Six Sigma 
Subtitle: SPC and TQM in Manufacturing and Services
Publisher: Ashgate Publishing
Published: January 2001
Language: eng
Format: Hardcover
Number of pages: 140
ISBN-13: 9780566083747
Subjects: Manufacturing industries; Production & quality control management; Quality Assurance (QA) & Total Quality Management (TQM); Business & Economics; Business / Economics / Finance; Business/Economics; Manufacturing; Production & Operations Management; Customer services; Production management; Quality Control; Statistical methods; Total Quality Management
First sentence: Quality is a concept that is very difficult to define.