Benchmarking for hospitals
Subtitle: achieving best-in-class performance without having to reinvent the wheel
By: Victor E. Sower, Jo Ann Duffy, Gerald Kohers.
Contributors: Duffy, Jo Ann, 1945-; Kohers, Gerald, 1965-
Publisher: ASQ Quality Press
Published: 2008
Place of publication: Milwaukee, Wis
Language: eng
Number of pages: 203
ISBN-13: 9780873897228
Subjects: Hospitals -- Administration; Benchmarking (Management); Benchmarking; Hospital Administration -- methods; Organizational Case Studies; Outcome and Process Assessment (Health Care) -- standards; Total Quality Management
Notes: Includes bibliographical references (p. 191-194) and index.
Table of contents: title: Introduction to benchmarking; title: General process for benchmarking; title: Benchmarking tools; title: Organization design issues: the S32 framework; title: Key characteristics of best-in-class hospitals; title: Bronson Methodist Hospital-quality of workplace; title: Columbus Children's Hospital-benchmarking the aviation industry to prevent surgical errors; title: Robert Wood Johnson University Hospital Hamilton-Emergency Department : the 15/30 guarantee; title: North Mississippi Health Services-benchmarking the information system used for collecting/analyzing/storing data; title: The Great Ormond Street Hospital in London-Ferrari's formula-one handovers and handovers from surgery to intensive care.