Calming upset customers
Subtitle: staying effective during unpleasant situations
By: Rebecca L. Morgan.
Edition: 3rd ed.
Series: A fifty-minute series book; Fifty-Minute series.
Publisher: Crisp Publications
Published: 2003
Place of publication: Menlo Park, CA
Language: eng
Number of pages: 82
Subjects: Customer services.; Consumer complaints.
Notes: Includes bibliographical references (p. 80).