Creating the repeat customer
By: Ross Shafer Productions ; written and directed by Ross Shafer
Contributors: Ross Shafer Productions; Kantola Productions
Publisher: Distributed by Kantola Productions
Published: 2005
Place of publication: Mill Valley, CA
Language: eng
Format: [videorecording] /
Number of pages: 17
Subjects: Customer services; Customer relations
Description: Presents a tour of customer service winners and losers. Reveals the key points of creating repeat customers, focusing on making good first and lasting impressions, showing competence by answering customer questions quickly, giving customers more service than they expect, creating personal relationships with your customers, etc.
Notes: Videodisc release of a program originally produced in 1996.

Also released as Many happy returns.

Hosted by Ross Shafer.

DVD.
Table of contents: title: Make a good and lasting impression; title: Answer customer questions quickly; title: Create personal relationships with your customers; title: Give customers more service than they expect; title: Resolve conflicts quickly; title: Thank people for ther business and value their feedback.