osTicket/osTicket-1.7 — pull request #698 by greezybacon (2013-09-03 22:02:36+00:00)
Title: ROOT_DIR should be used to identify filesystem paths

Historically, ROOT_PATH and ROOT_DIR contained the same value; however,
ROOT_PATH now points to the URL path where osTicket is installed, whereas
ROOT_DIR points to the file system location where osTicket is installed.

The sample config file that ships with osTicket should use the ROOT_DIR
variable to identify the main install path (on the filesystem) of osTicket.