Essays on Operations Management
Subtitle: Setting Employees Up for Success
Published: 2015
Language: eng
Description: As a result of globalization, organizations expect more from their employees. While organizations have become leaner, the productivity requirements have not decreased. Further, there is greater importance being placed on the connection between human capital and operational outcomes. This research explores the impact of management decisions on teams of employees. It also examines how organizations use and develop their workforce. In three studies, my dissertation considers how an organization manages their human capital to gain optimal operational results: 1) by leveraging multiple-team membership practices while staying cognizant of the fragility that it induces, 2) by being more thoughtful in the assignment of employees to varying work contexts, and 3) by understanding how employee development has near-term and long-term effects on the human capital pipeline and the organization’s performance.
Notes: Keywords: Project Management; Firm Performance; Multiple Team Membership; Turnover; Context; Specialization; Diversity; T-Shaped Management; Human Capital.

Author's ORCID: 0000-0003-0405-8501.

DBA Harvard University 2015.

Thesis (DBA)--TECHNOLOGY & OPERATIONS MANAGEMENT, Harvard Business School, May 2015.

Author embargo expires May 1, 2017