The Brave New Service Strategy
Subtitle: Aligning Customer Relationships, Market Strategies, and Business Structures
Edition: 1 Ed edition
Publisher: AMACOM
Published: January 2000
Language: eng
Format: Hardcover
Number of pages: 316
ISBN-13: 9780814405277
Subjects: Customer Service; Marketing - General; Business & Economics; Business / Economics / Finance; Customer services; Business/Economics