Improving customer satisfaction in an R&D environment
By: Anita Alexander, Y.H. Andrew Liou.
Contributors: Lious, Y. H. Andrew.; Lewis Research Center.
Series: [NASA technical memorandum] -- NASA/TM-1998-208494.; NASA technical memorandum -- 208494.
Publisher: National Aeronautics and Space Administration, Lewis Research Center; National Technical Information Service, distributor
Published: 1998
Place of publication: [Cleveland, Ohio]; Springfield, Va
Language: eng
Format: Microform
Subjects: Support systems.; Quality control.; Management systems.; Management planning.
Notes: Shipping list no.: 99-0265-M.

Microfiche. [Washington, D.C. : National Aeronautics and Space Administration, 1998] 1 microfiche.