Communication in business
Subtitle: strategies and skills
By: Judith Dwyer
Edition: 4th ed.
Publisher: Pearson Education Australia
Published: 2008
Place of publication: Frenchs Forest, N.S.W
Language: eng
ISBN-13: 9780733986383
Subjects: Business communication
Description: A comprehensive how-to guide that will help readers understand communication principles and apply them to the business environment. This fourth edition has additional chapters and updated content.
Notes: Previous edition: 2005.

Includes index.

Includes bibliographical references and index.
Table of contents: title: Part 1.; title: THE COMMUNICATION FACTOR -- -- 1.; title: Communication in business -- -- 2.; title: Intercultural communication -- -- 3.; title: Emotional intelligence, self-awareness and assertion -- -- 4.; title: Nonverbal, listening and feedback skills -- -- Part 2.; title: FOSTERING POSITIVE RELATIONSHIPS -- -- 5.; title: Negotiation skills -- -- 6.; title: Conflict management -- -- 7 .; title: Customer service and public relations -- -- Part 3.; title: LEADING AND MANAGING PEOPLE -- -- 8.; title: Communication across the organisation -- -- 9.; title: Leadership communication -- -- 10.; title: Team and work group communication -- -- 11.; title: Effective meetings: face-to-face and virtual -- -- 12.; title: Knowledge management and decision making -- -- Part 4.; title: FINDING AND COMMUNICATING INFORMATION -- -- 13.; title: Researching and processing information -- -- 14.; title: Critical thinking: argument, logic and persuasion -- -- 15.; title: Oral business presentations -- -- 16.; title: Communicating through visuals -- -- Part 5.; title: WRITING FOR RESULTS -- -- 17.; title: The business writing process -- -- 18.; title: Writing business letters, memos and short reports -- -- 19.; title: Writing long reports -- -- 20.; title: Academic writing -- -- 21.; title: Business messages via electronic media -- -- Part 6.; title: EMPLOYMENT COMMUNICATION -- -- 22.; title: Finding, applying and being interviewed for a position.