What great service leaders know and do
Subtitle: creating breakthroughs in service firms
By: James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
Contributors: Sasser, W. Earl; Schlesinger, Leonard A.
Edition: First edition.
Publisher: Berrett-Koehler Publishers, Inc.
Published: 2015
Language: eng
Number of pages: 275
ISBN-13: 9781626565845
Subjects: Customer services; Service industries; Management
Notes: Includes bibliographical references (pages 247-258) and index.