What to say to a porcupine
Subtitle: 20 humorous tales that get to the heart
By: of Customer Service Richard S. Gallagher.
Publisher: American Management Association
Published: 2008
Place of publication: New York
Language: eng
ISBN-13: 9780814410554
Subjects: Customer services -- Humor; Customer services -- Management -- Humor; Customer relations -- Humor
Genres: Humor.
Notes: Includes index.