Measuring service quality
Subtitle: practical guidelines
By: John Øvretveit.
Contributors: Technical Communications (Publishing) Ltd., Letchworth.
Series: TQM practitioner series
Publisher: Technical Communications (Publ.)
Published: 1993
Place of publication: Letchworth, Hertfordshire, England
Language: eng
Number of pages: 116
Subjects: Customer services -- Quality control -- Management.; Total quality management.; Management, administration, and business studies
Notes: Includes bibliographical references (p. 113-116).