Going live
Subtitle: starting and running a virtual reference service
By: Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.
Publisher: American Library Association
Published: 2003
Place of publication: Chicago
Language: eng
Number of pages: 182
Subjects: Electronic reference services (Libraries); Internet in library reference services.
Notes: Includes bibliographical references (p. 157-176) and index.
Table of contents: title: Reference the first 100 years; title: Getting started : designing virtual reference systems; title: Managing virtual reference services; title: Marketing virtual reference services; title: Where do we go from here?