The quality handbook for health care organizations
Subtitle: a manager's guide to tools and programs
By: Yosef D. Dlugacz, Andrea Restifo, Alice Greenwood.
Contributors: Restifo, Andrea, 1965-; Greenwood, Alice.
Edition: 1st ed.
Publisher: Jossey-Bass
Published: 2004
Place of publication: San Francisco
Language: eng
Number of pages: 256
Subjects: Health services administration; Health facilities -- Personnel management; Medical care -- Quality control; Quality Assurance, Health Care -- organization & administration -- United States; Critical Pathways -- United States; Data Collection -- methods -- United States; Data Interpretation, Statistical -- United States; Quality Indicators, Health Care -- United States
Notes: Includes bibliographical references (p. 245-247) and index.
Table of contents: title: The role of the manager; title: Managing quality; title: Information and prioritization; title: Managing quality data; title: Using quality tools and statistical methods for data analysis; title: Translating information into action; title: Working with guidelines; title: Communication and accountability; title: To err is indeed human; title: Working together.