Civility rules!
Subtitle: a new business approach for boosting results and cutting risks
By: Stephen M. Paskoff
Publisher: ELI, Inc.
Published: 2016
Place of publication: Atlanta, GA
Language: eng
Number of pages: 224
ISBN-13: 9780692601570
Copyright date: 2016
Subjects: Courtesy in the workplace; Business etiquette; Organizational behavior
Notes: Includes index.
Table of contents: title: Foreword; title: Introduction: The behavioral core of diverse issues; title: part 1. Making civility a business issue. Prologue to part 1: Creating the best workplace possible; title: The case for workplace civility; title: Case 1: Brigham and Women's Hospital; title: getting it right in the medical field; title: The uncivility iceberg; title: case 2: First Citizens Bank; title: more than compliance; title: You can't conquer if you divide; title: case 3: Utility company; title: maintaining civility as a cultural norm; title: What will be different?; title: Resisting the siren call of the quick fix; title: The viral spread of civility; title: Epilogue to part 1: What kind of legacy do you want to leave?; title: part 2. Prologue to part 2: Teaching so people will learn and act; title: Make it matter. Make it simple. Make it stick; title: Using education to foster cultural change; title: Choosing the right delivery methods; title: Epilogue to part 2: Education in context; title: part 3. Make it work. Prologue to part 3: Speaking with actions; title: Laying the foundation; title: case 4: Greenville Technical College; title: from the top down; title: Putting a leadership stake in the ground; title: Planning for launch and beyond; title: case 5: The healthcare facility; title: good work takes good teamwork; title: Creating cultural consistency; title: Epilogue to part 3: A culture of civility; title: Index.