Service Management
Subtitle: Operations, Strategy, and Information Technology
Edition: 2nd edition
Publisher: McGraw-Hill Companies
Published: August 1, 1997
Language: eng
Format: Hardcover
Number of pages: 640
ISBN-13: 9780070217607
Subjects: Management & management techniques; Production & quality control management; Service industries; Service Industries Management; Business & Economics; Business / Economics / Finance; Business/Economics; Management - General; Management
First sentence: Services lie at the very hub of economic activity in any society.