Managing service quality
By: edited by Paul Kunst, Jos Lemmink.
Contributors: Kunst, Paul.; Lemmink, Jos.
Series: QMS ;; v. 1, 3; QMS (Series : London, England) ;; v. 1, 3.
Publisher: Paul Chapman Pub. Ltd.; J.G.M. Hendrikx Innovation Trading
Published: 1995
Place of publication: London; Vught, The Netherlands
Language: eng
Subjects: Customer services -- Management.; Customer services -- Quality control.; Service industries -- Management.; Service industries -- Quality control.; Total quality management.
Notes: Includes bibliographical references and indexes.