Educating your clients from A to Z
Subtitle: what to say and how to say it
By: Nan Boss
Contributors: AAHA Press
Edition: 2nd ed.
Publisher: AAHA Press
Published: 2011
Place of publication: Lakewood, Colo
Language: eng
ISBN-13: 9781583261538
Subjects: Veterinary medicine; Veterinary Medicine; Interpersonal Relations; Communication; Veterinarian and client; Communication in medicine
Notes: Includes bibliographical references and index.
Table of contents: title: Veterinary communication basics; title: Appointments; title: Behavior and training; title: Cancer; title: Dentistry; title: Emergencies and referrals; title: Fleas and ticks and other things that bite; title: Grief counseling and euthanasia; title: Heartworms; title: Intestinal parasites; title: Joint disease; title: Kittens and puppies; title: Laboratory testing; title: Money matters; title: Nutrition and nutraceuticals; title: Over-the-counter sales; title: Pharmacy; title: Questioning your clients; title: Risk management; title: Surgery and anesthesia; title: Telephone skills; title: Urinary disorders; title: Vaccinations; title: Weight control and exercise for pets; title: X-rays, ultrasound, and other high-tech procedures; title: Yearly exams and senior health care recommendations; title: Zoonotic diseases.