osTicket/osTicket-1.7 — pull request #454 by greezybacon (2013-02-09 04:11:27+00:00)
Title: Canned responses show up in menu when disabled

Disabled canned responses still show up in the canned responses menu even if they are disabled. They are clickable; the only difference is the response doesn't get added to the email. The disabled responses should be either greyed out or (my personal preference) just not show up in the menu at all.