Managing markets and customers
Contributors: ScienceDirect (Online service)
Series: Management extra
Publisher: Elsevier/Pergamon Flexible Learning; eLEARN
Published: 2009
Place of publication: Amsterdam; Boston
Language: eng
Format: [electronic resource]
ISBN-13: 9780080915203
Subjects: Marketing; Management; Consumer behavior; Consumer satisfaction
Description: Stuck for ideas, inspiration or just want to work differently? Management Extra brings all the best management thinking together in one package. The books are practical and well structured to provide an in depth treatment of these management topics. Titles in the series: * Business Environment * Change Management * Development for High Performance * Effective Communications * Financial Management * Information and Knowledge Management * Leadership and Management in Organisations * Leading Teams * Making Sense of Data and Information * Managing Markets and Customers * Managing for Results * Managing Health, Safety and Working Environment * Managing Legal and Ethical Principles * Managing Yourself * Positive Working Relationships * Project Management * Quality and Operations Management * Reaching Your Goals Through Innovation * Recruitment and Selection * Reputation Management The series fuses key theories and concepts with applied activities to help managers examine how they work in practice. The books are created with individuals in mind. They are designed to help you improve your management skills. Management Extra can also be used in conjunction with management programmes of study aligned to standards. Each of the books has case studies, self assessments and activities all underpinned by knowledge and understanding of the frameworks and techniques required to improve performance. Management Extra provides managers and trainers with a handbook for action and development.
Notes: "Validated by Institute of Leadership and Management"--Cover.

Description based on print version record.

Mode of access: World Wide Web.