A guide to the new ISO/IEC 20000-1
Subtitle: the differences between the 2005 and the 2011 editions
By: Lynda Cooper
Publisher: BSI
Published: 2011
Place of publication: London
Language: eng
Number of pages: 54
ISBN-13: 9780580728501
Subjects: Management; Information technology
Notes: Includes bibliographical references (pages 51-52).