osTicket/osTicket-1.8 — pull request #999 by greezybacon (2014-06-06 19:32:56+00:00)
Title: Allow direct access to tickets with email and num

Starting with osTicket 1.8.1, users must receive an email and follow a link in the email to get access to the ticket. With this new option, the email verification step can be avoided in osTicket 1.9, because access is now only granted to exactly one ticket.