The American customer satisfaction index (ACSI)
Subtitle: methodology report
By: National Quality Research Center, University of Michigan, Business School
Contributors: National Quality Research Center; University of Michigan. Business School; American Society for Quality Control
Publisher: National Quality Research Center, University of Michigan, Business School
Published: 2001
Place of publication: Ann Arbor, Mich
Language: eng
Subjects: Consumer satisfaction; Statistics; Customer relations; Evaluation
Notes: "ACSI is co-sponsored by ASQC and the University of Michigan Business School"--Cover.

"August 2001".

Includes bibliographical references.

Companion publication to: American customer satisfaction index quarterly update.