Technical Communication
Series: MyWritingLab Series
Publisher: Pearson
Published: August 2, 2013
Place of publication: New York, NY, USA
Language: eng
Format: Paperback; Loose Leaf
Number of pages: 752
ISBN-13: 9780133937725; 9781292019567; 9780321899972
Table of contents: title: Preface; title: PART 1 COMMUNICATING IN THE WORKPLACE; title: 1. INTRODUCTION TO TECHNICAL COMMUNICATION; title: What Is Technical Communication?; title: Technical Communication Is a Digital and a Human Activity; title: Technical Communication Reaches a Global Audience; title: Technical Communication Is Part of Most Careers; title: Technical Communicators Play Many Roles; title: Main Features of Technical Communication; title: Reader-CenteredAccessible and EfficientOften Produced by Teams; title: Delivered in Paper and Digital Versions; title: Purposes of Technical Communication; title: Documents that InformDocuments that Instruct; title: Documents that Persuade; title: Preparing Effective Technical Documents; title: Case Providing Information Readers Can Use; title: Case Being PersuasiveCase Considering the Ethical Issues; title: Case Working on Team and Thinking Globally; title: Projects; title: 2. MEETING THE NEEDS OF SPECIFIC AUDIENCES; title: Analyze Your Document’s Audience and Purpose; title: Primary and Secondary Audiences; title: Your Relationship to Your Readers; title: Purpose of Your Document; title: Primary and Secondary PurposesIntended Use of the Document; title: Assess the Audience’s Technical Background; title: The Highly Technical Audience; title: The Semitechnical Audience; title: The Nontechnical Audience; title: Audiences with Varying Technical Backgrounds; title: Case Tailoring a Single Document for Multiple Audiences; title: Web-Based Documents for Multiple Audiences; title: Identify the Audience’s Cultural Background; title: Anticipate Your Audience’s Preferences; title: Length and Details; title: Format and Medium; title: ToneDue Date and TimingBudget; title: Guidelines for Analyzing Your Audience and Its Use of the Document; title: Develop an Audience and Use Profile; title: Case Developing an Audience and Use Profile; title: Check Your Document for Usability; title: Checklist Usability; title: Projects; title: 3. PERSUADING YOUR AUDIENCE; title: Identify Your Specific Persuasive Goal; title: Try to Predict Audience Reaction; title: Expect Audience Resistance; title: Know How to Connect with the Audience; title: Case Connecting with the Audience; title: Allow for Give-and-Take; title: Ask for a Specific Response; title: Never Ask for Too Much; title: Recognize All Constraints; title: Organizational Constraints; title: Legal Constraints; title: Ethical Constraints; title: Time Constraints; title: Social and Psychological Constraints; title: Consider This People Often React Emotionally to Persuasive Appeals; title: Support Your Claims Convincingly; title: Offer Convincing Evidence; title: Appeal to Common Goals and Values; title: Consider the Cultural Context; title: Guidelines for Persuasion; title: Shaping Your Argument; title: Checklist Persuasion; title: Projects; title: 4. WEIGHING THE ETHICAL ISSUES; title: Recognize Unethical Communication in the Workplace; title: Know the Major Causes of Unethical Communication; title: Yielding to Social Pressure; title: Mistaking Groupthink for Teamwork; title: Understand the Potential for Communication Abuse; title: Suppressing Knowledge the Public Needs; title: Hiding Conflicts of InterestExaggerating Claims about Technology; title: Falsifying or Fabricating Data; title: Using Visual Images That Conceal the Truth; title: Stealing or Divulging Proprietary Information; title: Misusing Electronic Information; title: Withholding Information People Need for Their Jobs; title: Exploiting Cultural Differences; title: Rely on Critical Thinking for Ethical Decisions; title: Reasonable Criteria for Ethical Judgment; title: Ethical Dilemmas; title: Anticipate Some Hard Choices; title: Case A Hard Choice; title: Never Depend Only on Legal Guidelines; title: Learn to Recognize Plagiarism; title: Blatant versus Unintentional Plagiarism; title: Plagiarism and the Internet; title: Plagiarism and Your Career; title: Consider This Ethical Standards Are Good for Business; title: Decide When and How to Report Ethical Abuses; title: Checklist Ethical Communication; title: Guidelines for Ethical Communication; title: Projects; title: 5. TEAMWORK AND GLOBAL