Satisfying internal customers first
Subtitle: a practical guide to improving internal and external customer satisfaction
By: Richard Y. Chang, P. Keith Kelly.
Contributors: Kelly, P. Keith.
Series: Quality improvement series.; A practical guidebook
Publisher: Richard Chang Associates
Published: 1994
Place of publication: Irvine, Calif
Language: eng
Number of pages: 104
Subjects: Customer services; Consumer satisfaction; Job satisfaction; Personnel management