rossp/django-helpdesk — pull request #166 by mpietsch (2013-02-27 15:17:44+00:00)
Title: Changed regex for email subjects to use queue slug to tell internal ticket id from external ones.

The queues are iterated, so a particular queue slug can be used to determine the ID of an existing ticket better if there are other ticket IDs used by external systems.

See https://github.com/rossp/django-helpdesk/issues/165