The Experts Teach: Customer Care
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740307979
Table of contents: title: Content; title: 1. What Makes a Customer? by Nelson Scott; title: 2. Top 10 Worst Things to Say to Angry Customers by Jeff Mowatt; title: 3. Customer Service – The Disney Way by Martin Haworth; title: 4. Service With a Smile! by Bob Selden; title: 5. The View from the Front Line by Jim Clemmer; title: 6. From Ichiban to Kaizen by Erica Rowntree; title: 7. Good Sticky vs Bad Sticky by Thomas Cox; title: 8. More is Said than Done about Improving Customer Service by Jim Clemmer; title: 9. How Powerful are Your Customers? by Bob Selden; title: 10. The ABC of Superior Customer Service by Eric Garner; title: 11. Customer Service v’s Customer Satisfaction – What’s the Difference? by Bob Selden; title: 12. There Must Be 50 Ways to Leave Your Customer by George Torok; title: 13. Service is the Key to Survival in Today’s Climate by Bob Selden; title: 14. What Stops Dissatisfied Customers From Complaining? By Nelson Scott; title: 15. Buying Trends – the Shift to Hassle-Free by Jeff Mowatt; title: 16. Do You Know Who Your Customers Are? by Bob Selden; title: 17. The Unbeatable Laws of Customer Service by David Diamond; title: 18. Customer Satisfaction is a Reflection of Employee Satisfaction by Jim Clemmer; title: 19. Customer Relationship Management – System or Attitude? by Bob Selden; title: 20. America’s Favorite Retailers Have One Thing In Common – Great Customer Service by Gregory P Smith; title: 21. The Icing on Your Customer Cake by Colin Crouch; title: 22. Secrets from David Copperfield by George Torok; title: 23. 11 Ways to Get What You Want – Be a Clever Customer! by Martin Howarth; title: 24. Company Policies Can Frustrate Customers and Drive Them to Competitors by Nelson Scott; title: 25. Connecting With Customers by Paul Lemberg