Call Center Operations
Subtitle: A Guide for Your Journey to Best-Practice Processes
Publisher: Amer Productivity Center
Published: August 2, 2000
Place of publication: Houston, TX
Language: eng
Format: Paperback
Number of pages: 63
ISBN-13: 9781928593232
Subjects: Business; Business & Economics; Call centers; Customer Service; Customer relations; Management; Business & Economics / Customer Service; Business/Economics
First sentence: The following quiz is designed to help you determine the current state of your call center.
Table of contents: title: Introduction; title: Quiz : Where are you now?; title: Call center landmarks; title: Landmark one : Strategy and positioning; title: Landmark two : Customers; title: Landmark three :  Employees; title: Landmark four : Technology; title: Landmark five : Measurement; title: Where do you go from here?; title: About APQC