Assessing satisfaction in health and long term care
Subtitle: practical approaches to hearing the voices of consumers
By: Robert A. Applebaum, Jane K. Straker, and Scott M. Geron.
Contributors: Applebaum, Robert.; Straker, Jane K.; Geron, Scott, 1952-
Publisher: Springer
Published: 2000
Place of publication: New York
Language: eng
Number of pages: 142
Subjects: Patient satisfaction; Patient Satisfaction; Data Collection -- methods
Description: "Drawing from their own research, the authors have created a book that answers the much asked questions about how to assess the satisfaction of health and long-term care recipients successfully." "This concise book is a must read for practitioners, researchers, and students committed to listening to the voices of their clients and improving the delivery of care."--BOOK JACKET.
Notes: Includes bibliographical references (p. 129-135) and index.