Achieving impressive customer service
Subtitle: 7 strategies for the health care manager
By: Wendy Leebov, Gail Scott,  Lolma Olson.
Contributors: Scott, Gail, 1946-; Olson, Lolma.
Publisher: American Hospital Pub.
Published: 1998
Place of publication: Chicago, Ill
Language: eng
Number of pages: 291
Subjects: Health services administration.; Patient satisfaction.; Consumer satisfaction.
Notes: Includes index.