The customer's victory
Subtitle: from corporation to co-operation
By: François Dupuy
Contributors: Palgrave Connect (Online service)
Series: Macmillan business
Publisher: Macmillan
Published: 1999
Place of publication: Houndmills, Basingstoke, Hampshire [England]
Language: eng
Format: [electronic resource] :
Number of pages: 157
ISBN-13: 9780230509696; 9780333750223
Subjects: Bureaucracy; Management; Organizational behavior; International Competition; Organizational change; Consumer behavior; Structural Adjustment; Customer relations; BUSINESS & ECONOMICS
Work titles: Client et le bureaucrate
Notes: "First published in France as Le client et le bureaucrate by Dunod, Paris, 1998"--T.p. verso.

Includes bibliographical references (p. 153-157).

Description based on print version record.
Table of contents: title: Introduction; title: PART ONE: THE PROBLEM; title: The Organisation, Concreteness, Complexity; title: The Customer's Victory; title: What is a Bureaucracy?; title: A Requiem for Bureaucracy; title: PART TWO: THE PROCESS; title: On the Difficulty of Change and the Difficulty of Managing Change; title: The Frame of Reference; title: Listening to Bureaucrats and Changing Bureaucracy; title: Conclusion: Towards New Organisations?