Smart support
Subtitle: how to transform your support organization by leveraging what you know
By: edited by Jeff Pepper.
Contributors: Pepper, Jeff.
Publisher: ServiceWare Inc.
Published: 1999
Place of publication: Oakmont, PA
Language: eng
Number of pages: 105
Subjects: Management information systems -- Congresses.; Decision support systems -- Congresses.; Information technology -- Management -- Congresses.
Genres: Congresses.
Notes: "Based on the First Conference on Support Knowledge Management, Monterey, California--July 15, 1998."