Customer relationship management in Indian banking industry
By: edited by R.K. Uppal.
Contributors: Uppal, R. K. 1960-
Publisher: New Century Publications
Published: 2008
Place of publication: New Delhi
Language: eng
Number of pages: 246
ISBN-13: 9788177081527
Subjects: Banks and banking -- Customer services -- India; Bank management -- India; Customer relations -- India -- Management
Notes: Includes bibliographical references and index.
Table of contents: title: Customer relationship management and profitability in banks / Sanskritirani Desai; title: Customer relationship management in the banking sector / Anupma Sharma; title: Customer relationship management in ICICI Bank / Hansa L. Manahor ... [et al.]; title: Measuring the success of customer relationship management outsourcing / Gianetan S. Sekhon, R.K. Chauhan, and Sawtantar Singh; title: Customer awareness and satisfaction with E-banking services : a case study / Monika Aggarwal; title: Corporate governance in banks / Aditya Gautam and Indu Gaba; title: Corporate governance in India / Neetu Khanna and Shivani Gupta; title: Corporate governance and transparency in banks / Leena Kakkar, Preety Sharma, and Pooja Mehta; title: Economic reforms and public sector banks / Rajinder Punia and Himanshu Rampal; title: Banking sector reforms : issues, policies, and outlook / R.K. Uppal and Rimpi Kaur; title: Banking, insurance, and financial sectors / Rajesh Marwaha and Pooja Chatley; title: Value added accounting for evaluating performance of banks / Nazir Ahmad Gilkar; title: Stress management in banks / Nitu Gupta and Ritu Gupta; title: Business process reengineering / Nitu Gupta and Rimpi Kaur; title: Business ethics : an essential ingredient in corporate governance / Nitu Gupta; title: Customer relationship management and banking industry / Sudhir Sharma and Akash Kumar.