Relevance
Subtitle: hitting your goals by knowing what matters
By: David Apgar.
Publisher: Jossey-Bass
Published: 2008
Place of publication: San Francisco
Language: eng
ISBN-13: 9780787997595
Subjects: Industrial productivity -- Measurement; Performance; Benchmarking (Management)
Notes: Includes bibliographical references and index.
Table of contents: title: Growing to learn; title: Goals, assumptions, and the eight-line strategy; title: Knowing what matters; title: Key performance indicators and the metrics matrix; title: Three kinds of performance gaps and the strategy review; title: Planning to evolve.