Implementing strategic change
Subtitle: tools for transforming an organization
By: by Steven H. Hoisington and S.A. Vaneswaran.
Contributors: Vaneswaran, S.A.
Publisher: McGraw-Hill
Published: 2005
Place of publication: New York
Language: eng
Number of pages: 270
Subjects: Organizational change; Customer relations; Six sigma (Quality control standard); Leadership
Description: p. cm
Notes: Includes bibliographical references and index.
Table of contents: title: Developing a customer focused culture; title: Leveraging strategies for creating stakeholder value; title: Assessing organizational capability; title: the Baldrige model; title: Assessing organizational capability; title: EFQM and SEI/CMM; title: Preparing the organization for change; title: Aligning the organization for transformation; title: Planning for customer driven transformation; title: Implementing process improvements; title: Reviewing performance progress relative to plans; title: Delivering shareholder value and sustaining performance through efficient corporate governance.