SugarCRM for dummies
By: by Karen S. Fredricks
Series: For dummies; --For dummies
Publisher: Wiley
Published: 2009
Place of publication: Hoboken, N.J
Language: eng
Number of pages: 346
ISBN-13: 9780470384626
Subjects: Open source software; Customer relations; Data processing
Description: SugarCRM is an innovative customer relationship management software solution that enhances your company's marketing effectiveness, drives sales performance, improves customer satisfaction, and provides executive insight into business performance. SugarCRM For Dummies will show you to take advantage of this free, open source CRM application to boost your sales and please your customers. This guide helps you choose the flavor of Sugar you need, acquire and deploy it, set up accounts and contacts, and organize your day.
Notes: Includes index.
Table of contents: title: Introduction; title: - Part I: Adding Sugar to Your Life. Chapter 1: Adding Sugar to Your Life; title: Chapter 2: Acquiring a Sweet Tooth; title: Chapter 3: Finding Your Way Around Sugar; title: Chapter 4: Working with Accounts, Contacts, and Leads; title: - Part II: Cooking with Sugar. Chapter 5: Keeping Track of the Sweet Things in Life; title: Chapter 6: Creating a Project Isn't a Major Project; title: Chapter 7: Working with Opportunities; title: Chapter 8: Working with Documents; title: Chapter 9: Watching Your Sugar Content; title: - Part III: A Spoonful of Sugar Keeps Your Customers Happy. Chapter 10: Adding a Bit of Case Management; title: Chapter 11: Keeping Bugs Out of the Sugar Bowl; title: - Part IV: Sharing the Sugar Bowl. Chapter 12: Adding Sugar to Your E-mail; title: Chapter 13: Campaigning Doesn't Just Occur in an Election Year; title: - Part V: Working with Extra-Strength Sugar. Chapter 14: Sweetening the Deal; title: Chapter 15: Adding an Extra Lump of Sugar; title: Chapter 16: The Administrator's Recipe Book; title: - Part VI: The Part of Tens. Chapter 17: Ten Reasons to Upgrade to the Professional or Enterprise Version; title: Chapter 18: Ten Ways to Make Your Life Even Sweeter; title: Chapter 19: Ten Ways to Become a Master Sugar Chef.