Customer service management training 101
Subtitle: quick and easy techniques that get great results
By: Renee Evenson
Edition: 1st ed.
Publisher: American Management Association
Published: 2011
Place of publication: New York, NY
Language: eng
ISBN-13: 9780814417157
Subjects: Leadership; Training of; Management; Customer services; Executives; Communication in management; Time management
Notes: Includes index.
Table of contents: title: Managing yourself; title: Understanding your management style; title: Developing your leadership qualities; title: Planning and organizing for results; title: Managing others; title: Communicating up, down, across, in, and out; title: Training for excellence.