Mediation skills and strategies
Subtitle: a practical guide
By: Tony Whatling
Publisher: Jessica Kingsley Publishers; Jessica Kingsley Pub
Published: 2012
Place of publication: London; Philadelphia
Language: eng
Number of pages: 176
ISBN-13: 9781849052993
Subjects: Mediation; Conflict management; Psychological aspects
Notes: Includes bibliographical references and index.
Table of contents: title: Mediation, alternative dispute resolution and some essential principles defined; title: Listening skills; title: Questioning skills; title: Providing a mirror to the client; title: Some more advanced level strategies; title: Managing high conflict and emotion; title: Responding to difficult questions and behaviour.