CONSIDERATIONS; title: Teamwork and Project Management; title: Guidelines for Managing a Collaborative Project; title: Virtual Meetings; title: Face-To-Face Meetings; title: Guidelines for Running a Meeting; title: Sources of Conflict in Collaborative Groups; title: Interpersonal Differences; title: Gender Differences; title: Cultural Differences; title: Managing Group Conflict; title: Overcoming Differences by Active Listening; title: Guidelines for Active Listening; title: Thinking Creatively; title: Brainstorm As a Way of Getting Started; title: Brainstorming with Digital Technologies; title: Mind-Mapping; title: Storyboarding; title: Reviewing and Editing Others’ Work; title: Guidelines for Peer Reviewing and Editing; title: Ethical Abuses in Workplace Collaboration; title: Intimidating One’s Peers; title: Claiming Credit for Others’ Work; title: Hoarding Information; title: Global Considerations When Working in Teams; title: Interpersonal Issues in Global Teams; title: Guidelines for Communicating on a Global Team; title: Checklist Teamwork and Global Considerations; title: Projects; title: 6. AN OVERVIEW OF THE TECHNICAL WRITING PROCESS; title: Critical Thinking in the Writing Process; title: A Sample Writing Situation; title: Working with the Information; title: Planning the Document; title: Drafting the Document; title: Revising the Document; title: Make Proofreading Your Final Step; title: Guidelines for Proofreading; title: Digital Technology and the Writing Process; title: Checklist Proofreading; title: Projects; title: PART 2 THE RESEARCH PROCESS; title: 7. THINKING CRITICALLY ABOUT THE RESEARCH PROCESS; title: Asking the Right Questions; title: Case Defining and Refining a Research Question; title: Exploring a Balance of Views; title: Achieving Adequate Depth in Your Search; title: Evaluating Your Findings; title: Interpreting Your Findings; title: Primary versus Secondary Sources; title: Exploring Secondary Sources; title: Web-Based Secondary Sources; title: Locating Secondary Sources Using Google; title: Locating Secondary Sources Using Wikipedia; title: Other Web-based Secondary Sources; title: Guidelines for Researching on the Internet; title: Traditional Secondary Sources; title: Exploring Primary Sources; title: Unsolicited Inquiries; title: Informational Interviews; title: Guidelines for Informational Interviews; title: Surveys; title: Guidelines for Surveys; title: Observations and Experiments; title: Consider This Frequently Asked Questions about Copyright; title: Projects; title: 8. EVALUATING AND INTERPRETING INFORMATION; title: Evaluate the Sources; title: Evaluate the Evidence; title: Interpret Your Findings; title: Identify Your Level of Certainty; title: Examine the Underlying Assumptions; title: Be Alert for Personal Bias; title: Consider Other Possible Interpretations; title: Consider This: Standards of Proof Vary for Different Audiences and Cultural Settings; title: Avoid Distorted or Unethical Reasoning; title: Faulty Generalization; title: Faulty Casual Reasoning; title: Faulty Statistical Analysis; title: Acknowledge the Limits of Research; title: Obstacles to Validity and Reliability; title: Flaws in Research Studies; title: Deceptive Reporting; title: Guidelines for Evaluating and Interpreting Information; title: Checklist The Research Process; title: Projects; title: 9. SUMMARIZING RESEARCH FINDINGS AND OTHER INFORMATION     xx; title: Considering Audience and Purpose; title: What Readers Expect from a Summary; title: Guidelines for Summarizing Information; title: A Situation Requiring a Summary; title: Creating a Summary; title: Special Types of Summaries; title: Closing Summary; title: Informative Abstract (“Summary”); title: Descriptive Abstract (“Abstract”); title: Executive Abstract; title: Ethical and Global Considerations in Summarizing Information; title: Checklist Summaries; title: Projects; title: PART 3 ORGANIZATION, STYLE, AND VISUAL DESIGN; title: 10. ORGANIZING FOR READERS; title: The Typical Shape of Workplace Documents; title: Outlining; title: An Outlining Strategy; title: The Formal Outline; title: Guidelines for Outlining; title: Storyboarding; title: Paragraphing; title: The Support Paragraph; title: The Topic Sentence; title: Paragraph Unity; title: Paragraph Coherence; title: Paragraph Length; title: Chunking; title: Providing an Overview; title: Organizing for Global Audiences; title: Checklist Organizing Information; title: