OTRS/otrs — pull request #392 by nilei (2014-12-19 00:17:30+00:00)
Title: Added generic redirect module to redirect agents to external URLs with optional ticket parameters

Added generic redirect module to redirect agents to external URLs with optional ticket parameters.

This is very useful if you want to redirect your agents to other pages including OTRS internal parameters. The very typical use case is to open another ticket system and providing the OTRS ticket number in the URL.

-- Cheers, Nils