Improving public services
Subtitle: a study of public service standards in Northern Ireland : a review of customer satisfaction surveys in the Northern Ireland public sector : [summary report]
By: Deloitte & Touche.
Contributors: Chief Executives' Forum (Northern ireland); Northern Ireland. Office of the First and Deputy First Minister. Public Service Improvement Unit.
Publisher: Deloitte & Touche
Published: 2001
Place of publication: [Belfast]
Language: eng
Number of pages: 32
Notes: This project was funded by the Public Service Improvement Unit of the Office of the First Minister & Deputy First Minister.