Author: Ross, Diane A.
Bio: A now-non-practicing litigation lawyer, Diane A. Ross discovered that the expert negotiation tactics that were winning her cases in the courtroom were actually damaging her most important relationships: with her husband, her sister, her kids, and more.

Inspired to stop treating life like a courtroom battle and start strengthening her relationships, Diane founded Elephant Conversations Ltd., a business devoted to teaching people practical skills for managing difficult conversations based on real and respectful communication. She devoured armloads of research and attended many courses, including becoming a Certified Executive Coach and training at Harvard Law School in Advanced Negotiations and Mediation.-Amazon