Customer-centered reengineering
Subtitle: remapping for total customer value
By: Edwin T. Crego, Jr., Peter D. Schiffrin ; foreword, Karl Albrecht.
Contributors: Schiffrin, Peter D.
Publisher: Irwin Professional Pub.
Published: 1995
Place of publication: Burr Ridge, Ill
Language: eng
Number of pages: 220
Subjects: Organizational change.; Corporate reorganizations.; Consumer satisfaction.; Reengineering (Management)
Notes: Includes bibliographical references (p. 209-213) and index.