From Baldrige to the Bottom Line
Subtitle: A Road Map for Organizational Change and Improvement
Edition: 1 edition
Publisher: ASQ Quality Press
Published: February 1, 2000
Language: eng
Format: Hardcover
Number of pages: 348
ISBN-13: 9780873894739
Subjects: Quality Assurance (QA) & Total Quality Management (TQM); Total Quality Management; Quality (Management); Business / Economics / Finance; Business/Economics; Leadership; Business & Economics; Quality Control
First sentence: The first step in understanding the assessment process is to grasp the fundamental concepts that underpin this methodology, and the basic flow of a typical assessment.
Description: For years, top-level organizations have been using Baldrige-like criteria in reference to the top Baldrige award, not to apply for the award, but rather to attempt continuous improvement. Hutton focuses on the organizational assessment cycle and how to plan its stages so that quality changes occur.