Unleashing excellence
Subtitle: the complete guide to ultimate customer service
By: Dennis Snow, Teri Yanovitch
Contributors: Yanovitch, Teri
Edition: 2nd ed., updated and expanded.
Publisher: Wiley
Published: 2010
Place of publication: Hoboken, N.J
Language: eng
Number of pages: 238
ISBN-13: 9780470503805
Subjects: Customer services; Customer relations
Notes: Includes index.

Previous ed.: Sanford, Fla.: DC, 2004.