Benchmarking performances indicators for water and wastewater utilities
By: Angela K. Lafferty and William C. Lauer ; produced by the Qualserve Benchmarking Program.
Contributors: Lauer, Bill.; American Water Works Association. Qualserve Benchmarking Program.
Publisher: American Water Works Association
Published: 2005
Place of publication: Denver, CO
Language: eng
Number of pages: 297
Subjects: Water treatment plants -- Cost control -- Evaluation; Water utilities -- Customer services -- Evaluation; Benchmarking (Management); Water-supply; Sewage -- Purification