Service quality
Subtitle: a profit strategy for financial institutions
By: Leonard L. Berry, David R. Bennett, Carter W. Brown.
Contributors: Bennett, David R.; Brown, Carter W.
Publisher: Dow Jones-Irwin
Published: 1989
Place of publication: Homewood, Ill
Language: eng
Number of pages: 209
Subjects: Banks and banking -- Customer services.; Customer services.
Notes: Includes index.