Demystifying Six Sigma
Subtitle: A Company-Wide Approach to Continuous Improvement
Edition: 1st edition
Publisher: AMACOM/American Management Association
Published: March 2003
Language: eng
Format: Paperback
Number of pages: 224
ISBN-13: 9780814471845
Subjects: Organizational theory & behaviour; Quality Assurance (QA) & Total Quality Management (TQM); Quality Control; Customer services; Business & Economics; Business / Economics / Finance; Total quality management; Business/Economics; Strategic Planning; Six sigma (Quality control sta; Economics - General; Leadership; Six sigma (Quality control standard)
First sentence: How to create a culture that thinks and operates in terms of complete customer satisfaction.