Agency operations and sales management
By: coordinating editor, Christine O. Quay.
Contributors: Quay, Christine O.; Amrhein, Christopher J.; Insurance Institute of America.; American Institute for Chartered Property Casualty Underwriters.
Edition: 2nd ed.
Publisher: Insurance Institute of America
Published: 2002
Place of publication: Malvern, Pa
Language: eng
Subjects: Insurance companies -- Management.; Selling -- Insurance.
Notes: "Although this text is identified as the first edition, it is based on the former Agency operation and sales management texts. Those two volumes were first published in 1982 and were in the third edition"--V. 1, p. v.
Vol. 3 published by the American Institute for Chartered Property Casualty Underwriters/Insurance Institute of America.
"AAI 83"--Cover.
Includes index.
Table of contents: title: [1] Segment A. Principles of agency management / Christopher J. Amrhein, Daniel P. Hussey, Jr.; title: [2] Segment B. The insurance production environment / David H. Surles; title: [3] Segment C. Agency management tools and processes.