OTRS/otrs — pull request #139 by reneeb (2013-10-23 03:54:05+00:00)
Title: configure show forward link

It should be configurable for which article types the "forward" link is shown. Imagine this situation: An agent adds a note (internal) with his findings about a problem. The ticket owner cannot solve the ticket and therefor wants to forward the findings to a third party vendor. With current implementation, the ticket owner has to write an email where he copies the internal note...