The essential guide to knowledge management
Subtitle: e-business and CRM applications
By: Amrit Tiwana.
Series: Essential guide series; Essential guide series (Prentice-Hall, inc.)
Publisher: Prentice Hall PTR
Published: 2001
Place of publication: Upper Saddle River, NJ
Language: eng
Number of pages: 315
Subjects: Knowledge management; Electronic commerce; Customer relations
Other titles: Guide to knowledge management :; E-business and CRM applications
Notes: Includes bibliographical references (p. 303-309) and index.