contao/core — Issue #3953: Contao Upgrade 2.11.0 - Helpdesk extension causes upgrade failure
Author: ernestmcd
Created: 2012-02-16 10:17:45+00:00
State: open

Okay, trying to upgrade yesterday morning from Contao 2.10.4 to Contao 2.11.0 and I've immediately come across a failure as soon as I start the upgrade. Multiple errors are thrown associated with the Helpdesk extension that stops the upgrade immediately and you can't login to the back end.

There is an entry in the "Newbie" forum with the code snippets showing the error that appears.

I found a workaround on the Contao forum from a thread from Ruud. Delete the helpdesk extension folder from system/modules/ and then run the install. The error clears immediately and I was then able to complete the update and login to the backend.