Serving the American public
Subtitle: best practices in resolving customer complaints : Federal Benchmarking Consortium study report
By: Al Gore, Vice President of the United States.
Contributors: Gore, Albert, 1948-
Publisher: National Performance Review; For sale by the U.S. G.P.O., Supt. of Docs.
Published: 1996
Place of publication: Washington, DC
Language: eng
Number of pages: 40
Subjects: Benchmarking (Management) -- United States.; Total quality management in government -- United States.; Consumer complaints -- United States.; Consumer satisfaction -- United States.
Other titles: Best practices in resolving customer complaints; Federal Benchmarking Consortium study report
Notes: Includes bibliographical references.
"March 1996."
Shipping list no.: 96-0169-P.