At the service quality frontier
Subtitle: a handbook for managers, consultants, and other pioneers
By: Mary M. LoSardo, Norma M. Rossi.
Contributors: Rossi, Norma M.
Publisher: ASQC Quality Press
Published: 1993
Place of publication: Milwaukee, Wis
Language: eng
Number of pages: 129
Subjects: Service industries -- Quality control.; Customer services.; Service industries -- Management.
Notes: Includes bibliographical references (p. 121-122) and index.