Introduction to the ISO/IEC 20000 Series
Subtitle: IT service management
By: Jenny Dugmore and Shirley Lacy
Contributors: Lacy,Shirley
Publisher: BSI
Published: 2011
Place of publication: London
Language: eng
Number of pages: 216
ISBN-13: 9780580728464
Subjects: Management; Information technology
Notes: Includes bibliographical references (page 216).