Counselling Skills
Publisher: Bookboon.com
Published: 2013
ISBN-13: 9788776819675
Table of contents: title: Content; title: 1. The Counselling Approach; title: 1.1. What “the Counselling Approach” Is; title: 1.2. Problems at Work; title: 1.3. People Maintenance; title: 1.4. Workplace Problems; title: 1.5. The Manager as Helper; title: 1.6. Emotional Intelligence; title: 1.7. The Principles of the Counselling Approach; title: 1.8. Key Points; title: 2. Awareness, Acceptance, and Growth; title: 2.1. Discuss the Issues; title: 2.2. Opening Up Awareness with the Johari Window; title: 2.3. Refusing to Budge; title: 2.4. Giving People Feedback; title: 2.5. Jewels in their Crown; title: 2.6. Jewels in our Crown; title: 2.7. Acceptance; title: 2.8. Key Points; title: 3. Personal Growth; title: 3.1. Trust; title: 3.2. Bind and Bond; title: 3.3. Autonomy; title: 3.4. Giving Calhoun the Ball; title: 3.5. Initiative; title: 3.6. Digging a Trench; title: 3.7. Industry; title: 3.8. Kicking to its Feet; title: 3.9. Identity; title: 3.10. The Sting of a Scorpion; title: 3.11. Intimacy; title: 3.12. I Knew You’d Come; title: 3.13. Generativity; title: 3.14. The Acorn Planter; title: 3.15. Integrity; title: 3.16. The New Emperor; title: 3.17. Counselling & Growth; title: 3.18. Key Points; title: 4. Dispositions of Counselling; title: 4.1. Warmth; title: 4.2. Empathy; title: 4.3. Specificity; title: 4.4. Genuineness; title: 4.5. Confidentiality; title: 4.6. Professional Distance; title: 4.7. The Touch of Integrity; title: 4.8. Self-Renewal; title: 4.9. Key Points; title: 5. The Counselling Interview; title: 5.1. Aims; title: 5.2. Preparation; title: 5.3. Environment; title: 5.4. Role; title: 5.5. Stages; title: 5.6. Process; title: 5.7. Follow Up; title: 5.8. Key Points; title: 6. The Art of Listening; title: 6.1. Stop, Look and Listen; title: 6.2. Take Yourself Out of Things; title: 6.3. Look Through a Window, Not a Mirror; title: 6.4. Stay Tuned In Even When You Don’t Like the Music; title: 6.5. Turn-Ons and Turn-Offs; title: 6.6. Be Alert, Alive and Attentive; title: 6.7. Take Your Time; title: 6.8. Detective Listening; title: 6.9. Respond to the Moment; title: 6.10. Key Points; title: 7. Questions for Meaning and Understanding; title: 7.1. Questions for Information; title: 7.2. Questions for Confirmation and Response; title: 7.3. Questions for Understanding; title: 7.4. Key Points; title: 8. Challenging; title: 8.1. Bring Things Out In the Open; title: 8.2. Point Out the Discrepancies; title: 8.3. Incongruence; title: 8.4. Link the Contradictions; title: 8.5. Not Getting In Their Way; title: 8.6. Challenge Faulty Thinking; title: 8.7. Gentle Suggestion; title: 8.8. Key Points; title: 9. Moving On; title: 9.1. Referrals; title: 9.2. Specialist Help; title: 9.3. The Follow-Through; title: 9.4. Key Points; title: 10. People Problems; title: 10.1. Performance Problems; title: 10.2. Sickness Absence; title: 10.3. Career Counselling; title: 10.4. Bereavement Counselling; title: 10.5. Personal Relationships; title: 10.6. Key Points; title: 11. Web Resources on “Counselling Skills”