osTicket/osTicket-1.8 — pull request #1094 by protich (2014-07-07 13:55:50+00:00)
Title: Custom ticket statuses

This pull request take the first stab at implementing custom ticket statuses

Custom status are subset/sub-statuses of the core possible five ticket states;
* open
* resolved
* closed
* archived
* deleted

A status can also have built-in ticket flags.

* onhold
* overdue
* answered