Customer service/focus in public service delivered via Multi-Agency Provision (MAP) assessed within a Total QualityManagement (TQM) framework (TQMAP).
Publisher: University of Northumbria at Newcastle
Published: 1992
Place of publication: Newcastle upon Tyne
Language: eng
Notes: Dissertation submitted as partial fulfillment of the requirements of Full Time Masters in Business and Administration - University of Northumbria at Newcastle, November 1992.