Best practices
Subtitle: building your business with customer-focused solutions
By: Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman .
Contributors: Kelly, Thomas B.; Ketteman, Charles.; Arthur Andersen & Co.
Publisher: Simon & Schuster
Published: 1998
Place of publication: New York, NY
Language: eng
Number of pages: 240
Subjects: Customer services -- Management -- Case studies.; Customer services -- Quality control -- Case studies.; Industrial management -- Case studies.
Description: What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?

Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best.

Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry.
Notes: "Arthur Andersen."
Includes index.