Critical shift
Subtitle: the future of quality in organizational performance
By: Lori L. Silverman with Annabeth L. Propst.
Contributors: Propst, Annabeth L., 1950-
Publisher: ASQ Quality Press
Published: 1999
Place of publication: Milwaukee, Wis
Language: eng
Number of pages: 294
Subjects: Quality of products -- Management.; Quality assurance -- Management.; Organizational effectiveness.
Notes: Includes bibliographical references (p. 265-280) and index.