Hello!
Subtitle: and every little thing that matters
By: Kate Edwards
Publisher: Palgrave Macmillan
Published: 2016
Language: eng
Number of pages: 203
ISBN-13: 9781137489708
Subjects: Customer relations
Notes: Includes bibliographical references (pages 195-198) and index.
Table of contents: title: Hello: the first important thing; title: I notice = I care; title: The power of chairs, doors, and stairs; title: Please hold; title: Say what?; title: There is no such thing as medium rare; title: A little decency; title: From dust to mistrust; title: What brings regulars back; title: When things go wrong; title: The old-fashioned touch; title: Don't scratch that itch; title: The blueprint; title: Every time I say good-bye; title: The manager of small things.