Personalising public services
Subtitle: understanding the personalisation narrative
By: Catherine Needham
Publisher: Policy Press
Published: 2011
Place of publication: Bristol
Language: eng
Number of pages: 209
ISBN-13: 9781847427601; 9781847427595
Subjects: Methodology; Government policy; Social service; Personalisation; Evaluation; Municipal services
Description: This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.
Notes: Includes bibliographical references (p. 173-199) and index.