Call centres and human resource management
Subtitle: a cross-national perspective
By: edited by Stephen Deery and Nicholas Kinnie.
Contributors: Deery, Stephen, 1955-; Kinnie, Nicholas, 1955-
Publisher: Palgrave Macmillan
Published: 2004
Place of publication: New York
Language: eng
Number of pages: 306
Subjects: Call centers -- Great Britain -- Personnel management; Customer services -- Great Britain -- Management; Call centers -- Australia -- Personnel management; Customer services -- Australia -- Management; Call centers -- United States -- Personnel management; Customer services -- United States -- Management
Notes: Includes bibliographical references and index.
"The material is drawn principally from a conference held at King's College London in November 2001"--Introd.