Ocheredʹ, zlo ili neizbezhnostʹ?
By: V.L. Bogdanov, V.P. Kondakov.
Contributors: Kondakov, V.
Publisher: "Ėkonomika"
Published: 1987
Place of publication: Moskva
Language: rus
Number of pages: 192
Subjects: Customer services -- Soviet Union.; Consumer complaints -- Soviet Union.; Consumer satisfaction -- Soviet Union.