Customer satisfaction
Subtitle: a focus for reseearch & practice in construction : proceedings of a Joint Triennial Symposium CIB Commissions W65 and W55, with the participation of W92,W99, TG31 & TG35
By: editors, P.A. Bowen and R.D. Hindle. Vol.1, Construction process innovation.
Contributors: Bowen, P. A.; Hindle, R. D.; University of Cape Town. department of Construction Economics and Management.
Publisher: University of Cape Town, Department of Construction Economics and Management
Published: 1999
Place of publication: Cape Town
Language: eng
Notes: Conference held at the University of Cape Town, 5th-10th Septemeber 1999.