Magnetic service
Subtitle: the secrets of creating passionately devoted customers
By: Chip R. Bell and Bilijack R. Bell.
Contributors: Bell, Bilijack R., 1972-
Publisher: Berrett-Koehler Publishers
Published: 2003
Place of publication: San Francisco, CA
Language: eng
Number of pages: 169
Subjects: Customer services; Consumer satisfaction
Description: Do you long to build a cult like following for your business? Would you like to have customers that don't just forgive you when you err, but actually help you correct what caused the mistake?