Sābisu no hinshitsu kakushin
Subtitle: kanzen hinshitsu taisei-zukuri e no teigen
By: Nihon Nōritsu Kyōkai hen.
Contributors: Nihon Nōritsu Kyōkai.
Edition: Shohan
Publisher: Nihon Nōritsu Kyōkai
Published: 1990
Place of publication: Tōkyō
Language: jpn
Number of pages: 205
Subjects: Service industries -- Japan -- Quality control; Service industries -- Customer services -- Japan