Keep the customer!
Subtitle: making customer service your competitive edge
By: Robert L. Desatnick.
Publisher: Houghton Mifflin
Published: 1990
Place of publication: Boston
Language: eng
Number of pages: 182
Subjects: Customer services.; Customer relations.
Notes: Includes bibliographical references (p. [169]-172) and index.
"Originally published in slightly different form with the title: Managing to keep the customer"--T.p. verso.