Handling customer complaints
Subtitle: in-house and third-party strategies
By: written by Lemuel Dowdy, Jill Goodrich-Mahoney, Kerry Stoebner
Contributors: Stoebner, Kerry; Goodrich-Mahoney, Jill; United States. Federal Trade Commission
Publisher: Federal Trade Commission
Published: 1980
Place of publication: Washington, D.C.]
Language: eng
Subjects: Consumer complaints; Customer relations
Notes: "December, 1980."

"A Federal Trade Commission manual for business"--cover.

Bibliography: p. 24-25.