8 things we hate about I.T.
Subtitle: how to move beyond the frustrations to form a new partnership with I.T.
By: Susan Cramm
Publisher: Harvard Business Press
Published: 2010
Place of publication: Boston, Mass
Language: eng
Number of pages: 194
ISBN-13: 9781422131664
Other titles: Eight things we hate about IT
Description: Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers. Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do. Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth, ' and assuming accountability for IT just as you've done for management of your firm's financial and human resources. --From publisher's description.
Notes: Includes bibliographical references and index.
Table of contents: title: You need service, and IT needs control; title: You need results, and IT needs respect; title: You need to focus on tactics, and IT needs strategic alignment; title: You need IT funding, and IT needs returns; title: You need on-time delivery, and IT needs quality; title: You need customization, and IT needs standardization; title: You need innovation, and IT functions in bureaucracy; title: You need good IT, and IT can become great.