osTicket/osTicket-1.8 — pull request #973 by protich (2014-05-30 15:37:36+00:00)
Title: Retire canned response append checkbox on ticket reply.

The default mode going forward will be to insert when Rich Text support is enabled and append otherwise. To clear the draft the user can simply click reset or delete draft icon on the bar.

For consistency, enable delete draft option on reply & internal note boxes.