Effect of service climate on service quality
Subtitle: test of a model using structural equation modeling
By: by Amit Gupta & Martin J. Gannon.
Contributors: Gannon, Martin J.; Indian Institute of Management, Bangalore.
Series: Working paper ;; no. 197; Working paper (Indian Institute of Management, Bangalore) ;; 197.
Publisher: Indian Institute of Management
Published: 2002
Place of publication: Bangalore
Language: eng
Format: Microform
Number of pages: 25
Subjects: Organizational behavior -- Mathematical models.; Corporate culture -- Mathematical models.
Notes: Includes bibliographical references (p. 21-23).
Microfiche. New Delhi : Library of Congress Office ; Washington, D.C. : Library of Congress Photoduplication Service, 2005. 1 microfiche. Master microform held by: DLC.