Client/service provider perceptions of reference service outcomes in academic libraries
Subtitle: effects of feedback and uncertainty
By: by Jo Bell Whitlatch.
Publisher: University Microfilms International
Published: 1988
Place of publication: Ann Arbor, Mich
Language: eng
Format: Microform
Notes: Thesis (Ph.D.)--University of California, Berkeley, 1987.

Includes bibliographical references.