Customer Care or Nightmare! How to win over Customers and Keep Them for Life
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740308679
Table of contents: title: Sisältö; title: Passion; title: Some Facts About Your Customers; title: Attitude & Behaviour; title: The Customer Is Always Right!; title: Personality & Social Styles; title: Body Language & Image; title: Is Your Receptionist A Top Performer?; title: Excellent Telephone Skills; title: Doing & Saying The Right Thing: The Importance Of Telephone Etiquette; title: Dealing With Difficult People & Situations; title: Questionning Skills; title: Summary