Customer Service Skills Profile
Subtitle: Facilitator's Guide
Edition: Ringbound edition
Publisher: HRD Press, Inc.
Published: January 2005
Language: eng
Format: Ring-bound
Number of pages: 57
ISBN-13: 9780874258400
Subjects: Human Resources & Personnel Management; Business & Economics; Business / Economics / Finance; Business/Economics; Management - General; Skills
First sentence: Most customers are willing to pay a premium to have their basic needs met in a timely and efficient manner, and will be pleasantly surprised (and grateful) if they are treated with a little dignity and respect in the bargain.