Customer satisfaction management frontiers--I
Subtitle: selected papers presented at the First World Customer Service Congress, October 29-31, 1997, Tysons Corner, Virginia USA
By: edited by Johnson A. Edosomwan.
Contributors: Edosomwan, Johnson Aimie, 1953-; World Customer Service Congress (1st : 1997 : Tysons Corner, Va.)
Publisher: CIC Group
Published: 1997
Place of publication: [Fairfax, VA]
Language: eng
Subjects: Consumer satisfaction -- Congresses.
Notes: Includes bibliographical references and index.