Quality is free
Subtitle: the art of making quality certain
By: by Philip B. Crosby
Publisher: New American Library
Published: 1980
Place of publication: New York
Language: eng
Number of pages: 270
ISBN-13: 9780451619617; 9780451624680
Notes: "A Mentor book."

Includes index.
Table of contents: title: Making quality certain; title: Quality may not be what you think it is; title: The quality management maturity grid; title: Management understanding and attitude; title: Quality organizational status; title: Handling problems; title: Cost of quality; title: Quality improvement program; title: Management style; title: History of the project; title: The program; title: Instructor's guide for HPA; title: Make certain.