Bullies, tyrants, and impossible people
Subtitle: how to beat them without joining them
By: Ronald M. Shapiro & Mark A. Jankowski with James Dale.
Contributors: Jankowski, Mark A.; Dale, Jim, 1948-
Edition: 1st ed.
Publisher: Crown Business
Published: 2005
Place of publication: New York
Language: eng
Number of pages: 276
Subjects: Interpersonal conflict.
Notes: Includes index.
Table of contents: title: The system for battling bullies, tyrants and S.O.B.S; title: N.I.C.R. : how to beat them without joining them; title: The civil rights lawyer who lost his cool and his case : if you don't rule your emotions, they rule you; title: First lock all your vendors in a small room : know who you're dealing with or you'll never know how to deal with them; title: "We don't make change" : what you don't control often runs amok; title: We'll get you fired : ultimatums without options lead to impasses; title: N,  neutralize your emotions : learn to act rather than react; title: The securities commissioner : flight, fight or focus; title: He called me "the scum of the earth" : change your physiology and you change your psychology; title: I, identify types : know what kind of difficulty you're up against; title: Close encounters of the police kind : dealing with the situationally difficult S.O.B; title: The photo shop clerk : dealing with the strategically difficult S.O.B; title: The boss from hell : dealing with the simply difficult S.O.B; title: C, controlling the encounter : shape the outcome; title: First class treatment gets a first class upgrade to the hall of fame : controlling the encounter with the situationally difficult S.O.B; title: Little big man : controlling the encounter with the strategically difficult S.O.B; title: Free agents always go for the money : controlling the encounter with the simply difficult S.O.B; title: E, exploring options : getting "unstuck"; title: Hey, dad, I have an idea for my punishment : how to turn dead ends into detours; title: The largest contract for a TV news anchor : why and how options work; title: The option to play ball : how to engage the other side in exploring options; title: I said, he said : ending without escalating.