Projects; title: 11. EDITING FOR A PROFESSIONAL STYLE AND TONE; title: Editing for Clarity; title: Avoid Ambiguous Pronoun References; title: Avoid Ambiguous Modifiers; title: Unstack Modifying Nouns; title: Arrange Word Order for Coherence and Emphasis; title: Use Active Voice Whenever Possible; title: Use Passive Voice Selectively; title: Avoid Overstuffed Sentences; title: Editing for Conciseness; title: Avoid Wordy Phrases; title: Eliminate Redundancy; title: Avoid Needless Repetition; title: Avoid There Sentence Openers; title: Avoid Some It Sentence Openers; title: Delete Needless Prefaces; title: Avoid Weak Verbs; title: Avoid Excessive Prepositions; title: Avoid Nominalizations; title: Make Negatives Positive; title: Clean Out Clutter Words; title: Delete Needless Qualifiers; title: Editing for Fluency; title: Combine Related Ideas; title: Vary Sentence Construction and Length; title: Use Short Sentences for Special Emphasis; title: Finding the Exact Words; title: Prefer Simple and Familiar Wording; title: Avoid Useless Jargon; title: Use Acronyms Selectively; title: Avoid Triteness; title: Avoid Misleading Euphemisms; title: Avoid Overstatement; title: Avoid Imprecise Wording; title: Be Specific and Concrete; title: Use Analogies to Sharpen the Image; title: Adjusting Your Tone; title: Guidelines for Deciding about Tone; title: Consider Using an Occasional Contraction; title: Address Readers Directly; title: Use I and We When Appropriate; title: Prefer the Active Voice; title: Emphasize the Positive; title: Avoid an Overly Informal Tone; title: Avoid Personal Bias; title: Avoid Sexist Usage; title: Guidelines for Nonsexist Usage; title: Avoid Offensive Usage of All Types; title: Guidelines for Inoffensive Usage; title: Considering the Global Context; title: Legal and Ethical Implications of Word Choice; title: Style, Tone, and Email; title: Using Digital Editing Tools Effectively; title: Checklist Style; title: Projects; title: 12. DESIGNING VISUAL INFORMATION; title: Why Visuals Matter; title: When to Use Visuals; title: Types of Visuals to Consider; title: How to Choose the Right Visuals; title: Tables; title: Graphs; title: Bar Graphs; title: Line Graphs; title: Guidelines for Creating Tables and Graphs; title: Charts; title: Pie Charts; title: Organization Charts; title: Flowcharts; title: Tree Charts; title: Gantt and PERT Charts; title: Pictograms; title: Guidelines for Creating Charts; title: Graphic Illustrations; title: Diagrams; title: Maps; title: Guidelines for Creating Graphic Illustrations; title: Photographs; title: Guidelines for Using Photographs; title: Videos; title: Guidelines for Using Videos; title: Software and Downloadable Images; title: Using the Software; title: Using Symbols and Icons; title: Using Web Sites for Graphics Support; title: Using Color; title: Guidelines for Incorporating Color; title: Ethical Considerations; title: Present the Real Picture; title: Present the Complete Picture; title: Don’t Mistake Distortion for Emphasis; title: Guidelines for Obtaining and Citing Visual Material; title: Cultural Considerations; title: Guidelines for Fitting Visuals with Text; title: Checklist Visuals; title: Projects; title: 13. DESIGNINGN PAGES AND DOCUMENTS; title: Page Design in Workplace Documents; title: How Page Design Transforms a Document; title: Design Skills Needed in Today’s Workplace; title: Desktop Publishing; title: Electronic Publishing; title: Using Style Sheets and Company Style Guides; title: Creating a Design that Works for Your Readers; title: Shaping the Page; title: Guidelines for Shaping the Page; title: Styling the Words and Letters; title: Guidelines for Styling the Words and Letters; title: Adding Emphasis; title: Guidelines for Adding Emphasis; title: Using Headings for Access and Orientation; title: Guidelines for Using Headings; title: Audience Considerations in Page Design; title: Designing Digital Documents; title: Web Pages; title: Online Help; title: Adobe Acrobat and PDF Files; title: CDs and Other Media; title: Checklist Page Design; title: Projects; title: Part 4 Specific Documents And Applications; title: 14. MEMOS; title: Considering Audience and Purpose; title: Memo Parts and Format; title: Memo Tone; title: Common Types of Memos; title: Transmittal Memo; title: Summary or Follow-up Memo; title: Routine Miscellaneous Memo; title: Guidelines for Memos; title: Checklist Memos; title: Projects; title: 15. EMAIL