Customer Satisfaction Research Management
Subtitle: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations
Publisher: ASQ Quality Press
Published: April 2004
Language: eng
Format: Hardcover
Number of pages: 248
ISBN-13: 9780873895934
Subjects: Quality Control; Customer services; Consumer satisfaction; Business & Economics; Business / Economics / Finance; Business/Economics; Research; Marketing - Research; Customer Service; Customer loyalty