What Customers Like About You 
Subtitle: Adding Emotional Value for Service Excellence and Competitive Advantage
Publisher: Nicholas Brealey Publishing
Published: September 1998
Language: eng
Format: Hardcover
Number of pages: 312
ISBN-13: 9781857882018
Subjects: Customer services; Management & management techniques; Marketing - General; Business & Economics; Business / Economics / Finance; Business/Economics; Service industries; Customer Service; Skills; Customer loyalty; Customer relations