Progressive trends in knowledge and system-based science for service innovation
By: Michitaka Kosaka, Japan Advanced Institute of Science and Technology, Japan, Kunio Shirahada, Japan Advanced Institute of Science and Technology, Japan, [editors]
Series: Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) Book Series
Publisher: Business Science Reference
Published: 2014
Place of publication: Hershey
Language: eng
Number of pages: 489
ISBN-13: 9781466646636; 9781466646643; 9781466646650
Subjects: Customer services; Technological innovations; Theory of Knowledge; System theory
Description: "This book illustrates new approaches to service innovation and new methodologies from the knowledge science and system science perspectives"--
Notes: Includes bibliographical references and index.
Table of contents: title: Foreword; title: Preface; title: Part1: new approaches and concepts for service science; title: New trends in service science and education for service innovation / Michitaka Kosaka and Kunio Shirahada; title: A concept of a service field and its applications to create service value / Michitaka Kosaka, Jing Wang, Weiwei Han, and Qi Zhang; title: Modeling of service value creation based on multidisciplinary framework / Kotaro Nakamura; title: The dynamics of knowledge co-creation in service encounters : a practice-theoretical approach / Mario Giraldo; title: Service sustainability : a tripartite value co-creation perspective / Kunio Shirahada and Raymond P. Fisk; title: Part2: technologies related to knowledge science and system science for service innovation; title: Transdisciplinary science & technology and service systems / Motohisa Funabashi; title: Big data and service science / Tu-Bao Ho, Siriwon Taewijit, Quang-Bach Ho, and Hieu-Chi Dam; title: Biological data for understanding customer experiences / Kunios Shirahada, Michitaka Kosaka, and Atsushi Maki; title: Research on discrete service process optimization / Jing Wang and Chengcheng Luo; title: Evidential reasoning based evaluation of services / Van Nam Huynh, Minh Chau Doan, Michitaka Kosaka, and Yoshiteru Nakamori; title: Dynamic service matchmaking model and algorithm / Haixia Pan, Jing Wang and Michitaka Kosaka; title: The design of service systems architecture for building smart public infrastructures / Katsumi Kawano; title: Servitization in manufacturing industry; title: Trends and issues in service business innovations in japanese manufacturing industry / Tadao Sumi and Taiichiro Kitatani; title: Knowledge transfer in product-based service design / Naoshi Uchihira; title: An analysis of knowledge space concept and recursive approach for servitizing in manufacturing industries / H.M. Belal, Kunio Shirahada, and Michitaka Kosaka; title: A value co-creation model for energy-saving service business using inverters / Michitaka Kosaka, Takashi Yabutani, and Qi Zhang; title: Part4: new approaches for service innovation in information industry; title: Service innovation in information business / Youji Kohda; title: Value creation in information business based on the service field / Michitaka Kosaka, Haruko Nagaoka, and Minh Chau Doan; title: Achieving objective values for customers in enterprise it solution services : a new concept: methodological universe for the services environment (muse) and "design office" / Yukiko Nishioka and Michitaka Kosaka; title: Service oriented organizational management system for an information systems business / Shoji Konno; title: Consideration of service design for internet service businesses / Akira Kondo; title: Part5: medical service science; title: Medical practical knowledge circulation based on purpose-oriented service modeling; title: A self-management service framework to support chronic disease patients' self-management / Thepchai Supnithi, Marut Buranarach, Nattanun Thatphithakkul, Boonek Junsirimongkol, Suwaree Wongrochananan, Nittayawan Kulnawan,Wiroj Jiamjarasrangsi.