The leadership book
By: Mark Anderson
Edition: 1st ed.
Publisher: Pearson Financial Times
Published: 2010
Place of publication: New York
Language: eng
ISBN-13: 9780273732044
Notes: Includes index.
Table of contents: title: First days in the job; title: Demeanour : settting the tone; title: Leadership principles; title: Trusting your instincts; title: Focusing on what matters; title: Managing meetings; title: Time management; title: You and your boss; title: Setting and selling a vision; title: Leading strategy; title: International markets and strategy; title: Leadership priorities; title: Defining your leadership team; title: Managing your leadership team; title: Your team is more skilled than you; title: Team members in other countries; title: Credibility from repetition; title: Resistance to change; title: Making the right things happen at the right time; title: Staff meetings; title: Collaborating with sister businesses; title: Managing change; title: People performance management; title: Interpersonal conflict; title: The difficult interview; title: Objectives and incentives; title: The importance of the customer; title: The customer journey 1: customer experience; title: The customer journey 2: technology journey; title: Sell! sell! sell!; title: Marketing is everyone; title: Branding and organisational identity; title: Leading product development; title: Internet transformations; title: Building relationships; title: Supplier strategies; title: Managing costs; title: The knowledge premium; title: Awaydays; title: Seeking feedback; title: Human resources; title: Technology resources; title: Learning resources.