Customer Satisfaction Measurement for ISO 9000
Subtitle: 2000
Contributors: Nigel Hill (Editor)
Edition: 1st edition
Publisher: Butterworth-Heinemann
Published: December 26, 2001
Language: eng
Format: Paperback
Number of pages: 176
ISBN-13: 9780750655132
Subjects: Cultural studies; Customer services; Quality Assurance (QA) & Total Quality Management (TQM); Science/Mathematics; Industrial Management; Technology; Business / Economics / Finance; Quality Control; Business & Economics / Industrial Management; Industrial Technology
First sentence: ISO 9001:2000 has placed customers at the heart of a quality management system whose objective is continual improvement in customer satisfaction.