Service level agreements
Subtitle: measuring cost and quality in service relationships
By: Andrew Hiles.
Edition: 1st ed.
Publisher: Chapman & Hall
Published: 1993
Place of publication: London; New York
Language: eng
Number of pages: 126
Subjects: Service-level agreements.; Total quality management.; Service industries -- Quality control.; Service industries -- Cost control.
Notes: Includes bibliographical references (p. [123]-124) and index.