Telephone techniques
Subtitle: the essential guide to thinking and working smarter
By: Lin Walker.
Contributors: Video Arts Limited.
Series: Self-development programme
Publisher: Marshall
Published: 1998
Place of publication: London
Language: eng
Number of pages: 95
Subjects: Telephone in business.; Telephone etiquette.
Notes: Linked to ideas behind the Video Arts training film: "Telephone behaviour".

Bibliography: p95. - Includes index.