The virtual reference desk
Subtitle: creating a reference future
By: edited by R. David Lankes ... [et al.].
Contributors: Lankes, R. David.
Series: The virtual reference desk series
Publisher: Neal-Schuman Publishers; Brand: Neal Schuman Publishers; Neal Schuman Publishers
Published: 2006
Place of publication: New York
Language: eng
Number of pages: 226
Subjects: Electronic reference services (Libraries); Reference services (Libraries) -- Information technology.; Reference librarians -- Effect of technological innovations on.
Notes: Includes bibliographical references and index.
Table of contents: title: Bringing together teens and chat reference : reconsidering "the match made in heaven" / Laura Kortz, Sharon Morris, and Louise W. Greene; title: Investigating interpersonal communication in chat reference : dealing with impatient users and rude encounters / Marie L. Radford; title: Training for online virtual reference : measuring effective techniques / Eileen G. Abels and Malissa Ruffner; title: Staffing for live electronic reference : balancing service and sacrifice / Joe Blonde; title: Establishing metric performance targets for a virtual reference service : counting totals and beyond / Deb Hutchison and Michele Pye; title: Creating the infrastructure for digital reference research : examining the Digital Reference Electronic Warehouse (DREW) Project / Scott Nicholson and R. David Lankes; title: Managing a full scale, 24/7, reference service consortia : integrating specialists from public and academic libraries / Vera Daugaard, Morten Fogh, and Ellen Nielsen; title: Creating a knowledge base : analyzing a veteran reference librarian's brain / Charles Early, Andrea Japzon, and Sarah Endres; title: Building wi-fi technology and a new mobile service model : creating change in information service delivery at the Orange County (Florida) Library System / Kathryn Robinson; title: Building a virtual community : repurposing professional tools for team-based experiential learning / Karen Wenk.