Excellence in business communication
By: John V. Thill, Courtland L. Bovée, Ava Cross
Contributors: Bovée, Courtland L.; Cross, Ava, 1951-
Edition: 3rd Canadian ed.
Publisher: Pearson Prentice Hall
Published: 2008
Place of publication: Toronto
Language: eng
Number of pages: 599
ISBN-13: 9780132396707
Subjects: Business communication; Case studies; Communication dans l'entreprise; Études de cas
Notes: Includes indexes.

Includes access code to MyBusCommLab.

Includes bibliographical references.
Table of contents: title: pt. I. Understanding the Foundations of Business Communication; title: 1. Achieving Success Through Effective Business Communication; title: 2. Communicating in Teams and Mastering Listening and Nonverbal Communication; title: 3. Communicating Interculturally; title: pt. II. Applying the Three-Step Writing Process; title: 4. Planning Business Messages; title: 5. Writing Business Messages; title: 6. Completing Business Messages; title: pt. III. Writing Letters, Memos, Emails, and Instant Messages; title: 7. Writing Routine and Positive Messages; title: 8. Writing Negative Messages; title: 9. Writing Persuasive Messages; title: pt. IV. Preparing Reports and Oral Presentations; title: 10. Planning Reports and Proposals; title: 11. Writing Reports and Proposals; title: 12. Completing Reports and Proposals; title: 13. Planing, Writing, and Completing Oral Presentations; title: pt. V. Writing Employment Messages and Interviewing for Jobs; title: 14. Building Careers and Writing Résumés; title: 15. Applying and Interviewing for Employment; title: App. A. Format and Layout of Business Documents; title: App. B. Documentation of Report Sources.