AND TEXT MESSAGING; title: Email Parts and Format; title: Considering Audience and Purpose; title: Email Style, Tone, and Etiquette; title: Interpersonal Issues and Email; title: Using the Right Tool for the Situation; title: Using Visuals with Email; title: Ethical and Legal Issues When Using Email; title: Copyright Issues; title: Privacy Issues; title: Global Considerations When Using Email; title: Guidelines for Writing and Using Email; title: Guidelines for Choosing Email Versus Paper, Telephone, or Fax; title: Text Messaging; title: Guidelines for Text Messaging; title: Checklist Email and Text Messages; title: Projects; title: 16. WORKPLACE LETTERS; title: Considering Audience and Purpose; title: Letter Parts, Format, and Design Elements; title: Standard Parts; title: Optional Parts; title: Formats and Design Features; title: Letter Tone; title: Establish and Maintain a “You” Perspective; title: Be Polite and Tactful; title: Use Plain English; title: Decide on a Direct or Indirect Organizing Pattern; title: Global and Ethical Considerations; title: Guidelines for Letters in General; title: Conveying Bad or Unwelcome News; title: Guidelines for Conveying Bad News; title: Common Types of Letters; title: Inquiry Letters; title: Guidelines for Inquiry Letters; title: Claim Letters; title: Guidelines for Claim Letters; title: Sales Letters; title: Guidelines for Sales Letters; title: Adjustment Letters; title: Guidelines for Adjustment Letters; title: Checklist Letters; title: Projects; title: 17. RÉSUMÈS AND OTHER JOB-SEARCH MATERIALS; title: Assessing Your Skills and Aptitudes; title: Researching the Job Market; title: Plan Your Strategy; title: Focus Your Search; title: Explore Online Resources; title: Learn to Network; title: Résumés; title: Parts of a Résumé; title: Résumés from a Template; title: Organizing Your Résumé; title: Guidelines for Hard-Copy Résumés; title: Electronic Résumés; title: Guidelines for Emailed and Scannable Résumés; title: Guidelines for Online Résumés; title: Application Letters; title: Solicited Application Letters; title: Unsolicited Application Letters; title: Guidelines for Application Letters; title: Consider This How Applicants Are Screened for Personal Qualities; title: Dossiers, Portfolios, and Webfolios; title: Dossiers; title: Portfolios and Webfolios; title: Guidelines for Dossiers, Portfolios, and Webfolios; title: Interviews and Follow-Up Letters; title: Interviews; title: Follow-Up Letters; title: Guidelines for Interviews and Follow-Up Letters; title: Checklist Résumés; title: Checklist Application Letters; title: Checklist Supporting Materials; title: Projects; title: 18. TECHNICAL DEFINITIONS; title: Considering Audience and Purpose; title: Legal, Ethical, Societal, and Global Implications; title: Types of Definition; title: Parenthetical Definitions; title: Sentence Definitions; title: Expanded Definitions; title: Methods for Expanding Definitions; title: Etymology; title: History; title: Negation; title: Operating Principle; title: Analysis of Parts; title: Visuals; title: Comparison and Contrast; title: Required Conditions; title: Examples; title: Situations Requiring Definitions; title: An Expanded Definition for Semitechnical Readers; title: An Expanded Definition for Nontechnical Readers; title: Placing Definitions in a Document; title: Guidelines for Definitions; title: Checklist Definitions; title: Projects; title: 19. TECHNICAL DESCRIPTIONS, SPECIFICATIONS, AND MARKETING MATERIALS; title: Considering Audience and Purpose; title: Types of Technical Descriptions; title: Objectivity in Technical Descriptions; title: Elements of a Usable Description; title: Clear and Limiting Title; title: Appropriate Level of Detail and Technicality; title: Visuals; title: Clearest Descriptive Sequence; title: An Outline for Product Description; title: A Situation Requiring Product Description; title: A Mechanism Description for a Nontechnical Audience; title: An Outline for Process Description; title: A Situation Requiring Process Description; title: A Process Description for a Nontechnical Audience; title: Guidelines for Descriptions; title: Specifications; title: Types of Specifications; title: Considering Audience and Purpose; title: Guidelines for Specifications; title: Technical Marketing Materials; title: Guidelines for Technical Marketing Materials; title: Checklist Technical Descriptions; title: Checklist Specifications; title: Checklist