Becoming a successful manager
Subtitle: powerful tools for making a smooth transition to managing a team
By: J. Robert Parkinson and Gary Grossman
Contributors: Grossman, Jack H.
Edition: Completely updated 2nd ed.
Publisher: McGraw-Hill
Published: 2010
Place of publication: New York
Language: eng
Number of pages: 215
ISBN-13: 9780071741644
Notes: Includes index.
Table of contents: title: What is a professional manager; title: Defining your role; title: The staff mosaic : working together; title: Understanding each person in your department; title: Clarifying what you and your employees have in common; title: Adopt positive and productive attitudes; title: Perpetuating a problem-solving culture; title: Listening; title: really listen and you'll hear more than words; title: Mastering the art of asking questions; title: Eliminating weeds from your departmental garden; title: Giving the gift of constructive criticism; title: Hiring the right people; title: Conducting meaningful performance reviews; title: Delegating effectively and empowering employees to take risks; title: Mastering productive meetings is as easy as PIE; title: Resolving conflicts; title: Handling harassment; title: Moving forward.