Readings in services management
By: editors, Vinnie Jauhari, Umashankar Venkatesh.
Contributors: Jauhari, Vinnie.; Venkatesh, Umashankar.; Institute for International Management and Technology (Gurgaon, India)
Publisher: Institute for International Management and Technology
Published: 2005
Place of publication: Gurgaon, India
Language: eng
Number of pages: 470
Subjects: Service industries -- India -- Case studies.
Genres: Case studies.
Description: On five service industries in India; contributed articles.
Notes: Includes bibliographical references and index.