Total customer satisfaction
Subtitle: a comprehensive approach for health care providers
By: Stephanie G. Sherman with V. Clayton Sherman.
Contributors: Sherman, V. Clayton.
Edition: 1st ed.
Publisher: Jossey-Bass Publishers
Published: 1999
Place of publication: San Francisco
Language: eng
Number of pages: 376
Subjects: Health services administration.; Consumer satisfaction.; Patient satisfaction.; Medical care -- Quality control.
Notes: Includes bibliographical references and index.