The customer manifesto
Subtitle: how business has failed customers and what it takes to earn their loyalty
By: Pamela Herrmann
Publisher: CreateSpace
Published: 2014
Place of publication: Charleston, South Carolina
Language: eng
Number of pages: 111
ISBN-13: 9781503035010
Subjects: Customer loyalty; Customer services; Customer relations
Notes: Includes bibliographical references (pages 239-240) and index.