Benchmarking performance indicators for water and wastewater utilities
Subtitle: 2006 annual survey  data and analysis report
By: American Water Works Association ; prepared by Qualserve and APQC..
Contributors: Lafferty, Angela K.; American Water Works Association. Qualserve Benchmarking Program.; American Productivity & Quality Center.
Publisher: American Water Works Association
Published: 2007
Place of publication: Denver, Colo
Language: eng
ISBN-13: 9781583215067
Subjects: Water treatment plants -- United States -- Cost control -- Evaluation; Water utilities -- Customer services -- United States -- Evaluation; Water treatment plants -- Canada -- Cost control -- Evaluation; Water utilities -- Customer services -- Canada -- Evaluation; Benchmarking (Management); Water-supply; Sewage -- Purification
Notes: "Technical editor, Angela K. Lafferty."

"The Qualserve Benchmarking Program is a joint program of the American Water Works Association and the Water Environment Federation."