The Engaging Presenter Part III
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740304879
Table of contents: title: Content; title: 1. Foreword; title: 2. The method; title: 2.1. The core of the method; title: 2.2. Adopt the attitude; title: 2.3. Involve your body in the reply; title: 2.4. Involve your tone; title: 2.5. Add warmth, interest and energy; title: 3. Making the method powerful; title: 3.1. Accept feelings, argue facts; title: 3.2. When the interjection doesn’t need verbal attention; title: 3.3. Mirror negative emotions with intensity; title: 3.4. Open up the hidden agenda; title: 3.5. How to handle audience anger when you deserve it; title: 3.6. How to answer closed, ‘yes’ or ‘no’ questions; title: 3.7. How to handle a persistent interjector; title: 3.8. Facilitation and how to encourage discussion; title: 3.9. What to do when there’s an expert in the audience; title: 3.10. When you don’t know the answer; title: 3.11. When the farewelled one bites back; title: 3.12. Dealing with a drunk interjector; title: 3.13. Handling a heckler; title: 4. Bibliography; title: 5. Endnotes