Beyond the billboards
Subtitle: truth about great customer service ; turning promises into reality
By: Michael J. Crain
Publisher: AuthorHouse
Published: 2007
Place of publication: Bloomington, IN
Language: eng
Number of pages: 92
ISBN-13: 9781434326621; 9781434326614
Subjects: Customer services; Customer relations; Consumer satisfaction; Organizational effectiveness; Consumer Behavior; Service à la clientèle; Consommateurs; Satisfaction; Efficacité organisationnelle
Description: A book for those who strive for customer satisfaction as if it were the holy grail.