Managing for quality in the service sector
By: edited by Willem F.G. Mastenbroek.
Contributors: Mastenbroek, W. F. G.; Organisatie Adviesgroep Nederland.
Publisher: Blackwell
Published: 1991
Place of publication: Oxford [England]; Cambridge, Mass
Language: eng
Number of pages: 260
Subjects: Service industries -- Management.; Service industries -- Quality control.
Notes: Includes bibliographical references and index.
Rev. translation of: Kwaliteitsverbetering in de dienstverlening.
"Written by a group of management consultants of the Holland Consulting Group"--Introd.