Culture matters
Subtitle: decision-making in global virtual teams
By: Norhayati Zakaria
Published: 2017
Language: eng
Number of pages: 230
ISBN-13: 9781482240160
Subjects: Cross-cultural studies; Management; Virtual work teams; Decision making; Intercultural communication
Description: "Global virtual teams (GVTs) have evolved as a common work structure in multinational corporations due to their efficiency and cost-effectiveness. The cultural differences can produce great benefits in terms of perspective, creativity, and innovation, but can also exacerbate interpersonal tensions, miscommunications, and clashing decision-making behaviors. This book outlines cultural competencies specific to GVTs and sheds light on management strategies for creating an optimal inter-cultural GVT environment. It covers theory, decision making strategies, and activities for cultural competence and problem resolution, all told through vignettes and lessons-learned" -- From the publisher.
Notes: Includes bibliographical references and index.
Table of contents: title: Anywhere, anytime, and with anyone, virtual workplace; title: What is a global virtual team?; title: Characteristics and elements of global virtual teams; title: Overview of culture and cultural values; title: Edward Hall : high-context versus low-context intercultural communication; title: Fons Trompenaars and Charles Hampden-Turner : seven cultural dimensions : a mirror image of problem-solving in the workplace; title: Overview of distributed decision-making process; title: Problem identification; title: Proposal making; title: Solution; title: Online communicative behaviors based on cultural variations; title: Intercultural communication styles; title: Cultural values; title: What global leaders should know about managing "working together at a distance"; title: Why GVT leaders need intercultural competencies; title: How to manage GVTs; title: dos and don'ts for culture and decision making for global leaders; title: Culture counts! "it is not what you said, but how you said it!".