Expert mediators
Subtitle: overcoming mediation challenges in workplace, family, and community conflicts
By: Jean Poitras and Susan Raines
Contributors: Raines, Susan
Publisher: Jason Aronson
Published: 2013
Place of publication: Lanham
Language: eng
Number of pages: 184
ISBN-13: 9780765709639; 9780765709646
Subjects: Mediators (Persons); Dispute resolution (Law); Conflict management; Legal status, laws; Mediation
Notes: Includes bibliographical references (p. 173-176) and index.
Table of contents: title: Tapping expert mediators' knowledge; title: Dealing with parties' resistance to mediation; title: Dealing with mistrust among parties; title: Dealing with difficult attorneys; title: Dealing with cultural differences; title: Maintaining neutrality in mediation; title: Dealing with parties' emotions; title: Moving from past to future focus; title: Dealing with entrenched positions.