Total quality management
Subtitle: applying its principles to student affairs
By: William A. Bryan, editor.
Contributors: Bryan, William A.
Series: New directions for student services -- no. 76
Publisher: Jossey-Bass Publishers
Published: 1996
Place of publication: San Francisco
Language: eng
Number of pages: 109
Subjects: Student affairs services -- United States.; Student affairs administrators -- United States.; Student activities -- United States -- Management.; Total quality management -- United States.
Notes: Includes bibliographical references and index.
Table of contents: value: What is total quality management? / William A. Bryan; value: Pros and cons of TQM for student affairs / Nancy Lee Howard; value: TQM : finding a place in student affairs / Tyrone A. Holmes; value: Tying resource allocation and TQM into planning and assessment efforts / Richard H. Mullendore, Li-Shing Wang; value: Comprehensive program review : applying TQM principles / D. David Ostroth; value: Using assessment to achieve quality in student affairs / Richard M. Scott; value: What TQM does not address / Curt Kochner, Timothy R. McMahon; value: Some final thoughts on achieving quality / William A. Bryan.