Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)
Edition: 1 edition
Publisher: Purdue University Press
Published: June 15, 2000
Language: eng
Format: Paperback
Number of pages: 108
ISBN-13: 9781557531827
Subjects: Computer modelling & simulation; Customer services; Media, information & communication industries; Customer Service; Business & Economics; Business / Economics / Finance; Business/Economics; Technology / Automation; Call centers