Customer service in the information age
Subtitle: a common sense approach to high-tech help
By: JoAnn Haberer.
Series: Crisp fifty-minute series book; Fifty-Minute series
Publisher: Thomson/Course Technology
Published: 2004
Place of publication: Boston, MA
Language: eng
Number of pages: 106
Subjects: Relationship marketing.; Customer relations -- Management -- Data processing.; Customer services -- Information technology.; Electronic commerce -- Customer services -- Management.
Notes: Includes bibliographical references (p. 106).