Artful leadership
Subtitle: managing stakeholder problems in nonprofit arts organizations
By: Mary Tschirhart.
Series: Indiana University Center on Philanthropy series in governance; IU Center on Philanthropy series in governance
Publisher: Indiana University Press
Published: 1996
Place of publication: Bloomington
Language: eng
Number of pages: 116
Subjects: Arts -- United States -- Management.; Organizational effectiveness.; Issues management.
Description: Nonprofit organizations sometimes experience problems with stakeholders, and the organization's manager must then decide how to respond. In this study, Mary Tschirhart addresses three questions: What types of problems do managers experience with their organizational stakeholders? How do they respond to these problems? What determines the use of different responses?

Interviews with managers of twenty-four nonprofit arts organizations yielded information on three types of problems. In problems of organizational legitimacy, the stakeholder's values or norms are in conflict with the organization's activities; for example, audience members are upset that a theater's performance includes nudity.

In stakeholder legitimacy problems, the organization's values or norms are in conflict with stakeholders' activities, as in the case of a theater concerned that a volunteer is misusing theater funds. In efficiency problems, organizational and stakeholder activities are interdependent and incompatible, without any violation of the values or norms of either party, as when a theater is competing with other theaters for a funder's limited monies.

Along with detailed discussions of these problems, the author offers practical advice on responding to complaints.
Notes: Includes bibliographical references (p. 103-108) and index.