Emotional Intelligence Secrets
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740304008
Table of contents: title: Content; title: Author Biography; title: 1. What EQ is, and what it can do for you; title: 1.1. What EQ can do for you; title: 1.2. What does EQ cover?; title: 1.3. How is EQ different from IQ?; title: 1.4. Can quiet people have high EQ?; title: 1.5. Can you learn EQ?; title: 1.6. Are women and men equally good at EQ?; title: 1.7. Do you show signs of high EQ?; title: 1.8. Overview of this book; title: 2. Self-Awareness; title: 2.1. Three big clues that you could benefit from greater self-awareness; title: 2.2. Three questions to ask yourself to get on track quickly; title: 2.3. How do others respond to you?; title: 2.4. How would you feel?; title: 2.5. What you don’t know can hurt you; title: 2.6. Steps for raising your Self-Awareness; title: 3. Self-Management; title: 3.1. Avoid emotional hijacking; title: 3.2. Control your impulses quickly; title: 3.3. Set boundaries with others, even if you’re quiet or shy; title: 3.4. Actions to focus on to diffuse conflict; title: 3.5. Watch words to be wary of in times of conflict; title: 3.6. Too direct? How to true to your nature but still be heard; title: 3.7. Never again tell people at work this!; title: 4. Energy Management; title: 4.1. Leverage emotional energy; title: 4.2. Use your emotions to blow past the inertia of procrastination; title: 4.3. This first energy-draining saying may surprise you; title: 4.4. Your second energy-draining saying is “I don’t have time.”; title: 4.5. Your third biggest energy-draining saying is “Someone made me”; title: 4.6. Three great resources that you always have available; title: 4.7. Be emotionally resilient; title: 5. Social Awareness; title: 5.1. How are you perceived by others?; title: 5.2. Why is it beneficial to care how people see you?; title: 5.3. Major credibility killers that inhibit your ability to connect with others and to be taken seriously; title: 5.4. Projecting reveals secrets about you!; title: 5.5. Are emotions contagious?; title: 5.6. Make sure you’re not toting someone else’s burden!; title: 5.7. Is your social group holding you back?; title: 6. Relationship Management; title: 6.1. Cultivate a greater degree of social savvy; title: 6.2. A closer look at listening with HEART; title: 6.3. Empathize and people will love you!; title: 6.4. Recognize your Point of Power; title: 6.5. Why to welcome your boss’s negative feedback; title: 6.6. How to look good after negative feedback; title: 6.7. Why to be happy about the fact that there are difficult people; title: 7. Influence; title: 7.1. Develop the highest paid skill; title: 7.2. You can be a multiplier; title: 7.3. Five basic needs to feed so you can connect more meaningfully with others; title: 7.4. Be the willow, people like people who are like themselves; title: 7.5. Fake or Flexible?; title: 7.6. Richer because of our differences