Performance Research Associates' Delivering knock your socks off service.
Contributors: Zemke, Ron.; Anderson, Kristin, 1962-; Performance Research Associates.
Edition: 3rd ed. revisions / by Ron Zemke.
Publisher: American Management Association
Published: 2003
Place of publication: New York
Language: eng
Number of pages: 184
Subjects: Customer services
Other titles: Delivering knock your socks off service.
Description: Outlines the skills and techniques of providing superior customer service.
Notes: Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke. 1998.

Includes index.