OTRS/otrs — pull request #70 by nilei (2013-07-09 22:23:20+00:00)
Title: No templates in agent ticket phone and agent ticket email

The template examples in AgentTicketPhone.dtl and AgentTicketEmail.dtl are leading to the idea to change the DTL files. This is never a good idea if you don't want to run into migrations trouble and is not supported by any other module.