Services blueprint
Subtitle: a roadmap for execution
By: Ravi Kalakota, Marcia Robinson.
Contributors: Robinson, Marcia, 1964-
Series: Addison-Wesley information technology series
Publisher: Addison-Wesley
Published: 2004
Place of publication: Boston, MA
Language: eng
Subjects: Service industries -- Management; Service industries -- Automation; Service industries -- Management -- Case studies; Service industries -- Automation -- Case studies
Genres: Case studies.
Notes: Includes bibliographical references and index.