Office procedures for the 21st century
By: Sharon Burton, Nelda Shelton
Contributors: Shelton, Nelda
Edition: 8th ed.
Publisher: Prentice Hall
Published: 2011
Place of publication: Upper Saddle River, N.J
Language: eng
Number of pages: 616
ISBN-13: 9780135063897
Other titles: Office procedures for the twenty-first century
Notes: Includes index.

Includes bibliographical references and index.
Table of contents: title: Understanding the changing and challenging office; title: Developing professional skills; title: Preparing for your employment; title: Time management; title: Telecommunications; title: Building communications skills; title: Processing mail; title: Records management; title: Banking and accounting procedures; title: Scheduling appointments and receiving visitors; title: Making travel arrangements; title: Planning meetings and conferences; title: Developing effective oral presentations; title: Preparing to meet the challenges; title: Working in a medical office; title: Working in a legal office.