Managing Quality in The 21st Century - Principles and Practice
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740300772
Table of contents: title: Sisältö; title: Introduction; title: Definition of Quality; title: Understanding Quality Management; title: Development of Quality Thinking; title: Summary; title: Why Quality Management?; title: Introduction; title: What is Wrong with Traditional Approaches?; title: Tangible Benefits; title: Intangible Benefits; title: Summary and impact; title: Standards and Models; title: Why Do we Need Standards and Models?; title: ISO 9000 Series Standards; title: Self- Assessment Models of Quality; title: Customers; title: Introduction; title: Customers and Quality: The Myths; title: Requirements Gathering and Value Analysis; title: Summary; title: Leadership in Quality Management; title: Introduction; title: Principles of Leadership for Quality; title: Summary and impact; title: Strategic Quality Management; title: Introduction; title: Vision, Mission and Values; title: Strategic Objectives; title: Hoshin Kanri; title: Summary; title: Processes; title: Introduction; title: Business Processes: The Reality; title: Process Planning; title: Process Control; title: Process Capability; title: Benefits of SPC; title: Summary; title: Supplier Partnerships; title: The ‘Transactional’ Supplier Relationship Model; title: The Supplier Partnership Model; title: Summary and Impact; title: People in Quality Management; title: Introduction; title: Respect for the Individual; title: Empowerment, Motivation and Participation; title: Teamwork; title: Developing People; title: Summary and impact; title: Change and Process Improvement; title: Introduction; title: Process Improvement; title: Change and Change Management; title: Summary and impact; title: Implementing Quality Management; title: Introduction; title: Will-Focus-Capability; title: Prepare the Organization for Transformation; title: Take Action to Achieve Transformation; title: Communicate, Review, Diagnose and Revitalise; title: Critical Success Factors; title: References