Pengaruh kualitas layanan (servqual) terhadap loyalitas pelanggan
Subtitle: studi empirik nasabah pada industri perbankan di Pontianak : laporan penelitian
By: oleh Ramadania, S.E., M.Si
Publisher: Fakultas Ekonomi, Universitas Tanjungpura
Published: 2006
Place of publication: Pontianak
Language: ind
Number of pages: 59
Notes: Microfiche. Jakarta : Library of Congress Office ; Washington, D.C. : Library of Congress Photoduplication Service, 2007. 1 microfiche. Master microform held by: DLC.