Metrics 2.0
Subtitle: creating scorecards for high-performance work teams and organizations
By: Ruth A. Huwe.
Publisher: Praeger
Published: 2010
Place of publication: Santa Barbara, Calif
Language: eng
ISBN-13: 9780313384561; 9780313384578
Subjects: Organizational effectiveness -- Measurement; Performance -- Measurement; Total quality management; Benchmarking (Management)
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction to metrics; title: Introduction to scorecards; title: Systems theory: the foundation for contemporary metric systems; title: The measurement of productivity, quality, and other scorecard variables; title: Metrics for individuals: performance appraisal; title: First-level team scorecards; title: Departmental scorecards; title: Organization scorecards; title: Scale construction; title: Customer surveys; title: Measurement issues; title: Statistics primer; title: Engagement: getting from metrics to action; title: Metrics as feedback; title: Metrics and motivation; title: Putting it all together; title: Special topics; title: Collection of indicators and metrics.