On the reliability and validity of the SERVQUAL instrument
Subtitle: international evidence
By: by Leyland Pitt ... [et al.].
Contributors: Henley Management College.
Series: Working paper series / Henley Management College -- HWP 9530; Working paper series -- HWP 9530.
Publisher: Henley Management College
Published: 1995
Place of publication: Henley-on-Thames
Language: eng