Management of service operations
Subtitle: text, cases, and readings
By: W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff.
Contributors: Olsen, Richard Paul, joint author.; Wyckoff, D. Daryl, joint author.; Harvard University. Graduate School of Business Administration.
Publisher: Allyn and Bacon
Published: 1978
Place of publication: Boston
Language: eng
Number of pages: 734
Subjects: Service industries -- United States -- Management -- Case studies
Notes: Includes bibliographical references and index.
Based on case studies developed at the Harvard Business School.