Negotiating with a customer you can't afford to lose
By: Thomas C. Keiser
Series: [HBR reprints] -- no. 88605
Publisher: Harvard Business School
Published: 1988
Place of publication: Boston, MA
Language: eng
Subjects: Negotiation; Negotiation in business; Customer relations
Notes: An article reprinted from the Harvard Business Review, vol. 66, no. 6 (Nov.-Dec. 1988).

"Ideas for action"--p. 1. of cover.