ISO/IEC 20000:2011
Subtitle: a pocket guide
By: [author: Mart Rovers ; ed.: Jane Chittenden]
Contributors: Chittenden, Jane
Edition: 2nd ed.
Series: Best practice : IT (service) management /IT governance
Publisher: Van Haren Publishing
Published: 2013
Place of publication: Zaltbommel
Language: eng
Number of pages: 172
ISBN-13: 9789087537265
Subjects: Computer service industry; Management; Standards; Information resources management; Information technology
Notes: Includes bibliographical references.