OTRS/otrs — pull request #335 by moritz (2014-11-10 08:10:22+00:00)
Title: Split UserSendFollowUpNotification into two options

At my empolyer, folks aren't happy with the granularity of the follow-up notification settings. Thus this pull request, which separates follow-up notifications for locked, owned ticket from notifications for unlocked tickets in queues/services.