mysociety/fixmytransport — Issue #576: Tracking messages sent to the team email address
Author: paulh8
Created: 2012-02-07 19:22:34+00:00
State: open

As the number of external messages to the team@ address increases (either sent directly by users or via forms on the FixMyTransport web site) it will become difficult to track which have been responded to and which are in progress. It may work better to have these all directed to our own email management system which can be used to send, receive and tag emails.
I am only suggesting this for email originating from outside the team. The system could send regular email summaries to team members of new messages arriving.