Complaints and impoliteness in service encounters
Subtitle: a mixed method analysis
By: Ronald Geluykens & Bettina Kraft
Series: LINCOM studies in pragmatics -- 30
Publisher: LINCOM GmbH
Published: 2016
Place of publication: Muenchen
Language: eng
Number of pages: 270
ISBN-13: 9783862887101
Subjects: Complaints (Rhetoric); Politeness (Linguistics); Customer services; Business communication; Communication in marketing; Conflict management; Intercultural communication
Notes: Includes bibliographical references (pages 251-270).