The quality journey
Subtitle: how winning the Baldrige sparked the remaking of IBM
By: Joseph H. Boyett ... [et al.].
Publisher: Dutton
Published: 1993
Place of publication: New York
Language: eng
Number of pages: 349
Subjects: International Business Machines Corporation.; Computer industry -- United States -- Quality control.; Computer industry -- United States -- Management.; Malcolm Baldrige National Quality Award.
Notes: Contains the complete text of IBM Rochester's winning application for the Malcolm Baldrige National Quality Award.
Includes index.