Reaching for Higher Ground in Conflict Resolution 
Subtitle: Tools for Powerful Groups and Communities
Edition: 1st edition
Publisher: Jossey-Bass
Published: November 1, 2000
Language: eng
Format: Hardcover
Number of pages: 224
ISBN-13: 9780787950583
Subjects: Executive Management; Leadership; Dispute Arbitration; Psychology; Business & Economics; Industrial & Organizational Psychology; Group problem solving; Dispute resolution (Law); Conflict Resolution; Management & management techniques; Arbitration, Negotiation, Mediation; Management - General; Social conflict; Conflict management
First sentence: Forty-five minutes into the meeting, Janelle is getting nervous.