Customer satisfaction measurement simplified
Subtitle: a step-by-step guide for ISO 9001:2000 certification
By: by Terry G. Vavra.
Publisher: ASQ Quality Press
Published: 2002
Place of publication: Milwaukee, Wis
Language: eng
Number of pages: 307
Subjects: Consumer satisfaction -- Statistical methods.; Questionnaires.; ISO 9001 Standard -- Handbooks, manuals, etc.
Genres: Handbooks, manuals, etc.
Notes: Includes bibliographical references (p. 297-300) and index.