Cust omer satisfaction and quality costs
Subtitle: towards a pragmatic approach for event management
By: Glenn A. J. Bowdin & Ivor J. Church.
Contributors: Church, Ivor.; Leeds Metropolitan University. School of Tourism and Hospitality Management.; Leeds Metropolitan University. Centre for Events Management.
Series: Discussion paper in tourism and hospitality management -- no.29
Publisher: Leeds Metropolitan University, School of Tourism and Hospitality Management
Published: 2000
Place of publication: Leeds
Language: eng
Number of pages: 37