Implementing digital reference services
Subtitle: setting standards and making it real
By: edited by R. David Lankes ... [et al.].
Contributors: Lankes, R. David.
Edition: UK ed.
Publisher: Facet Publishing
Published: 2003
Place of publication: London, England
Language: eng
Number of pages: 232
Subjects: Electronic reference services (Libraries) -- United States -- Case studies.; Electronic reference services (Libraries) -- United States -- Management.; Electronic reference services (Libraries) -- United States -- Evaluation.
Genres: Case studies.
Notes: Based on the proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001.

Includes bibliographical references and index.