Super service
Subtitle: seven keys to delivering great customer service...even when you don't feel like it!...even when they don't deserve it!
By: by Val and Jeff Gee.
Contributors: Gee, Jeff.
Edition: Completely rev. and expanded.
Publisher: McGraw-Hill
Published: 2009
Place of publication: New York
Language: eng
ISBN-13: 9780071625791
Subjects: Customer services; Customer relations
Notes: Includes index.
Table of contents: title: The heart of the matter; title: Serving up your best (even when feeling your worst); title: Customer service key 1: the right attitude; title: Customer service key 2: understand the customer's needs; title: Customer service key 3: communicate clearly; title: Customer service key 4: reach agreement; title: Customer service key 5: check understanding; title: Customer service key 6: take action; title: Customer service key 7: build on satisfaction; title: How to handle an unhappy customer; title: Selling skills; title: Telephone skills; title: How to avoid stress and burnout