Why TQM fails and what to do about it
By: Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard.
Contributors: Hitchcock, Darcy E.; Willard, Marsha L.
Place of publication: Burr Ridge, Ill
Number of pages: 252
Subjects: Total quality management.
Notes: Includes bibliographical references (p. 239-245) and index.

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