Working knowledge
Subtitle: how organizations manage what they know
By: Thomas H. Davenport, Laurence Prusak.
Contributors: Prusak, Laurence.
Publisher: Harvard Business School Press
Published: 1998
Place of publication: Boston, Mass
Language: eng
Number of pages: 199
Subjects: Organizational learning; Information resources management; Industrial management
Description: "Drawing from their work with more than thirty knowledge-rich firms, Davenport and Prusak examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. They categorize knowledge work into four sequential activities - accessing, generating, embedding, and transferring - and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers about the limits of communications and information technology in managing intellectual capital."--Jacket.
Notes: Includes bibliographical references (p. 179-187) and index.