Guide to TQM in service industries
By: edited by Noriaki Kano.
Contributors: Kanō, Noriaki, 1940-
Publisher: Asian Productivity Organization
Published: 1996
Place of publication: Tokyo
Language: eng
Number of pages: 284
Subjects: Service industries -- Management.; Service industries -- Quality control.; Total quality management.
Other titles: TQM in service industries
Notes: Includes bibliographical references and index.
"Originally published in Japanese under the title Sahbisu sangyo no TQC [i.e., Sābisu sangyō no TQC] ... c1990"--T.p. verso.
Articles by members of the HK Research Group and based on data resulting from the Group's meetings and activities.