Mediating Professional Misconduct Complaints
Publisher: Network for Dispute Resolution, University of Waterloo
Published: 1998
Place of publication: Waterloo, Ontario
Language: eng
Format: Paperback
Number of pages: 140
Table of contents: title: PROFESSIONAL DISCIPLINE AND COMPLAINT-MEDIATION
label: Part A; label: Chapter 1
pagenum: 2
title: Introduction; label: Chapter 2
pagenum: 14
title: Discipline in the Medical Profession; label: Chapter 3
pagenum: 20
title: The College of Physicians and Surgeons of Ontario; label: Chapter 4
pagenum: 27
title: Changes to the CPSO's Complaints/Discipline Process; label: Chapter 5
pagenum: 30
title: Complaint-Mediation and the CPSO; title: KEY ISSUES IN COMPLAINT-MEDIATION
label: Part B; label: Chapter 6
pagenum: 44
title: Neutrality and the Public Interest; label: Chapter 7
pagenum: 47
title: Evaluating "Satisfaction"; label: Chapter 8
pagenum: 51
title: The Complainant's Identity; label: Chapter 9
pagenum: 53
title: Motivations for Participation; label: Chapter 10
pagenum: 56
title: State of the Parties; label: Chapter 11
pagenum: 57
title: Coercion, Voluntariness and Power Imbalances; label: Chapter 12
pagenum: 60
title: Meeting Modalities and Time Factors; label: Chapter 13
pagenum: 64
title: The Role of Lawyers; title: COMPLAINT-MEDIATION AND SELF-GOVERNING PROFESSIONS
label: Part C; label: Chapter 14
pagenum: 72
title: Alternatives to Discipline in Other Professions; label: Chapter 15
pagenum: 80
title: Designing Alternative Dispute Resolution Processes; label: Chapter 16
pagenum: 84
title: Complaint-Mediation: Criticism and Response; label: Chapter 17
pagenum: 89
title: Advice to Professional Agencies; title: Appendices; label: Appendix A
pagenum: 93
title: Summary of the Study's Findings, Conclusions and Recommendations; label: Appendix B
pagenum: 100
title: Sample Terms in CPSO Memoranda of Agreement; label: Appendix C
pagenum: 108
title: Terms of the Neutral Complaint-Mediation Process; label: Appendix D
pagenum: 110
title: Complaint-Mediation Case Reflections; label: Appendix E
pagenum: 115
title: Physician Review and Enhancement Program (PREP); label: Appendix F
pagenum: 118
title: Proposal for an Informal Resolution Program; label: Appendix G
pagenum: 125
title: Case Summaries of Successful, Neutral Complaint-Mediations; label: Appendix H
pagenum: 128
title: Case Summaries of Successful, Interested Complaint-Mediations; label: Appendix I
pagenum: 132
title: Sources Consulted, Survey Design and Statistical Methodology