Total quality management: State success stories as a model for the federal government 
Subtitle: hearing before the Oversight of Government Management, Restructuring, ... first session, July 29, 1999 (S. hrg)
Publisher: For sale by the U.S. G.P.O., Supt. of Docs., Congressional Sales Office
Published: 2000
Language: eng
Format: Unknown Binding
Number of pages: 65
ISBN-13: 9780160602016