Innovations and good practices in single-window service
By: Stephen Bent, Kenneth Kernaghan, D. Brian Marson.
Contributors: Kernaghan, Kenneth, 1940-; Marson, D. Brian.
Publisher: Canadian Centre for Management Development
Published: 1999
Place of publication: [Ottawa]
Language: eng
Number of pages: 106
Subjects: Administrative agencies -- Customer services -- Canada.; Government information agencies -- Customer services -- Canada.; Customer services -- Canada -- Management.; Consumer satisfaction -- Canada -- Evaluation.; Fonction publique -- Service à la clientèle -- Canada.; Services d'information gouvernementaux -- Canada.; Service à la clientèle -- Canada -- Gestion.; Consommateurs -- Satisfaction -- Canada -- Évaluation.