Managing to keep the customer
Subtitle: how to achieve and maintain superior customer service throughout the organization
By: Robert L. Desatnick.
Edition: 1st ed.
Series: The Jossey-Bass management series
Publisher: Jossey-Bass
Published: 1987
Place of publication: San Francisco
Language: eng
Number of pages: 163
Subjects: Customer services; Customer relations
Notes: Bibliography: p. 155-158.  Includes index.

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