Achieving service excellence
Subtitle: strategies for healthcare
By: Myron D. Fottler, Robert C. Ford, and Cherrill P. Heaton.
Contributors: Ford, Robert C. 1945-; Heaton, Cherrill P.
Edition: 2nd ed.
Publisher: Health Administration Press
Published: 2010
Place of publication: Chicago
Language: eng
ISBN-13: 9781567933277
Subjects: Medical care -- Customer services; Patient satisfaction; Customer relations
Notes: Includes index.