Service work
Subtitle: critical perspectives
By: edited by Marek Korczynski and Cameron Macdonald.
Contributors: Korczynski, Marek.; Macdonald, Cameron.
Publisher: Routledge
Published: 2009
Place of publication: New York, NY
Language: eng
Number of pages: 195
ISBN-13: 9780415953177; 9780415953160; 9780203892268
Subjects: Service industries; Service industries workers; Service industries workers -- Labor unions; Labor unions
Description: "Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairytale images, to seek out and understand the reality of service workers' experience. Within the sociology of work and related literatures, there are an increasing number of empirical studies of different types of service work, but there has been little progress in attempts to theorize the nature of service work, per se. This book fills this gap by bringing together major scholars from the US and UK who use a range of critical perspectives to explore key elements in the organization and experience of contemporary service work. It will make an invaluable secondary text for advanced undergraduates and graduates studying courses/modules such as sociology of work, industrial sociology, social theory and work, organization studies, and organizational theory."--book jacket.
Notes: Includes bibliographical references and index.