Operations management in service industries and the public sector
Subtitle: text and cases
By: Christopher Voss ... [et al.].
Contributors: Voss, Christopher, 1942-
Publisher: Wiley
Published: 1985
Place of publication: Chichester; New York
Language: eng
Number of pages: 318
Subjects: Service industries -- United States -- Management -- Case studies.; Service industries -- Great Britain -- Management -- Case studies.; Social work administration -- United States -- Case studies.; Social work administration -- Great Britain -- Case studies.
Notes: Includes bibliographies and indexes.