Critical conversations for dummies
By: by Christina Tangora Schlachter
Publisher: John Wiley & Sons; For Dummies
Published: 2013
Place of publication: Hoboken, N.J
Language: eng
Number of pages: 314
ISBN-13: 9781118490310
Subjects: Communication in management; Conversation analysis
Description: A step-by-step reference for the variety of difficult conversations life presents in the workforce. Schlachter provides strategies for high-stakes situations, understanding audience needs to get positive results, and more.
Notes: Includes index.
Table of contents: title: Introduction; title: The anatomy of a critical conversation; title: Making sense of how you communicate; title: Getting down to specifics: creating a critical conversation; title: Putting it all into practice; title: The part of tens.