Beyond Reason
Subtitle: Using Emotions as You Negotiate
Publisher: Viking Adult
Published: October 6, 2005
Language: eng
Format: Hardcover
Number of pages: 256
ISBN-13: 9780670034505
Subjects: Psychology; Negotiating; Business/Economics; Business & Economics; Business / Economics / Finance; Negotiation; Psychology & Psychiatry / Emotions; Emotions
First sentence: A prospective customer threatens to back out of an agreement just before the final document is signed.