mysociety/fixmytransport — Issue #581: Allow direct communication with operators from a Campaign
Author: paulh8
Created: 2012-02-17 10:54:47+00:00
State: open

A common issue is when the operator sends a message saying they want to correspond directly rather than via FixMyTransport and provides an email address for this to be done. However the address is stripped out by FixMyTransport so the reporter does not know who to write to leading to confusion.

Perhaps there should be an option to 'contact the operator directly' under the replies from operators which would send a message in the same way as on-off reports. If the button to do this was relatively discrete and there was a warning that this is not the preferred way of sending messages (i.e. was not listed in 'Actions you can take to get your problem fixed', and only under the replies themselves) then this would minimise the possibility of a user choosing this unnecessarily.

Once such a message was send the campaign could be marked to explain that external correspondence was being done (in the same was as suggested in "Describe how one-off reports work on one-off report pages" for one-off reports in https://github.com/mysociety/fixmytransport/issues/577) so it would be clear this was happening.

Paul