Training Library Staff And Volunteers to Provide Extraordinary Customer Service
Publisher: Neal-Schuman Publishers
Published: September 1, 2006
Language: eng
Format: Paperback
Number of pages: 160
ISBN-13: 9781555705602
Subjects: Customer services; Library & information services; Library Management; Library Services (General); Language Arts & Disciplines; Reference; Language; Public services (Libraries); Library & Information Science; In-service training; Library employees
Description: A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.