Customer care management
By: [written by Jennifer Murray and Roy Hayter].
Contributors: Hayter, Roy.; Hotel and Catering Training Company.
Series: Customer care management module; Operational management programme; Increasing opportunities for supervisors and managers
Publisher: Hotel and Catering Training Company
Published: 1990
Place of publication: London
Language: eng
Number of pages: 130
Notes: Supersedes the HCTB pack entitled "Managing standards of service".