Sustaining knock your socks off service
By: Thomas K. Connellan and Ron Zemke.
Contributors: Zemke, Ron.
Publisher: Amacom; AMACOM/American Management Association; AMACOM
Published: 1993
Place of publication: New York
Language: eng
Number of pages: 176
Subjects: Customer services.
Other titles: Sustaining service.
Notes: Includes bibliographical references.