Servqual
Subtitle: measuring service quality : a literature review and tutorial.
Contributors: Manchester Metropolitan University. Department of Business and Management Studies.
Series: Occasional paper / Manchester Metropolitan University, Crewe and Alsager Faculty -- no.10; Occasional paper (Manchester Metropolitan University) -- no.10.
Publisher: ManchesterMetropolitan University, Department of Business and Management Studies
Published: 1995
Place of publication: Manchester
Language: eng
Notes: Cover title.