Consumer trust in electronic commerce
Subtitle: time for best practice
By: by Ronald de Bruin.
Series: Law and electronic commerce -- v. 17
Publisher: Kluwer Law International
Published: 2002
Place of publication: The Hague; New York
Language: eng
Number of pages: 357
Subjects: Electronic commerce.; Consumer protection.; Electronic commerce -- Law and legislation.
Description: "This multi-disciplinary book provides insight in how to establish consumer trust in electronic commerce. It first goes into detail on a broad variety of consumer trust criteria with regard to the security and reliability of electronic consumer transactions, what information must be provided to consumers, how to create a legally binding contract online, confidence in electronic payments, the resolution of disputes, what law applies to the electronic consumer contract, which body is entitled to settle the dispute and personal data protection."

"Finally, this book provides a consumer trust framework which learns that various ingredients at different levels are required to build consumer trust in electronic commerce. As such, it clarifies the roles and responsibilities of government, industry and consumer organisations, businesses, as well as consumers themselves."--Jacket.
Notes: Includes bibliographical references (p. [299]-309) and index.