The Measurement of IT
Subtitle: Key Metrics for Delivering Business Value
Publisher: InfoEdge, Incorporated
Published: January 13, 2003
Format: Spiral-bound
Number of pages: 110
ISBN-13: 9781891234088
First sentence: While most companies have taken an important first step in maximizing IT-enabled business value by developing business cases for major IT investments, the vast majority have yet to follow through with the critical next step of ensuring that value is achieved by measuring and optimizing business metrics after deployment.