Call center performance enhancement using simulation and modeling
By: Jon Anton, Vivek Bapat, Bill Hall.
Contributors: Bapat, Vivek, 1967-; Hall, Bill, 1944-
Series: Customer access management
Publisher: Ichor Business Books
Published: 1999
Place of publication: West Lafayette, Ind
Language: eng
Number of pages: 134
Subjects: Call centers.
Notes: Includes bibliographical references and index.