Leading the Malcolm Baldrige way
By: Kay Kendall, Glenn Bodinson
Contributors: Bodinson, Glenn, author
Publisher: McGraw-Hill Education
Published: 2017
Language: eng
Number of pages: 228
ISBN-13: 9781259588662
Subjects: Malcolm Baldrige National Quality Award; Corporate culture; Leadership; Organizational effectiveness; Total quality management
Notes: "How world-class leaders align their organizations to deliver exceptional results"--Jacket cover.

Includes bibliographical references and index.
Table of contents: title: An introduction to Baldrige; title: Why employee engagement matters; title: Organizational culture and how it impacts employee engagement; title: Drivers of employee engagement; title: Using data to drive engagement; title: When you're already a pretty good organization; title: Maintaining momentum when facing a downturn; title: The challenges of being a very large organization; title: The challenges of being a very small organization; title: Getting all of the senior leaders on board; title: Confronting a culture of entitlement; title: Employee engagement and the bottom line; title: Common characteristics of the leaders of Baldrige award-winning organizations; title: Lessons learned about the journey; title: Other benefits of preparing an application : teamwork and leadership development; title: Accelerating excellence.