The service journey
Subtitle: developing and implementing a service strategy that works for you, your business, department, or organization
By: Susan J. Hoekstra
Publisher: Aventine Press
Published: 2009
Place of publication: San Diego, CA
Language: eng
Number of pages: 147
ISBN-13: 9781593305871
Subjects: Customer services; Customer loyalty; Customer relations; Consumer satisfaction
Notes: Includes bibliographical references (p. 143-147).