The employee experience advantage
Subtitle: how to win the war for talent by giving employees the workspaces they want, the tools they need, and a culture they can celebrate
By: Jacob Morgan
Publisher: Wiley
Published: 2017
Language: eng
Number of pages: 282
ISBN-13: 9781119321620
Subjects: Work environment; Quality of work life; Corporate culture
Description: xxii, 282 pages : 24 cm
Notes: Includes bibliographical references and index.
Table of contents: title: Acknowledgements; title: We all care about experience (introduction); title: The evolution of employee experience; title: Defining employee experience; title: Research on employee experience; title: Employee experience drivers; title: The reason for being and the three employee experience environments; title: Reason for being; title: The physical environment; title: The technological environment; title: The cultural environment; title: The employee experience equation; title: Why invest in employee experience?; title: The nine types of organizations; title: Employee experience distribution; title: The business value of employee experience; title: Business metrics and financial performance; title: The cost of employee experience; title: Building the experiential organization; title: System 1 vs system 2 experiences; title: The employee experience design loop; title: The starbucks model of transparency; title: Moments that matter or moments of impact; title: Moments that matter and employee experience; title: The employee experience pyramid; title: A lesson from Airbnb; title: The role of employees; title: Where to start; title: Focus on what makes your company unique; title: Size, industry, and location don't matter; title: A futurist's perspective; title: Appendix; title: Index.