Say this, not that
Subtitle: what to say to get your way
By: John Boswell.
Edition: 1st ed.
Publisher: St. Martin's Press
Published: 2010
Place of publication: New York
Language: eng
ISBN-13: 9780312580841
Subjects: Persuasion (Psychology); Interpersonal communication
Table of contents: title: Introduction: words matter; title: You've got the power!; title: Degrees of conversation; title: Use "I" (put it on you); title: Put it on "them"; title: Can/could & may/might; title: Avoid confrontation; title: Make it a question; title: Don't be annoying; title: Avoid the negative; title: Soften the message; title: Be polite; title: Office etiquette.