Brand choice
Subtitle: revealing customers' unconscious-automatic and strategic thinking processes
By: Randolph J. Trappey III and Arch G. Woodside
Contributors: Woodside, Arch G
Publisher: Palgrave Macmillan
Published: 2005
Place of publication: Houndmills [England]; New York
Language: eng
Number of pages: 258
Subjects: Brand choice; Consumers' preferences; Cognition; General factor (Psychology); Motivation research (Marketing)
Description: "Customers use mental short cuts when making product and brand choices. Learning about the automatic thoughts that your brand evokes in the minds of customers provides valuable information. Brand Choice provides tools for revealing customers' automatic thoughts and how such thoughts can be used to accurately forecast brand choice. This book advocates finding out what attributes-benefits are evoked by your brand and your brand's competing brands, rather than asking 'What does your brand evoke?'." "Strategic thinking by customers includes their focusing attention on how, when, where, and why they buy and use brands and products. This book advocates the long interview method and never using mail survey questionnaires to reveal customers' strategic thinking. The book gives nuance, details, and case examples on how to accurately reveal what customers really think and do."--Jacket.
Notes: Includes bibliographical references and index