Empowered people satisfy customers
Subtitle: strategies for leaders : lessons from the Canada Awards for Business Excellence Winners
By: by Catharine G. Johnston and Carolyn R. Farquhar.
Contributors: Farquhar, Carolyn R.; Canada Awards for Business Excellence Program; Conference Board of Canada.
Series: Report / Conference Board of Canada -- 92-92-DF; Report (Conference Board of Canada) -- 92-92-DF.
Publisher: Conference Board of Canada
Published: 1992
Place of publication: [Ottawa]
Language: eng
Number of pages: 68
Subjects: Consumer satisfaction -- Canada.; Organizational effectiveness -- Canada.; Management -- Employee participation -- Canada.; Total quality management -- Canada.; Customer services.