Total quality management
Subtitle: text with cases
By: John S. Oakland.
Edition: 2nd ed.
Publisher: Butterworth-Heinemann
Published: 2000
Place of publication: Oxford; Boston
Language: eng
Number of pages: 380
Subjects: Total quality management.; Total quality management -- Case studies.
Genres: Case studies.
Notes: Includes bibliographical references (p. [364]-371)  and index.