Quality management
Subtitle: creating and sustaining organizational effectiveness
By: Donna C.S. Summers.
Edition: 2nd ed.
Publisher: Pearson/Prentice Hall
Published: 2009
Place of publication: Upper Saddle River, N.J
Language: eng
ISBN-13: 9780135005101
Subjects: Total quality management; Quality control; Organizational effectiveness
Notes: Includes bibliographical references and index.