Dealing with difficult participants
Subtitle: 127 practical strategies for minimizing resistance and maximizing results in your presentations
By: Bob Pike and Dave Arch ; illustrations by Candace Hiatt.
Contributors: Arch, Dave.
Publisher: Jossey-Bass/Pfeiffer; Creative Training Techniques Press
Published: 1997
Place of publication: San Francisco; Minneapolis
Language: eng
Number of pages: 114
Subjects: Employees -- Training of.
Notes: Includes bibliographical references (p. 99-100).