Transformation from rule bound government agency to a customer centric service facility
Subtitle: the case of Indian passport offices
By: N. Ravichandran, Doorva Bahuguna.
Contributors: Indian Institute of Management, Ahmedabad.
Series: Working paper ;; 2003-07-05; Working paper (Indian Institute of Management, Ahmedabad) ;; W.P. no. 2003-07-05.
Publisher: Indian Institute of Management
Published: 2003
Place of publication: Ahmedabad
Language: eng
Format: Microform
Number of pages: 25
Subjects: Passports -- India -- Ahmedābād.
Description: With reference to Ahmedābād, India.
Notes: Includes bibliographical references (leaf 15).
Microfiche. New Delhi : Library of Congress Office ; Washington, D.C. : Library of Congress Photoduplication Service, 2005. 1 microfiche. Master microform held by: DLC.