International Network of Public Libraries
By: [edited by Bettina Windau].
Contributors: Windau, Bettina.; Internationales Netzwerk öffentlicher Bibliotheken.; Bertelsmann Stiftung (Gütersloh, Germany). Bereich Öffentliche Bibliotheken.
Publisher: Scarecrow Press
Published: 1999
Place of publication: Lanham, Md
Language: eng
Subjects: Public libraries -- Administration.
Notes: Includes bibliographical references.
A project of the Bertelsmann Foundation, Division of Public Libraries.
Table of contents: title: v. 1. Organizational change in a public library / Nicola Campbell and Sue Sutherland. Strategic management for better customer services in public libraries / Kay Poustie; title: v. 2. Quality management in public libraries / Ute Klaassen and Chris Wiersma. Adjusting the product / Thierry Giappiconi; title: v. 3. Product-oriented management in public libraries / Arend Flemming; title: v. 4. The organization, performance, and cost accounting system of the Paderborn City Library / Dieter Kranstedt and Jörg Wiemers; title: v. 5. Fundraising / Madeleine Aalto and Trevor Knight; title: v. 6. The role of public libraries in the media society / Conny Äng. Electronic media and the evaluation of its use / Robert E. Cannon.