Productivity measurement in the service sector.
Contributors: Asian Productivity Organization.
Publisher: Asian Productivity Organization
Published: 2001
Place of publication: Tokyo
Language: eng
Number of pages: 213
Subjects: Service industries -- Labor productivity -- Asia -- Congresses.; Industrial productivity -- Asia -- Measurement -- Congresses.; Labor productivity -- Asia -- Measurement -- Congresses.
Genres: Congresses.
Other titles: Report on the APO Symposium on Productivity Measurement in the Service Sector held in Kuala Lumpur, Malaysia from 1-4 August 2000 (SYP-12-00)
Notes: Includes bibliographical references.
Table of contents: title: Machine generated contents note: Part I Summary and Conclusions; title: Part II Resource Papers; title: Current Approaches to Measurement within the Service Sector; title: & Service Sector/White Collar Institutions John Parsons; title: Data to Information, Information to Knowledge and; title: Knowledge to Decisions & Actions John Parsons; title: Productivity Measurement: Macro and Micro LinkagesMasayoshiShimizu; title: Productivity in the Service Sector in JapanKiyoshi Wainai; title: The Productivity Framework, Productivity in the Service Sector and; title: The Productivity Paradox Abd. Rahman Ibrahim &; title: Ab. Wahab Muhamad; title: Productivity Measurement in the Service Industry Rauzah ZainalAbidin; title: The Malaysian Customer Satisfaction Index; title: for the Service Sector MokhtarAbdullah andNooreha Husain; title: Benchmarking Experiences in Malaysia Abd. LatifAbu Seman; title: Part III Selected Country Papers; title: Republic of ChinaChi-YuanLiang; title: Indonesia Jasmine Nasution; title: PakistanMohammedNaeem Khan; title: PhilippinesConcepcion L. Madarang; title: Singapore ChongCheeLeong; title: Vietnam Vu Thi Tam; title: Part IV Appendices; title: List of Participants and Resource Persons; title: Program and Schedule.