bibliographical references and index.
Table of contents: title: Acknowledgements; title: Introduction; title: Putting conflict into context; title: What's wrong with contemporary conflict management and what can organizations do about it?; title: The lifecycle of a conflict : how and why conflicts escalate; title: The causes and the sources of dysfunctional conflict; title: Managing conflict : a legal perspective; title: A practical guide to managing conflict; title: Measuring the costs of conflict; title: The psychology of conflict and conflict management; title: The resolution spectrum; title: Developing a resolution policy to replace your traditional grievance procedure; title: Mediation : an in-depth analysis; title: How to develop an internal mediation scheme; title: Tackling bullying and harassment : from process to people; title: Total conflict management : a whole-systems approach for preventing and resolving conflict; title: Managing workplace and employment disputes : an international perspective; title: Resolution resources; title: Conclusion; title: Glossary; title: Index.