Customer-driven operations
Subtitle: aligning quality tools and business processes for customer excellence
By: Christopher Ahoy
Publisher: McGraw-Hill
Published: 2009
Place of publication: New York
Language: eng
Number of pages: 272
ISBN-13: 9780071608312
Other titles: Customer-driven operations management
Notes: Includes bibliographical references (p. 257-261) and index.
Table of contents: title: Where does a world-class journey begin?; title: Creating a world-class organization; title: Where to start your journey; title: Stages of change; title: Levels of development; title: Who is the customer?; title: Customer focus; title: Organization design; title: Metrics; title: Systems approach and filling in the gaps; title: Quality tools; title: Trends facing a world-class journey.