Transportation performance management
Subtitle: insight from practitioners
By: Cambridge Systematics, Inc., High Street Consulting Group
Contributors: National Cooperative Highway Research Program; American Association of State Highway and Transportation Officials; United States. Federal Highway Administration; Cambridge Systematics; High Street Consulting Group
Series: NCHRP report -- 660; Report (National Cooperative Highway Research Program) -- 660.
Publisher: Transportation Research Board
Published: 2010
Place of publication: Washington, D.C
Language: eng
Number of pages: 48
ISBN-13: 9780309154727
Subjects: Performance; Management; State transportation agencies
Description: This guidebook provides insights from selected transportation agencies who are successfully integrating transportation performance management programs into a range of key decision-making processes in order to improve their effectiveness and transparency. This guidebook will assist transportation agency staff challenged with turning performance data into meaningful information that will influence agency decisions and actions. It should be of immediate use to those who have mastered the basics of performance measurement but who will benefit from a deeper understanding of what similar organizations have done in  order to successfully integrate these systems into key decision-making processes.
Notes: At head of title: National Cooperative Highway Research Program.

Includes bibliographical references.

Also available online.

Research sponsored by the American Association of State Highway and Transportation Officials in cooperation with the Federal Highway Administration NCHRP project 08-62
Table of contents: title: Ch. 2. Performance Management Structure; title: Ch. 3. Use Performance Management to Help an Organization Focus; title: Ch. 4. Performance Management Must Engage with Employees; title: Ch. 5. Performance management Requires a Customer Focus; title: Ch. 6. Sustain Performance Management by Building Constituencies; title: Ch. 7. Implementation.