Service Orientation
Subtitle: Winning Strategies and Best Practices
Contributors: Sam Higgins (Contributor); Paul McRae (Contributor); Hermann Schlamann (Contributor)
Publisher: Cambridge University Press
Published: May 29, 2006
Language: eng
Format: Hardcover
Number of pages: 360
ISBN-13: 9780521843362
Subjects: Business information systems; Production & quality control management; Technology, Engineering, Agriculture, Veterinary Science; Industrial Technology; Business / Economics / Finance; Technology; Science/Mathematics; Customer Service; Computers / Programming / Software Development; Engineering - General; Customer services; Organizational effectiveness; Support services (Management)
First sentence: The phrase, "Easy to do business with" has become a major driver for most companies.