Your ultimate guide to questioning & Listening
Publisher: Bookboon.com
Published: 2015
ISBN-13: 9788740308655
Table of contents: title: Content; title: 1. Introduction; title: 2. What is questioning?; title: 3. What can questions do?; title: 3.1. Gain knowledge; title: 3.2. Promote and expand thinking; title: 3.3. Clarify; title: 3.4. Probe; title: 3.5. Guide; title: 3.6. Intimidate; title: 3.7. Attack; title: 4. Why do we ask questions?; title: 5. Active listening; title: 5.1. Why don’t we hear what is being said?; title: 5.2. Active listening exercise; title: 6. Body language; title: 6.1. Head; title: 6.2. The face; title: 6.3. Hands; title: 6.4. Eyes; title: 6.5. Mouth; title: 6.6. Arms; title: 6.7. General posture; title: 7. Introduction to question types; title: 8. Closed questions; title: 9. Tag questions (sometime known as tail questions); title: 10. Open questions; title: 11. Imaginative questions; title: 12. Funnel questions; title: 13. Probing questions; title: 14. Recall & process questions; title: 15. Socratic Questions; title: 15.1. Conceptual clarification questions; title: 15.2. Probing assumptions; title: 15.3. Probing rationale, reason and evidence; title: 15.4. Probing implications and consequences; title: 15.5. Questioning viewpoints and perspectives; title: 15.6. Questions about the question; title: 16. Leading questions; title: 17. Loaded questions; title: 18. Rhetorical questions; title: 19. Empathetic or emotional questions; title: 20. Common Responses to questions; title: 20.1. direct & honest; title: 20.2. a lie; title: 20.3. out of context; title: 20.4. partial answer; title: 20.5. avoidance; title: 20.6. stalling; title: 20.7. distortion; title: 20.8. refusal; title: 21. Summary; title: 22. Supplementary information; title: 22.1. Emotional intelligence; title: 22.2. Top ten ways to establish rapport; title: 22.3. Top ten most asked interview questions; title: 22.4. Top ten questions to change your life