Crisp
Subtitle: Customer Service Nightmares (Crisp Professional Series)
Edition: 1 edition
Publisher: Crisp Learning
Published: July 31, 1998
Language: eng
Format: Paperback
Number of pages: 149
ISBN-13: 9781560524984
Subjects: Customer services; Customer Service; Business / Economics / Finance; Business/Economics; Computers / General; Case studies; United States
First sentence: "En route to another state to visit my terminally ill mother, I stopped along the roadside to call and check my mother's condition."