Coordination under pressure from managed care
Subtitle: work stress, coordination and group performance
By: Jody Hoffer Gittell
Contributors: Harvard Business School
Edition: Rev.
Series: Working paper / Division of Research, Harvard Business School -- 01-020; Working paper (Harvard Business School. Division of Research) -- 01-020
Publisher: Division of Research, Harvard Business School
Published: 2001
Place of publication: Boston
Language: eng
Number of pages: 35
Description: In settings like healthcare, groups are under increasing levels of stress as they are asked to deliver services with reduced levels of resources. Although the effects of work stressors on individuals are well-understood, their effects on groups have been relatively neglected. I propose coordination as a group-level mechanism for coping with work stress that arises from resource constraints. I develop and test two models: one in which coordination moderates the effect of work stressors on group performance, and one in which coordination plays a mediating role. I find support for the mediated model, suggesting that increased coordination is an effective coping mechanism for groups that face work stress arising from resource constraints. Implications for organizational change are discussed.
Notes: "Rev. 4/01."

Revision of: Coordination under pressure from managed care : divergent effects of work pressure on job satisfaction and relational coordination.

Includes bibliographical references.