Organizational development for knowledge management at water utilities
By: prepared by David H. Bennet and Alex Bennet ; jointly sponsored by Water Research Foundation and U.S. Environmental Protection Agency
Contributors: Bennet, Alex, 1947-; Water Research Foundation; United States. Environmental Protection Agency
Publisher: Water Research Foundation
Published: 2011
Place of publication: Denver, Colo
Language: eng
Number of pages: 96
ISBN-13: 9781605731025
Subjects: Knowledge management; Water utilities; Management
Notes: Appendices and Knowledge Management Toolkit on CD-ROM.

Includes bibliographical references (p. 87-93).

Appendices CD best viewed with Adobe Reader 6.0 or higher.  KM Toolkit minimum system requirements: Windows 2000, XP, or Vista; 256 MB RAM, DVD-ROM dirve; DirectX 8 or newer.
Table of contents: title: 1. Introduction; title: 2. Organizations implementing KM strategies and initiatives : benefits and costs; title: 3. Roles of leadership and management; title: 4. Characteristics that support knowledge sharing and learning organizations; title: 5. Critical success factors and barriers to successful implementation of KM in drinking water utilities; title: 6. The effects of alignment and misalignment between KM and core planning processes; title: 7. An assessment tool; title: 8. The KM toolkit; title: References; title: Appendix A. Survey results; title: Appendix B. Project studies; title: Appendix C. Knowledge management toolkit tools; title: Appendix D. Assessment instrument questions and interpretations; title: Appendix E. Knowledge management toolkit intro and process phases; title: Appendix F. Business case for knowledge management; title: Appendix G. Regulatory perspective for drinking water utilities; title: Appendix H. Knowledge management toolkit ideas; title: Appendix I. Knowledge management toolkit indexes; title: KM toolkit.