Knowledge management
Subtitle: building a competitive advantage in higher education
By: Andreea M. Serban, Jing Luan, editors.
Contributors: Serban, Andreea M.; Luan, Jing.
Series: New directions for institutional research -- no. 113; Jossey-Bass higher and adult education series
Publisher: Jossey-Bass
Published: 2002
Place of publication: San Francisco, Calif
Language: eng
Number of pages: 115
Subjects: Education, Higher -- Research; Knowledge management; Education, Higher
Other titles: Knowledge management in higher education
Notes: "Spring 2002."

Includes bibliographical references and index.
Table of contents: title: Overview of knowledge management -- Andreea M. Serban, Jing Luan; title: Data mining and its applications in higher education -- Jing Luan; title: Building portals for higher education -- Richard A. Pickett, William B. Hamre; title: Customer relationship management -- Michael Fayerman; title: Organizational learning and the case for knowledge-based systems -- Lisa A. Petrides; title: Technologies, products, and models supporting knowledge management -- Jing Luan, Andreea M. Serban; title: Knowledge management : the "fifth face" of institutional research-- Andreea M. Serban.