Reinventing the patient experience
Subtitle: strategies for hospital leaders
By: Jon B. Christianson ... [et al.].
Contributors: Christianson, Jon B.
Publisher: Health Administration Press
Published: 2007
Place of publication: Chicago
Language: eng
ISBN-13: 9781567932782
Subjects: Hospital care -- United States; Hospital patients -- Care -- United States; Hospitals -- United States -- Administration; Hospital-Patient Relations -- United States; Hospital Administration -- methods -- United States
Notes: Includes bibliographical references.
Table of contents: title: The challenge to hospitals: reinventing the hospital experience; title: Windber Medical Center - crisis leads to change; title: St. Rose Dominican Hospitals-Siena campus. Creating a new environment for hospital; title: Careabbott Northwestern Hospital. Combining high tech and high touch; title: Florida Hospital-Celebration Health. Becoming a living laboratory; title: Highline Medical Center. Maintaining the momentum; title: Charles Medical Center-Bend. Adjusting to change; title: North Hawaii Community Hospital. A blended medicine perspective; title: The Valley Hospital. Reinvigorating nursing at the bedside; title: Putting the components of a patient-focused hospital in place; title: Measuring and sustaining success.