Delivering knock your socks off service
By: Ron Zemke, with Bobette Hayes Williamson
Contributors: Williamson, Bobette Hayes; Performance Research Associates
Publisher: American Management Association
Published: 2001
Place of publication: New York, N.Y
Language: eng
ISBN-13: 9780761215257; 9781283688680; 9780761213390
Subjects: Customer services; Problems, exercises; Examinations, questions; BUSINESS & ECONOMICS; Customer Relations
Description: Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: See things from the customer's point of view Meet customer expectations and satisfy their needs Create.
Notes: Self-study course based on: Delivering knock your socks off service, rev. ed.; Knock your socks off answers; and Tales of knock your socks off service, copyrighted by Performance Research Associates.

Title from title screen.

Includes bibliographical references and index.

English.