Perfect phrases for dealing with difficult people
By: by Susan Benjamin.
Publisher: McGraw-Hill
Published: 2007
Place of publication: New York
Language: eng
Subjects: Interpersonal relations; Interpersonal communication; Conflict management
Table of contents: title: Why address difficult people?; title: Top seven imperatives of communicating with difficult people; title: Unfriendly co-workers; title: Withholding co-workers; title: Catty and gossipy co-workers; title: Argumentative types; title: Loud and obnoxious co-workers; title: Negative co-workers; title: When that negative, angry, or difficult employee is you; title: The bully boss; title: Unfocused and forgetful bosses; title: Distant, weak or overly hands-off bosses; title: When asking for an overdue promotion or raise; title: Micromanagers; title: Correcting your boss' mistakes; title: Getting a letter of recommendation from a reluctant boss; title: Saying good-bye to a problem boss without burning bridges; title: Addressing employee complaints; title: Inappropriate behavior, dress, or hygiene; title: Rumor-spreading employees; title: Lazy or lethargic employees; title: Passive-aggressive employees; title: Calming an angry employee; title: Stuck-in-the-box performers; title: Settling disputes between employees; title: Motivating employees who resist change; title: Angry customers; title: Antsy and anxious customers; title: Helping customers adapt to changes; title: Resolving billing problems with customers; title: Managing demanding customers; title: Controlling a co-worker from another department in a meeting with customers; title: Difficult contractors; title: Difficult vendors who deliver products; title: Negotiating finances with difficult vendors and contractors; title: Disruptive participants in presentations.