Call center continuity planning
By: Jim Rowan and Sharon Rowan.
Contributors: Rowan, Sharon.
Publisher: Auerbach
Published: 1999
Place of publication: Boca Raton
Language: eng
Number of pages: 421
Subjects: Call centers -- Management.
Notes: Includes index.
System requirements for accompanying computer disc: Microsoft Windows 95, 98, or NT 4.0 and CD-ROM drive.