The AMA handbook of business letters
By: Jeffrey L. Seglin.
Publisher: American Management Association
Published: 1989
Place of publication: New York, NY
Language: eng
Number of pages: 352
Subjects: Commercial correspondence; Letter writing
Other titles: Handbook of business letters.
Notes: Bibliography: p. 349-352.
Table of contents: title: Planning the letter; title: Components of an effective letter; title: Structure : the parts of a letter; title: Appearance of the letter; title: Grammar and usage; title: Word processing; title: Sales, marketing, and public relations letters; title: Customer service letters; title: Credit and collection letters; title: Letters to vendors and suppliers; title: Personnel letters; title: Transmittal letters; title: Confirmation letters; title: Request letters; title: Replies; title: Permissions letters; title: Social, personal, and miscellaneous letters; title: Appendix I. Words to watch; title: Appendix II. Punctuation; title: Appendix III. Abbreviations; title: Appendix IV. Grammar hotline directory.