Discussing the undiscussable
Subtitle: a guide to overcoming defensive routines in the workplace
By: William R. Noonan ; foreword by Chris Argyris.
Edition: 1st ed.
Series: Jossey-Bass business & management series
Publisher: Jossey-Bass, A Wiley imprint
Published: 2007
Place of publication: San Francisco
Language: eng
ISBN-13: 9780787986322
Subjects: Conflict management
Notes: Includes bibliographical references and index.
Table of contents: title: Foreword / By Chris Argyris; title: Acknowledgments; title: About the author; title: Defining defensive routines; title: Framing the issue: the work of Chris Argyris; title: The foundational skill set; title: Mark, Brenda, you, and me: bringing defensive routines about and keeping them in place; title: Conditions of threat and embarrassment: fix it now or fix it later, scene one: the bad news; title: Being in control: fix it now or fix it later, scene two: the word gets out; title: Bypass tactics and covering up: fix it now or fix it later, scene three: being nice; title: Discussing the undiscussable; title: Strategic interventions: interviews and mapping; title: The de-escalation: fix it now or fix it later: Mark and Brenda reflect; title: Engaging differences; title: Key thought enablers; title: Staying on the path of learning; title: Mistakes, continuous learning, and progress; title: Helping those who teach, learn; title: Conclusion; title: Appendix A: Mapping templates; title: Appendix B: Strategies for case study groups; title: Bibliography; title: Index.