Delivering knock your socks off service
By: Performance Research Associates ; artwork by John Bush ; edited by Ann Thomas and Jill Applegate
Contributors: Thomas, Ann; Applegate, Jill
Edition: 5th updated and rev. ed.
Publisher: American Management Association
Published: 2012
Place of publication: New York
Language: eng
Number of pages: 226
ISBN-13: 9780814417553
Subjects: Customer services
Notes: "20th anniversary edition"--T.p.

Includes index.