osTicket/osTicket-1.8 — pull request #1637 by greezybacon (2014-12-22 22:27:55+00:00)
Title: Properly escape text bodies for canned responses

This patch changes the default formatting for text bodies used in emails, ticket thread, and canned response quoting so that white-space in text bodies is properly preserved. Previously, the text was treated as raw HTML and was not properly escaped, nor was the original whitespace preserved.

Fixes #1490