Digital versus non-digital reference
Subtitle: ask a librarian online and offline
By: Jessamyn West, guest editor.
Contributors: West, Jessamyn, 1968-
Series: The reference librarian -- no. 85.
Publisher: Haworth Information Press
Published: 2004
Place of publication: Binghamton, NY
Language: eng
Number of pages: 180
Subjects: Electronic reference services (Libraries); Reference services (Libraries) -- Information technology.; Internet in library reference services.; Reference services (Libraries)
Notes: Includes bibliographical references and index.
Table of contents: Have(n't) we been here before? : lessons from telephone reference / M. Kathleen Kern; E-mail reference as substitute for library receptionist / Susan M. Braxton, Maureen Brunsdale; The internet public library as a teaching tool for shockingly traditional reference skills / Abigail Leah Plumb; "Contact us" : archivists and remote users in the digital age / Katharine A. Salzmann; Characteristics of e-mail reference services in selected public libraries, Victoria, Australia / Doreen Sullivan; Predicting the success of commercial ask a services in the United States and abroad / Jenny Baum, Kate Lyons; Wired New Jersey : Q and A NJ / Carol van Houten; Library LAWLINE : collaborative virtual reference in a special library consortium / Scott Matheson; Planning for multilingual chat reference service in a suburban public library system / Edana McCaffery Cichanowicz, Nan Chen; The social life of digital reference : what the technology affords / Mita Sen-Roy; The case for non-intrusive research : a virtual reference librarian's perspective / Bruce Jensen; Getting our foot (back) in the door : reestablishing a freshman instruction program / Janet DeForest, Rachel Fleming May, Brett Spencer; Research consultations : enhancing library research skills / Deborah Lee.