Communication skills for the health care professional
Subtitle: concepts, practice, and evidence
By: Gwen van Servellen.
Edition: 2nd ed.
Publisher: Jones and Bartlett Publishers
Published: 2009
Place of publication: Sudbury, Mass
Language: eng
Number of pages: 485
ISBN-13: 9780763755577
Subjects: Allied health personnel and patient; Interpersonal communication; Communication in medicine; Health Personnel; Professional-Patient Relations; Communication; Patients -- psychology
Notes: Includes bibliographical references (p. 439-462) and index.
Table of contents: title: Health communications and quality care; title: Principles of human communication; title: The nature of therapeutic communications; title: Cultural similarities and differences and communication; title: The pervasive role of confirmation and empathy; title: Communications that contribute to trust and mistrust of the providers; title: The art and skillful use of questions; title: Therapeutic use of silence and pauses; title: The impact and limitations of self-disclosure; title: The proper placement of advisement; title: Reflections and interpretations; title: The judicious use of confrontations, orders, and commands; title: Communicating with patients with low literacy; title: Communicating with patients with chronic and/or life-threatening illness; title: Communicating with patients in crisis; title: Communicating effectively with patients displaying significant negative or resistive coping responses; title: Communications within and across healthcare provider groups; title: Conflict in the healthcare system: understanding communications and resolving dispute; title: Family dynamics and communications with patients' significant others; title: The privileged nature of patient and provider communications: the issue of patients' rights; title: The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy; title: Health communications to enhance behavioral change; title: Internet use and communications of patients and providers; title: Altering systems of care to enhance healthcare communications.