Satisfied customers seldom sue
Subtitle: a guide to exceptional customer service in long-term care
By: Carol Marshall
Publisher: HCPro
Published: 2009
Place of publication: Marblehead, MA
Language: eng
Number of pages: 251
ISBN-13: 9781601466297
Subjects: Long-term care facilities; Customer services; Administration; Patient satisfaction; Aged; Long-Term Care; Standards; Health Services for the Aged; Patient Satisfaction; Quality of Health Care