Total quality management
Subtitle: text, cases, and readings
By: Joel E. Ross ; with contributions by Susan Perry.
Edition: 3rd ed.
Publisher: St. Lucie Press
Published: 1999
Place of publication: Boca Raton, Fla
Language: eng
Number of pages: 550
Subjects: Total quality management.; Total quality management -- Case studies.
Genres: Case studies.
Notes: Includes bibliographical references and index.