Measuring and managing patient satisfaction / William J. Krowinski and Steven R. Steiber. - 2nd ed.
Contributors: Krowinski, William J.; Steiber, Steven R.
Edition: 2nd
Publisher: American Hospital Pub. Co.; American Hospital Pub.
Published: 1996
Place of publication: Chicago
Language: eng
Number of pages: 266
Subjects: Patient satisfaction; Attitude to health; Research design; Questionnaires
Notes: 27