Online Customer Care
Subtitle: Applying Today's Technology To Achieve World-Class Customer Interaction
Publisher: ASQ Quality Press
Published: 1998
Language: eng
Format: Hardcover
Number of pages: 265
ISBN-13: 9780873893831
Subjects: Business & Management; Customer services; Internet; Computer Networks; Business & Economics; Business / Economics / Finance; Computer Books: Internet General; Teleshopping; Internet marketing; Call Center; Call Centers; Customer Service; Knowledge Management; Customer relations; Management
First sentence: A popular business philosophy is that, in an age of commodities, the differentiating factor between competitive companies is the augmentative support provided after the sale of a product or service.