Service magic
Subtitle: the art of amazing your customers
By: Ron Zemke and Chip Bell.
Contributors: Bell, Chip R.
Publisher: Dearborn Trade Pub.
Published: 2003
Place of publication: [Chicago]
Language: eng
Number of pages: 248
Subjects: Customer services -- United States.; Consumer satisfaction -- United States.; Customer loyalty -- United States.; Service industries -- Customer services -- United States.
Notes: Includes bibliographical references (p. 229-232) and index.