World class IT service delivery
By: Peter Wheatcroft.
Contributors: British Computer Society.
Publisher: BCS
Published: 2007
Place of publication: Swindon, U.K
Language: eng
Number of pages: 162
ISBN-13: 9781902505824
Subjects: Information technology -- Management; Computer technical support; Computer service industry
Notes: Includes bibliographical references (p. 159) and index.