Handling Objections in Sales
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788776816087
Table of contents: title: Sisältö; title: Overview of the Ebook; title: Introduction; title: Overcoming Objections and the Basic Sales Process; title: General Skills Required for Overcoming Customer Objections; title: Identifying the Source of Objections; title: Handling Objections; title: More Techniques for Handling Objections; title: Overcoming Objections and the Basic Sales Process; title: Introduction; title: The Changing Face of Sales; title: The Development of the Selling Function; title: General Skills Overcoming Objections Requires; title: Introduction; title: Listening and Communication Skills; title: Problem Solving Skills; title: Interpersonal Skills; title: Persuasion Skills; title: Customer Service Skills; title: Integrity; title: Identifying the Source of Objections; title: Introduction; title: Identifying the Root of the Objection; title: Failure to Create Desire; title: Failure to Be Perceived as an Expert; title: Presentation Killers; title: Overcoming Common Objections; title: Introduction; title: Common Objections; title: More Techniques for Overcoming Objections; title: Introduction; title: Get to It First; title: Silence is Golden; title: Thank Them; title: Empathize; title: Resources