Designing the Best Call Center for Your Business
Subtitle: A Complete Guide for Location, Services, Staffing, and Outsourcing (CMP Books)
Publisher: CMP Books
Published: December 2000
Language: eng
Format: Paperback
Number of pages: 250
ISBN-13: 9781578200634
Subjects: Communications engineering / telecommunications; Customer services; Call centers; Business & Economics; Business / Economics / Finance; Textbooks; Sales & Selling - General; Business/Economics; Marketing - Telemarketing; Management; General; Marketing - Multilevel; Customer Service; Customer relations
First sentence: When people strike up a conversation with me, they invariably ask what I do for a living.