Managing Quality in The 21st Century
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740300772
Table of contents: title: Content; title: 1. Introduction; title: 1.1. Definition of Quality; title: 1.2. Understanding Quality Management; title: 1.3. Development of Quality Thinking; title: 1.4. Summary; title: 2. Why Quality Management?; title: 2.1. Introduction; title: 2.2. What is Wrong with Traditional Approaches?; title: 2.3. Tangible Benefits; title: 2.4. Intangible Benefits; title: 2.5. Summary and impact; title: 3. Standards and Models; title: 3.1. Why Do we Need Standards and Models?; title: 3.2. ISO 9000 Series Standards; title: 3.3. Self- Assessment Models of Quality; title: 4. Customers; title: 4.1. Introduction; title: 4.2. Customers and Quality: The Myths; title: 4.3. Requirements Gathering and Value Analysis; title: 4.4. Summary; title: 5. Leadership in Quality Management; title: 5.1. Introduction; title: 5.2. Principles of Leadership for Quality; title: 5.3. Summary and impact; title: 6. Strategic Quality Management; title: 6.1.; title: 6.2. Introduction; title: 6.3. Vision, Mission and Values; title: 6.4. Strategic Objectives; title: 6.5. Hoshin Kanri; title: 6.6. Summary; title: 7. Processes; title: 7.1. Introduction; title: 7.2. Business Processes: The Reality; title: 7.3. Process Planning; title: 7.4. Process Control; title: 7.5. Process Capability; title: 7.6. Benefits of SPC; title: 7.7. Summary; title: 8. Supplier Partnerships; title: 8.1. The ‘Transactional’ Supplier Relationship Model; title: 8.2. The Supplier Partnership Model; title: 8.3. Summary and Impact; title: 9. People in Quality Management; title: 9.1. Introduction; title: 9.2. Respect for the Individual; title: 9.3. Empowerment, Motivation and Participation; title: 9.4. Teamwork; title: 9.5. Developing People; title: 9.6. Summary and impact; title: 9.7. Change and Process Improvement; title: 9.8. Introduction; title: 9.9. Process Improvement; title: 9.10. Change and Change Management; title: 9.11. Summary and impact; title: 10. Implementing Quality Management; title: 10.1. Introduction; title: 10.2. Will-Focus-Capability; title: 10.3. Prepare the Organization for Transformation; title: 10.4. Take Action to Achieve Transformation; title: 10.5. Communicate, Review, Diagnose and Revitalise; title: 10.6. Critical Success Factors; title: 11. References