Technical Marketing Materials; title: Projects; title: 20. INSTRUCTIONS AND PROCEDURES; title: Considering Audience and Purpose; title: Formats for Instructional Documents; title: Faulty Instructions and Legal Liability; title: Elements of Effective Instructions; title: Clear and Limiting Title; title: Informed Content; title: Visuals; title: Appropriate Level of Detail and Technicality; title: Guidelines for Providing Appropriate Detail; title: Logically Ordered Steps; title: Notes and Hazard Notices; title: Readability; title: Effective Design; title: Guidelines for Designing Instructions; title: An Outline for Instructions; title: Introduction; title: Body: Required Steps; title: Conclusion; title: A Situation Requiring Instructions; title: A Complete Set of Instructions for a Nontechnical Audience; title: Digital and Online Instructions; title: Video Instructions; title: Scripting Online Videos; title: Procedures; title: Evaluating the Usability of Instructions and Procedures; title: Usability and the Goals of Your Readers; title: Approaches for Evaluating a Document’s Usability; title: Checklist Instructions and Procedures; title: Projects; title: 21. INFORMAL REPORTS; title: Informational versus Analytical Reports; title: Progress Reports; title: Guidelines for Progress Reports; title: Periodic Activity Reports; title: Guidelines for Periodic Activity Reports; title: Trip Reports; title: Guidelines for Trip Reports; title: Meeting Minutes; title: Guidelines for Meeting Minutes; title: Feasibility Reports; title: Guidelines for Feasibility Reports; title: Recommendation Reports; title: Guidelines for Recommendation Reports; title: Justification Reports; title: Guidelines for Justification Reports; title: Peer Review Reports; title: Guidelines for Peer Review Reports; title: Checklist Informal Reports; title: Projects; title: 22. FORMAL ANALYTICAL REPORTS; title: Considering Audience and Purpose; title: Typical Analytical Problems; title: Causal Analysis: “Why Does X Happen?”; title: Case The Reasoning Process in Causal Analysis; title: Comparative Analysis: “Is X or Y Better for Our Needs?”; title: Case The Reasoning Process in Comparative Analysis; title: Feasibility Analysis: “Is This a Good Idea?”; title: Case The Reasoning Process in Feasibility Analysis; title: Combining Types of Analysis; title: Elements of an Effective Analysis; title: Clearly Identified Problem or Purpose; title: Adequate But Not Excessive Data; title: Accurate and Balanced Data; title: Fully Interpreted Data; title: Subordination of Personal Bias; title: Appropriate Visuals; title: Valid Conclusions and Recommendations; title: Self-Assessment; title: An Outline and Model for Analytical Reports; title: Introduction; title: Body; title: Conclusion; title: Front Matter and End Matter Supplements; title: Front Matter; title: Letter of Transmittal; title: Text of the Report; title: End Matter; title: A Situation Requiring an Analytical Report; title: A Formal Report; title: Guidelines for Reasoning through an Analytical Problem; title: Checklist Analytical Reports; title: Projects; title: 23. PROPOSALS; title: Considering Audience and Purpose; title: The Proposal Process; title: Case Submitting a Competitive Proposal; title: Types of Proposals; title: Planning Proposals; title: Research Proposals; title: Sales Proposals; title: Elements of a Persuasive Proposal; title: A Forecasting Title or Subject Line; title: Background Information; title: Statement of the Problem; title: Description of Solution; title: A Clear Focus on Benefits; title: Honest and Supportable Claims; title: Appropriate Detail; title: Readability; title: A Tone That Connects with Readers; title: Visuals; title: Accessible Page Design; title: Supplements Tailored for a Diverse Audience; title: Proper Citations of Sources and Contributors; title: An Outline and Model for Proposals; title: Introduction; title: Body; title: Conclusion; title: Guidelines for Proposals; title: A Situation Requiring a Formal Proposal; title: A Formal Proposal; title: Checklist Proposals; title: Projects; title: 24. ORAL PRESENTATIONS AND WEBINARS; title: Advantages and Drawbacks of Oral Presentations; title: Avoiding Presentation Pitfalls; title: Planning Your Presentation; title: Analyze Your Audience and Purpose; title: Analyze Your Speaking Situation; title: Select a Type of Presentation; title: Select a Delivery Method; title: Preparing Your Presentation; title: