The customer-focused library
Subtitle: re-inventing the library from the outside-in
By: Joseph R. Matthews.
Publisher: Libraries Unlimited
Published: 2009
Place of publication: Santa Barbara, Calif
Language: eng
ISBN-13: 9781591588757; 9781591588764
Subjects: Public libraries -- United States; Public services (Libraries); Library users; Libraries and community; Libraries -- Marketing; Organizational change
Notes: Includes bibliographical references and index.
Table of contents: title: Traditional library thinking; title: The constraints of tradition; title: It's all about the customer; title: Library as place; title: The library collection; title: Library services; title: Information technology; title: Library staffing; title: Removing the shackles of tradition.