Fabled service
Subtitle: ordinary acts, extraordinary outcomes
By: Betsy Sanders.
Publisher: Jossey-Bass Publishers
Published: 1997
Place of publication: San Francisco, CA
Language: eng
Number of pages: 128
Subjects: Customer services -- Management.; Employee motivation.; Consumer Satisfaction.; Staff Development.; Personnel Management.; Motovation.; Organizational Culture.; Organizational Objectives.
Notes: "First Jossey-Bass edition published in 1997. This book was originally published by Pfeiffer & Company" -- verso of title page.

Includes bibliographical references (p. 125) and index.