Providing quality in the public sector
Subtitle: a practical approach to improving public services
By: Lucy Gaster and Amanda Squires ; with John Crawley ... [et al.].
Contributors: Gaster, Lucy, 1940-
Series: Public policy and management
Publisher: Open University
Published: 2003
Place of publication: Phildelphia, Pa
Language: eng
Number of pages: 292
Subjects: Public administration -- Great Britain; Municipal services -- Great Britain -- Management
Notes: Includes bibliographical references and index.