Blueprints for service quality
Subtitle: the Federal Express approach.
Contributors: American Management Association. AMA Membership Publications Division.
Series: AMA management briefing
Publisher: AMA Membership Publications Division, American Management Association
Published: 1991
Place of publication: New York
Language: eng
Number of pages: 81
Subjects: Federal Express Corporation -- Management.; Express service -- United States -- Quality control.; Express service -- United States -- Employees.