Starting and operating live virtual reference services
Subtitle: a how-to-do-it manual for librarians
By: Marc Meola, Sam Stormont.
Contributors: Stormont, Sam, 1951-
Series: How-to-do-it manuals for librarians ;; no. 118; How-to-do-it manuals for libraries ;; no. 118.
Publisher: Neal-Schuman Publishers
Published: 2002
Place of publication: New York
Language: eng
Number of pages: 167
Subjects: Internet in library reference services.; Electronic reference services (Libraries)
Notes: Includes bibliographical references and index.
Table of contents: title: What is live virtual reference?; title: Why offer live virtual reference?; title: What are the five models of live virtual reference?; title: Planning for live virtual reference; title: Gathering information; title: Deciding on a staffing model; title: Selecting software; title: Training; title: Launch and marketing; title: Evaluating.