E-Government
Subtitle: Strategy Process Instruments
Publisher: Prof. Dr. Bernd W. Wirtz
Published: 2015
Place of publication: Speyer, Germany
ISBN-13: 9783000504457
Table of contents: title: 1
label: Introduction; title: 2
label: E-Government Importance; title: 8
label: E-Government Definitions; title: 10
label: Aim and Structure of the Book; title: 13
label: The Information Society and E-Government; title: 13
label: The Development of Information and Communication Technologies; title: 18
label: The Information Society and its Development; title: 20
label: E-Government Development; title: 35
label: The Concept and Strategy of E-Government; title: 41
label: E-Government Value Activity System (EVAS); title: 49
label: Strategic Management of E-Government; title: 73
label: Technology Aspects of E-Government; title: 82
label: Open Government and E-Government; title: 88
label: E-Government Business Models; title: 89
label: Business Model Concept; title: 96
label: ICTI E-Government Business Model Approach; title: 113
label: E-Government Business Model Innovation; title: 117
label: User-driven E-Government; title: 117
label: Functional E-Government Demand Factors; title: 123
label: E-Government-Service Preferences; title: 128
label: User-driven Relationship Management; title: 138
label: E-Government Services; title: 138
label: E-Government Service Maturity Models; title: 144
label: Actors and Interaction Patterns of E-Government; title: 148
label: Government-to-Citizen Services (G2C); title: 154
label: Government-to-Business Services (G2B); title: 161
label: Multichannel E-Service Delivery; title: 162
label: Multichannel E-Government Strategy; title: 170
label: Design Multichannel Strategy and System; title: 173
label: Mobile and Social Media Channel Strategy; title: 188
label: Success Factors of E-Government; title: 189
label: User-centered Success Factors; title: 191
label: E-Service Success Factors; title: 194
label: IT Success Factors; title: 196
label: E-Government Implementation; title: 196
label: E-Government Roadmap; title: 199
label: E-Government 3+3 Audit and Evaluation System; title: 203
label: E-Government Case Studies; title: 203
label: New York City; title: 208
label: Hong Kong; title: 214
label: London; title: 220
label: E-Government Outlook; title: 223
label: References