The customer service solution
Subtitle: managing emotions, trust, and control to win your customer's business
By: Sriram Dasu, PhD and Richard Chase, PhD
Contributors: Chase, Richard B.
Publisher: McGraw-Hill
Published: 2013
Language: eng
Number of pages: 223
ISBN-13: 9780071809931
Subjects: Customer services; Service industries; Management; Customer relations
Notes: Includes bibliographical references and index.