Tongue fu!
By: Sam Horn.
Edition: 1st ed.
Publisher: St. Martin's Press
Published: 1996
Place of publication: New York
Language: eng
Format: Hardcover
Number of pages: 236
Subjects: Verbal self-defense; Interpersonal conflict; Interpersonal communication
Notes: Includes bibliographical references (p. [235]-236).
Table of contents: title: Respond rather than react. Fast-forward through frustration -- Handle hassles with fun fu! -- Talk people through their troubles -- End complaints instantly -- Gracefully exit arguments -- Name the game -- Tongue glue -- What to say when you don’t know what to say -- Find solutions, not fault -- Words to lose, words to use. Acknowledge, don’t argue -- Become a coach, not a critic -- Turn orders into requests -- Clear away the “can’t because” barrier -- Become problem free -- Avoid going to extremes -- Turn conflicts into cooperation. Listen up! -- Rules for unruly behavior -- Defuse disputes -- Approach with an open mind -- Share control -- Get more of what you want, need, and deserve. Choose your battles -- Say no -- Terminate tactfully -- Act and feel confident -- Five principles of persuasion -- Break free from bullies -- Give people a fresh start -- Take charge of your emotions! -- Maintain a positive perspective -- Ki ‘em with kindness -- Epilogue: turn intentions into actions -- Postscript -- Recommended reading.