58 little things that have a big impact
By: [Janet Crenshaw Smith]
Publisher: Ivy Planning Group
Published: 2006
Place of publication: Rockville, Md
Language: eng
ISBN-13: 9780970415219
Subjects: Communication in organizations; Corporate culture
Other titles: Fifty-eight little things that have a big impact
Notes: "What's your MicroTrigger?"--Cover.

"Subtle behaviors, annoying phrases, and micro-inequities that hit our hot buttons, cause us to disengage and trigger a reaction: The MicroTrigger Book"--Cover.