PolicyStat/GitZen — pull request #19 by FriedRice (2012-07-03 14:05:03+00:00)
Title: gz-18: Change Zendesk API access to only request and work with open tickets

This ticket removes and modifies quite a bit of code so that the app only works with open Zendesk tickets instead of both open and closed tickets. By only focusing on the status of open Zendesk tickets, the app requires less Zendesk API calls which should increase the speed of the application as a whole.

This ticket also lays the foundation for rewriting the access to the GitHub API in order to optimize it by only requesting the needed tickets. This will probably by the task of my next ticket.