osTicket/osTicket-1.7 — pull request #613 by greezybacon (2013-07-08 20:46:41+00:00)
Title: Allow SLA to be migrated

Optionally, if enabled, the SLA of a ticket can change to the default SLA of a department or help topic when the ticket is transferred to a new department or changed to a different help topic.

This is mostly useful for users who have a generic help topic or department as the recipient of incoming tickets. Then, the SLA can be reassigned when the tickets leave the generic department or help topic