The library's continuous improvement fieldbook
Subtitle: 29 ready-to-use tools
By: Sara Laughlin, Denise Sisco Shockley, Ray Wilson.
Contributors: Shockley, Denise Sisco.; Wilson, Ray, 1942-
Publisher: American Library Association
Published: 2003
Place of publication: Chicago
Language: eng
Number of pages: 133
Subjects: Library administration -- Handbooks, manuals, etc.; Total quality management -- Handbooks, manuals, etc.; Library administration -- United States -- Case studies.; Total quality management -- United States -- Case studies.
Genres: Handbooks, manuals, etc.; Case studies.
Description: "Innovations in continuous quality improvement are moving off the manufacturing line, out of the corporation, and into the library. This guide applies quality management concepts to make library processes more effective with 29 practical and easy-to-use templates. Using these "continuous improvement" tools, mapped to the specific outcomes needed, your library team will consistently add value to its community, make a difference to customers, and improve services."--Jacket.
Notes: Includes bibliographical references (p. 131-132).