Gaining and retaining customer loyalty
By: George D. Kerr.
Contributors: Capital Planning Information.
Series: Occasional paper (Capital Planning Information) -- no. 3.
Publisher: Bertelsmann Foundation Publishers
Published: 1999
Place of publication: Gütersloh
Language: eng
Number of pages: 53
Subjects: Public libraries -- Use studies.; Customer loyalty.
Genres: Use studies.
Notes: Photocopy.