Courageous Leadership
Subtitle: the Missing Link to Creating a Lean Culture of Excellence
Edition: First edition.
Publisher: Taylor and Francis
Published: 2017
Place of publication: London
Language: eng
ISBN-13: 9781315102252
Subjects: Corporate culture; Organizational behavior; Organizational effectiveness; Total quality management; Organizational Culture; Total Quality Management; Culture d'entreprise; Comportement organisationnel; Efficacité organisationnelle; Qualité totale
Description: "The book illustrates how the need, motivation, and the approach to implement a Transformational Change at an organization is very different as compared to an incremental or a transitional type of change. It educates the senior executive leaders and organizational excellence practitioners on the characteristic of the different types of change and answers why the approach to incremental and transitional change alone cannot deliver the results expected from a Transformational change. The book guides the leaders on how to make the right decision to select the approach that will get the best results to meet the need of their organization. The book shares an innovative design, a methodology and an approach that combines best practices and principles from Malcolm Baldrige, Shingo, Lean, Six Sigma, Accreditation, Balanced Scorecard, Change Management, Competing Values framework, Patient and Family Centered Care, and Project Management body of knowledge. The implementation of this model at a hospital in Canada propelled the organization further ahead on their transformational journey compared to other organizations that started much earlier. The book acts as a practical guide for senior leaders and practitioners, who either wish to embark or are in different stages of their excellence journey. It details 25 elements necessary for establishing a robust foundation for a transformational journey and an additional set of 22 Management System elements required to create and sustain a culture of quality across the organization. For leaders in healthcare, the book provides guiding principles and associated practices that support the 4 core concepts of patient and family centered care namely, dignity and respect, information sharing, participation and collaboration. The framework shared improves the richness of best practice open-source models available for guiding leaders and practitioners to implement change that engages the frontline to increase overall performance and deliver on organization's strategic plan. Also included in the book are, ready-to-use templates, models, guiding principles, and strategies, based on best practices, to support an organization's excellence journey."--Provided by publisher.
Table of contents: title: Chapter 1 Understand the Need for Change  -- Sumeet Kumar; title: chapter 2 Select the Change Approach That Is Right for Your Organization  -- Sumeet Kumar; title: chapter 3 Select the Framework for Change  -- Sumeet Kumar; title: section A Create a Shared Need  -- Sumeet Kumar; title: chapter 4 Integrate the Excellence Journey with the Organization's Strategy  -- Sumeet Kumar; title: chapter 5 Integrate Organizational Culture with Strategy  -- Sumeet Kumar; title: chapter 6 Design a Business Excellence Model to Implement the Excellence Journey  -- Sumeet Kumar; title: section B Shape a Vision  -- Sumeet Kumar; title: chapter 7 Define the Roles and Responsibilities of the Change Facilitators  -- Sumeet Kumar; title: chapter 8 Develop the Recruitment Criteria and Select the Change Facilitators  -- Sumeet Kumar; title: chapter 9 Organize Visits to Best Practice Organizations for Leaders to "Go See Learn"  -- Sumeet Kumar; title: section C Mobilize Commitment  -- Sumeet Kumar; title: chapter 10 Develop the Organization Report Card  -- Sumeet Kumar; title: chapter 11 Develop a Visual Strategy Room  -- Sumeet Kumar; title: chapter 12 Develop the Process to Cascade the Organization Strategy to the Frontline  -- Sumeet Kumar; title: chapter 13 Develop Project Prioritization and Selection Criteria  -- Sumeet Kumar; title: chapter 14 Prioritize and Select the Critical Few Improvement Initiatives across the Organization  -- Sumeet Kumar; title: chapter 15 Define the Roles and Responsibilities of the Project Team  -- Sumeet Kumar; title: chapter 16 Define the Guiding Principles and Management System Elements to Sustain the Excellence Journey  -- Sumeet Kumar; title: chapter 17 Develop a Communication Plan with a High Degree of Visual Management to Support Branding  -- Sumeet Kumar; title: chapter 18 Develop Processes to Celebrate Experiments and to Recognize Individuals and Teams  -- Sumeet Kumar; title: chapter 19 Develop Content for Standard Work on Management System Elements and Other Educational Material to Support the Excellence Journey  -- Sumeet Kumar; title: chapter 20 Build the Problem-Solving Muscle of the Organization  -- Sumeet Kumar; title: chapter 21 Build a Knowledge Management System  -- Sumeet Kumar; title: section D Make Change Last  -- Sumeet Kumar; title: chapter 22 Define the Role of the Performance Management Team to Support the Excellence Journey  -- Sumeet Kumar; title: chapter 23 Develop a Standard Tollgate Process to Evaluate the Progress of Improvement Projects  -- Sumeet Kumar; title: chapter 24 Develop a Five-Year Roadmap and Evaluation Criteria for the Excellence Journey  -- Sumeet Kumar; title: chapter 25 Develop Evaluation Criteria for Selecting a Test Pilot Area for Implementation  -- Sumeet Kumar; title: chapter 26 Develop Individual Performance Measures for Leaders to Build Accountability  -- Sumeet Kumar; title: section E Monitor Progress  -- Sumeet Kumar; title: section F Leadership and Courage -- Sumeet Kumar.