mysociety/fixmytransport — Issue #575: Using the same subject line for all operator correspondence in a campaign
Author: paulh8
Created: 2012-02-07 19:10:41+00:00
State: open

Operators will find it easier to track correspondence if the same subject line is used for messages (sometimes it will contain a reference number). The 'reply to this message by email' button does this, but it is rather inconspicuous - the more conspicuous yellow 'email' button leaves a blank subject for the reporter to fill in.

Here are some ideas to increase the chances of a reporter using the right subject line:

The "REPLY TO THIS MESSAGE BY EMAIL" button is rather inconspicuous at the end of a message (in blue and can of course be at the end of a page of disclaimers which people will not necessarily scroll through. Perhaps if it was moved to the top of the message and changed to yellow this would be much more likely to be used.

Another idea would be that once any organisation has responded to a campaign then clicking the yellow 'email' button under 'Your contacts' should auto populate the message with the subject line and quoted correspondence using their most recent message.