Strategic service management
Subtitle: beyond the moment of truth
By: edited by Denis Boyle.
Contributors: Boyle, Denis.
Edition: 1st ed.
Series: The Best of long range planning ;; no. 7
Publisher: Pergamon Press
Published: 1990
Place of publication: Oxford [England]; New York
Language: eng
Number of pages: 135
Subjects: Service industries -- Management; Strategic planning
Notes: Includes bibliographical references.