alphagov/government-service-design-manual — pull request #368 by garethr (2014-05-23 15:53:55+00:00)
Title: A guide on ITSM and how it relates to all these agile goings on

I want a good few eyes on this before merging, please leave as many comments as seems sensible.

In particular I'd be interested in feedback from @samjsharpe, @carlmassa, @mwall, @jystewart, @daibach and anyone who has spend time with a department with ITIL implementations.