Beyond performance management
Subtitle: why, when, and how to use 40 tools and best practices for superior business performance
By: Jeremy Hope and Steve Player
Contributors: Player, Steve, 1958-
Publisher: Harvard Business Review Press
Published: 2011
Place of publication: Boston, Mass
Language: eng
Number of pages: 387
ISBN-13: 9781422141953
Subjects: Performance; Management; Organizational effectiveness; Total quality management; Measurement
Table of contents: title: Strategic planning; title: Mission statements; title: Strategic planning; title: Stretch goals; title: Balanced scorecard; title: Dynamic resource management; title: Enterprise risk management; title: Knowledge management; title: Benchmarking; title: Sustainability; title: Shareholder and customer value; title: Intangible assets; title: Economic value added; title: Key value drivers; title: Revenue growth analysis; title: Customer value proposition; title: Customer relationship management; title: Strategic and profitable customers; title: Loyalty management; title: Lean cost management; title: Total quality management; title: Activity based costing; title: Business process reengineering; title: Lean manufacturing; title: Lean services; title: Six Sigma; title: Target costing; title: Lean accounting; title: Shared service centers; title: Outsourcing and offshoring; title: Investment (portfolio) management; title: Expense management; title: Performance measurement; title: Enterprise resource planning systems; title: Business intelligence; title: Key performance indicators; title: Rolling forecasts; title: Business analytics; title: Best practice reporting; title: Open book management; title: Performance evaluation; title: Performance appraisals; title: Recognition and rewards; title: Executive compensation; title: Profit sharing.