Understanding reference transactions
Subtitle: transforming an art into a science
By: Matthew L. Saxton, John V. Richardson, Jr.
Contributors: Richardson, John V., 1949-
Series: Library and information science; Library and information science (New York, N.Y.)
Publisher: Academic Press
Published: 2002
Place of publication: San Diego, Calif
Language: eng
Number of pages: 208
Subjects: Reference services (Libraries); Interviewing.
Notes: Includes bibliographical references (p. 191-194) and index.