E-Service
Subtitle: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away
Edition: 1st edition
Publisher: Amer Management Assn
Published: October 2000
Language: eng
Format: Hardcover
Number of pages: 240
ISBN-13: 9780814406069
Subjects: Business & Management; Customer services; Internet; Customer loyalty; Computer Bks - General Information; Business & Economics; Computers - General Information; Business/Economics; Marketing - General; Electronic Commerce; Customer Service; Internet marketing
First sentence: WITH these words the last great gold rush of North America began.