Real value of training
Subtitle: measuring and analyzing business outcomes and the quality of ROI
By: by Ron Stone
Edition: 1st ed.
Publisher: McGraw-Hill
Published: 2011
Place of publication: New York
Language: eng
Number of pages: 302
ISBN-13: 9780071759977
Subjects: Rate of return; Performance standards; Personnel managment
Notes: Includes bibliographical references and index.
Table of contents: title: Talking about performance results; title: Stone's measurement and roi process : a view from above; title: Begin on the right foot : partner to create a measurement strategy; title: Collect relevant performance data; title: Analyze results and adjust for causal influence; title: Analyze and adjust results for sustained impact; title: Go / No Go : Assign a Monetary Value to Business Outcome Data; title: Calculate the fully-loaded cost of the solution design; title: Calculating the return on investment and assessing the quality of ROI; title: Measuring the contribution of solutions : alternatives to ROI; title: Communicate the results; title: Opportunity forecasting : predicting performance improvement and ROI.