rossp/django-helpdesk — Issue #105: Allow staff to see all tickets, not just their own..
Author: magicrebirth
Created: 2012-01-16 19:15:54+00:00
State: open

Hi,

thanks for sharing this project, I've been looking for something like this for a long time, and django-helpdesk is the answer!

I was planning to use this with a team of developers, where each person could file tickets and assign it to others. However it surprises me that there is no 'superuser' mode or similar, where you can see all the tickets, irrespectively of whether they're assigned to you or were submitted by you.

Is that the case or am I getting something wrong?

many thanks in advance..
Mike