mysociety/fixmytransport — Issue #557: Create separate box to describe staff involved in issues
Author: fmtdixon
Created: 2012-01-24 21:01:39+00:00
State: open

One of the issues discussed at the retreat was operators reluctance to engage because of the very public description of the staff involved in the action. The operators were uncomfortable with this.

To counter this, I suggest that we provide a box option where users are presented with a box to write out their issue and a separate box (with the ability to add others) to describe the staff involved.

As a result, the public sees the incident details that they need to know (eg Whilst I was on the train, the [PERSON 1] hit me with a rubber chicken). whilst operators receive the same information but with the details of the people involved as well.

I believe that this would remove a lot of the opposition from the operators.