Winning the service game
By: Benjamin Schneider, David E. Bowen.
Contributors: Bowen, David E.
Publisher: Harvard Business School Press
Published: 1995
Place of publication: Boston, Mass
Language: eng
Number of pages: 295
Subjects: Customer services -- Management.; Employees -- Training of.; Incentives in industry.
Notes: Includes bibliographical references (p261-283) and index.