Resolving Patient Complaints
Subtitle: A Step-By-Step Guide to Service Recovery
Edition: 2 Spi edition
Publisher: Jones and Bartlett Publishers, Inc.
Published: March 25, 2004
Language: eng
Format: Spiral-bound
Number of pages: 350
ISBN-13: 9780763726225
Subjects: Customer services; Hospital administration & management; Managed care plans (Medical care); Management Problems In Health Care; Business / Economics / Finance; Public Relations; Medical; Medical personnel and patient; Medical / General; Complaints against; General; Administration; Health facilities; Managed care plans (Medical ca
Notes: Second Edition