osTicket/osTicket-1.8 — pull request #748 by greezybacon (2014-04-02 03:41:06+00:00)
Title: Add help topic selection to email and filter management

This patch allows the email channel and ticket filters to apply the help topic to new tickets. Previously, all emails created tickets without a help topic, and the filter system could neither set nor change the help topic.

### Outstanding
* [ ] What should be the preference of `priority` and `department` settings? Should the help topic settings trump the email settings?