HCAHPS basics
Subtitle: a resource guide for healthcare managers
By: Carrie Brady, JD, MA
Publisher: HCPro, Inc.
Published: 2009
Place of publication: Marblehead, MA
Language: eng
Number of pages: 150
ISBN-13: 9781601462800
Subjects: Hospital care; Patient satisfaction; HCAHPS (Survey); Medical personnel and patient; Hospital patients; Care
Other titles: Hospital Consumer Assessment of Healthcare Providers and Systems basics
Notes: Includes bibliographical references.

System requirements for accompanying CD-ROM: IBM PC or Macintosh; Microsoft Windows 95/98 or later; Word.
Table of contents: title: What is HCAHPS?; title: Why HCAHPS matters; title: HCAHPS survey process basics; title: Demystifying the public reporting process; title: Dancing with the DCAHPS data; title: Common pitfalls to avoid; title: Case studies; title: Other CAHPS surveys and the future of HCAHPS.