Service quality in an information systems department
Subtitle: assessing the internal gaps
By: by Leyland Pitt, Pierre Barthon and Deon Nel.
Contributors: Barthon, Pierre.; Nel, Deon.; Henley Management College.
Series: Working paper series / Henley Management College -- HWP 9535; Working paper series -- HWP 9535.
Publisher: Henley Management College
Published: 1995
Place of publication: Henley-on-Thames
Language: eng