Learning Points
Subtitle: 80 Activities and Actions for Call Center Excellence (Learning Points)
Edition: Pap/Cdr edition
Publisher: HRD Press, Inc.
Published: November 2004
Language: eng
Format: Paperback
Number of pages: 112
ISBN-13: 9780874258073
Subjects: Problems, exercises, etc; Management; Call centers; Business & Economics; Business / Economics / Finance; Skills; Business/Economics; Quality control; Management - General; Customer Service; Human Resources & Personnel Management
First sentence: This first Learning Point provides you with an opportunity to assess your skills concerning your role as a member of a call center service team.