Practical guide to customer service management and operations
By: E. Patricia Birsner, Ronald D. Balsley.
Contributors: Balsley, Ronald D.
Publisher: AMACOM
Published: 1982
Place of publication: New York, N.Y
Language: eng
Number of pages: 216
Subjects: Customer services -- Management -- Handbooks, manuals, etc.
Notes: Bibliography: p. 208-212.
Includes index.