Service management
Subtitle: principles and practices
By: William H. Bleuel and Joseph D. Patton, Jr.
Contributors: Patton, Joseph D.
Edition: 2nd ed.
Publisher: ISA Press
Published: 1986
Place of publication: Research Triangle Park, N.C., U.S.A
Language: eng
Number of pages: 310
Subjects: Customer services -- Management.
Notes: Bibliography: p. 300-306.
Includes index.