Customer Care
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788776817596
Table of contents: title: Sisältö; title: Why customer care is important; title: 'The call centre experience'; title: Who is responsible for customer care?; title: Setting goals and standards of performance; title: Putting customer care into practice; title: Identifying your customers and 'walking the walk'; title: Delivering customer care; title: How are we doing? Case study: Starbucks; title: Developing communication skills; title: Keeping up the momentum