Qing gan ying xiao
Subtitle: Haoma gong si ying de zhong shen ke hu de ying xiao ji qiao = Emotion marketing : the Hallmark way of winning customers for life
By: Sikete Luobineite zhu ; Lu Hu, Ren Jianhua deng yi
Contributors: Lu, Hu; Ren, Jianhua; Brand, Claire; Lenz, Vicki
Edition: Di 1 ban
Series: Quan qiu jing li ren bi du jing dian yi cong; Quan qiu jing li ren bi du jing dian yi cong
Publisher: Hua xia chu ban she
Published: 2003
Place of publication: Beijing
Language: chi
Number of pages: 214
ISBN-13: 9787508025223
Subjects: Marketing; Customer relations; Consumer satisfaction; Consommateurs; Satisfaction
Other titles: Haoma gong si ying de zhong shen ke hu de ying xiao ji qiao
Work titles: Emotion marketing
Notes: Translation of: Emotion marketing : the Hallmark way of winning customers for life / Scott Robinette and Claire Brand ; with Vicki Lenz. New York : McGraw-Hill, c2001.