The big book of customer service training games
Subtitle: quick, fun activities for all customer facing employees
By: Peggy Carlaw, Vasudha Kathleen Deming
Contributors: Deming, Vasudha Kathleen joint author
Publisher: McGraw-Hill
Published: 2007
Place of publication: New York [etc.]
Language: eng
Number of pages: 209
ISBN-13: 9780077114763
Subjects: Management; Dienstverlening; Klantgerichtheid; Customer services; Employees; Handbooks, manuals; Vaardigheden; Training of
Notes: Reprint. Originally published: 1998.