Customer satisfaction measurement for ISO 9000:2000
By: Nigel Hill, Bill Self, Greg Roche
Contributors: Self, Bill; Roche, Greg
Publisher: Butterworth-Heinemann
Published: 2002
Place of publication: Oxford; Woburn, MA
Language: eng
Number of pages: 148
Subjects: Consumer satisfaction -- Evaluation; ISO 9000 Series Standards; Marketing research; Consumers -- Research
Notes: Includes index