Great answers to tough questions at work
By: Michael Dodd
Published: 2016
Language: eng
Number of pages: 303
ISBN-13: 9780857086396
Subjects: Interpersonal relations; Leadership; Business communication; Psychological aspects
Description: "The essential guide to turning tough questions into positive opportunities Difficult questions can be thrown at you from your first job interview through to challenges you get when you've made it to the top. If you find yourself on the firing line on a regular or occasional basis this is the perfect go-to guide to help you turn tough questions into positive opportunities. Great Answers to Tough Questions at Work promotes a confident 'win-win-win' mindset for questioner, answerer and wider audiences beyond. Author Michael Dodd provides golden formulae and proven strategies for constructing inspirational answers--however challenging, vicious, tricky or stupid the question. He outlines simple but successful techniques for dealing with the kind of nightmare questions which all ambitious people in the workplace have to face along their journey, whatever stage of their career. Contains critical communication skills for executives, managers, leaders and those aspiring to fill these roles Covers a wide range of work place scenarios such as job interviews, performance reviews, negotiations, customer relations, parliamentary inquiries and cross-examination. Discusses how to see the issues underlying tough questions that you face in a different, more positive, solution-oriented way. Includes case study examinations of key moments where people in the public spotlight have done something particularly well or particularly badly while answering questions and draws out the lessons for readers"--
Notes: Includes index.
Table of contents: title: Introduction: Helping You Thrive on "Blowtorch-On-The-Belly" Questioning; title: Part One: The Tools You Need. 1. Winning Answers Every Time; title: 2. Crafting the Right Message to Underpin Every Answer; title: 3. Harnessing the Power of Stories; title: 4. Finding Out in Advance, then Planning for It; title: 5. The First Golden Formula: Simple as ABCDE; title: 6. The Second Golden Formula: What to Say When Something Goes Seriously Wrong; title: 7. Maximizing the Impact of Your Examples and Stories; title: 8. Getting Your Performance Right; title: 9. Conveying Your Answers to Different Personality Types; title: Part Two: Using Your New Tools. 10. Great Answers for Prospects; title: 11. Great Answers During Price Negotiations; title: 12. Great Answers for Clients; title: 13. Great Answers in Those Nerve-Wracking Job Interviews; title: 14. Great Answers for Your Boss; title: 15. Great Answers in Presentations, at Events and in Meetings; title: 16. Shining Out Through the Media and at Public Grillings. Ongoing Enhancement: Great Answers for Your Inspirational Future.