Customer-related knowledge utilisation in the collaborative relationships of professional service organisation
By: Satu Nätti
Series: Acta Universitatis Ouluensis. G. Oeconomica -- 17
Publisher: Oulu University Press
Published: 2005
Place of publication: Oulu
Language: eng
Number of pages: 192
Subjects: Customer relations; Customer services; Consumer profiling; Knowledge management
Notes: Thesis (doctoral)--University of Oulu, Oulu, Finland, 2005.

Includes bibliographical references (p. [175]-184).