Modelling a phone center
Subtitle: analysis of a multi-channel multi-resource processor shared loss system
By: by O.Z. Akşin and P.T. Harker.
Contributors: Harker, P. T.; INSEAD.
Series: Working papers / INSEAD -- 97/57/TM; Working papers -- 97/57/TM.
Publisher: INSEAD
Published: 1997
Place of publication: Fontainebleau
Language: eng