Making contact
Subtitle: developing successful call centres in local government
By: [written by David Hunter].
Contributors: Foundation for Information Technology in Local Government.
Publisher: FITLOG
Published: 2000
Place of publication: [Bristol]
Language: eng
Number of pages: 50
Subjects: Call centers -- Great Britain.; Local government -- Customer services -- Great Britain.
Notes: Includes bibliographical references: p. 46-47.