Improving service quality
By: guest editors: Bo Edvardsson and Eberhard E. Scheuing.
Contributors: Edvardsson, Bo, 1952-; Scheuing, Eberhard E.; Quality in Services (QUIS), (4th : 1994)
Series: International journal of service industry management -- vol.6 (2)
Publisher: MCB
Published: 1995
Place of publication: Bradford
Language: eng
Notes: Issue contains a selection of papers presented at QUIS 4, the fourth International Conference on Quality in Services.