Mastering your organization's processes
Subtitle: a plain guide to business process management
By: John O'Connell, Jon Pyke, Roger Whitehead
Contributors: Pyke, Jon; Whitehead, Roger, 1946-
Publisher: Cambridge University Press
Published: 2006
Place of publication: Cambridge, UK; New York
Language: eng
Number of pages: 270
ISBN-13: 9780521839754
Subjects: Business -- Data processing; Production management; Production management -- Computer programs
Description: "With many clear diagrams, a glossary of terms and suggestions for further reading, the book gives the non-specialist reader a broad and informed view of business processes, free from technical imperatives. Ideal for non-technical managers, this book will also appeal to MBA and business studies students."--BOOK JACKET.
Notes: Includes bibliographical references (p. [261]-263) and index
Table of contents: title: A gentle introduction to systems and processes; title: Business processes and their management ; Case study 1. Canton of Zug; title: The job BPM software is there to do ; Case study 2. DVLA; title: The systems of an organization ; Case study 3. International Truck and Engine Corporation; title: Looking outside the organization ; Case study 4. Matáv (the Hungarian Telecommunications Company); title: Organizations, people and systems ; Case study 5. Morse Group Ltd; title: The business return on Business Process Management ; Case study 6. POSCO; title: Corporate strategies and approaches for Business Process Management ; BPM musings; Case study 7. Rabofacet; title: What to look for in a product ; Case study 8. Sonae Distribuição Brasil; title: Appendix. A short history of process management