Linking customer and employee satisfaction to the bottom line
Subtitle: a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes
By: Derek R. Allen and Morris Wilburn
Contributors: Wilburn, Morris, 1953-
Publisher: ASQ Quality Press
Published: 2002
Place of publication: Milwaukee, Wis
Language: eng
Number of pages: 238
Subjects: Job satisfaction; Industrial management; Consumer satisfaction; Success in business
Notes: Includes bibliographical references (p. 225-232) and index.