Technical Support Essentials
Subtitle: Advice You Can Use to Succeed in Technical Support
By: by Andres R. Sanchez ; edited by Jeffrey Pepper, Clay Andres, Steve Anglin, Mark Beckner, Ewan Buckingham, Gary Cornell, Jonathan Gennick, Jonathan Hassell, Michelle Lowman, Matthew Moodie, Duncan Parkes, Jeffrey Pepper, Frank Pohlmann, Douglas Pundick, Ben Renow-Clarke, Dominic Shakeshaft, Matt Wade, Tom Welsh, Jim Markham, Katie Stence
Contributors: Pepper, Jeffrey; Andres, Clay; Anglin, Steve; Beckner, Mark; Buckingham, Ewan; Cornell, Gary; Gennick, Jonathan; Hassell, Jonathan; Lowman, Michelle; Moodie, Matthew; Parkes, Duncan; Pohlmann, Frank; Pundick, Douglas; Renow-Clarke, Ben; Shakeshaft, Dominic; Wade, Matt; Welsh, Tom; Markham, Jim; Stence, Katie; SpringerLink (Online service)
Publisher: Apress
Published: 2010
Place of publication: Berkeley, CA
Language: eng
Format: [electronic resource] :
Number of pages: 271
ISBN-13: 9781430225478; 9781430225485
Subjects: Computer science