El cliente no es lo primero
By: Hal F. Rosenbluth, Diane McFerrin Peters ; traducción, Alejandro Tiscornia.
Contributors: Peters, Diane McFerrin.
Series: Colección Revista negocios
Publisher: Editorial Atlantida
Published: 1992
Place of publication: Buenos Aires
Language: spa
Number of pages: 256
Subjects: Travel agents -- Management.; Empresas turísticas -- Administración.
Work titles: Customer comes second.
Notes: Translation of: The customer comes second : and other secrets of exceptional service.

Includes bibliographical references.