Building blocks for improving customer relationships
Subtitle: 20 philosophies for improving the quality of customer care : learning the difference between the concept of customer service and the demonstration of caring for the customer
By: Richard Flint
Publisher: Richard Flint International
Published: 2011
Place of publication: Newport News, Va
Language: eng
ISBN-13: 9780937851371; 9780937851364; 9780937851319
Subjects: Customer relations; BUSINESS & ECONOMICS; Customer Relations
Other titles: 20 philosophies for improving the quality of customer care; Twenty philosophies for improving the quality of customer care
Description: The truth of the matter is--in most situations customer service is a concept that is designed by the company, but not always implemented by the people. In the pages of this book, you will find 20 stories that took customer service and defined it with a definition of customer appreciation. In Building Blocks For Improving Customer Relationships, you will learn the difference between the concept of customer service and the demonstration of caring for the customer.