Client/service provider perceptions of reference service outcomes in academic libraries
Subtitle: effects of feedback and uncertainty
By: by Jo Bell Whitlach
Published: 1987
Language: eng
Number of pages: 381
Notes: "88-14115."

Thesis (Ph. D.)--University of California, Berkeley, 1987.

Bibliography: leaves 291-308.

Microfiche. Ann Arbor, MI : University Microfilms International, 1988. 4 microfiches ; 11 x 15 cm.