Creating A Customer-Focused Help Desk
Subtitle: How to Win and Keep Your Customers
Edition: 1 edition
Publisher: Rothstein Associates Inc.
Published: February 15, 2000
Format: Paperback
Number of pages: 292
ISBN-13: 9780964164864
Subjects: Business & Management; Customer Service; Help Desk; Service Management; Service Quality
First sentence: Do you want a Help Desk as a strategic tool - the stethoscope on the heart of the organization, identifying the slightest sign of sickness, prescribing treatment to keep the patient - the whole organization - healthy?