Dealing with Difficult People 
Subtitle: 24 lessons for Bringing Out the Best in Everyone
Edition: 1 edition
Publisher: McGraw-Hill
Published: February 20, 2003
Language: eng
Format: Paperback
Number of pages: 64
ISBN-13: 9780071416412
Subjects: Popular psychology; Business Communication - General; Business & Economics; Business / Economics / Finance; Business/Economics; Business & Economics / Business Communication; Business Communication - Meetings & Presentations
First sentence: There exist varying degrees of knowledge and ignorance in your repertoire of communication skills, with their consequent interpersonal strengths and weaknesses.