Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager
By: [Edson Manoel ... et al.].
Contributors: Manoel, Edson.; International Business Machines Corporation. International Technical Support Organization.
Edition: 1st ed.
Series: IBM redbooks
Publisher: IBM, International Support Organization
Published: 2004
Place of publication: [United States?]
Language: eng
Number of pages: 546
Subjects: Tivoli Business Systems Manager.; IBM Tivoli service level advisor.; Business -- Data processing -- Management.; Electronic commerce -- Management.; Information technology -- Management.; Service-level agreements.
Notes: Includes bibliographical references and index.
"December 2004."
"SG24-6464-00."