The waiter & waitress and waitstaff training handbook
Subtitle: a complete guide to the proper steps in service for food & beverage employees
By: first edition by Lora Arduser and Douglas Brown ; revised by Taylor Centers
Contributors: Brown, Douglas Robert, 1960- author; Centers, Taylor, author
Edition: Revised 2nd edition.
Publisher: Atlantic Publishing Group, Inc.
Published: 2017
Language: eng
Number of pages: 282
ISBN-13: 9781620230565
Subjects: Table service; In-service training; Waitresses; Handbooks, manuals; Waiters
Other titles: Waiter and waitress and waitstaff training handbook; Waitstaff training handbook
Description: Packed with new information, the revised edition of this best-selling manual was designed for use by all food service serving staff members. The guide covers all aspect of customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. Step-by-step instructions cover hosting, seating guests, taking/filling orders, loading/unloading trays, table side service, setting an elegant table, folding napkins, promoting specials, upselling, handling problems, difficult customers, tips and taxes, and handling the check and money.
Notes: Includes bibliographical references (page 275) and index.