Telesales
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788740301823
Table of contents: title: Sisältö; title: Defining Telesales; title: The Specifics of Selling Over the Telephone; title: Active Listening; title: Delivering a Clear Message; title: Preparing for the Telesales Call; title: Knowing the Product or Service; title: Knowing the Purpose of Each Call; title: Call Scripts; title: The Stages of Telesales Calls; title: Getting Past the Gatekeepers; title: Catching the Prospect’s Interest; title: Investigation; title: Making the Sales Presentation; title: Overcoming Objections; title: Closing; title: Bibliography