Empowerment
Subtitle: HR strategies for service excellence
By: Conrad Lashley.
Series: The hospitality, leisure and tourism series
Publisher: Butterworth/Heinemann; Routledge
Published: 2001
Place of publication: Oxford; Boston
Language: eng
Number of pages: 300
Subjects: Service industries -- Management.; Service industries -- Quality control.; Customer services -- Management.
Notes: Includes bibliographical references (p. [277]-293) and index.