Talk in action
Subtitle: interactions, identities, and institutions
By: John Heritage and Steven Clayman.
Contributors: Clayman, Steven.
Series: Language in society
Publisher: Wiley-Blackwell
Published: 2010
Place of publication: Malden, Mass
Language: eng
Number of pages: 320
ISBN-13: 9781405185509; 9781405185493
Subjects: Conversation analysis; Dialogue analysis
Notes: Includes bibliographical references and index.
Table of contents: title: Introduction; title: Part I. Conversation analysis and social institutions: 1. CA: some theoretical background; title: 2. Talking institutions into being; title: 3. Five dimensions of institutional talk; title: Part II. Calls for emergency service: 4. Emergency calls as institutional talk; title: 5. Emergency calls: gate-keeping and entitlement to service; title: 6. Emergency calls under stress; title: Part III. Doctor-patient interaction: 7. Patients' presentations of medical issues: the doctor's problem; title: 8. Patients' presentations of medical issues: the patient's problem; title: 9. History taking in medicine: questions and answers; title: 10. Diagnosis and treatment: medical authority and its limits; title: Part IV. Trials, juries and dispute resolution; title: 11. Trial examinations; title: 12. Jury deliberations; title: 13. Informal modes of dispute resolution; title: Part V. News and political communication: 14. News: turn-taking and its consequences; title: 15. News: question design in the news interview and beyond; title: 16. News: replies and responses; title: 17. Interaction en masse: audiences and speeches; title: Conclusion; title: Appendix: transcription conventions; title: References.