Conflict management for libraries
Subtitle: strategies for a positive, productive workplace
By: Jack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard.
Contributors: Cook, Eleanor I.; Wagner, Patricia Jean.; Hubbard, Glenda T.
Publisher: American Library Association
Published: 2005
Place of publication: Chicago
Language: eng
Number of pages: 207
Subjects: Library personnel management.; Conflict management.
Notes: Includes bibliographical references (p. 195-201) and index.
Table of contents: title: When you go to work, you bring more than your lunch from home; title: How to identify the actors in the play : all the world's a stage; title: The role of unions; title: The specter and reality of workplace violence; title: The internal candidate; title: But she's had such a hard life; title: It is obvious we do not matter; title: I don't have to listen to this!; title: Love in the afternoon; title: She's making me feel strange!; title: Useless, totally useless!; title: Let me do my job!; title: What is taking those people so long?; title: I've got a great idea for you!; title: I'd really like to help Donnie; title: This place is a zoo!; title: The problem with Eddie; title: Totally incompatible?; title: Is it really all that important?; title: Thou shalt not suffer; title: It's happening again; title: Developing emotional intelligence : a place to begin; title: Planning for, not denial of workplace conflict; title: Examining your organizational culture; title: Leadership : so much more than management.