OTRS/otrs — pull request #266 by pboguslawski (2014-09-09 20:18:23+00:00)
Title: Simple ticket printout attaching

https://dev.ib.pl/ib/otrs-ib/issues/3

Additional idea: move PDF & HTML printout generating code of AgentTicetPrint to Kernel/System/.,,, to reuse same methods in different places and make it ready for other formats in the future (kind of "plugins").