Total Quality Management
Edition: 2Rev Ed edition
Publisher: Kogan Page Ltd
Published: July 30, 1994
Format: Paperback
Number of pages: 352
ISBN-13: 9780749413460
Subjects: USA; Customer services; Production & quality control management; Quality Assurance (QA) & Total Quality Management (TQM)
First sentence: Total quality management (TQM) is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services.