Development and validation of the corporate social style inventory
Subtitle: a measure of customer service skills
By: Juan I. Sanchez and Scott L. Fraser
Contributors: Fraser, Scott L
Series: Report -- no. 93-108; Report (Marketing Science Institute) -- no. 93-108
Publisher: Marketing Science Institute
Published: 1993
Place of publication: Cambridge, Mass
Language: eng
Number of pages: 48
Subjects: Customer services; Personality tests; Ability -- Testing
Notes: "Working paper."

Includes bibliographic references (p. 44-48)