La customer satisfaction nelle biblioteche delle università
Subtitle: elementi teorici, linee guida e casi di studio
By: a cura di Chiara Faggiolani e Ilaria Moroni ; contributi di Maria Cristina Belloi ... [et al.].
Edition: 1. ed.
Series: GIM -- 1
Publisher: Casalini libri
Published: 2012
Place of publication: Fiesole (FI) [i.e. Florence, Italy] Italia
Language: ita
Number of pages: 345
ISBN-13: 9788876560088
Subjects: Libraries; User satisfaction; Academic libraries
Notes: Includes bibliographical references (p. 264-279).