Managing difficult conversations
By: Harvard Business School Publishing Corporation
Edition: Version 1.0.
Publisher: Harvard Business School Pub.
Published: 2003
Place of publication: Boston, MA
Language: eng
Format: [electronic resource] /
Subjects: Business communication; Interpersonal communication
Description: Learn why disagreements occur and ways to build conclusions collaboratively. Examines techniques for approaching and handling difficult business conversations, explores how mental models influence our private thinking and behaviour, examines five unproductive thinking habits that many people fall into during difficult conversations and five productive alternative ways of thinking. The interactive program is based on the research and writings of Chris Argyris, Peter Senge, and other experts in the field of business communication.
Notes: "Harvard Business School Publishing eLearning"--Disc label.

"ISBN 2829C"--Disc label.

Title from disc label.

Content experts: Chris Argyris, Peter Senge, and other experts.

System requirements for PC: (Windows platform only) : 266MHz Intel Pentium Processor; Microsoft Windows '98, 2000, XP (Windows XP is only supported with IE 6.0 and NN 6.2); 64MB RAM ; 16bit sound card and speakers; 65,000 color video display card; 56k modem or higher (for online use); 800x600 screen resolution. Browsers: Internet Explorer 5.0, 5.5, 6.0, Netscape Navigator, 4.08, Netscape Communicator 4.76, 4.79; Netscape 6.2; Plug-ins: Macromedia Flash 4.0+, Adobe Acrobat Reader 4.05+