Smile training isn't enough
Subtitle: the three secrets of excellent customer service
By: Richard S. Gallagher.
Series: PSI successful business library
Publisher: Oasis Press/PSI Research
Published: 1998
Place of publication: Grant's Pass, Or
Language: eng
Number of pages: 220
Subjects: Customer services -- Management.; Customer relations.; Industrial management.; Personnel management.
Other titles: Three secrets of excellent customer service
Notes: Includes bibliographical references (p. 213-214) and index.