osTicket/osTicket-1.8 — pull request #433 by protich (2014-01-19 00:56:38+00:00)
Title: Allow staff to cancel user lookup popup when creating a new ticket

The change will allows staff to open a new ticket without going through the
"forced" user lookup popup. On cancel the staff is presented with a
simplified user info form with email and name being the only fields
required.