Building Quality Service
Edition: 1st edition
Publisher: Butterworth-Heinemann
Published: January 15, 1997
Language: eng
Format: Spiral-bound
Number of pages: 118
ISBN-13: 9780750689281
Subjects: Education; Personnel & human resources management; Service industries; Business & Economics; Business / Economics / Finance; Business/Economics; Quality Control
First sentence: This chapter builds a foundation for the rest of the book by highlighting service issues and defining service in terms of a model which is applied throughout the book.