Dealing with difficult customers
By:  Video Education Australasia ; producer/director, Ben Harding
Contributors: Cambridge Educational (Firm)
Publisher: Cambridge Educational
Published: 2005
Place of publication: Lawrenceville, NJ
Language: eng
Format: [videorecording] /
Number of pages: 26
ISBN-13: 9781421328935
Subjects: Customer services
Description: This video's step-by-step dramatizations and coaching clearly show the do's and don'ts of addressing irate patrons, focusing on body language, active listening, and exceeding expectations of good service. Also establishes safety boundaries.
Notes: DVD-R..