Digital reference services
By: Bill Katz, editor.
Contributors: Katz, William A., 1924-
Publisher: Haworth Information Press; Routledge
Published: 2003
Place of publication: Binghamton, NY
Language: eng
Number of pages: 331
Subjects: Electronic reference services (Libraries); Reference services (Libraries) -- Information technology.; Internet in library reference services.; Academic libraries -- Reference services -- United States -- Case studies.; Electronic reference services (Libraries) -- United States -- Case studies.
Genres: Case studies.
Other titles: Reference librarian.
Notes: Includes bibliographical references and index.
"Co-published simultaneously as The reference librarian, numbers 79/80, 2002/2003."
Table of contents: title: Digital reference : an overview / Bill Katz; title: Virtually yours : thoughts on where we have been and where we are going with virtual reference services in libraries / Diane Kresh; title: The digital reference fallacy / R. David Lankes; title: Bad moon rising : a candid examination of digital reference and what it means to the profession / Jonathan D. Lauer, Steve McKinzie; title: Mediated online searching and digital reference / Amanda Spink; title: Stocking the virtual ready reference collection / Danianne Mizzy, Elizabeth Tillapaugh Mahoney; title: A checklist for starting and operating a digital reference desk / Ann Marie Breznay, Leslie M. Haas; title: Hurry up and wait : observations and tips about the practice of chat reference / David S. Carter; title: Communication strategies for instant messaging and chat reference services / Jody Condit Fagan, Christina M. Desai; title: Real-time chat reference and the importance of text-chat / Steven Ovadia; title: Opportunities for real-time digital reference service / Matthew R. Marsteller, Jackie Schmitt-Marsteller; title: Usage and user analysis of a real-time digital reference service / Kelly M. Broughton; title: Going where the students are : live/Web reference at Cal Poly Pomona / Kathleen Dunn, Ann Morgan; title: Virtual reference at Duke : an informal history / Phil Blank; title: Evaluating online real-time reference in an academic library : obstacles and recommendations / Jana Ronan, Patrick Reakes, Gary Cornwell; title: Our experience with two virtual reference services at IUPUI University Library / Polly D. Boruff-Jones; title: KANanswer : a collaborative statewide virtual reference pilot project / Marcia Stockham, Elizabeth Turtle, Eric Hansen; title: Virtual reference services : the LSU Libraries experience / Melanie E. Sims; title: Ask a Penn State librarian, live : virtual reference service at Penn State / Susan A. Ware ... [et al.]; title: Chat reference : one university's experience / Kathy A. Campbell, Marie F. Jones, Jerry Shuttle; title: Going it alone : can a small/medium-sized library manage live online reference? / Joyce Ward ... [et al.].