Coaching knock your socks off service
By: Ron Zemke & Kristin Anderson.
Contributors: Anderson, Kristin, 1962-
Publisher: AMACOM
Published: 1997
Place of publication: New York
Language: eng
Number of pages: 148
Subjects: Customer services.; Supervision of employees.; Mentoring in business.; Employee motivation.; Employees -- Counseling of.
Notes: Includes bibliographical references (p. 144-146).