Customer service excellence
Subtitle: using information technologies to improve service delivery in government.
Contributors: John F. Kennedy School of Government. Strategic Computing and Telecommunications in the Public Sector Program.
Publisher: John F. Kennedy School of Government, Harvard University
Published: 1994
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 97
Subjects: Customer relations -- United States.; Administrative agencies -- Technological innovations -- United States.; Civil service -- Technological innovations -- United States.; Information technology -- United States.
Other titles: Using information technologies to improve service delivery in government
Notes: "Strategic Computing and Telecommunications in the Public Sector, a program of the Taubman Center"--Cover.

Includes bibliographical references (p. 87-97)