Research Your Topic; title: Aim for Simplicity and Conciseness; title: Anticipate Audience Questions; title: Outline Your Presentation; title: Planning and Creating Your Visuals; title: Decide Which Visuals to Use and Where to Use Them; title: Create a Storyboard; title: Decide Which Visuals You Can Realistically Create; title: Prepare Your Visuals; title: Guidelines for Readable and Understandable Visuals; title: Choosing the Right Visual Medium; title: Using Presentation Software; title: Ethics and the Use of Presentation Software; title: Case  PowerPoint and the Space Shuttle Columbia Disaster; title: Guidelines for Using Presentation Software; title: Delivering Your Presentation; title: Rehearse Your Delivery; title: Check the Room and Setting Beforehand; title: Cultivate the Human Landscape; title: Keep Your Listeners Oriented; title: Plan for How You Will Use Any Non-Computer Visual Aids; title: Guidelines for Presenting Visuals; title: Manage Your Presentation Style; title: Manage Your Speaking Situation; title: Guidelines for Managing Listener Questions; title: Guidelines for Delivering Oral Presentations; title: Consider This Cross-Cultural Audiences May Have Specific Expectations; title: Webinars and Distance Presentations; title: Webinars; title: Slide Sharing and Other Tools; title: Guidelines for Webinars and Distance Presentations; title: Checklist Oral Presentations; title: Projects; title: 25. WEB PAGES; title: Considering Audience and Purpose; title: How People Read Web Pages; title: Writing for the Web; title: Guidelines for Writing Web Pages; title: Designing Web Pages; title: Guidelines for Designing Web Pages; title: Techniques and Technologies for Creating Web Sites; title: Planning Web Sites Using Storyboarding; title: Teamwork When Creating Web Sites; title: Creating Web Pages Using Word Processing and Other Software; title: Global Issues and Web Pages; title: Guidelines for Addressing Global Audiences; title: Ethical and Legal Considerations; title: Ethical Considerations; title: Legal Considerations; title: Checklist Writing and Designing Web Pages; title: Projects; title: 26. SOCIAL MEDIA; title: Considering Audience and Purpose; title: Audience As Contributor; title: Using Social Media for Technical Communication; title: Blogs; title: Wikis; title: Guidelines for Writing and Using Blogs and Wikis; title: Social Networking Sites; title: Job and Professional Networking Sites; title: Guidelines for Writing and Using Social Networks; title: Customer Review Sites; title: Twitter Feeds; title: Ethical and Legal Considerations; title: Checklist: Social Media; title: Projects; title: PART 5 RESOURCES FOR TECHNICAL WRITERS 675; title: APPENDIX A: A QUICK GUIDE TO DOCUMENTATION; title: Taking Notes; title: Guidelines for Recording Research Findings; title: Quoting the Work of Others; title: Guidelines for Quoting the Work of Others; title: Paraphrasing the Work of Others; title: Guidelines for Paraphrasing; title: What You Should Document; title: How You Should Document; title: MLA Documentation Style; title: MLA Parenthetical References; title: MLA Works Cited Entries; title: MLA Sample Works Cited Pages; title: APA Documentation Style; title: APA Parenthetical References; title: APA Reference List Entries; title: APA Sample Reference List; title: CSE and Other Numbered Documentation Styles; title: CSE In-Text Citations; title: CSE Reference List Entries; title: APPENDIX B: A QUICK GUIDE TO GRAMMAR, USAGE, AND MECHANICS; title: Grammar; title: Sentence Fragments; title: Run-On Sentences; title: Comma Splices; title: Faulty Agreement–Subject and Verb; title: Faulty Agreement–Pronoun and Referent; title: Dangling and Misplaced Modifiers; title: Faulty Parallelism; title: Faulty Coordination; title: Faulty Subordination; title: Faulty Pronoun Case; title: Punctuation; title: Period; title: Question Mark; title: Exclamation Point; title: Semicolon; title: Colon; title: Comma; title: Apostrophe; title: Quotation Marks; title: Ellipses; title: Brackets; title: Italics; title: Parentheses; title: Dashes; title: Mechanics; title: Abbreviation; title: Hyphenation; title: Capitalization; title: Numbers and Numerals; title: Spelling; title: Usage; title: Transitions; title: Use Transitional Expressions; title: Repeat Key Words and Phrases; title: Use Forecasting Statements; title: Lists; title: Embedded Lists; title: Vertical Lists; title: Works Cited; title: Index