Online Dispute Resolution
Subtitle: Resolving Conflicts in Cyberspace
Publisher: Jossey-Bass
Published: April 26, 2001
Language: eng
Format: Hardcover
Number of pages: 240
ISBN-13: 9780787956769
Subjects: Business & Management; Business communication & presentation; Conflict resolution; Internet; Social & Legal Aspects of Computing; Mediation; Dispute resolution (Law); Computer Networks; Public Relations; Business / Economics / Finance; Management - General; Law; E-Commerce - General; Decision Making & Problem Solving; Business & Economics / Management; Business & Economics-Decision Making & Problem Solving; Business & Economics-E-Commerce - General; Law / Arbitration, Negotiation, Mediation; Automation; Ombudsman; Arbitration, Negotiation, Mediation
First sentence: One morning in late 1998, we received a letter from a lawyer in Los Angeles threatening to sue us for trademark violation.
Description: Examines the resolution of conflicts that arise in e-commerce, as well as the tools for dispute resolution available online. The authors identify the basic goals and qualities of any online dispute resolution (ODR) system, propose the Internet as a supplement to dispute resolution occurring offline, and consider how the roles of each party are affected by the online environment.