Building quality service
Subtitle: with competency-based human resource management
By: Lynn van der Wagen.
Publisher: Butterworth-Heinemann
Published: 1994
Place of publication: Chatswood [Australia]; Newton [Mass.?]
Language: eng
Number of pages: 208
Subjects: Customer services.; Customer services -- Management.; Customer relations.
Notes: Includes bibliographical references (p. 201-204) and index.