If only we knew what we know
Subtitle: the transfer of internal knowledge and best practice
By: Carla O'Dell, C. Jackson Grayson, Jr., with Nilly Essaides.
Contributors: Grayson, C. Jackson 1923-; Essaides, Nilly.
Publisher: Free Press
Published: 1998
Place of publication: New York
Language: eng
Number of pages: 238
Subjects: Organizational learning; Knowledge management; Communication in organizations; Benchmarking (Management)
Description: Carla O'Dell and Jack Grayson explain for the first time how applying the ideas of Knowledge Management can help employers identify their own internal best practices and share this intellectual capital throughout their organizations.

Knowledge Management (KM) is a conscious strategy of getting the right information to the right people at the right time so they can take action and create value. Basing KM on three major studies of best practices at one hundred companies, the authors demonstrate how managers can utilize a visual process model to actually transfer best practices from one business unit of the organization to another.
Notes: Includes bibliographical references (p. 231-232) and index.