Measuring the performance of human service programs
By: Lawrence L. Martin, Peter M. Kettner.
Contributors: Kettner, Peter M., 1936-
Series: Sage human services guides ;; v. 71
Publisher: Sage Publications
Published: 1996
Place of publication: Thousand Oaks
Language: eng
Number of pages: 139
Subjects: Human services -- Evaluation -- Methodology.; Evaluation research (Social action programs); Present value analysis.
Description: Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today.

The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts.

. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators.
Notes: Includes bibliographical references and index.
Table of contents: title: Performance measurement : the new accountability; title: Performance measurement : an idea whose time has come; title: Social problems, human service programs & performance measurement; title: Output performance measures; title: Quality performance measures; title: Outcome performance measures; title: Numeric counts; title: Standardized measures; title: Level of functioning scales; title: Client satisfaction; title: Issues in selecting, collecting, reporting, & using performance measures.