Consumer satisfaction, dissatisfaction, and complaining behavior
Subtitle: combined proceedings : papers from the Eighth Conference, Louisiana State University, Baton Rouge, Louisiana, March 8-10, 1984 and the Ninth Conference, Phoenix, Arizona, February 20-21, 1985
By: H. Keith Hunt and Ralph L. Day, editors.
Contributors: Hunt, H. Keith.; Day, Ralph L.; Indiana University. Dept. of Marketing.; Conference of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior (9th : 1985 : Phoenix, Ariz.)
Publisher: Dept of Marketing, School of Business, Indiana University
Published: 1985
Place of publication: Bloomington
Language: eng
Number of pages: 107
Subjects: Consumer satisfaction -- Congresses.; Consumer complaints -- Congresses.
Notes: Includes bibliographies and index.