Have a nice conflict
Subtitle: how to find success and satisfaction in the most unlikely places
By: Tim Scudder, Michael Patterson, Kent Mitchell
Contributors: Patterson, Michael, 1961-; Mitchell, Kent, 1972-
Publisher: Jossey-Bass
Published: 2012
Place of publication: San Francisco
Language: eng
ISBN-13: 9781118202760
Subjects: Interpersonal conflict; BUSINESS & ECONOMICS / Management; Conflict management
Description: "How to successfully navigate and prevent conflictFrom the publishers of the popular Strength Deployment Inventory, Have a Nice Conflict follows one man's fight to rescue his sinking career. Sales manager John Doyle would consider his career a success--he's his company's top revenue driver, and his take-charge attitude gets the job done. However, when he is passed over for promotion--again--after losing two direct reports, who cite his abrasive style as their reason for leaving, John is forced to reassess how he approaches his relationships. With the help of Mac, an expert in the art of Relationship Awareness Theory, John learns the three stages of conflict, and how he reacts in each. By recognizing his own values and trigger points, as well those of other people, he becomes able to better navigate terse situations, express his points in a way that resonates for other people, and even avoid conflict altogether. Equipped with this new understanding of how other people interpret and react to conflict, John soon finds all the relationships in his life--both at work and at home--improving.Have a Nice Conflict reveals a practical understanding of how conflict really works--how to recognize its initial stages, how to navigate it better to diffuse a situation, and how to understand the values of the other person to better frame your point for them. The book provides guidance for moving beyond conflict to enhance relationships, including a five-step framework (anticipate, prevent, identify, manage, and resolve) and tools for locating conflict triggers in ourselves and others. Anyone can profit from the tools in this book to understand and take control over conflict"--
Notes: Includes bibliographical references.