Creating customer satisfaction
Subtitle: a report from the Conference Board
By: edited by Earl L. Bailey.
Contributors: Bailey, Earl L., 1924-
Series: Research report ;; no. 944; Conference Board report ;; no. 944
Publisher: Conference Board
Published: 1990
Place of publication: New York, N.Y
Language: eng
Number of pages: 64
Subjects: Customer services -- Management; Consumer satisfaction