Information Systems Strategic Management
Subtitle: An Integrated Approach (Routledge Information Systems Textbooks)
Publisher: Routledge
Published: April 6, 2001
Language: eng
Number of pages: 224
ISBN-13: 9780415202770
First sentence: In the late 1980s, the customer service department of a major electronics manufacturing and marketing organisation was looking for ways to improve communications, both among internal customer service engineers (CSEs) and with its customers.