Sense and Respond
Subtitle: The Journey to Customer Purpose
Publisher: Palgrave Macmillan
Published: August 11, 2005
Language: eng
Format: Hardcover
Number of pages: 224
ISBN-13: 9781403945730
Subjects: Budgeting & financial management; Business & Economics; Business / Economics / Finance; Business/Economics; Customer Service; Management - General; Business & Economics / Management; Consumer satisfaction; Customer relations; Customer services; Management