Delighting your customers
Subtitle: delivering excellent customer service without breaking the bank
By: Avril Owton
Edition: Rev. ed.
Series: Business on a shoestring
Publisher: A. & C. Black
Published: 2011
Place of publication: London
Language: eng
ISBN-13: 9781408139929
Subjects: Customer services; Management; Small business
Notes: Previous edition: 2007.

Includes index.
Table of contents: title: Understanding your customers; title: Creating a customer service strategy; title: Making a positive impression; title: Adding a personal touch; title: Creativity at work; title: Asking for feedback ... and acting on it; title: Learning from your competitors; title: Delivering on your promises; title: Handling customer complaints; title: My formula for success.