art and science of communication
Subtitle: tools for effective communication in the workplace
By: Pamela S. Perkins.
Publisher: John Wiley & Sons, Inc.
Published: 2008
Place of publication: Hoboken, N.J
Language: eng
ISBN-13: 9780470247594
Subjects: Business communication; Interpersonal communication; Persuasion (Rhetoric)
Notes: "Published simultaneously in Canada."

Includes index.
Table of contents: title: Foreword / Denis Waitley and Les Brown; title: Introduction; title: Intrapersonal communication; title: Self-sabotage or self-fulfillment?; title: Discipline of the mind; title: Dive into your life!; title: Where did that thought come from?; title: Creating our self (work) image; title: Growing up "different"; title: Writing a new script; title: Taking ownership; title: Jill's day; title: Waking up to your day!; title: Conquering the first step; title: First things first!; title: Nonverbal communication; title: Jill's day; title: Your professional appearance; title: Your professional voice; title: Actions do speak louder than words!; title: It's all about time!; title: Keep your distance!; title: Sometimes when we touch; title: Do you smell something?; title: Interpersonal communication; title: Keys to positive, healthy work relationships; title: Interpersonal conflict; title: Supportive versus defensive communication; title: Small group and organizational communication; title: To group or not to group...that is the question; title: Jill's day; title: I versus we: the cultural paradox; title: Co-opetition model of advancement; title: Making room for the group reality; title: Leadership communication; title: Constructive conflict; title: The communication climate; title: Small group membership and facilitation; title: Public communication; title: The common denominator; title: Moving beyond the fear!; title: Ridding yourself of communication apprehension; title: Confidence and composure; title: Your language; title: Don't make excuses; title: Your public presentational style; title: You and your audience; title: The art of impromptu/conversational speaking; title: Mass communication; title: Influencing the masses; title: Persuasion is about perspective; title: Are you a walking billboard?; title: Television habits; title: Persuasion and the world of work; title: Jill's day; title: Using persuasion as a tool of influence; title: As simple as one, two, three; title: Persuasive messages and you; title: Intercultural communication; title: We can all get along!; title: What makes us unique; title: We are all prejudiced!; title: Understanding perception; title: Who are we?; title: Nonverbal communication is cultural!; title: Global community; title: Who are we?; title: "Other" in the workplace; title: Jill's day; title: What's the solution to inclusive workplace diversity?; title: Epilogue; title: Index.