Consumidores insatisfeitos
Subtitle: uma oportunidade para as empresas
By: Marie Agnes Chauvel.
Series: Coleção Estudos COPPEAD
Publisher: Mauad
Published: 2000
Place of publication: Rio de Janeiro, RJ
Language: por
Number of pages: 215
Subjects: Consumer satisfaction -- Brazil.
Notes: Includes bibliographical references (p. 199-205).
Originally presented as the author's thesis (doctoral)--Universidade Federal do Rio de Janeiro, 1999.