Improve Your Communication Skills
Publisher: Kogan Page, Limited
Published: 2016
Language: eng
Number of pages: 176
ISBN-13: 9780749475758
Subjects: Business communication
Table of contents: title: About this book
pagenum: ix; label: 1
title: What is communication?
pagenum: 1; title: The transmission model
pagenum: 1; title: From transmission to reception: turning the model around
pagenum: 2; title: Getting to know each other
pagenum: 6; title: A new definition of communication
pagenum: 10; label: 2
title: How conversations work
pagenum: 13; title: The three basic rules of good conversation
pagenum: 14; title: Why do conversations go wrong?
pagenum: 21; title: Putting conversations in context
pagenum: 21; title: Working out the relationship
pagenum: 23; title: Managing behaviour
pagenum: 28; title: The uses of conversation
pagenum: 30; label: 3
title: Seven ways to improve your conversations
pagenum: 33; title: Clarify your objective
pagenum: 34; title: Structure your thinking
pagenum: 35; title: Manage your time
pagenum: 42; title: Find common ground
pagenum: 43; title: Move beyond argument
pagenum: 44; title: Summarize often
pagenum: 48; title: Use visuals
pagenum: 48; label: 4
title: The skills of enquiry
pagenum: 55; title: Paying attention
pagenum: 56; title: Treating the speaker as an equal
pagenum: 59; title: Cultivating ease
pagenum: 60; title: Encouraging
pagenum: 61; title: Asking quality questions
pagenum: 63; title: Rationing information
pagenum: 65; title: Giving positive feedback
pagenum: 66; label: 5
title: The skills of persuasion
pagenum: 71; title: Character, logic and passion
pagenum: 72; title: What's the Big Idea?
pagenum: 75; title: Arranging your ideas logically
pagenum: 79; title: Expressing your ideas
pagenum: 80; title: Remembering your ideas
pagenum: 82; title: Delivering effectively
pagenum: 83; label: 6
title: Tough conversations
pagenum: 89; title: Six tough conversations
pagenum: 89; title: What makes conversations tough?
pagenum: 90; title: How we make tough conversations tougher
pagenum: 93; title: Three steps towards better tough conversations
pagenum: 94; label: 7
title: Making a presentation
pagenum: 105; title: Preparing for the presentation
pagenum: 107; title: Managing the material
pagenum: 108; title: Controlling the audience
pagenum: 118; title: Looking after yourself
pagenum: 119; title: Answering questions
pagenum: 120; label: 8
title: Putting it in writing
pagenum: 123; title: The trouble with e-mail
pagenum: 124; title: From speaking to writing
pagenum: 128; title: Editing your work
pagenum: 130; label: 9
title: Networking: the new conversation
pagenum: 139; title: To network or not to network?
pagenum: 139; title: Preparing to network
pagenum: 141; title: The skills of networking conversations
pagenum: 149; title: Following up and building your network
pagenum: 153; title: Appendix
pagenum: 159