The Call Center Dictionary
Subtitle: The Complete Guide to Call Center and Help Desk Technology and Operations (Call Center Dictionary)
Edition: 2nd edition
Publisher: Cmp Books
Published: August 1999
Language: eng
Format: Paperback
Number of pages: 277
ISBN-13: 9781578200436
Subjects: Communications engineering / telecommunications; Customer services; Reference works; Marketing - Telemarketing; Computer Systems; Microcomputer Workstations; Business & Economics; Business / Economics / Finance; Business/Economics; Telecommunications; Customer Service; Reference