Mastering the unpredictable
Subtitle: how adaptive case management will revolutionize the way that knowledge workers get things done
By: [edited by] Keith D. Swenson
Publisher: Meghan-Kiffer Press
Published: 2010
Place of publication: Tampa, Fla
Language: eng
Number of pages: 337
ISBN-13: 9780929652122
Subjects: Management; Technological innovations; Organizational effectiveness; Strategic planning; Knowledge management; Workflow; Kennismanagement
Notes: Includes bibliographical references (pages 319-326) and index.
Table of contents: title: Nature of knowledge work  -- Keith D. Swenson; title: What to do when modeling doesn't work  -- Jacob P. Ukelson; title: Moving from anticipation to adaptation  -- Tom Shepherd; title: Technology for case management  -- John T. Matthias; title: Elements of adaptive case management  -- Max J. Pucher; title: Data orientation  -- Dana Khoyi; title: Templates, not programs  -- Dana Khoyi and Keith D. Swenson; title: Healthcare  -- David Hollingsworth; title: Improving knowledge work  -- Frank Michael Kraft; title: Innovation management  -- Henk de Man, Shiva Prasad, and Theodor van Donge; title: Achieving agility  -- Dermot McCauley; title: Next evolution of continuous improvement  -- Caffrey Lee and Julie Miller; title: Historical perspective -- Keith D. Swenson.