Managing Quality Customer Service
Series: Crisp 50 Minute
Publisher: Crisp Learning
Published: May 1989
Language: eng
Format: Paperback
Number of pages: 96
ISBN-13: 9780931961830
Subjects: Customer services; Human Resources & Personnel Management; Management - General; Business / Economics / Finance; Business/Economics
First sentence: Stage One, UNDERSTAND YOUR CUSTOMERS, serves as a point of reference for the remaining four stages in the quality customer-service management cycle.