Leadership for Great Customer Service
Subtitle: Satisfied Patients, Satisfied Employees (Ache Management Series)
Publisher: Health Administration Press
Published: August 2004
Language: eng
Format: Paperback
Number of pages: 120
ISBN-13: 9781567932287
Subjects: Quality control; Medical personnel and patient; Medical; Medical / Nursing; Patient satisfaction; Administration; Hospital Administration; Medical care
First sentence: THIS BOOK GREW out of a decade of experience in researching and teaching the application of the art of customer service to the science of clinical medicine.