Tizra/Tizra-Issues — Issue #13: Blank pages delivered to some SDE clients, perhaps others/
Author: daviddurand
Created: 2012-02-02 00:54:40+00:00
State: open
Labels: bug

Hi David. I thought this might give you a few more clues about the blank page issue that seems to be caused by some proxies. A lot of these IT guys (especially at schools) will swear up and down that they aren't blocking any pages but the site doesn't work with their proxy or firewall. Most of these guys seem pretty out of their depth trying to administer the school network but every once in a while I get one that makes it seem like there may be a real problem.
Let me know if you would like another copy of the previous email I sent you about this. It was a week or so ago.

Thanks.
-Dave
----------------------- Forwarded Message -----------------------

From: Wufoo
To:
Cc:
Date: Mon, 23 Jan 2012 10:39:03 -0500
Subject: SDE Handout Center Technical Support [#89]

Name *	Adam Guedry
Email *	a.guedry@runnels.org
Phone Number *	(225) 802-5004
What web browser are you using?
IMPORTANT: Make sure to include the version. *
firefox 9.0.1, IE 9
What version of Acrobat Reader do you have?
Adobe Acrobat 9.0
What file or page were you trying to access? Provide URL if possible.
http://handouts.sde.com
What were you trying to do when you got the error?
access the URL through squid proxy
What did you see in place of the content you expected?
nothing. a simple blank white page.
Describe in further detail what site error you are experiencing so we can help fix it. *
We use Squid as a proxy. The page I am trying to access only returns a blank white page. There is no "blocking" of pages or content through the proxy. What it usually means is either a different port needs to be opened on our end or an bare IP address is being accessed and I need to add that to our list.

All other pages on the sde.com domain work fine. I can see them and click through them. The handouts.sde.com page is the only one that I have the problem with.

Feel free to contact me at any time.
225-802-5004 or 225-751-2192
Job Number
50082
Product Type
Knowledge Center
Website (if applicable)	http://handouts.sde.com