Managing and Motivating Contact Center Employees 
Subtitle: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Edition: 1 edition
Publisher: McGraw-Hill
Published: December 24, 2002
Language: eng
Format: Paperback
Number of pages: 350
ISBN-13: 9780071388887
Subjects: Personnel & human resources management; Teleworking; Personnel management; Entrepreneurship; Call centers; Training; Employee Training And Development; Performance Appraisal; Management; Business & Economics; Business / Economics / Finance; Employee motivation; Business/Economics; Customer Service; Management - General; Business & Economics / Management; Human Resources & Personnel Management; Customer services
First sentence: In contact centers where morale is high, employees approach their work with energy, enthusiasm, and willingness.