Professional communications
By: Carol M. Lehman, Debbie D. DuFrene
Contributors: DuFrene, Deborah Daniel, 1954-
Edition: 2010 custom edition
Publisher: Cengage Learning
Published: 2010
Place of publication: Mason, OH
Language: eng
ISBN-13: 9781111296254
Copyright date: 2010
Subjects: Commercial correspondence; Business report writing; Business communication
Notes: Review cards inside book. Includes model documents.

Source: BCOM, Lehman, Carol M. and DuFrene, Debbie D. Mason, OH: South Western, a part of Cengage Learning, 2011. ISBN 0324587902.

Includes bibliographical references and index.
Table of contents: title: Communication foundations and analysis : Establishing a framework for business communication ; Focusing on interpersonal communication ; Focusing on group communication ; Planning written and spoken messages; title: Communication through electronic, voice, and written messages : Communicating electronically ; Preparing good- and neutral-news messages ; Preparing bad-news messages ; Preparing persuasive messages ; Revising written messages; title: Communication through reports and business presentations : Understanding the report process and research methods ; Managing data and using graphics ; Organizing and preparing reports and proposals ; Designing and delivering business presentations; title: Communication for employment : Preparing résumés and application messages ; Interviewing for a job and preparing employment messages.