Leadership for great customer service
Subtitle: satisfied employees, satisfied patients
By: Thom A. Mayer and Robert J. Cates
Contributors: Cates, Robert J.
Edition: Second edition.
Series: ACHE management series
Publisher: Health Administration Press
Published: 2014
Place of publication: Chicago, Illinois
Language: eng
Number of pages: 236
ISBN-13: 9781567936421
Copyright date: 2014
Subjects: Patient satisfaction; Medical personnel and patient; Medical care; Quality control
Notes: Includes bibliographical references.