Self-ratings of eight factors of quality management at Naval Avionics Center
By: Susan P. Hocevar, Carolyn Applegate, Kenneth W. Thomas
Contributors: Applegate, Carolyn L.; Thomas, Kenneth Wayne, 1943-; Naval Postgraduate School (U.S.). Dept. of Administrative Sciences
Publisher: Naval Postgraduate School; Available from National Technical Information Service
Published: 1991
Place of publication: Monterey, Calif; Springfield, Va
Language: eng
Number of pages: 45
Subjects: Ratings; Quality management; Quality control
Other titles: NPS-AS-92-005PR.
Description: The focus of this report is the implementation of Total Quality Management in ten DoD      organizations. The Participating organizations were all identified by the Federal Quality      Institute as either winners or finalists of the Productivity/Quality Management and Budget.      Qualitative data collected included interviews with either top executives or TQM      coordinators, documentation of quality management activities. A questionnaire survey was      also administered to the executive steering committee of each organization providing a      self-assessment of eight dimensions of quality management practices. The report describes      the lessons learned, promising practices and the results of the self assessment survey for      the participating organizations.
Notes: Title from cover.

"NPS-AS-92-005PR."

"December 1991."

AD A245 218.

Includes bibliographical references (p. 44-45).

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