Pay attention!
Subtitle: how to listen, respond, and profit from customer feedback
By: Ann Thomas, Jill Applegate
Contributors: Applegate, Jill
Publisher: Wiley
Published: 2010
Place of publication: Hoboken, N.J
Language: eng
Number of pages: 205
ISBN-13: 9780470563557
Subjects: Customer relations
Notes: Includes bibliographical references (p. 189-190) and index.