Management of Event Operations
Contributors: Norton, Philippa
Series: Events Management; Events Management
Publisher: Taylor & Francis
Published: 2012
Place of publication: Hoboken
Language: eng
Format: [electronic resource]
Number of pages: 304
ISBN-13: 9780080455747
Subjects: Special events - Management; Special events--Management
Description: The Management of Event Operations: project management, planning and customer satisfaction provides an introduction to the management of operations for the event planner and venue provider. Taking an holistic view of an event enterprise, it links the traditional topics within operations management to present a coherent and hands-on approach specifically for the events manager. The approach is pragmatic and is dictated by practical consequences and considerations, which are so important to an event manager who balances many views and needs from diverse stakeholders.
Notes: Description based upon print version of record.
Table of contents: title: Cover; Management of Event Operations; Copyright; Contents; Figures; Tables; Case studies; Series editors; The authors; Series preface; Preface; Section One Analysis; Chapter 1 Development of the proposed event operations management model; Chapter 2 Event management: characteristics and definitions; Chapter 3 Analysis of the external environment; Chapter 4 Defining service provision; Chapter 5 Customers, stakeholders and gap analysis; Chapter 6 Analysis of the internal environment; Section Two Detailed planning; Chapter 7 Planning, product portfolios, and product and service development; title: Chapter 8 Product developmentChapter 9 Supply chain management; Chapter 10 Location management and choice; Chapter 11 Risk management for event managers; Section Three Implementation and delivery; Chapter 12 People power; title: the most valuable resource?; Chapter 13 Forecasting and capacity management; Chapter 14 Scheduling and time management; Section Four Performance evaluation; Chapter 15 Performance evaluation; Chapter 16 Awareness of quality; References; Index