Proceedings of EPA's Second National Customer Service Conference
Subtitle: keys to customer satisfaction
Contributors: United States. Environmental Protection Agency. Region III; United States. Environmental Protection Agency. Office of Policy, Economics, and Innovation
Publisher: [U.S. Environmental Protection Agency, Office of Policy, Economics, and Innovation]
Published: 2001
Place of publication: Washington, D.C.]
Language: eng
Subjects: Environmental policy; Congresses; Customer services
Other titles: Keys to customer satisfaction
Notes: Title from title screen.

System requirements: Adobe Acrobat Reader to access PDF version.

Mode of access: Internet from the EPA web site. Address as of 3/22/02: http://www.epa.gov/customerservice/conferences/proceedings/confprefacetoc.htm; current access is available via PURL.