Service quality handbook
By: edited by Eberhard E. Scheuing and William F. Christopher ; with contributions from 57 international experts.
Contributors: Scheuing, Eberhard E. 1939-; Christopher, William F.; American Management Association.
Publisher: Amacom
Published: 1993
Place of publication: New York
Language: eng
Number of pages: 550
Subjects: Customer services -- Quality control -- Handbooks, manuals, etc.; Total quality management -- Handbooks, manuals, etc.
Notes: Includes bibliographical references and index.