osTicket/osTicket-1.8 — pull request #238 by greezybacon (2013-11-27 16:49:11+00:00)
Title: Replace assign-on-reopen with claim-on-response

If a ticket is currently unassigned and your respond to it, it's yours. If a ticket is closed and later reopened due to a new message, the last respondent will always be assigned if available at the time.