Quality depends on you
Subtitle: 7 simple things you can do for your company and your career
By: David Dee.
Contributors: Dartnell Corporation.
Publisher: Dartnell Corp.
Published: 1996
Place of publication: Chicago, IL
Language: eng
Number of pages: 269
Subjects: Benchmarking (Management); Total quality management.; Quality assurance.; Customer services.
Notes: Illustrator: Dave Calver.
"By the editors at Dartnell"--Cover.
Table of contents: title: Part 1. The 7 simple things you can do. Make continuous improvement your personal motto; title: Be a super supplier to your customers'; title: Zero in on zero defects; title: Reengineer your thinking; title: Believe in your own quality; title: Sign your work; title: Benchmark the best; title: Part 2. Tips and techniques. Supervising for a quality performance; title: Creating quality frontline customer service; title: Delivering super support staff quality.