The Florence prescription
Subtitle: from accountability to ownership : the next frontier for patient satisfaction, workplace productivity, and employee loyalty
By: by Joe Tye (with Dick Schwab) ; foreword by Charles S. Lauer
Contributors: Schwab, Dick, author
Publisher: Values Coach Inc.
Published: 2009
Language: eng
Number of pages: 206
ISBN-13: 9781887511278
Copyright date: 2009
Subjects: Organizational Culture; Patient Satisfaction; Organizational Efficiency; Health services administration; Corporate culture; Health Services Administration; Personnel Loyalty; Patient satisfaction
Description: "No one has ever faced a healthcare crisis as dire as the one that confronted Florence Nightingale at the Scutari Barrack Hospital, yet despite the challenges over a 2-year period she defined the nursing profession and created a blueprint for the hospital as we know it today. Now she returns to Memorial Medical Center to help the leadership team foster a stronger culture of ownership"--Publisher's description.